UNIFIED (Mobile & Fixed) NETWORK

Change Request Template & Guidelines

Version 8.8/ Jan2014

REFERENCE NUMBER:

(To Be Assigned by the Change Manager)

CR Submitters Details:

TYPE OF ACTIVITY:

PLANNED CHANGE REQUEST

Name:

Muhammad Zeeshan

Phone No:

055 3539351

Department:

Core & Vas

Civil & EM
Fixed Access Network
Customer
Ops
Mobile Access Network Transport
Broadcasting & IPTV Services
Network Architecture
TSRM
& Delivery
IT
NOC
Others

EMERGENCY CHANGE REQUEST (Fill Page 5)

IF FAULT FIX (Mention the TT#)

___ ___ ___ ___ ___ ___

Line Manager Name & Approval:

IF FROM Vendor/Third-Party (Mention the name)

Huawei

Name:

Muhammad Mesbah

Signature:

Muhammad Mesbah

Demand Ref#:(Same Ref should be added to CR name)

SERVICE ACTIVITIES DETAILS AND SCHEDULE
*Business Requirement: Refer to required SLA before the Activity Schedule of service interruption. All fields are mandatory all the time.

SERVICE IMPACT
SEVERITY

None
Minor

SERVICE TYPES IMPACTED

PIP

Start Date: (29-June-2014)

End Date: (29-July-2014)
Roll-Back decision time

Time: PIP
Time: PIP
Time: PIP/MOP
Outage Start Time: PIP
Outage End Time: PIP

DURATION OF INTERRUPTION

Outage
Major

Hazard
Critical

Outage: PIP

For multiple downtime and recurring activities, mention it in the PIP.

CUSTOMER(S) AFFECTED

PIP

REQUIREMENTS FOR THIS

CHANGE

power tapping and Snag rectification

SERVICE ACTIVITIES DESCRIPTION

Change Description

power tapping and Snag rectification

Site Location

PIP

Associated Changes &

Dependencies

N/A

Impacted Network Elements

(HW / SW)

RTN620/RTN950

.
www.du
.ae

Emirates Integrated Telecommunications Company, PJSC | Network Operations Centre

Tel 04 433 2268; 433 2269; 4332261 / 055-4143007 | Du.CRCAB

UNIFIED (Mobile & Fixed) NETWORK

Change Request Template & Guidelines
Version 8.8/ Jan2014

APPROVALS LIST

Select the Domain affected by this Activity to have it approved by the Domain Approver.

FIXED NETWORK OPERATION

Division

Domain
Internet
Backbone
IP Core
( Core, POI, Offshore CC)
IP SDP
TSO

Transport Network
and Operations

IP Aggregation
Fixed Core Transmission
Backbone
Transmission(Fixed)
TSS- Network Core
Services
TSS- Transport EMS
TSS- Transport , AAA &
FM/PM
Fiber Maintenance
Access ISP
Handover Test &
Acceptance

Fixed Access Network Fix Access Transmission

and Operations
Network Maintenance

MS Approver

Du Approver

Atif Ashfaq; DUIXOperations

Atif Cheema

Awanish Gupta/ Network Operations

Transport IP Backbone
Mohsin Baloch/ Network Operation IP
SDP
Rachithan Miniyadan; Transport
Security Operations
Saleem Khan / Transport Operations
IP Aggregation
Haroon Sohail; Rehan Mahmood;
Vishal Rampal; Transmission Core CR
Management
Muhammad Salman/ Transmission
Backbone SLO
LaxmaReddy Kompally (TCS)

.
www.du
.ae

Ahmed Ibnouf

Sayed El Faki

Khaled Hefaity
Jessrel Alojado
Mahtab Aziz
Ramzi Mahmood

Belal Jibril
Belal Jibril

Khulood Moosa

Khulood Moosa

Mohammed Dakal
Talal Juma

Kamarulzaman Karim
Hrishikesh Mulangil

Lony Lagdamen

Ajay Goel; Anush Subramanian

Amer Mahdy

Talal Juma
Lony Lagdamen /
Abdullah Al Faqeeh
Abbad Baroudi
Hamad Amiri
Ghassan Alhafiz
Daniel Gatfield
Zakaria Imam
Ali Mohammad
Adilahmed Shah

Fixed IP Access

Waqas Ahmad; Faheem Jeelani

National Voice

Manoj Pillai; Bashar Abdelrahman

International Voice - IGW

Basit Malik; Ghulam Murtaza

IPTV Services

Shahbaz Majeed Khan; Alper Yilmaz;

IPTV Ops

Salem Altenaiji

Mohammed Shafi
Khalid Alghaith

Venkata Vankadara; Subhashis Mitra

Jaya Krishnan
Adnan Haif

Muhammad Metha

Yesu Dhas

Osama Hamdan

SAMACOM Teleport
Services
Electromechanical
Dubai Fixed
Electromechanical
Abu Dhabi

Civil and EM

Suresh Yadav

Khalid Ahli

Belal Jibril

Core Services

Broadcasting and
IPTV Services

Escalations

Electromechanical
Dubai Mobile
Electromechanical Northern
Emirates
Infrastructure-Operations
Transport and Access OSP

Nader Shahin; Shafqat Ali;

Lowellramon Cordero; Mahdi Ahmad;
Nader Shahin; Shafqat Ali; Norman
Liobrera
Mahdi Ahmad; Norman Liobrera;
Anandha Krishnan
Muhammad Sohail; Sheikh Ahmad;
Norman Liobrera
Kamarulzaman Karim

Emirates Integrated Telecommunications Company, PJSC | Network Operations Centre

Tel 04 433 2268; 433 2269; 4332261 / 055-4143007 | Du.CRCAB

Khalid Alghaith

Shadi Hamed

Ashraf Abdulrahma
Ahmed Ahli
Ayman AbdelHamid
Mohammed Abu Hijleh
Enrico Julao / Abdullah Al
Faqeeh

UNIFIED (Mobile & Fixed) NETWORK

Change Request Template & Guidelines
Version 8.8/ Jan2014

APPROVALS LIST (SIGN-OFF) Continuation

MOBILE NETWORK OPERATION
Division

Domain

Transport Network
and Operations

Mobile Core Transmission

OSS Mobile

OSS Mobile

Mobile access
Network

.
www.du
.ae

Escalations

Jessrel Alojado

Mahtab Aziz

Mohammed Dakalbab

Wael Zakaria

WIFI and WIMAX

WiFi Access-Praveen
Subramanian/Pre-WiMaxTeodoro Ramos/Core-Qadri
AlAhdal

Mobile FLM

Mobile Access Maintenance;

Kenna Marcelo

Yaqoub AlZarouni

Radio Access
Transmission

du CRTX; Oliver Merida

Teodoro Ramos

Radio Optimization team

IT

du Approver

Du_MS_WIFIWIMAX; Abdullah
Ibrahim

Radio Access Network

Core & VAS

MS Approver
Antonio Tugagao; Rehan Mahmood
; Vishal Rampal Transmission Core
CR Management
du Cross; Khawar Mushtaq ,
Dheeraj Sharma , Anupam Saha ,
Khurram Malik

du CRRADIO; Shahab Gul

duCNMSRANOptimization@du.ae

Yaqoub AlZarouni

Praveen Subramanian

MAN.Optimization@du.ae

CORE NETWORK STP

Du MS SLO STP; Fahad Hadi;

Haytham Musa; Muhammad Irfan

Haytham Musa

CORE NETWORK
Packet Switch

Du MS SLO PS CORE

Qadri AlAhdal

CORE NETWORK
Evolved Packet Switch

Du MS SLO EPC

Qadri AlAhdal

CORE NETWORK
Circuit Switch

Du MS SLO CS CORE

Indranil Chitnis

Mobile Roaming

Anna Belmes, Antolin Ofonda,

Kamil Doghis

Haytham Musa

APPLICATION & VAS

System

VAS Operations

Muhannad Kalbouneh

IN e-Serve

IN Operations

Muhammad Yaseen

Emirates Integrated Telecommunications Company, PJSC | Network Operations Centre

Tel 04 433 2268; 433 2269; 4332261 / 055-4143007 | Du.CRCAB

Hammam Al Bashir

Khalid Alghaith

Rehan Yasin

UNIFIED (Mobile & Fixed) NETWORK

Change Request Template & Guidelines
Version 8.8/ Jan2014

APPROVALS LIST (SIGN-OFF) Continuation.

TECHNOLOGY SECURITY & RISK MANAGEMENT (TSRM)
Division

Domain

Person on charge

Planning

Fixed Core Security

Khalid AlHaway

Planning

Mobile Core Security

Viral Shah

Planning

Fixed Access Security

Khalid AlHaway (on Behalf of

Access)

Planning

Mobile Access Security

Fatima Al Saadi

Planning

IT Security

Shirantha Peiris; TSRFM EITS

IOC

National Security

Maher Al Jassmi

Escalations

Samir Abdullah

Behak Kangarloo
Mubarak Ejtabi

INFORMATION TECHNOLOGY INFRASTRUCTURE

Division

ITCM

Domain

Person on charge

Second

IT Enterprise Systems

Oussama Assi

Hesham Sayed (Diab)

IT-HMC

Oussama Assi

Hesham Sayed (Diab)

IT OPERATIONS:
(Windows Admin)

Saran Duraisamy

Hesham Sayed (Diab)

IT OPERATIONS:
(UNIX Admin)

Saran Duraisamy

Hesham Sayed (Diab)

IT OPERATIONS:
(SAN Admin)

Saran Duraisamy

Hesham Sayed (Diab)

IT OPERATIONS Data Center (IT

NOC monitoring part)

Saran Duraisamy

Hesham Sayed (Diab)

IPTV (OS / Hardware)

Saran Duraisamy

Hesham Sayed (Diab)

Escalations

Abdalla Alhammadi

INFORMATION TECHNOLOGY
Division

ITCM

.
www.du
.ae

Domain

Person on charge

Second

OSS HPSA (Fix & Mobile)

Balaji Donthi

Rehan Yasin

OSS Net Cracker

Balaji Donthi

Rehan Yasin

OSS HPSM

Shadi Trad

Rehan Yasin

OSS Service Assurance

(Net Boss, HP OVO)

Shadi Trad

Rehan Yasin

OSS Mediation
(Mobile, Fix and Interconnect)

Balaji Donthi

Rehan Yasin

OSS (GIS)

Balaji Donthi

Rehan Yasin

OSS (Billing)

Balaji Donthi

Rehan Yasin

OSS (CRM)

Shahid Bashir

Rehan Yasin

OSS (EAI)

Kareem Al Qady

Rehan Yasin

Emirates Integrated Telecommunications Company, PJSC | Network Operations Centre

Tel 04 433 2268; 433 2269; 4332261 / 055-4143007 | Du.CRCAB

Escalations

Abdalla Alhammadi

UNIFIED (Mobile & Fixed) NETWORK

Change Request Template & Guidelines
Version 8.8/ Jan2014

EXCEPTIONAL APPROVAL (SIGN-OFF OR EMAIL APPROVAL) FOR Emergency CRs.

Provide a clear justification on why to carry this activity with an Exceptional approval:
_______________________ _______________________ _______________________ ___________________
_______________________ _______________________ _______________________ ___________________
_______________________ _______________________ _______________________ ___________________
To be approved by the below members:
Director / VP of CR Sponsor
Name: _______________________

Signature: ___________________

For Critical CRs;

Vice President of CR Sponsor
Name: _______________________

Signature: ___________________

Operations Management Approval (Impacted Domain/s)

Name: ______________________
Signature: ___________________

Notes:
This page is to be filled if an exceptional approval from key role members is required.
Also, it is required for the changes that fall under an emergency situation or need special
approvals.
The CR Sponsor is required to provide a clear description to justify the reasons for
having an exceptional approval for his CR.

The CR Sponsor needs to collect the approvals from his Director and Vice President
prior to submit the CR to du.crcab@du.ae.
Change Management team will circulate the CR to rest of the approvals mentioned in this
page.

.
www.du
.ae

Emirates Integrated Telecommunications Company, PJSC | Network Operations Centre

Tel 04 433 2268; 433 2269; 4332261 / 055-4143007 | Du.CRCAB

UNIFIED (Mobile & Fixed) NETWORK

Change Request Template & Guidelines
Version 8.8/ Jan2014

CHANGE MANAGEMENT PLANNING

Note: Mandatory information to be filled in to avoid rejection.

1) IMPACT ASSESSMENT
RTN620/RTN950

2) RISK ASSESSMENT
Before doing any activity inform NOC

3) RISK MANAGEMENT PLAN

If any Issue during activity revert back to old configuration

4) TEST PLAN & TEST EXECUTION PROCEDURES

After activity check site status from NOC.

5) TEST RESULTS ANALYSIS & DOCUMENTATION

After completion of activity , Access Operation team will check site status

6) IMPLEMENTATION PLAN (INCLUDE POST DEPLOYMENT TEST (RESOURCES AND TEAM))

PIP.xlsx

7) METHODS & PROCEDURE

(To ensure minimal environment impact by creating & utilizing a comprehensive procedures Change implementation plan.)

MOP.doc

8) RESOURCE PLAN
(To ensure identification and assignment of the correct resources for Change Implementation.)

Resource Plan.xlsx

9) ROLL BACK PLAN

(To ensure ability to back-out to prior base line if the change implementation fails.)
MOP

10) SECURITY IMPACT

(Possibility of the change may introduce a new security change to the network or compromise an existing security measures.)
There will be no security impact on existing network with our activity

11) ESCALATION PATH IDENTIFICATION

(To negotiate & coordinate change execution timing with the required network sub-domains.)

First : Muhammad Zeeshan (055-3539351) Second: Marvin (055-9531825) Third: Humphrey Chua
.
www.du
.ae

Emirates Integrated Telecommunications Company, PJSC | Network Operations Centre

Tel 04 433 2268; 433 2269; 4332261 / 055-4143007 | Du.CRCAB

UNIFIED (Mobile & Fixed) NETWORK

Change Request Template & Guidelines
Version 8.8/ Jan2014

Standard escalation paths, for Change Type Categories, should be defined in the Escalation Management Process

IMPORTANT NOTE:
You have to contact Network Operation Monitoring Team in the following occasions:
Fixed Noc (04-3602200) Mobile Noc (04-3690428)

.
www.du
.ae

BEFORE AND AFTER THE ACTIVITY.

IF THE ACTIVITY HAS BEEN RE-SCHEDULED OR CANCELED.
SERVICE VERIFICATION SHOULD BE DONE DURING THE APPROVED MAINTENANCE WINDOW.

Emirates Integrated Telecommunications Company, PJSC | Network Operations Centre

Tel 04 433 2268; 433 2269; 4332261 / 055-4143007 | Du.CRCAB