Quality Management System Overview

QUALITY MANAGEMENT MANUAL
FOR
ISO 9001:2008 / KS Q 9001:2009
DOCUMENT No. : M-QM-001E

REVISION No. : 23
REVISION DATE : 2012. 5. 25.
CONTROLLED
UNCONTROLLED
No part of this document may be circulated, quoted, or reproduced without prior written approval from Daelim.
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QUALITY MANAGEMENT
MANUAL
Contents
0.1
Revision Status
0.2
Quality Policy
0.3
Terms and Definitions

1.0
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.
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1.1
1.2
Quality Management System

Summary of Quality Management System
Quality Management System Documentation
.............. 7
.............. 8
2.1
2.2
2.3
2.4
2.5
2.6
Management Responsibility
Management Commitment
Customer Focus
Quality Policy
Planning
Responsibility, Authority and communication
Management Review
.............. 13
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2.0
3.0
Doc. No.
Resource Management
3.1
Provision of Resources
3.2
Human Resources
3.3
Infrastructure and Work Environment
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.............. 24
4.0
Product Realization
4.1 Planning of Product Realization
.............. 26
4.2 Customer-related Processes
.............. 26
4.3 Design and Development
.............. 28
4.4 Purchasing
.............. 32
4.5 Production and Service Provision
.............. 34
4.6 Control of Monitoring and Measuring Devices
.............. 39
5.0
Measurement, Analysis and Improvement

5.1 General
5.2 Monitoring and Measurement
5.3 Control of Nonconforming Product
5.4 Analysis of Data
5.5
Improvement
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Date
23
2012. 05.25
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Reason and Description of Revision

1) Writing company standard and the CI of Daelim industrial was changed.
2) organization chart and group title was changed due to the group
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Contents
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reorganization.
3) quality audits responsibility rights was changed.
22
2010. 1.20
1) Revision according to organization structure change
21
2009. 5.12
1) ISO 9001:2008 Partial revision

20
2008. 4.18
19
2007. 3.5
18
2006. 2.8
1) Revision according to company organization structure change

2) Revision according to Quality performance R&R
17
2005. 8.18
16
2004. 8.20
15
2004. 3.15

2) Change of consideration item when establish a quality plan
14
2003. 3.20

2) Change of terms
- Project Quality Assurance Manager ->
Project Quality Manager
- Field Quality Control Manager ->
Construction Quality Manager
13
2002. 9.10
. Revision of Quality policy
12
2002. 5.30
. Revision according to ISO 9001:2000

- Change of Document title
(from Quality Assurance manual to Quality Management
Manual)
- Add, delete and rearrange the contents order
11
2002. 1.21
. Revision according to company organization structure change
10
2001. 3.15
. Partial revision (organization change etc.)
2000. 5.31
. Partial revision (organization change etc.)
1999. 4.30
. Partial revision (organization, quality policy etc.)
1998. 5.30
. Partial revision (responsibilities etc.)
1997.10.11
. Partial revision
1997. 5. 7
. Partial revision
1996. 7.10
. Partial revision
1995.11.23
. Partial revision
1995. 4.11
. General revision
1993.10.21
. Partial revision
1993. 8.30
. First issue
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0.2 Quality Policy
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0.3 Term and Definitions
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Audit
Systematic, independent and documented process for obtaining audit evidence and evaluating it
objectively to determine the extents to which audit criteria are fulfilled.
Objective Evidence
Data supporting the existence or verifying something obtained through observation, measurement,
test or other means.
Inspection
Conformity of evaluation by observation and judgment accompanied by measurement, testing or
gauging
Verification
Confirmations, through the provision of objective evidence, that specified requirements have been
fulfilled.
Review
Activity undertaken to determine the suitability, adequacy and effectiveness of the subject matter to
achieve established objectives.
DIC
Daelim Industrial Co., Ltd.
Customer Document
Tender/Contract documents including Specifications and Drawings.
Team
The organization work unit of Division, office and the institute of Daelim Industrial Company, all that
is called Team.
Nonconformity
Non-Fulfillment of a requirement
Service
Results generated by activities at the interface between the DIC and the customer and by DIC's
internal activities to meet the customer needs.
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Design and Development

Set of processes that transform requirements into specified characteristics or into the
specifications of a product, process or system
Correction
Action to eliminate a detected nonconformity
Corrective Action
Action to eliminate the cause of a detected nonconformity or other undesirable situation
Preventive Action
Action to eliminate the causes of a potential nonconformity or other undesirable potential situation.
Requirement
Need or expectation that is stated, generally implied or obligatory
Product
Any intended output resulting from the product realization processes. including service, hardware,
processed materials, software or a combination thereof.
Traceability
Ability to trace the history, application or location of that which is under consideration
Validation
Confirmation through the provision of objective evidence, that the requirements for a specific
intended use or application have been fulfilled.
Quality
Degree of conformity to which a set of inherent characteristics fulfills requirements.
Quality Management
Coordinated activities to direct and control an organization with regard to quality
Quality Plan
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Document specifying which procedures and associated resources shall be applied by whom and
when to a specific project, product, process or contract.
Management system to direct and control an organization with regard to quality
Quality Policy
Overall intentions and direction of an organization related to quality, as formally expressed by top
management.
Process
An activity or set of activities using resources, and managed in order to enable the transformation
of inputs into outputs
Project
Unique process consisting of a set of coordinated and controlled activities with start and finish
dates, undertaken to achieve an objective conforming to specific requirements, including the
constraints of time, cost and resources.
Subcontractor
Organization who supplies products or services to DIC
* Reference shall be made to ISO 9000:2008 (Quality management system -Fundamentals and
vocabulary) for terms and definitions not shown in this chapter.
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1.0. Quality Management System
1.0
1.1
Summary of Quality Management System
1.1.1.
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General
1) Daelim (DIC) establishes and applies process-based quality management
system promoted in ISO 9001:2008/KS Q 9001:2009.
2) The Quality management system consists of the processes for management
activities, provision of resources, product realization, measurement, analysis
and continual improvement needed to provide products which meet
customer requirements and is specified in the quality management manual.
3) DIC's quality management system shall be applied to all the processes
including identification of customer requirements, proposal, design,
procurement, construction, start-up, turnover and services.
4) In case of outsourcing any processes affecting products and service
conformity with requirements, The type and extent of control to be applied
to these outsourced processes shall be controlled to meet to the
requirements specified in the manual
5) All personnel of DIC shall be responsible for trying to prevent nonconformities by carrying out their work in accordance with procedures and
reporting problems needed to be corrected or improved to a person in
charge of them.
1.1.2
Applicable Code
1) This manual is prepared in accordance with ISO 9001:2008/KS Q 9001:2009
and shall be revised after approval of DIC's quality management representative if
necessary.
1.2
Quality Management System Documentation
1.2.1
Hierarchy of DIC's Quality Management System Documents

LEVEL
Head Office
Project
Quality Management Manual
Client's Requirement
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Work Procedure
Technical
Instruction
Standard
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Project Quality Plan

- Field Work
Procedures
- Construction Plan
- I.T.P
Team Work Procedure
1) Documents constituting the quality management system shall be linked

inter- systematically, and the content of lower level documents shall not
deviate from that of higher level documents.
2) All documents constituting quality system shall be controlled in accordance
with the "Company Standard Document Control Procedure (P-GN-001E)",
"EDMS Management Procedure (P-GN-004) and "Document Control
Procedure (P-GN-002E)"
1.2.2
Content of The Quality Management System
1.2.2.1
The quality management manual shall be prepared to clearly specify work

scope of each organization, to help the reader understand the whole structure
of the system and to include reference to procedures.
1.2.2.2
Work procedures shall be prepared to include details of a specific item in the

quality management manual.
1.2.2.3
Instructions shall be prepared to include details not stated in work procedures.
1.2.2.4
Technical standard shall includes DIC's technical standard for design and
construction.
1.2.2.5
Team work guide shall be prepared to summarize relevant document and

include helpful guides to perform practical work assigned to a specific team.
1.2.2.6
Project quality plan shall include

1) work scope and reporting system for the organization with regard to Customer
requirements, legal requirements , the quality management manual and project
quality policy which could be helpful to understand the structure of the project
quality management system.
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2) statement ensuring suitability and effectiveness of the project quality

management system and preventing/correcting non-conformities.
3) Requirements for control of process, personnel qualification, inspection, test
and nonconformity
4) customer requested system, if customer has requested to operate other system
in a contract
1.2.2.7
Field work procedure shall include construction requirements such as working

procedure, inspection and testing items, acceptance criteria.
1.2.2.8
Construction Plan shall be prepared for working of WBS in Site, including

Purpose, Scope, Reference, Major Work Quantity, IPS, Equipment Mobilization
Schedule, Manpower Mobilization Schedule, Material Schedule, Temporary
Construction Plan, Construction Procedure, Major Point, Safety and Environment
Measures, Quality Control, Natural Calamity and Civil Appeal Measures, but the
individual contents shall be adjusted in accordance with the feature of Construction
Plan.
1.2.2.9
Inspection & Test Plan shall be prepared to execute the necessary Inspection &
Test, to verify that Product Manufacturing or Installation Work satisfy the
specification.
1.2.2.10
Reference
1) Company Standard Control Procedure (P-GN-001)
1.2.3
Control of documents
1.2.3.1
Responsibility and authority

1) Team Leader /Project Manager(PM)/Construction Manager(CM)
Establishing and maintaining the document control system.
2) Document Controller
Controlling the document and data.
1.2.3.2 General
1) The document and records to be controlled are as follows, but not limited
to
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Company Standard Documents (Company Regulation / Manual /

Procedure / lnstruction, etc)
Quality Plan
Customer document
Various Codes/Standards
Other document and records affecting quality or records
2) Document and records can be in the form of hard copy media, or they can
be in micro film, electronic media or others.
3) The appropriate document and records shall be available at all locations
where activities affecting quality are performed.
1.2.3.3
Preparation, Review and Approval

1) Documents shall remain legible and readily identifiable.
2) Documents related to other teams shall be reviewed through conference.
3) Document shall be prepared, reviewed and approved by an authorized
personnel or organization prior to issue.
1.2.3.4
Issue, Distribution and Maintenance

1) The latest Quality Management Manual and DIC's other standard
documents shall be available through internal computer networks for all
personnel of DIC
1.2.3.5
Revision and Discard

1) The changes to document and data shall be performed by the same
personnel /organization that performed the original review and approval
unless specifically designated otherwise.
2) In case that company standard documents are subject to
modification, they
shall be reviewed by the Management Innovation Team Leader to
verify
compliance with ISO requirements.
3) Changed part of document shall be identified through appropriate marking
and reviewed by the Management Innovation Team Leader to verify
compliance with ISO 9001 requirements.
4) After replacing obsolete documents, the receiving organization shall
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remove them promptly to preclude any unintended use. When it is required

to retain an obsolete documents for legal, knowledge or traceability
preservation, it shall be identified as "For Historical" by the originating or
receiving organization.
5) If any conflict exists between the Korean version and English version, the
Korean version shall take precedence and the English version shall be
corrected immediately.
1.2.3.6
References
1) Document Control Procedure
2) Document Control Procedure(site)
3) EDMS Management Procedure
1.2.4
(P-GN-002E)
(P-GN-055E)
(P-GN-004)
Control of records
1.2.4.1
Responsibility and Authority

1) Team Leader/Project Manager/Construction Manager
overall responsibility of control of quality Records.
nominating the document controller.
2) Document Controller
controlling the collection, indexing, filing, storage and maintenance of
quality records.
3) Information Center Manager
storage and maintaining of quality records (Job close-out report etc.) in
any suitable form, either as hard copy or by electronic media.
1.2.4.2
General
1) Quality records shall be identifiable, legible and readily retrievable.
2) Quality records of pertinent supplier and sub-contractor shall be controlled
as an element of DIC's quality records.
3) Quality records may be in the form of any type of media, such as hard
copy or electronic media.
1.2.4.3
Identification and Collection

1) Quality records and retention period are specified in the "Quality Records
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Control Procedure (P-QM-501E)".

2) Document controller shall collect quality records for indexing and
filing.
1.2.4.4
Indexing and Filing

1) Quality records shall be indexed by the title, classification, retention time
and controlling Department of files.
2) Quality records shall be filed in EDMS, file folder or file binder.
1.2.4.5
Storage, protection and retention

1) Quality records shall be stored and maintained in facilities that provide a
suitable environmental condition to minimize deterioration or damage and
to prevent loss.
2) Quality records shall be maintained until the established retention
time.
1.2.4.6
Access and Disposition

1) Quality records shall not be accessed or taken from the storage facilities
without permission of the Document Controller.
2) Where agreed contractually, quality records shall be made available to the
Customer for an agreed period. Upon transfer of quality records,
acknowledgement of a Customer's written receipt of the quality records
shall be received.
3) Quality records exceeding the retention time shall be deposed through
consideration of relevant regulation, requirements of Customer and others.
1.2.4.7
References
1) Quality Record Control Procedure
(P-QM-501E)
2) Construction Completion Report Preparing Procedure
(P-TR302E)
3) EDMS Management Procedure
(P-GN-004)
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2.0. Management Responsibility
2.0
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Management Responsibility
2.1
Management Commitment
Top management shall ensure the following to establish, implement and
assess the quality management system, and maintain its effectiveness through
continual improvement.
1) Providing guidelines for meeting customers as well as statutory and
regulatory requirements.
2) Ensuring quality policy and quality objectives meeting the quality policy are
established
3) Continual improvement of the quality management system through
management review at planned intervals.
4) Securing management resources and effective operation of it for continual
improvement of processes and working environment.
2.2
Customer Focus
Top management shall ensure that the criteria and method is determined and
implemented according to which processes are identified and timely reflected
on DIC's products and services to meet customer requirements and
expectations as well as statutory and regulatory requirements.
2.3
Quality Policy
Top management shall ensure that the quality policy
1) is appropriate to the purpose of DIC.
2) includes a commitment to comply with requirements and continually
improve the effectiveness of the quality management system
3) providing a framework for establishing and reviewing quality objectives.
4) is communicated and understood within DIC.
5) is reviewed for continual suitability.
2.4
Planning
2.4.1
Quality policy
2.4.1.1
Relevant organizations division, office, team, site shall establish their quality
objectives in accordance with quality policy.
2.4.1.2
The quality objectives shall be documented, measurable and consistent with the
quality policy
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2.4.1.3
2.4.2
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The quality objectives shall be periodically reviewed against management

achievements and be revised if necessary.
Planning of the quality management system
2.4.2.1
2.4.2.2
Top management shall ensure that the plan and method for achieving the
quality objectives is established and that the quality management system is
implemented by reviewing the adequacy of management resources.
The quality management system shall be revised reflecting the requirements
and expectations of customers and interested parties, but should be
controlled so as not to have effect on the operation of the system.
2.5
Responsibility, Authority and Communication
2.5.1
General
1) This section describes the responsibilities and authorities of each

organization and communications to implement the quality management
system but details and overlappings shall be in the relevant section.
2) Attachment (para. 2.5.3) shows organizational structure of head office, project
and site for performing quality system. Responsibility and authority related
to quality system shall be in accordance with para 2.4.2
3) Responsibility and authority which is not clearly specified in this Manual shall
be in accordance with "Regulation for Organization Description(R-PL-101)"
and "Regulations for Competency of Mandate(R-PL-102)".
4) Management personnel or each Team leader may delegate all of his duties
or part thereof to others, but the responsibilities for the duties shall rest
with those who have been delegated.
2.5.2

1) Head Office Organization (Refer to 2.5.3.1)
President
- approving quality policy.
- approving the quality management review report and
instructing improvement of quality management system.
- providing human and material resources for attainment of quality
policy.
- appointing a member of the organization's management
- delegation of the authority to control quality management system to
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Quality Management Representative.

Quality Management Representative
- establishing, executing and maintaining the quality management system
in accordance with requirement of ISO 9001/KS Q 9001.
- reviewing quality policy.
- reviewing quality management review report.
- approving the Quality Management Manual.
- reviewing the suitability and effectiveness of the quality management
system and reporting to the top management.
Division Director/Director
- directing the organization under his charge to perform concerned
activities in accordance with Quality Management Manual.
QM Team Leader
- preparing quality management review report.
- establishing quality policy.
- executing quality audit.
- executing or supporting training related to quality.
- maintaining a coordination channel with external organization for
quality matters.
- maintaining company standard documents.
- establishing and maintaining quality manual/procedures.
Each division team leader in charge of quality task
- establishing & proforming quality activities plan yearly.
- executing Site quality monitoring.
- executing or supporting training related to quality in Division.
Team Leader
- managing the assigned activities in accordance with Quality
Management Manual.
- Preparation and maintenance of relevant document for the quality
management system in charge
- corrective action for the quality audit findings.
2) Project Organization (Refer to 2.5.3.2)
Project Manager
- shall be responsible for total management of project in accordance with
project manual/procedures.
- shall keep contact with Client and Partners.
- shall define the Project basic data and obtain Client approval of such data,
if required.
- establishing the project organization with the resources assigned to the
project.
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- establishing the project execution plan.

- establishing project quality management plan.
- control the cost, schedule and quality of the project.
- making a final decision on the nonconforming product.
- reporting the project progress status to the Management regularly.
- ensuring that all contractual requirements are fulfilled.
Project Quality Manager
- shall be appointed to the project by each division team leader in charge
of quality task.
- preparing project quality management plan.
- verifying the process dealing with nonconformities.
- establishing project quality audit plan.
Project Engineer
- assisting the Project Manager in the execution of the project.
- planning, organizing and monitoring all the project activities.
- coordination with all parties participating in the project.
Project Controller
- coordination with engineering, procurement and construction staff.
- controlling the schedule, cost and project administration.
Lead Engineer
- shall be assigned to the project by each engineering department
concerned.
- performing the design functions of his particular discipline.
- documentation of the material requisition and technical/commercial bid
evaluation.
Material Procurement Manager
- shall be assigned to the project by the Manager of Procurement team.
- establishing the procurement plan.
- preparing and issuing the inquiry documents and purchase orders.
- performing the commercial bid evaluation.
- expediting the equipment and materials ordered.
- arranging the shipping and transportation of equipment and materials.
Inspection Lead Engineer
- shall be assigned to the project by Inspection team leader.
- establishing the inspection and test plan and overall inspection manning
schedule.
- following up and identifying the inspection and the status of inspection
Construction Manager/Construction Quality Manager
- same function as the Site Organization.
Start-up Manager
- overall commissioning and start-up activities of the plant and facilities.
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3) Construction Site Organization (refer to 2.5.3.3)

Construction Manager
- overall controlling of site activities including construction, quality and
other.
- reporting to his Director for site activities.
- establishing site quality objectives and maintaining quality plan.
- corrective action to the quality audit findings.
- assigning Construction Quality Manager, if necessary.
Construction Quality Manager
- checking implementation status in accordance with site quality plan.
- establishing and implementation of site inspection and test plan.
Field Control Manager
- progress control
- contract review
Field Engineering Manager
- reviewing of engineering documents and preparing construction detail
shop drawings.
- controlling construction drawings.
- reviewing of design changes and controlling change records.
Construction Superintendent CEO
Quality Organization
- preparing and checking of executing of construction plans.
- issuing nonconformance report, and implementing the corrective actions.
Administrative Manager
executingOffice
internal/external works related with material, labor and
Public- Business
Business Management Office
administration.
2.5.3
Company Organization
2.5.3.1
Head Office Organization
Plant Business Division
Plant Q-HSE
Corporate Management
Civil Business Division
Building & Housing Business Division
Division
Civil Safety & Quality

Architectural Project Management
Quality Management Office
Quality Management
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Technology Research &

Development Institute
Living Design Institute
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Project Engineer
Lead Engineer
Project controller
QM Team Leader
2.5.3.2
Project Manager
Project Organization (Typical)
Material
Procurement
Manager
Inspection
Lead Engineer
Project Quality
Each division team leader in charge of quality task Manager
(PQM)
Construction
Manager
Construction
Quality
Manager
(CQM)
Start-up
Manager
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2.5.3.3 Site Organization (Typical)

Construction
Quality
Manager
(CQM)
Field Control
Manager (FCM)
QM Team
Field Engineering
Manager (FEM)
Mechanical
Civil
Each Div.
personnel in charge of quality
Safety & Environment

Manager (SEM)
HVAC
Architecture
Electrical
Material
Project Control
Team
Head Office
Construction
Manager (CM)
Site
Construction
Superintendent (CS)
Labor Control
Accounting
Administrative
Manager (AM)
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<Legend>
Communication
And cooperation
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* note : 1) Site Organization can be adjusted according to

the site characteristic or structure.
2) When there is no exclusive QC organization,
Construction Manager or appointed personnel by
Construction Manager is OC manager.
2.5.4
Internal Communication
2.5.4.1
Top management shall ensure that appropriate communication processes are

established within DIC and that communication takes place regarding the
effectiveness of the quality management system.
2.5.4.2
For internal communication on the requirements and results of work processes

among division, team and personnel or work unit, the following means can be
used.
1) meeting, seminar
2) meeting minute, official letter or bulletin board using internal computer
network
3) internal e-mail etc.
2.6
Management Review
2.6.1
General
2.6.1.1
2.6.1.2
2.6.2
The quality management representative shall perform management review and

report to the President in order to ensure its continuing suitability, adequacy
and effectiveness of the quality management system.
Management review shall be performed at least once a year, and may be
performed additionally in case of change of the quality management system
or occurrence of significant quality problem.
Input to Management review
2.6.2.1
The input to Management review shall include information on

1) results of quality audits
2) customer complaints and their solutions
3) results of investigation of customer satisfaction
4) achievement of quality objectives
5) nonconformity report and corrective action request received from sites.
6) status of preventive and corrective action
7) follow-up action from previous management review
8) changes that could affect the quality management system
(organization change, the results of review for the suitability and
effectiveness of the quality management system etc.)
9) system improvement request from relevant team/site
10) information related to quality
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Output from Management Review
2.6.3.1
Output from the management review shall include any decisions and actions
related to
1) revision of quality policies and quality objectives
2) improvement of the effectiveness of the quality management system and
its processes,
3) improvement of product related to customer requirements,
4) resource needs
2.6.3.2
2.6.3.3
2.6.4
If it is found necessary to improve work processes, products or services as a

result of management review, the President shall direct relevant division head or
the quality management representative to improve them.
The records of management review shall be controlled in accordance with
para. 1.2.4.
Reference
1) Quality Management Review Procedure
(P-PL-023E)
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3.0. Resource Management
3.0
Resource Management
3.1
Provision of Resources
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DIC shall determine and provide the resources needed

1) to implement and maintain the quality management system and continually
improve its effectiveness, and
2) to enhance customer satisfaction by meeting customer requirements.
3.2
Human Resources
3.2.1
Competence and Awareness

1) Team leader shall control the necessary competence for personnel being
competence on the basis of appropriate education, training, skills and
experience performing work affecting conformity to product requirements.
2) DIC' personnel's awareness of the importance and relevance of their activities
and how they contribute to the achievement of the quality objectives is
confirmed and controlled through education and measuring achievements.
3) conformity to product requirements can be affected directly or indirectly by
personnel performing any task within the quality management system.
3.2.2
Control of Education and Training
3.2.2.1
3.2.2.2
1) Team leader/Project Manager/ Construction Manager

identifying and implementing the training needs.
qualification of personnel performing specific assigned tasks.
Implementation of Education and Training
1) Personnel to be trained includes all the personnel to perform activities
affecting conformity to product requirements in head office and sites of DIC, if
necessary, includes supplier and sub-contractor personnel.
2) Team leader shall determine the necessary competence for personnel performing
work that affects conformity to product requirements, and grasps the necessity
of training considering the difference between a present personnel's
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competence and the necessary competence, implement the training plan and
where applicable,
provide training or take other actions to achieve the necessary competence.
3) Personnel carrying out internal verification of measuring equipment, inspection
and test shall be trained on the work prior to assignment of the work in
accordance with procedure.
4) The depth of understanding and effectiveness of training shall be controlled
and identified through questionnaires or evaluation for the training for
qualification.
5) In case that additional training is needed on account of change of work level
or customer requirements, relevant department managers shall implement
adequate training to the personnel in charge.
6) Personnel assigned to the specified activities such as follows shall be
qualified on the basis of education, training, skills and experience.
1
2
special process.
inspection and test
quality audit
design
7) The training records and qualification records shall be controlled in

accordance with para. 1.2.4.
3.2.3
References
1) Training Procedure
2) Process Control Procedure
3) NDE Personnel Qualification Procedure
3.3
Infrastructure and Work Environment
3.3.1
Facilities and Equipment control
(P-HM-101E)
(P-CN-104E)
(P-HM-205E)
Team leader shall determine and provide the following infrastructures and
maintain them to be utilized effectively.
1) process equipment and operating software
2) supporting services such as maintenance, transport, supporting information
systems communications
3) other auxiliary facilities
3.3.2
Knowledge and information control
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1) Information system using internet and intranet (Chorus) shall be provided and
controlled so that necessary information could be available at all times and on
time for work efficiency, enhancing knowledge level of DIC's personnel and
customers by sharing of informations, and important information shall be
protected and safeguarded with appropriate control systems.
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2) Team leader shall control and provide the latest data and information by
periodically reviewing and revising those used in company work.
3.3.3
Work Environment
DIC shall identify and determine the work environment related to facilities,
equipment, information system, physical, environmental and other factors(such as
noise, temperature, humidity, lighting, or weather) needed to achieve conformity
to product requirements and enhance work efficiency, and may change ,if
necessary.
4.0
4.1
Product Realization
Planning of Product Realization
4.1.1
Division/Team/Construction manager shall establish and implement product

realization plan including necessary resources, schedule, methods and
procedures by identifying appropriate work processes such as project
acceptance, design, procurement, construction, start-up, turn-over and
servicing in order to provide product and services to meet customer
requirements.
4.1.2
Project/Construction Manager shall establish and implement quality

plan which includes
1) quality policy, quality objectives and requirements for the product
2) the need to establish processes and documents, and to provide resources
specific to the product
3) required verification, validation, monitoring, measurement, inspection and
test activities specific to the product and the criteria for product
acceptance
4) records needed to provide evidence that the realization processes and
resulting product meet requirements.
4.1.3
4.1.4
4.2
Project quality plan shall be distributed after review and approval by relevant
organization, and be revised after periodical review for effectiveness as
appropriate.
Output from quality plan which ensures the product and services meet customer
requirements shall be controlled in accordance with para. 1.2.4.
Customer-related Processes
4.2.1
Determination of requirements related to the products and
services
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DIC shall identify and determine the following to supply products and services
which meets customer requirements.
1) customer requirements including the requirements for the delivery and postdelivery activities(Post-delivery activities include, for example, actions under
warranty provisions, contractual obligations such as maintenance services,
and supplementary services such as recycling or final disposal)
2) requirement not stated by the customer but necessary for specified or
intended use, where known
3) statutory and regulatory requirements applicable to the product.
4) any additional requirements not requested by customer but considered
necessary by DIC
4.2.2
Review and control of requirements from customer

1) Sales Team Leader or project proposal manager shall control the processes
related to review of customer requirements, proposal and contracting according
to relevant sales procedure.
2) Sales Team Leader or project proposal manager shall review the contents of
ITB to check whether DIC could meet customer requirements.
Whether the requirement of customer is defined and documented clearly
in the ITB (customer requirements not documented should be documented
prior to acceptance of the contract.)
Whether DIC has the abilities to meet the requirements specified in the ITB
3) The President or appropriate division director shall review, determine and
approve the amount and contents of the proposal.
4) Deviations among ITB, proposal and contract should be reviewed according
to para.
5) ITB, proposal and contract document shall be reviewed by relevant
organization, if necessary.
6) Items in the contract which are ambiguous or needed to be adjusted with
customer shall be made clear by Sales Team Leader or project proposal
manager.
7) Change of contract shall be handled as the original ITB or contract was
handled.
8) Change of contract shall be notified to the relevant organization.
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9) Records of the results of the contract review and actions arising from the
review shall be maintained according to para. 1.2.4
4.2.3
Customer Communication
1) For the communication with customers, the following means shall be used,
but not limited to
- formal letter, telephone or fax.
- meeting or seminar
- briefing or electronic media (internet, e-mail) etc.
2 ) For the following work, communication with customers shall be controlled

in accordance with an appropriate method.
- review of customer requirements, proposal and contract
- contract or design change, or handling of customer request in the
course of project execution
- services in the guarantee period
4.2.4
References
1) Contract Review Procedure (C)
(P-MS-001E)
2) Contract Review Procedure (EPC)
(P-MS-010E)
4.3
Design and Development
4.3.1

4.3.1.1
Design and Eng. Team Leader
1) approving design plans.

2) approving design documents.
3) approving design changes.
4.3.1.2
Design and Eng. managt

1) establishing design plans.
2) reviewing design documents/data.
3) reviewing design changes.
4.3.1.3
Project Manager (PM)

1) ensuring that organizational and technical interfaces between
different
be
4.3.1.4
disciplines shall be identified and the necessary information shall

documented, transmitted, and be reviewed periodically.
Lead Engineer
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1) carrying out the design process activities such as design input,

design
output, design review, design changes and design validation.
4.3.1.5
1) requesting design change, if necessary.
4.3.2
General
4.3.2.1
in
Each design Teams of head office shall control the design activities
accordance with the "Design Control Procedure(P-DS-001E)".
4.3.2.2
design
In case that the design activities are performed by sub-contract,

activities of subcontractor shall be controlled to be performed in
accordance
with the requirements of this manual.
4.3.3 Design and Development Planning

4.3.3.1
the
Design(Development) Plans shall be established in consideration of

following ;
1) design and development stages
2) the review, verification and validation that are appropriate to each
design
and development stage

3) the responsibilities and authorities for design and development
4.3.3.2
updated as the
4.3.3.3
4.3.3.4
interfaces
effective
necessary
Design plans shall be prepared for each project, and shall be

design evolves.
Design shall be planned to be carried out by adequate personnel.

Relevant Team leader shall control organizational and technical
between all relevant Teams involved in the design process to ensure
communication and clear assignment of responsibilities, and
information shall be reviewed and transferred periodically.
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4.3.4.1
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Design Input
Design input related to product requirements shall be identified,
the design plan and controlled in accordance to para. 1.2.4.
4.3.4.2
Design input shall include

1)
2)
3)
4)
5)
6)
7)
4.3.4.3
be
the results of contract review

standards, codes and specifications
applicable statutory and regulatory requirements
results of market research
customer complaints and claims
information and investigation results related to project
where applicable, information derived from previous similar designs
Incomplete, ambiguous or conflicting requirements of design input shall

resolved in coordination with personnel in charge.
4.3.5
Design Output
4.3.5.1
Design output shall be documented so as to conform to the contents of

design requirements.
4.3.5.2
Design output shall :

1) meet the design input requirements.
2) provide appropriate information for purchasing, construction and
service
proper
4.3.5.3
relevant
4.3.6
provision.
3) contain or reference product acceptance criteria
4) specify the characteristics of design that are crucial to the safe and
functioning of the product.(such as, operating, storage, handling,
maintenance and disposal requirements)
Design output shall be reviewed and approved prior to release by
Team leader
Design Review
4.3.6.1
Design review may be planned and conducted at the stages of planning,

concept design, basic design and application design.
4.3.6.2
At appropriate stages of design, documented reviews of the design results

shall be planned and conducted, and results of such reviews shall be
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recorded
4.3.6.3
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and maintained.
Design review at appropriate stages shall be conducted by responsible
persons of all functions concerned and external specialists may
design review, if necessary.
4.3.6.4
Records of the results of design reviews and any necessary actions

shall be maintained in accordance with para. 1.2.4.
4.3.7
Design Verification
4.3.7.1
performed to
evidence.
4.3.7.2
the
4.3.7.3
maintained
4.3.8
ensure that the design stage output meets the design stage input
requirements through examination and provision of objective
Design verification shall be performed by means of one or more of
following ;
1) performing alternative calculations.
2) comparing the new design with similar proven design, if available.
3) undertaking tests and demonstrations.
4) reviewing the design stages documents before release.
The means of design verification performed shall be recorded and
in accordance with para. 1.2.4
Design Validation
4.3.8.1
to
used for
4.3.8.2
At appropriate stages of design, design verification shall be
Design validation shall be performed to ensure that product conforms

Customer's requirements and following one or more methods may be
design validation.
1) construction and operation of a model house or sample room.
2) start-up and trial product.
3) computer simulation, etc.
Validation follows design verification and is normally performed under defined

operating conditions.
4.3.8.3
Validation is normally performed on the final product, but may be done in
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earlier stages prior to product completion.

4.3.8.4
Records of the results of validation and any necessary actions shall be

maintained in accordance with para. 1.2.4.
4.3.9
4.3.9.1
specifically
Design Changes
Design changes shall be reviewed and approved by the same
personnel/organization that performed the original design unless
designated otherwise.
4.3.9.2
approved
All design changes shall be identified, documented, reviewed and

before their implementation, and influence of design changes shall be
considered.
4.3.9.3
If required, design changes shall be fixed through review performed by

relevant teams
4.3.9.4
Contents of design changes shall be identified and documents of design

changes approved shall be distributed to all relevant teams and sites.
4.3.9.5
Records of the results of changes and any necessary actions shall be

maintained in accordance with para. 1.2.4.
4.3.10
References
1) Plant Design Control Procedure
2) Architectural Design Control Instruction
4.4
(P-DS-002)
(I-DS-003)
Purchasing
4.4.1
4.4.1.1
Procurement Team Leader

1) Evaluation and registration of supplier
2) Commercial evaluation of supplier's bid
3) Determination of supplier and Contracting
4.4.1.2

1) Technical bid evaluation for engineered and bulk items
2) Commercial evaluation of supplier's bid
3) Technical bid evaluation for design subcontractor's bid
4.4.1.3
Project Manager (PM)
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performed by
4.4.1.4
4.4.1.5
4.4.2
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1) approval of material requisitions and technical bid evaluation

lead engineers.
Material Procurement Manager (MPM)
1) establishing the procurement plan.
2) documentation of inquiry and purchase order.
3) preparation of the commercial bid evaluation.
Construction Manager (CM)
1) approving the material demand plan.
2) approving the site purchase order and contract document.
3) requesting the purchasing of the head office supplied products
and services.
General
4.4.2.1
Procurement shall be carried out in accordance with procedure.
4.4.2.2
Materials and services which are sub-contracted shall be purchased from

approved suppliers or subcontractors.
4.4.2.3
Important materials shall be purchased through company-wise marketresearch, demands estimation and supply schedule.
4.4.3
Evaluation and Selection of Supplier and Sub-contractor
4.4.3.1
on
including
4.4.3.2
Supplier and sub-contractor shall be evaluated and selected respectively

the basis of their ability to meet the purchasing requirements,
quality management system and specific quality requirements.
Selection criteria of and extent of control over subcontractors shall be

determined in consideration of items/materials, work type and the impact of
product etc.
4.4.3.3
Evaluation and registration of subcontractors shall be implemented in

accordance with procedure.
4.4.3.4
The record of the results of subcontractor evaluation and the action taken
from it shall be maintained in accordance with par. 1.2.4.
4.4.4
4.4.4..1
including the
Purchasing Documents
Purchasing documents shall describe clearly the requirements,
following, where applicable :
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1) the type, class, grade or other precise identification.

2) requirements for approval or qualification of product, procedures,
process equipment and personnel.
3) the title or other positive identification, and applicable issue of
specifications, drawings, process requirements, method for
inspection,
applied.
4.4.4.2
of the
4.4.4.3
be
as the
4.4.5
4.4.5.1
that they
4.4.5.2
DIC's and
release of
national or international standard and other related technical data.

4) the title, number and issue of the quality system standard to be
Purchasing documents shall be reviewed and approved for adequacy
specified requirements prior to release.
Where the content of purchasing documents are changed, changes shall
forwarded to sub-contractors through the same purchasing process
original.
Verification of Purchased Product
Items/materials or services purchased for a project shall be verified
conform to specified requirements.
In case that DIC's Customer or Customer's representative verify at
DIC sub-contractor's premises that the product or service conforms to
specified requirements, intended verification plan and method of
the product shall be defined on the purchase document.
4.4.5.3
The verification of the products at sub-contractor's premises shall be done in

accordance with the "Nonconformance Control of Purchased Product
(P-QM-402E)".
4.4.6
201E)
References
1) Material Procurement Control Procedure
(P-MM-
2) Material Procurement Control Procedure(EPC)

3) Sub-contractor Control Procedure (Overseas)
4) Design Sub-contractor Evaluation Procedure (EPC)
(P-MM-207)
(P-SU-002E)
(P-SU-101E)
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5) Design Sub-contractor Evaluation Instruction(Architecture) (P-SU-
102E)
201E)
303)
4.5
Doc. No.
6) Supplier Evaluation and Registration Instruction
(P-SU-
7) Material Inspection and Test Control Procedure
(P-QM-
Production and Service Provision

4.5.1
4.5.1.1
Control of Production and Service Provision

1) Construction Manager (CM)
Approval of field work procedures
Approval of ITP
Approval of qualifications for workers performing special
processes
Construction in accordance with approved procedures, drawings,

specifications, contract requirements and relevant criteria or
regulations.
Providing services which meet customer requirements and
specifications
during construction period

2) Construction Quality Manager (CQM)
implementing the field quality management plan.
3) Project Control Team Leader (Civil/Building & housing/Plant)
Providing services which meet customer requirements and
contract
4.5.1.2
requirements during guarantee period.

General
1) Production and services affecting quality shall be carried out according
to
according
the following requirements :

prepare and pre-review work procedures defining the method of
construction, installation and servicing, and carry out the work
to them.
select and approve suitable equipment for construction,
installation and
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servicing, and work under suitable working environment (time,

temperature and pressure etc.).
use monitoring and measuring equipment, appropriate to the work
done
implement monitoring and measurement for the work affecting
the
characteristic of product.
provide documents for work criteria (drawings, specifications etc.)
and
make them available

suitable control of equipment to ensure reliability
implement release, delivery and post delivery activities of
materials and
services in accordance with relevant procedures.

2) In case that all or any portion of work is subcontracted, the
processes of
of this
service
sub-contractor shall be controlled to comply with the requirements

manual.
3) Construction Manager or relevant Team Leader shall dispose
request from Customer in accordance with approved procedures or
regulations.
4) Service request from Customer shall be handled in accordance with
the
service guarantee requirements specified in the Contract or
regulations.
other
activities
management
continual
5) After services have been supplied, it shall be confirmed that no

activities are needed, the cause of service request, the result of
and countermeasures taken must be reflected in the quality
system, and it shall be notified to relevant organizations for
improvement.
4.5.2
4.5.2.1
validation,
Validation of Processes for Production and Service Provision

Responsibility and authority
Construction Manager shall determine the processes which need
establish and implement the procedures for these processes to
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achieve
planned results, including:

1)
2)
3)
4)
5)
4.5.2.2
define criteria for review and approval of the processes

use of specific methods and procedures
approval of equipment and qualification of personnel
revalidation in case of change of conditions and requirements
requirements for records
General
1) Any processes for production and services provision where the resulting
output cannot be verified by subsequent monitoring or measurement is
called special processes which
need validation and this includes any processes where deficiencies
become
apparent only after the product is in use or the service has been
delivered.
Special processes include but not limited to the following :
welding
heat treatment
nondestructive testing
special painting
water proofing
comply
2) Special processes shall be monitored and controlled continually to

with specified requirements.
3) The special processes shall be performed by the personnel who are qualified
in accordance with the "Process Control Procedure(P-CN-104E)"and "NDE
Personnel Qualification Procedure(P-MM-205E)".
4) Records for qualified processes, equipment and personnel shall be controlled
in accordance with the "Quality Record Control Procedure
(P-QM-501E)".
4.5.2.3
References
1) Process Control Qualification Procedure
2) NDE Personnel Qualification Procedure
4.5.3
4.5.3.1
(P-CN-104E)
(P-HM-205E)
Identification and Traceability

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maintained by
are
project
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1) Project Manager
ensuring that the system is systematically controlled and
comprehending the product for which identification and traceability
required and establishing concerned procedure, if necessary, during
period.
2) Supplier/Sub-contractor
maintaining product identification and traceability by identifying the
product during manufacturing, shipping and erection at the site.
3) Construction Manager
comprehending the product whose identification and traceability are
required and establishing concerned procedures, if necessary.
4) Construction Superintendent/Material Manager
maintaining the identification and traceability of product as
established
4.5.3.2
procedures.
General
1) DIC shall procedure for identification and traceability of product
establish
and maintained throughout product realization.

2) Inter-relations between concerned design documents (drawing,
specification,
using
technical data) shall be considered for identification and record

traceability.
3) If identification is required at design or construction stage,
items/materials
relevant
used shall be identified by suitable means in accordance with

procedures.
4) Where traceability is a requirement, items/materials and product
shall have
unique identification for proper traceability.

5) Records of identification for traceability of items/materials shall be
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controlled and maintained in accordance with para. 1.2.4.

4.5.3.3
References
1) Product Identification and traceability
(P-MM-110E)
2) Material Control Procedure (C)
(P-MM-101E)
3) EPC Plant Material Control Procedure (Site) (P-MM-104E)
4.5.4
4.5.4.1
Customer property
1) Project Manager/Construction Manager
preparing and maintaining the client supplied products list based
on the contract document.
reviewing and confirming the overage, shortage and damage
reports, and transmitting such reports to the Client for appropriate
action.
4.5.4.2
General
1) Customer property provided for use or incorporation into product can be the
following, but not limited to :
design output (drawing, specification etc.)
Items/materials, equipment or monitoring and measuring device
for construction
codes/regulations applicable to a project
computer software and intellectual property
personal data
controlled,
2) Confirming that no abnormal condition is found, they shall be

disposed or used for construction, and, if required, be returned to
Customer after using.
maintain
3) If any customer property is lost, damaged or otherwise found to be

unsuitable for use, DIC shall report this to the customer and
records.
4.5.4.3
abnormal
Quality Records
Records of report related to Customer supplied product that has
conditions shall be controlled in accordance with para. 1.2.4
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4.5.4.4
(P-MM-101E)
(P-MM-104E)
105E)
4.5.5
4.5.5.1
delivery of
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References
1) Material Control Procedure
2) EPC Plant Material Control Procedure (site)
3) Customer Supplied Product Control Procedure
(P-MM-
Preservation of Product
1) Inspector
ensuring that handling, storage, packaging, preservation and
products fulfill specified procedures.
controlling processes in accordance with the "Handling, Storage,
Packaging,
of
Preservation and Delivery Procedure (P-MM-111E)".

3) Construction Superintendent / Material Manager
establishing and implementing the plan for storage and preservation
product to prevent damage and deterioration.
4.5.5.2
be
delivery of
General
1) Where necessary, applicable procedures or work instructions shall
provided for the handling, storage, packaging, preservation and
product.
of
4.5.5.3
2) During the handling, storage, packaging, preservation and delivery

products when nonconforming products are identified, they shall be
controlled in accordance with the "Nonconforming Product Control
Procedure (P-QM-403E)".
Handling
Product shall be handled during warehousing, keeping, transport,
input and
installation in order to prevent damage, deterioration and
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contamination.
4.5.5.4
Storage
condition shall
1) Storage areas or stock rooms considered the environmental

be designated and controlled to prevent deterioration, damage or
loss of
product.
2) Receipt to and dispatch from storage area of product shall be
regulated and controlled with appropriate methods.
3) For proper maintenance of product condition during storage,
periodic
4.5.5.5
assessment shall be performed and documented.

Packaging
Products shall be controlled in packing, packaging and marking
processes to
are
4.5.5.6
the extent necessary to protect the quality of product until products

handed over to Customer and are used.
Preservation
Until the product is handed over, DIC shall preserve the product in
order to
Maintain conformity to requirements, preservation shall include
identification,
handling, packaging, storage, and protection. As applicable,

preservation shall
also apply to the constituent parts of a product.
4.5.5.7
Delivery
Any product, after final inspection and test, shall be protected from
the
quality
4.5.5.8
hazardous environmental conditions which would adversely affect the

of the product before hand-over to the Customer.
References
1) EPC Plant Material Control Procedure
(P-MM-104E)
2) Customer Supplied Product Control Procedure
(P-MM-105E)
3) Handling. Storage, Packaging, Preservation and Delivery Procedure
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(P-MM-
111E)
4.6
Control of Monitoring and Measuring equipment

4.6.1
4.6.1.1

Team Leader / Construction Manager (CM)
1) determine the items being undertaken monitored and measured
and the
status of
devices to be used for them.

2) establish and implement the plan for calibration of monitoring and
measuring devices.
3) make control of identification, storage and maintaining proper
the devices
4.6.1.2
prior to
4.6.2
4.6.2.1
suitable
4.6.2.2

1) Verify the ability of computer software being used in design work
and after initial use, when appropriate.
General
Monitoring and measuring shall be undertaken by devices which are
to the object being monitored and measured.
Measuring equipment used for confirming the conformity to specified
requirement shall be calibrated in case of the following :
1) prior to calibration or verification due date
2) when precision is questionable
3) prior to using the device
4.6.2.3
needed.
include its
for use.
4.6.3
4.6.3.1
When computer software is used for monitoring and measurement, the

adequacy of the device shall be verified prior to and while using it, if
Confirmation of the ability of computer software would typically
verification and configuration management to maintain its suitability
Control of monitoring and measuring equipment
Person in charge of control of monitoring and measuring equipment
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take the following into consideration.

1) identifying and selecting equipment for monitoring/measurement
2) identifying in order to determine its calibration status
3) that measuring devices shall be calibrated or verified at specified
intervals
standards
and
by national or international agency, and in case of self-calibration,

measuring devices calibrated and re-adjusted by international
shall be used in verification and readjusting, and applied calibration
readjustment records shall be maintained.
4) being identified to enable the calibration status to be determined.
5) maintaining record of calibration
6) When measuring equipment is found to be out of calibration, the
validity of
countermeasure
to
previous results shall be assessed and documented, and a

shall be worked out.
7) proper handling and storage in environmentally suitable conditions
ensure that accuracy and fitness for use is maintained.
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8) be protected from damage and deterioration during handling,

maintenance and storage to maintain precision and conformities
9) be safeguarded from adjustments that would invalidate the
measurement results.
4.6.3.2
4.6.4
Records for calibration of measuring equipment shall be controlled in

accordance with the para. 1.2.4.
References
1) Calibration Control Procedure
(P-QM-302E)
5.0
Measurement, Analysis and Improvement
5.1
General
5.1.1
Relevant Team Manager shall plan and implement the monitoring,

measurement, analysis and improvement processes needed to demonstrate
conformity to product requirements, to ensure conformity of the quality
management system and to continually improve the effectiveness of the
quality management system.
5.1.2
Relevant Team Leader shall determine and apply appropriate statistical

techniques for the monitoring and measurement of the following work.
1)
2)
3)
4)
5)
6)
7)
8)
9)
5.1.3
achieving quality objective

market research
investigation of customer satisfaction and complaint
user opinion surveys
lost business analysis
compliments
warranty claims
findings from quality audit
status of quality related activities etc.
Statistical technique shall be applied at an appropriate stage such as planning,

doing and seeing, and can be the following
1)
2)
3)
4)
5)
6)
pareto diagram
cause and effect diagram
check sheet
graph and control diagram
histogram
scatter diagram
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7) sampling inspection by attributes etc.

5.2
Monitoring and Measurement
5.2.1
Customer Satisfaction
5.2.1.1
The Object and Method of Getting information for Customer Satisfaction

1) Specific product such as apartment house built for sale or specific customer
can be selected including strategically executed project for obtaining
information related to customer satisfaction.
2) Obtaining information related to customer satisfaction may be carried out
occasionally or at planned intervals and questionnaires, telephones,
discussion or visiting can be used by DIC or external agency.
5.2.1.2
Investigation and analysis of customer satisfaction

1) Relevant Team Leader shall determine the method for obtaining information
related to customer satisfaction and shall establish items and contents of
customer satisfaction requirements.
2) Items being checked shall be the following but can be adjusted depending
on the characteristics of items being checked.
Customer satisfaction for the quality of products and services supplied
to the customer
Degree of meeting customer requirements and expectations
Competitiveness compared with other construction companies
Changes of products and services etc.
3) Relevant Team Leader shall investigate degree of customer satisfaction,
analyze it, work out a countermeasure and report it.
4) Relevant Team Leader shall take necessary action depending on the
countermeasure.
5) QM Team Leader shall confirm that the arrangement taken from the analysis
of customer satisfaction is adequate and continual improvement is taking
place.
6) Team Leader can make public the fact and results of investigation of
customer satisfaction through internal electronic medium.
7) Investigation of customer satisfaction and the results of actions taken from it
shall be input to management review.
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Quality Audit
5.2.2.1

1) QM Team Leader
1 reviewing and approving the Annual Quality Audit Plan.
2 reviewing and approving the Quality Audit Report.
performing the activities in accordance with the "Quality Audit
3) QM Team Personnel in charge of Audit & Training
establishing the Annual Quality Audit Plan.
cooperating with the Lead Auditor for the preparation of Quality.
Audit Plan and Quality Audit Checklist.
4) Lead Auditor
planning and performing the Quality Audit.
preparing the Quality Audit Checklist.
preparing the Quality Audit Report.
verifying the implementation of corrective actions comply with
audit finding.
5) Team Leader / Construction Manager
performing and notifying the Lead Auditor of corrective action of the
audit finding.
5.2.2.2
General
1) Quality audit shall be carried out in accordance with procedure
specified for each project or Team being audited to confirm the conformity to
the requirements of the quality management system and its effective
implementation and maintenance.
2) Quality audits shall be carried out by the personnel who are qualified in
accordance with the "Auditor Qualification Procedure (P-HM-201E)".
3) The results of quality audits shall be used for an integral part of
management review activities.
4) Site quality monitoring in Division shall be carried out in accordance with
the "Quality Audit Procedure (P-QM-201E)".
5.2.2.3
Quality Audit Plan
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1) quality audit shall be scheduled on the basis of the status and importance
of the activities to be audited and the result of previous audit and shall be
carried out once every two years at a minimum.
2) Audit plan shall be prepared to include the purpose and scope of the audit,
related documents, audit personnel, time schedule, organization being
audited and other information on audit process.
3) An unscheduled quality audit may be carried out, when it is required, in
addition to schedule quality audit.
4) Lead Auditor shall prepare Quality Audit Checklist to evaluate whether the
specified requirements of quality management system are implemented.
5.2.2.4
Quality Audit Conduct

1) The audit plan shall be notified to the organization to be audited before
the start of audit.
2) The audit for QM Team shall be carried out by personnel designated
by the Quality Management Representative.
3) Audits can be carried out by audit team including technical expert
who is independent of the organization being audited if required, and the
expert can be free from auditor qualifications.
4) The Corrective Action Request for the audit finding may be issued to the
audited organization, during or after completion of quality audit.
5.2.2.5
Corrective Action
1) The audited organization shall inform the Lead auditor of a written plan
and results of corrective action.
2) The adequacy of the corrective action for the audit findings proposed by
the audited organization shall be evaluated and approved by the Lead
Auditor, and the audited organization shall implement the corrective action
as approved.
3) The Lead Auditor shall verify the implementation and effectiveness of the
corrective action through follow-up action.
5.2.2.6
Audit Report
1) The lead auditor shall prepare the Quality Audit Report and the report shall
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be reviewed and approved by the Quality Management Team Leader.

2) The approved Quality Audit Report shall be notified to the audited
organization by the Lead Auditor.
5.2.2.7
5.2.2.8
The quality audit records shall be controlled in accordance with para. 1.2.4.
References
1) Quality Audit Procedure
2) Auditor Qualification Procedure
5.2.3
(P-QM-201E)
(P-HM-201E)
Monitoring and Measurement of Work Process
5.2.3.1
Team Leader / Construction Manager shall monitor and measure the

Team / Construction work processes and the results of the processes.
5.2.3.2
Monitoring and measuring shall be carried out according to the

implementation plan prepared to achieve quality objectives of the organization.
5.2.3.3
Team Leader shall monitor and measure the status of work progress and the
conformity of the results according to "Company Standard Control
Procedure (P-GN-001)"
5.2.3.4
Construction Manager shall monitor and measure the status of work progress
and the conformity of the results according to "Procedure for Self
Assessment of Field Quality (P-QM-002)"
5.2.3.5
5.2.3.6
In case any deficiency or problem is found as a result of monitoring or

measurement, relevant Team Leader shall correct them and take corrective
action.
Quality Management Team Leader shall confirm the adequacy and effectiveness
of the action taken from the problem and the results of monitoring and
measurement through auditing.
5.2.3.7
References
1) Company Standard Control Procedure
(P-GN-001)
2) Procedure for Self Assessment of Field Quality
5.2.4
(P-QM-002)
Monitoring and Measurement of Construction
5.2.4.1

1) Inspection Lead Engineer
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planning and controlling the inspection and testing at the shop.

Approving of procedures concerning performing inspection and testing.
3) Construction Quality Manager (CQM) / Material Manager / Construction
Superintendent
establishing and performing the plan for the inspection and testing.
planning and controlling the inspection and test at the shop.
ensuring that supplier/sub-contractor establishes and maintains documents
relating to inspection and test which give evidence that the product
passed the inspection and test.
approving the dispatch of the product which passed final inspection and
test and release for commissioning.
5.2.4.2
General
1) The personnel who perform inspection and testing shall be qualified in
accordance with the "Inspection and Testing Control Procedure (P-QM301E)", "Inspector Qualification (P-HM-202E)" and "Qualification and
Registration of Inspection sub-contractor. (P-SU-301E)".
2) Inspection and test plan shall be prepared considering the work property
of Project, on the basis of regulations and Customer's requirements.
3) The hold point and witness point for the inspection and test activities may
be designated on the inspection and test plan.
4) Any nonconformity found out during the inspection and testing shall be
controlled in accordance with the "5.3 Control of Nonconforming Product".
5.2.4.3
Receiving Inspection and Testing

1) Through receiving inspection, incoming product shall be verified, whether
the product conforms to the requirements specified in purchasing
documents.
2) In determining the amount and nature of receiving inspection,
consideration shall be given to the amount of subcontractor's control and
record.
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3) In principle, incoming product shall not be used or processed until it has

been inspected and verified to conform to specified requirements.
4) Under the following conditions, the incoming product can be used to the
urgent construction work prior to receiving inspection.
when it is possible to recall or replace in the event of nonconformity.
when the identification and record for recall or replace are provided.
5) Prior to inspection, the incoming product which has been urgently released
shall be positively identified and recorded for following-up action.
5.2.4.4
In-Process Inspection and Testing

1) In-process inspection and testing shall be performed by documented
procedure or inspection and test plan.
2) The process shall not be passed to next stage until the required inspection
and testing have been completed, or necessary reports have been received
and verified except such as described in para. (5.2.4.3 4).
5.2.4.5
Final Inspection and Testing

1) Final inspection and testing shall be performed to complete the
evidence of conformance of the finished product to specified requirements.
and ensure that ;
all specified inspections and tests have been wholly carried out.
resulting data meet specified requirements.
securing all the evidence document
2) Final inspection and testing shall include the following ;
the resolution of an imperfection under the receiving or in progress
inspection and testing.
the resolution of nonperformance identified during previous inspection
and testing.
corresponding final inspection and test.
3) No product shall be dispatched and delivered until all the final inspection
and testing are satisfactorily completed and the associate data documents
are approved.
5.2.4.6 Inspection and Test Records

1) Inspection and test records shall show whether the product has
passed or failed according to defined acceptance criteria.
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The Inspection and Test results shall be documented and maintained.

2) Records shall identify the signature/date of inspection authority responsible
for the release of product.
5.2.4.7
5.2.4.8
The records of inspection and testing shall be controlled in accordance with

para. 1.2.4.
References
1) Material Control Procedure (C)

(P-MM-101E)
2) EPC Plant Material Control Procedure
(P-MM-104E)
3) Inspection and Testing Control Procedure
(P-QM-301E)
4) Control Procedure for Monitoring & Measuring Device (P-QM-302E)
5) Inspector Qualification Instruction
(P-HM-202E)
5.3
Control of Nonconforming Product
5.3.1
5.3.1.1
5.3.1.2
5.3.1.3
Project Manager
1) Overall control and disposition of the nonconforming product.
Project Quality Manager (PQM)
1) Verifying the disposition, and taking preventive action to avoid the
recurrence of the nonconformance, if necessary.
Inspection Lead Engineer
1) Performing activities according to the "Nonconformance Control of
Purchased Product (p-QM-402E)".
5.3.1.4
1) Performing activities according to the "Nonconforming Product Control
5.3.1.5
Construction Quality Manager (CQM) / Construction Superintendent

1) Receiving a nonconformance report from sub-contractor and submitting it
to the Construction Manager.
5.3.2
General
5.3.2.1
Nonconforming product control procedures include the identification,

documentation, evaluation, segregation (when practical), disposition, and
notification to the functions concerned.
5.3.2.2
Nonconformance Control of Purchased Product perform activities according to
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the "Nonconformance Control of Purchased Product (P-QM-402E)".

5.3.3
Identification and Segregation
5.3.3.1
Nonconforming product shall be identified by label/sticker or other proper

means.
5.3.3.2
The nonconforming product shall be segregated until they are properly

disposed.
5.3.3.3
When segregation is impractical or impossible, nonconforming product shall be

identified and easily recognized by distinguishable means.
5.3.4
Documentation and Implementation
5.3.4.1
Where applicable, the nonconforming product shall be reviewed and disposed

by the responsible personnel in accordance with the "Nonconforming Product
Control Procedure (P-QM-403E)" and it may be :
1) reworked to meet the specified requirements.
2) accepted with or without repair by concession.
3) regraded for alternative applications.
4) rejected or scrapped.
5.3.4.2
Where required by the contract, the use or repair of nonconforming product

shall be approved for concession by the Customer.
5.3.4.3
Repaired and / or reworked product shall be re-inspected in accordance with

the applicable procedures and / or original acceptance criteria.
5.3.4.4
Closed data of nonconforming product shall be analyzed, if necessary, the

results of the analysis shall be managed in accordance with the
"Corrective and Preventive Action (P-QM-401E)" and reflected in Management
Review.
5.3.5
Conditional Release
5.3.5.1
5.3.5.2
5.3.6
The nonconforming product may be used on conditional release, if the

investigation or proper disposition of nonconforming product is not
obstructed by further processing.
The nonconforming product conditionally released shall be recorded, traced
and controlled for follow-up actions.
Quality Records
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5.3.7
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Records for nonconforming product shall be controlled in accordance with

para 1.2.4.
References
1) Nonconforming Product Control Procedure
(P-QM-403E)
2) Nonconformance Control of Purchased Product (P-QM-402E)
5.4
Analysis of Data
5.4.1
Team Leader / Project Manager / Construction Manager shall determine, collect

and analyze appropriate data to demonstrate the suitability and effectiveness
of the quality management system and to evaluate where continual
improvement of the effectiveness of the quality management system can be
made. This shall include data generated as a result of monitoring and
measurement and from other relevant sources.
5.4.2
The object, procedure, methods and time of analysis shall be dependent on

the characteristics of the organization and the items to be analyzed may be
the following, but is not limited to :
1) result of investigation of customer satisfaction
2) status of non-conformities and their disposal
3) status of repair of defects and their disposal
4) the result of quality audits
5) the result of corrective / preventive action
6) supplier's / subcontractor's capability for quality activities
7) other quality activities
5.4.3
In case that improvement / corrective / follow-up action is need as a result of the

analysis, it shall be implemented in accordance with relevant procedure and the
result of the action shall be notified to the organization in charge of
analyzing the data.
5.4.4
The organization in charge of a specific data analysis shall review the result
from relevant organization to determine and take additional follow-up action.
5.4.5
Reference
1) Data Analysis Procedure (P-QM-012)
5.5
Improvement
5.5.1
Continual Improvement
5.5.1.1
Team Leader shall review and utilize the following to continually improve the
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effectiveness of the quality management system.

1) achievement of quality policy and objectives
2) the result of periodical suitability review for quality management system
3) the result of quality audits
4) the result of corrective/preventive actions
5) the result of management review
6) data analysis (refer to para. 5.4)
7) the result of monitoring and measurement of processes.
5.5.1.2
Team Leader shall determine the activities which could continually

improve the effectiveness of the quality management system and reflect
them on the establishment of quality objectives and their implementation
plan.
5.5.1.3
Team Leader shall implement the improvement in accordance with established

plan, but may revise the plan in case that the schedule or contents of the plan
changes.
5.5.1.4
Team Leader shall work out a countermeasures or revise the plan if it is found
necessary through evaluating the status and results of the implementation.
5.5.2
Corrective and Preventive Action
5.5.2.1

1) Quality Management Representative
directing relevant organization to take corrective and preventive action
which is found necessary as a result of periodical management review.
2) Team Leader / Project Manager / Construction Manager / Construction Quality
Manager
planning and implementing corrective and preventive action.
confirming the results of corrective and preventive action.
5.5.2.2
General
1) The corrective action eliminating the causes of nonconformities in order to
prevent recurrence shall be appropriate to the effects of the
encountered, and the procedure shall include :
reviewing nonconformities (including customer complaint)
determining the cause of nonconformities
evaluating the need for action to ensure that nonconformities do not
recur
determining and implementing action needed
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records of the results of action taken

reviewing the effectiveness of the corrective action taken
2) The preventive action eliminating the causes of potential nonconformities in
order to prevent their occurrence shall be appropriate to the effects of the
potential problems, and the procedure shall include
determining potential nonconformities and their cause
evaluating the need for action to prevent occurrence of nonconformities
determining and implementing action needed
records of results of action taken
reviewing the effectiveness of the preventive action taken
5.5.2.3
Handling of Corrective and Preventive Action

1) Relevant organization shall request appropriate organization in charge to
issue corrective action request (CAR).
2) The organization requested to issue CAR shall review relevant data and, for
the action needed, issue CAR which requests the receiving organization to
take necessary action in due date designated on the CAR.
3) CAR receiving organization shall prepare document describing the cause
and action plan or the results of action taken, and request CAR issuing
organization to review it.
4) CAR receiving organization shall take necessary action within due date,
confirm resolution of problems by self-evaluation and transfer the CAR with
attaching evidence document of the results.
5) CAR issuing organization shall close the CAR in case that the action taken
and its results are confirmed to be effective.
6) In case that the action and/or its results is found unsatisfactory, CAR issuing
organization shall expedite the organization to take additional action.
5.5.2.4
5.5.3
Records for corrective and preventive action shall be controlled in accordance

with para. 1.2.4.
References
1) Quality Management Review Procedure
2) Improvement Control Procedure
2) Corrective and Preventive Action Procedure
(P-PL-023E)
(P-QM-010)
(P-QM-401E)

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