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eSIGNAL
Q U I C K S TA RT

THANK YOU FOR CHOOSING eSIGNAL. This chapter provides you


with background information about eSignal and a checklist to help you
get up and running as easily as possible.

About eSignal
eSignal, which merged with Interactive Data Corporation (Nasdaq: IDCO) in February 2000, delivers real-time, delayed, and end-of-day data to its customers. The realtime service and its data have received the highest honors from the Stocks & Commodities Readers Choice Awards for 9 years running. eSignal is known for the
delivery of reliable information to Individual Investors, Active Traders and Financial
Professionals alike.
eSignal has managed its own ticker plant for 20 years and has one of the fastest true
IP based networks for real-time market data in existence. Utilizing state-of-the-art
technology, the eSignal ticker plant is 100% managed by Interactive Data with
redundant facilities in Hayward, CA and Salt Lake City, UT. Four additional geographically separated co-location centers house over 200 servers for unparalleled
redundancy and reliability. The speed is unrivaled with every tick being delivered
even at the busiest trading times. The ticker plant and its managed monitoring facilities are operational 24x7, and boast a 99.9% uptime.
It is our vision to continue to provide the most accurate and reliable market data,
serving individual traders, investment professionals and corporations. At the heart of

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all of our products is eSignals Turbofeed data which provides flexibility, customization and robust content to help customers run their businesses. Planned international
expansions, ever increasing network and trading volume capacity and additional content depth are paramount to our strategy.

Recommended System Requirements


Before you can get started, youll need to take inventory of your system and its setup
to make sure you have what you need to run eSignal. Heres what youll need:

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eSignal software (If you dont have the CD-ROM, you can download the current
version from the eSignal web site at www.esignal.com.)

Windows 2000, Windows XP, Windows 98, Windows ME or Windows NT 4.0


(with Service Pack 3 or higher)

Microsoft Internet Explorer Version 5.5 or higher

Pentium II/III or compatible PC with a processor speed of 450 MHz or greater

128 MB RAM

20 MB of free disk space

Cable modem, DSL, ISDN, T1 or T3 Internet connection

An Internet Service Provider (ISP)

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Minimum System Requirements


eSignal highly recommends that your system meet the recommended system requirements. However, if your system does not meet the recommended requirements, you
may still use eSignal provided your system meets the following minimum system
requirements:
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Windows 98, Windows 2000, or NT 4.0 (service pack 3 recommended)

233 MHz Pentium or compatible

128 MB RAM

28.8K or higher modem with Internet Service Provider

Microsoft Internet Explorer version 5.5

Getting Started
Follow the instructions in the install program to set up eSignal. Chapter 3 contains
detailed instructions about installing eSignal.
Once youve installed the software, youre ready to go. Youll need to connect to the
Internet before you start eSignal. Double-click on the eSignal icon to bring up the
application and get started. Chapter 4 will get you started if youre new to the Internet and need help.

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A Quick Look Around


The first time you launch the eSignal program, a default layout screen appears (Figure 1-1). You can open other sample layouts from the Layout Menu or create your
own.

Quote Ticker
Quote Window to
enter a symbol, type
over an existing one,
or, press Ctrl-I to
insert a new row

Portfolio Window

Intraday Chart with


Analytics

Daily Chart with


Analytics

Vertical Scrolling
News Ticker

Figure 1-1.

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Default Layout Screen

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Toolbar
The eSignal toolbar gives you quick access to a plethora of key features.

Symbol
Window

Autolink

Headlines

New Chart
New Portfolio
Sav e
Cut

A utolist/O p tio n C h ain

Reports
Search
Paste

Alerts

New
Window

Open

Go To

Copy
Print

Leaders
Hot News

Help

Trading
eSignal Center
Web
Site

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Right-Click
eSignals comprehensive right-click menus give you instant access to news, research,
options, alerts and more! Once youve mastered right-clicking, youre well on your
way to mastering eSignal!

If you have a
brokerage account
with a firm that
supports eSignals
Integrated Trading Solution, you
can right-click on
a symbol and trade
direct from eSignal.

Right-click on a symbol, then


select from the Intraday History
menu to open various types of
intraday chart windows including Time and Sales.

Right-click on a symbol, then


select from the Daily History
menu to open historical charts,
tabular data or point and figure
charts.

Use eSignals
Edit menu to
customize your
windows.

For symbol specific research, just


right-click on a stock or mutual
fund symbol, then select Research.

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Click
Click
Click
Click
Click
Click
Click
Click
Click
Click
Click
Click
Click

on
on
on
on
on
on
on
on
on
on
on
on
on

News to access headlines for a symbol


NASDAQ Level II to open a Level II window for a NASDAQ stock*
Option Chain to automatically list active options for the underlying symbol
Autolist to list regional exchange quotes for NYSE and AMEX stocks
Daily History to open a daily chart or view tabular data for a symbol
Intraday History to open tick, interval, time & sales and other types of intraday charts
Advanced Chart to open an advanced chart for the selected symbol
Detail window to view more extensive trading data
Fundamental to view company fundamentals (i.e.: 52-week highs/lows, P/E ratios, etc.)
ISLAND Book to view after-hours trading data
Research to view detailed company information by symbol (i.e. MarketGuide, etc.)
Set Alert to set an alert for the symbol your cursor is on
Edit to modify symbols, headings, rows or to go to a particular symbol or comment.

*If you right-click on a NYSE or AMEX issue, a Quote Montage menu choice
appears in the right-click menu. Select Quote Montage to list regional stock quotes in
a Level II window.

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eSignal - Striving for Service Excellence


eSignal is committed to unparalleled system reliability, accuracy and speed. We are
equally committed to providing the best customer service and technical support in
the industry. We believe that providing great service comes down to three main
things: our attitude, our people and our support tools. When you subscribe to eSignal,
you'll never feel alone. Here's why.

Our Attitude
With the advent of the Internet, now more than ever, customers have choices. We
know that every day; we have to earn your business. We focus on making our policies fair and reasonable, and making our support team accessible and knowledgeable
by carefully listening to your needs. It's not just a clich at eSignal; our customers are
our number one priority.

Our People
Experienced and knowledgeable Support Staff. We have a dedicated team of service
professionals, an in-house trainer and Quality Control team. We also have a topnotch Service Management Team with a combined industry experience of over 50
years.
International and Domestic Support. eSignals London Office supports customers
from 7:00 to 18:00 GMT. We also offer limited support in French, German, Italian
and Spanish. Our U.S. offices in California and Utah support customers from 5:00 to
16:30 PT. **
pNew Account Assistance. When you initially subscribe to eSignal, we assign an
experienced technician to your account to insure you get the most out of the program.
We track your progress and routinely make outbound calls to see if we can answer
any outstanding questions. **
Corporate Support. When you subscribe to six or more eSignal or eSignal Pro systems, you'll be assigned an eSignal Account Manager who will work directly with

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you to handle all of your service needs. We even have a special help desk to answer
basic questions about your company's firewall or proxy server.**

Our Support Tools


State of the Art Customer Management System. Our account management system is
easily our biggest single investment.The account management system enables selfservice via the web, accurate and reliable billing, and problem tracking and auditing.
We use e-mail to keep you abreast of new software releases, major changes in our
service or simply to remind you about an upcoming pre-pay renewal.
Instruction manual, tutorial and FAQ's. Unlike our major competitors, we don't cut
corners when it comes to giving you the resources you need. When you start eSignal,
you get an eSignal manual, an online tutorial, an integrated help system and access to
continually updated FAQ's. While most customers rave about how easy eSignal is to
use, we still think it's important to provide as many tools as possible.
System Status. We know how important real-time information is so whenever we
discover a technical problem with one of our servers or with one of the Exchanges,
we immediately post a notice on our System Status page. To access this page, just
click on the Customer Support menu in eSignal and choose System Status. Other
important events are listed under Service Bulletins, also available in the Customer
Support menu.
Toll-free Access. We provide 800 number support, from anywhere in the U.S., for
all of your customer service or technical support questions.**
LiveRep. During U.S. market hours, get connected to a support technician in seconds and chat directly from within the eSignal program.
Remote Desktop Troubleshooting. For customers using high-speed connections like
DSL or cable modems, our technicians have the ability, with your express permis-

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sion, to control your desktop and directly assist you with a technical problem or
question. We can literally take over your mouse and show you what to do!**
E-mail and fax support. You can submit your questions via fax or e-mail 24 hours a
day. In most cases, we'll respond to your e-mail the same day and within a day or two
for your faxes. For all urgent issues, use LiveRep or call us.
** Not available for eSignal EOD subscribers

U.S. Customer Service Reference Page

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Business Hours

5:00 a.m. - 4:30 p.m. PST

Email - Customer Service:


for all issues related to billing,
service changes, and billing information

customerservice@esignal.com

Email - Technical Support: for


all questions relating to symbols,
data and software functionality

techonline@esignal.com

LiveRep (real-time chat)


open during U.S. market hours

www.esignal.com/LiveRep

Telephone Support

1-800-762-7538 (within the U.S.)


1-510-264-1700 (non-U.S. residents calling U.S)

New Accounts - initial setup,


install help only - first 30 days for
new customers

1-800-353-5456

Fax

1-510-266-6060

Mailing Address

eSignal
Attention: eSignal Client Services
P.O. Box 5028
Hayward, CA 94540-5028

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European Support Reference Page


Business Hours

7:00 a.m. - 6:00 p.m. GMT

Email - Customer Service:


for all issues related to billing,
service changes, and billing information

eurosupport@esignal.com

Email - Technical Support:


for all questions relating to symbols, data and software functionality

eurosuppport@esignal.com

Telephone Support

+ 44 20 7825 8777

Fax

+ 44 20 7825 7570

Mailing Address

eSignal
Attention: eSignal Client Services
Fitzroy House
13-17 Epworth Street
London EC2A 4DL
United Kingdom

*Please note: International support is primarily designed to assist customers in


Europe, the Middle East, Asia, etc. Customers in Latin America and Canada are
encouraged to call the non-U.S. resident support number: 1-510-264-1700.

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