Documente Academic
Documente Profesional
Documente Cultură
eSIGNAL
Q U I C K S TA RT
About eSignal
eSignal, which merged with Interactive Data Corporation (Nasdaq: IDCO) in February 2000, delivers real-time, delayed, and end-of-day data to its customers. The realtime service and its data have received the highest honors from the Stocks & Commodities Readers Choice Awards for 9 years running. eSignal is known for the
delivery of reliable information to Individual Investors, Active Traders and Financial
Professionals alike.
eSignal has managed its own ticker plant for 20 years and has one of the fastest true
IP based networks for real-time market data in existence. Utilizing state-of-the-art
technology, the eSignal ticker plant is 100% managed by Interactive Data with
redundant facilities in Hayward, CA and Salt Lake City, UT. Four additional geographically separated co-location centers house over 200 servers for unparalleled
redundancy and reliability. The speed is unrivaled with every tick being delivered
even at the busiest trading times. The ticker plant and its managed monitoring facilities are operational 24x7, and boast a 99.9% uptime.
It is our vision to continue to provide the most accurate and reliable market data,
serving individual traders, investment professionals and corporations. At the heart of
e S i g n a l 1-1
.....................................................
Chapter 1
eSIGNAL QUICK START
all of our products is eSignals Turbofeed data which provides flexibility, customization and robust content to help customers run their businesses. Planned international
expansions, ever increasing network and trading volume capacity and additional content depth are paramount to our strategy.
1-2
eSignal
eSignal software (If you dont have the CD-ROM, you can download the current
version from the eSignal web site at www.esignal.com.)
128 MB RAM
.....................................................
Chapter 1
eSIGNAL QUICK START
128 MB RAM
Getting Started
Follow the instructions in the install program to set up eSignal. Chapter 3 contains
detailed instructions about installing eSignal.
Once youve installed the software, youre ready to go. Youll need to connect to the
Internet before you start eSignal. Double-click on the eSignal icon to bring up the
application and get started. Chapter 4 will get you started if youre new to the Internet and need help.
eSignal
1-3
.....................................................
Chapter 1
eSIGNAL QUICK START
Quote Ticker
Quote Window to
enter a symbol, type
over an existing one,
or, press Ctrl-I to
insert a new row
Portfolio Window
Vertical Scrolling
News Ticker
Figure 1-1.
1-4
eSignal
.....................................................
Chapter 1
eSIGNAL QUICK START
Toolbar
The eSignal toolbar gives you quick access to a plethora of key features.
Symbol
Window
Autolink
Headlines
New Chart
New Portfolio
Sav e
Cut
Reports
Search
Paste
Alerts
New
Window
Open
Go To
Copy
Print
Leaders
Hot News
Help
Trading
eSignal Center
Web
Site
eSignal
1-5
.....................................................
Chapter 1
eSIGNAL QUICK START
Right-Click
eSignals comprehensive right-click menus give you instant access to news, research,
options, alerts and more! Once youve mastered right-clicking, youre well on your
way to mastering eSignal!
If you have a
brokerage account
with a firm that
supports eSignals
Integrated Trading Solution, you
can right-click on
a symbol and trade
direct from eSignal.
Use eSignals
Edit menu to
customize your
windows.
1-6
eSignal
.....................................................
Chapter 1
eSIGNAL QUICK START
Click
Click
Click
Click
Click
Click
Click
Click
Click
Click
Click
Click
Click
on
on
on
on
on
on
on
on
on
on
on
on
on
*If you right-click on a NYSE or AMEX issue, a Quote Montage menu choice
appears in the right-click menu. Select Quote Montage to list regional stock quotes in
a Level II window.
eSignal
1-7
.....................................................
Chapter 1
eSIGNAL QUICK START
Our Attitude
With the advent of the Internet, now more than ever, customers have choices. We
know that every day; we have to earn your business. We focus on making our policies fair and reasonable, and making our support team accessible and knowledgeable
by carefully listening to your needs. It's not just a clich at eSignal; our customers are
our number one priority.
Our People
Experienced and knowledgeable Support Staff. We have a dedicated team of service
professionals, an in-house trainer and Quality Control team. We also have a topnotch Service Management Team with a combined industry experience of over 50
years.
International and Domestic Support. eSignals London Office supports customers
from 7:00 to 18:00 GMT. We also offer limited support in French, German, Italian
and Spanish. Our U.S. offices in California and Utah support customers from 5:00 to
16:30 PT. **
pNew Account Assistance. When you initially subscribe to eSignal, we assign an
experienced technician to your account to insure you get the most out of the program.
We track your progress and routinely make outbound calls to see if we can answer
any outstanding questions. **
Corporate Support. When you subscribe to six or more eSignal or eSignal Pro systems, you'll be assigned an eSignal Account Manager who will work directly with
1-8
eSignal
.....................................................
Chapter 1
eSIGNAL QUICK START
you to handle all of your service needs. We even have a special help desk to answer
basic questions about your company's firewall or proxy server.**
eSignal
1-9
.....................................................
Chapter 1
eSIGNAL QUICK START
sion, to control your desktop and directly assist you with a technical problem or
question. We can literally take over your mouse and show you what to do!**
E-mail and fax support. You can submit your questions via fax or e-mail 24 hours a
day. In most cases, we'll respond to your e-mail the same day and within a day or two
for your faxes. For all urgent issues, use LiveRep or call us.
** Not available for eSignal EOD subscribers
1-10
eS ig na l
Business Hours
customerservice@esignal.com
techonline@esignal.com
www.esignal.com/LiveRep
Telephone Support
1-800-353-5456
Fax
1-510-266-6060
Mailing Address
eSignal
Attention: eSignal Client Services
P.O. Box 5028
Hayward, CA 94540-5028
.....................................................
Chapter 1
eSIGNAL QUICK START
eurosupport@esignal.com
eurosuppport@esignal.com
Telephone Support
+ 44 20 7825 8777
Fax
+ 44 20 7825 7570
Mailing Address
eSignal
Attention: eSignal Client Services
Fitzroy House
13-17 Epworth Street
London EC2A 4DL
United Kingdom
eSignal
1-11
.....................................................
Chapter 1
eSIGNAL QUICK START
1-12
eS ig na l