7 A FORMALLETTER/E-MAIL

a Complete the letterwththe more formal expressionfrom

each pair of phrasesin the list.
Another thing/ Secondly
The first proble:n was / Firstly
Best wishes /Yours faithfully
I expect to receivei You rnust send mc
I know/I can accept
Plecse write soon/I lookforward to hearingfrom )tou
I am writingto complain about/I am reallyangryabout

l0 HamptonRoad
Leeds
L9I2QT
UKAirtours
l23l OxfordSEeet
London

Mayl7tt2mt

YY t o\'

DearSir/Madam,
I

rrryrecentffightvitl'yourair|ine.

ThelightwasUK7B9fromLeedsto Budapestvia Frankfurton

Mayrsth200r.

ttleflight,wfti sttoddhavetaken
offat 10.00a.m.,wasdelayeduntil1.00p.m.Altltough
trede|aywasnotyourfault weivere
notgivenanyinformatim
untif12.ffip.m.
drrhg a||tistimevttwerenct
I missed
ThirdY,becauseof redela}',
offeredanyrereshmmts.
l misseda via|
myccrnectiontoBudapes.
Thbmeantrat
nneeting,
whichunsheurfiolereasonformyfip to Bdapes.
ilxf{were
Finally,yourstaffboratLee* drPortandonthep|arre
eKremelyrudeandur e$f'td.
anivednBulapes|
Ifilledin a comp|aints
forrnwtrenlina|ly
and
whichyoumayalreadyharereceived,
a fu|lrefundorthepriceomytickel

nearufure.
inthevery

Mariorr,Whcolor
(tVls)
MarionWheeler

b Look at someformal e4pressionsfor other kinds of

letters.Match them to their use.
a you wantinformation
I I am writing to
make areservation. b you aresorryyou can't
do sornething
2 I would llke to '
to
you wani sr.rrriebodY
applyforthejob...
you
sth
gratefui
send
be
I
would
3
(detailsof...)
ifyou could send..;
. 4 Ienclose...
you want to be
consideredasa
5 I am writing to
candidate...
enquireabout...
you want a room in a
6 lamafraidlwill
hotel,a placeon a course
not be ableto .. .
you are putting sth in the
letter(a CV, aphoto)
Tips for tttiting a fornal letter
1 Put your addressand the date in the top righthand corner (but Nor your name).
Put the name and addressof the prsonyou're
*titing to on the left, above the greeting.
Make srue you b.po Dear..., Lnduse a formal
ending (Yoursfathfully or Yourssncaely).
Use formal language(Could you ...? I would be
gratefulif you could..., e!c,).
5 Divide your letter into at least three paragrapbs6 Learn the formal expressionsfrom the list abovej

Writing a formal e-mail

Follow the rules for a formal letterbut don't put any
addressesunlessyou think the person1'ou'rewriting
to will want to sendyou something,e.g.information'

ua***e.t;--e

5 AN TNFORMALLETTER/E-MAIL

a Read the letter. Guess the missing phrases.

24 Arlnqton Road
London NWa
28 Octnber 2OO1

Dear [1J,

Thanks for your letter. [2J but l've been really buey. [3J l've
manaqed to persuade my parents to let me opend a year
in your country learning the lanqua4e! 3o I hope we'll be
able to eee each other when I'm there. I'veapplied for
Couraeg in aeveral cteg,go I don,t know exactly where l,ll
be qonqyet.
l muet admitthat now I am gtattinq to qet a bt
worred. Now that t,g definite that l,m gonq, !,vegtaftnd
to wonder how I,IladaPtto lvnqthere. How ea6y o you
thnk it gfor gomeone from England to 1et uged to lvng
in your country? Ae you know, l've only been there on
holay and l,m gure lvinqthere e4ong to be very
dfferent. What kind of problemg do you thnk l mqht
have? |, really like your advce.
L4] ae l have to go an pick u? my little brother from
school. [5J, or i t,5 eaaer,gend me an e-mal from the
univergty.My e-maladdregg aKenton@trelecom.uk.
f6l I hoVe they're both well.

t4

Begt wghee
Andy

b Choose a possiblephrase for gaps 2-7 ( 1 = your name).

Openin

1()ns

It was great to hear from you

I'm sorry I haven't written
for so long/ for ages
I've got some good news!
I was really sorrf to hear . ..
This is just a quick note to
tell you...

Closing expressions
Write soon
Looking forward to hearing from you
Hoping to hear from you soon
(Anyway) I have to fini.sh nolv
(Well) that's all for now
(Give my) regards/love to
your (parents)

Tips for writing an infonnal letter

I Put your address and the date in the top right-hand corner
(but Nor your name).
Z Begin Dear Uane) Nor l{e*e. Use a cornma (,) Nor a coion (:).
3 IJse informai language (contractions, colloquial expressions, etc.).
4 Always divide your letter into at least ttrree Paagraphs.
'finishing'
5 Sho.,v that you are goi:rg to end the letter by using a
sentence (Well, that's aIIfor now.) Put Best wishesl Regards or
(Lots of) Iove if it's a close friend.
' ',.':-r:'- ::i-r: i:rzr:r:: ;.=e*-i:i:rg.:i'd. il at'&e eni ''iriti PS.

I
I