OBJECTIVE

Highly self-motivated and goal oriented professional committed to pursuing a long-term career in the computer
industry. Offering a record accomplishment of 15+ years. Demonstrating strong analytical and problem solving skills,
technical computer proficiency and the ability to follow through with projects from inception to completion.

SUMAMRY OF QUALIFICATIONS

Network: Windows 2000 Advance Server, Microsoft NT 4.0 and NT 3.51 Server, Novell versions 3.x and 4.x, as
well as Lantastic version 5.0 and 6.0. Banyan Vines, Exchange Server, OS2 Servers and Lotus
Notes. Use of various modules to monitor Server activities or to repair Volumes, File System and
directory services. Create, maintain and administer user accounts along with any special task that is
necessary for the overall production of the company.

Software: Windows 7, Windows Vista, Windows XP Professional, Windows 2000 Professional, Windows NT 4.0
and 3.51, Windows 98, Windows 95, OS2 Warp configuring and troubleshooting. Office 2010 beta,
Office for Vista, Office 2007, Office 2003, Office for Students, Office XP, 2000, 97 and 95. Telephone
Operating systems: Android, Blackberry, Pocket PC, and Apple. Internet Explorer, Netscape, Firefox,
Opera and Safari. Microsoft Schedule, Exchange Outlook, Lotus Notes, CcMail and CcMobile Virus
detection software: Trend Micro, Norton Anti-Virus, McAfee PcTools, Kaspersky, Windows Live, and
AVG Virus Software. Banyan Vines, Adobe Suite, Keaterm, Dynacom, Credit View and Rumba PC3270,
Reflection. WinRAR, WinZip, AutoCAD R13, Span-FM, Sybase SQL. Remote Desktop Sharing Software
PC Anywhere, Go To, Remote Desktop Protocol, Apple Remote, and CMD. Microsoft and PC DOS.

Hardware: Installations, configurations and peripherals upgrade for the following desktop laptop and server
manufacturers: Cisco routers, IBM, Compaq, Toshiba, Dell, HP, ACCER and NEC PC and Gateway 2000
products.

PROFESSIONAL EXPERIENCE

Newark Housing Authority – Epresence & TechBrokers Newark, NJ

Peoples 4 You, LLC. – Technical Support June 2001 to Present
 Administrator for Banyan Network and Windows 2000/NT 4.0
 Provided Executive Support and responsible for migration of O/S from DOS base application to Windows 2000
 Implemented new training room along with policies, procedures and processes for desktop support staff.
 Created processes on how to image company wide computers and provided technical support throughout the
company.

Inacom, Inc. – (AT&T Solutions) Florham Park, NJ

Peoples 4 You, LLC. – Technical Support May 2000 to June 2001
 Provided Senior Level Desktop Support
 Third Level Desktop/Network Support for over 1600+ users on site
 In charge of remote users for AT&T Solutions throughout the world
 NT Administrator and Executive Support
 Configured PC’s with standard desktop/laptop images
 Provided Remote Network configuration on Laptops using AT&T’s Global Dialer and Extranet Client Software
 Provided support for new hire and training room PC’s

Entex Information Services Edison, NJ

Bax Global/Enterprise/Honda/Macys 6/96 to 9/99
 Services Tri-State area and provided support to the technical staff
 Installed and configured TCP/IP, Cisco Routers, and Switches, client’s workstations, printers and plotters
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 Implemented remote and local locations to upgrade old and new environments to setup a network or to upgrade
from token ring to Ethernet.
 Provided a survey for new location of a network and cabling for servers and printers with the design to make a
local network and with access for end-users to access the LAN from home or remote sites.

Givaudan Roure/Cigna Healthcare

 Helpdesk coordinator for the East Cast region along with technical support for the IT Department, which included
network configuration, maintenance of Novell, NT and OS2 servers
 Responsible for configurations of NT workstations, changing user’s topology from token ring to Ethernet
 Planned and implemented a migration from older O/S to Windows 98 or Windows NT
 Provided third level support for onsite and off-site technicians
 Created and generated reports for helpdesk staff and managers as needed.
 Provided basic maintenance on the servers and domains such as server upgrades on hardware and software.

Hoffman La Roche/Chubb/Donaldson, Lufkin & Jenrette

 Supplied on site second level desktop support for a 2,000 user environment for NT 4.0 and NT 3.51 and Windows
95 operating systems
 Changed the network topology from token ring to Ethernet.
 Supplied technicians with an unused IP address from the spreadsheets that I maintained in the infrastructure
department across the United States
 Solely responsible for assisting management of staffing, reconfiguring, building and troubleshooting projects of
migration from OS2 to Windows 95 to NT 4.0 workstation rollouts throughout the United States
 Provided Third Level and regional support as needed on the project for any problems that might have occurred.
 Provided a role as a system builder for well over 2,000 computers with company configurations of software and
hardware needed
 Built custom configuration on database to assist with controlling the workflow more efficiently.

DFG Staffing Maywood, NJ

KPMG / Lexus & Nexus /Met Life / Medco / Sandoz Pharmaceuticals 2/96 to 6/96
 Provided second level network troubleshooting and configuration and connection problems
 Backed up user’s software and home directories on the Novell Network
 Second Level Desktop Support, Upgrades on Laptops, docking stations desktop hardware and software
 Migrations for user’s software from Windows 3.x to 95
 Added user accounts on the network and granted them with proper rights to the LAN
 Reconfigured memory allocation problems and configured of Banyan Vines.

Plaza School of Technology Paramus, NJ

Technician/Teacher’s Aide 8/95 to 2/96
 Built Novell Servers and administrated user accounts, backups, added and deleted user accounts, created groups,
assigned rights, changed passwords and installed hardware.
 Upgraded servers hardware and cabling of network
 Served as a Substitute Teacher for the following courses: MS Office, Analog, Hardware, Novell, Digital and
Basic Keyboarding.

EDUCATION

 ITT Technical Institute – Pursuing a Bachelor of Science Degree in Data Communication Systems Technology
 Universal Network Technologies – Plainfield, NJ (Windows 2000 and Cisco Certification)
 Valinor Training Technical Center – Clifton, NJ (Installation and Configuring Microsoft NT Workstation and Server
4.0)
 Lincoln Technical Institute – Union, NJ (Automotive Degree)
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CERTIFICATIONS

Windows XP MCP, HEWLETT PACKARD CERTIFICATIONS

Ether Twist building, manage multi-site LAN, HP Pavilion multimedia home PC, HP Jet Store DAT
Tape Drives. HP LASERJET 4L/4P/4ML/4MP/5P/5MP/6P/6MP, 6L SERIES, LASERJET 5L, HP
LaserJet, 4Si and 4SiMX, HP Color LaserJet Printer - LJ3100 C3948A, C4175A, C4177A, HP Scan
Jet C1302A AND C1303A, 2686A/D, 33440A, 33449A, 33447A, 33459A.

COMPAQ CERTIFICATIONS: ProLiant Servers, ProLiant 7000, ProLiant 6000/7000 Pentium II

Xeon, ProLiant 1600, ProLiant 3000, ProLiant 6000, ProLiant 2500, ProLiant 5500, ProLiant 800,
Workstation 6000/8000

DeskPro
DeskPro EP, DeskPro EN, DeskPro 4000S/4000N, DeskPro 2000/4000, DeskPro