HELPDESK

BROCHURE
HELPDESK BROCHURE

T racking of requests made easy

In an organization, it becomes difficult to keep track of request statuses and tasks
when there are multiple such requests being made every day. To ensure smooth
functioning of an organization, which is essential for its productivity, you need to
have some solution to manage requests and tasks.

If you have all the documents maintained properly with its updates, it will increase
the efficiency of the organization.

Helpdesk allows employees to place ERP requests and get them approved without
delay. It also helps in task management and keeping track of its progress.

Historical data helps to improve the quality of work.

Document management provides the facility to share the document with other
users, saves the time of mailing it and version control helps keep track of changes
made by different users.

Helpdesk has additional features such as announcements and events.

Also, its feedback process helps keep track of the quality of work being performed.

I ts key features are:

User-friendly
Smart dashboard
Compact system with required features available
Identify and track the lifecycle of each IT/ERP request from initial
request report to final solution and action.
Categorization and prioritization of each Helpdesk request.
Robust search functionality of each issue in the HelpDesk repository
Integration with the mail system
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S y stem requirements
Hardware and software requirements

Minimum Recommended

Server
Operating System: Windows Server 2008
R2 Standard Edition
RAM: 8 GB, Dual Core
Software: SharePoint Foundation 64 Bit
and MSSQL 2008 R2 Express Edition
Active Directory should be installed and
populated with proper data.
Client
Browser: Internet Explorer 7, 8 or 9
Server
Operating System: Windows Server 2008
R2 Standard Edition
RAM: 8 GB, Dual Core
Software: SharePoint Foundation 64 Bit
SQL Server 2008 R2 64 Bit (Standard
Edition)
Active Directory should be installed and
populated with proper data.
Client
Browser: Internet Explorer 7, 8 or 9

P artnerships
Avail a host of services and solutions through our partnerships with leading software
companies and consulting organizations around the world. When a company chooses The
Digital Group's services, they get access to a strong network of partners, in addition to the
best of breed solutions - both of which offer a solid foundation of expert know-how and
world-class technologies. We work in close collaboration with our partners, because together
we can provide leading solutions for our customers, anywhere around the world.
HELPDESK BROCHURE
T/DG PRACTICE AREAS
INFORMATION
MANAGEMENT
Enterprise Document Management
Enterprise Content Management
Enterprise Search
Enterprise Information Portals
Collaborative Workflow Solutions
DATA MANAGEMENT
Extraction, Transformation &
Load Data Warehousing
Database Performance
Management Database
Health Checks & Monitoring
ENTERPRISE BUSINESS
INTELLIGENCE
OLAP
Data Visualization
Business Analytics
Data Mining & Predictive Analytics
ENTERPRISE
INTEGRATION
Service Oriented Architecture
Electronic Data Exchange
Data Integration
Applications Integration
E-BUSINESS PROCESS CONSULTING
SOLUTIONS
IT Governance & Process
Management
eCommerce & Web Solutions
Line of Business Applications Business Continuity & Disaster
Recovery
Workflow Automation
Business Process Re-engineering
Backoffice Automation
Infrastructure Management
BACKOFFICE ERP Remote Systems Management
& Monitoring
SOLUTIONS
Financial Management Information & Data Security
Licensing Solutions
Customer Relationship Vendor Management
Management
Legacy Migration
Customer Support
Management
PROCESS CONSULTING
Human Capital Management
Project Portfolio Management eGovernment Solutions
Electronic Web Filings
LEGAL SOLUTIONS Electronic XML
Filings Records & Document
eDiscovery
Management
Regulatory Compliance
Case Management
BUSINESS PROCESS
Time & Billing
OUTSOURCING
Master Data Management
Call Center Services
Technical & Customer Support
Services
Transaction Processing Services
Technical Writing Services
Language Translation Services
 List of our esteemed clients
Steering Fiji Safely
LOCATIONS
NORTH AMERICA
The Digital Group
155 Village Boulevard
Princeton Forrestal Village
Princeton, NJ 08540 USA
Tel: +1.609.524.2441
Fax: +1.609.987.8892
The Digital Group
201 South Heights Blvd
Houston, TX 77007
Tel: +1.713.568.4415
Fax: +1.713.783.0346
IS/ISO 9001:2008 Certified
MITCON
CONSULTANCY & ENGINEERING
SERVICES LTD.
merckEngage
R
ASIA AUSTRALIA
Digital Group InfoTech The Digital Group
The Pyramid Hinjewadi, Citigroup Center,
Pune 411 057 India 2 Park Street Sydney,
Tel: +91 20 66532051 NSW 2000
Fax: +91 20 66532052 Australia
Tel: +61 2 9004 7411
Digital Group InfoTech Fax: +61 2 9004 7070
Level 34, East Tower World
Trade Center, Echelon Square
Colombo 01, Sri Lanka
Tel: +94 115 288172
Tel: +94 115 288173
Fax: +94 117 444556
ABOUT US THE DIGITAL GROUP INC.
The Digital Group (T/DG) is a trusted Information Technology partner for businesses 121 Village Boulevard
across the globe. Our comprehensive IT services include a full spectrum of Product Princeton Forrestal Village
Engineering and Development services, Software and Data solutions as well as
Enterprise Information Management solutions that help organizations optimize Princeton NJ 08540 USA
productivity, enhance operational capabilities, boost revenues, drive innovations and
fire up time-to-market cycles in a dynamic environment. Phone:+1.609.524.2441
With a focus on building long-term client relationships, we provide a range of Fax:+1.609.228.4844
services from Concept-To-Complete spanning Product Development, Maintenance, Email: info@thedigitalgroup.com
Support and Operations. Our commitment to innovation coupled with decades of
experience delivering excellence for our customers, vital technology partnerships
and global delivery centers across the US and Asia Pacific, make T/DG an ideal
choice for next-generation initiatives. Global Presence
T/DG is a CMMi Level 5 ver1.3 Dev and Service Appraised company along with
certifications in ISO 9001:2008, ISO 20000-1:2011, ISO 27001:2013, ISO 22301:2012
USA | INDIA | AUSTRALIA | FIJI
and SSAE 16, Type II. For more information, visit www.thedigitalgroup.com

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