School of Science & Technology

Assignment front sheet

Qualification

Unit number and title

Pearson BTEC Level 5 HND Diploma in

Business (QCF)

Unit 3: Organisations and Behaviour Level 4

Student name and ID number

Assessor name

Date issued

Vijay Shah
Completion date

Submitted on

18th September 2015

Internal Verifier

Dr George Panagiotou

Assignment title

Organisation and Behaviour

Instructions

An electronic copy of your assessment must be fully

uploaded by the deadline date and time.
You must submit one single PDF or MS Office Word
document. Any relevant images or screenshots must be
included within the same MS Office Word or PDF document.
The last version you upload will be the one that is marked.
Your paper will be marked if you have indicated this as your
final submission.
Review the mitigating circumstances policy for information
relating to extensions.
The file size must not exceed 20MB.
Answer the criteria in order, clearly indicating the pass
criteria number.
Ensure that all work has been proof-read and checked prior
to submission.
Ensure that the layout of your documents are in a
professional format with font style Arial, font size 12 for the
text, font 14 for sub heading and font 16 for main heading,
line spacing 1.5 and justified.
Use the Harvard referencing system; otherwise it will be
considered as plagiarised work.
Ensure that you back-up your work regularly and apply
version control to your documents.
Ensure that any file you upload is virus-free, not corrupted
and not protected by a password otherwise it will be treated
as a non-submission.
You must NOT submit a paper copy or email of this
assessment to any member of staff at LSST.
Your work must be original with the appropriate referencing

Learner declaration
I certify that the work submitted for this assignment is my own and research sources are
fully acknowledged.
Pearson BTEC Level 5 HND Diploma in BusinessUnit 3: Organisations and Behaviour - LSST Autumn Term 2015

School of Science & Technology

Student signature:

Date:

Pearson BTEC Level 5 HND Diploma in BusinessUnit 3: Organisations and Behaviour - LSST Autumn Term 2015

School of Science & Technology

Introduction and guidance
This unit gives learners an opportunity to assess and develop an understanding of
their own responsibilities and performance in, or when entering, the workplace.
Please remember to annotate all images used, and to use proper Harvard
referencing.
This module consists of assignment writing.
This assignment is formed with Pass, Merit and Distinction criteria combined together
within a task. This will enable you to achieve the highest grade as you work along the
tasks.
Please remember to answer all Pass criteria to achieve Pass mark, all Pass and Merit

PLEASE REMEMBER
CHECK THAT YOUR ANSWERS MEET THE CRITERIA
COMPLETE THE ASSIGNMENT CRITERIA AS YOU GO ALONG
DO NOT LEAVE THINGS TO THE LAST MINUTE

Pearson BTEC Level 5 HND Diploma in BusinessUnit 3: Organisations and Behaviour - LSST Autumn Term 2015

School of Science & Technology

CMI Case Study
The Chartered Management Institute (CMI) is a professional body. Its purpose is the
promotion of management and leadership excellence. Based in the UK it has 90,000
individual members and 450 business members. It has been providing advice that
supports individuals and businesses for more than 60 years. This advice focuses on
developing management skills and leaders to motivate and inspire others at work.
The phrase two heads are better than one helps to describe the purpose of teams. A
team with shared goals provides individuals with a common purpose and a common
identity. Henri Fayol proposed that there were five main functions of management:

Planning involves setting goals for future performance. For instance, achieving
a 5% reduction in waste over the next two years. This will involve deciding what
equipment, training and staff involvement will be needed to achieve this goal.

Organising involves assigning tasks to different departments or individuals to

achieve the goal.

Commanding involves giving instructions to subordinates to carry out tasks.

Such leadership is vital and CMI is committed to developing managers skills in
this area.

Co-ordinating involves bringing all departments together to achieve the goals.

Achieving waste reduction will involve the operations team improving their
practices whilst the HR team will decide what training may be needed. The
finance team will work out budgets available to finance any changes.

The final key function is controlling. Managers need to monitor progress against
the goals, in this case reducing waste, and take appropriate corrective action as
and when it is required.

Also, management style is a consideration in team management. These can vary

from autocratic to democratic. Highly skilled and trained managers can make more
informed decisions. High performing teams can enable quality products and services
resulting in satisfied and loyal customers.
Most people belong to a number of teams in their daily lives; some are formal and
others informal. In a formal team the behaviour of the individuals will be influenced
by a number of factors as the group objectives, type of group work, group norms and
culture, level of morale and motivation in the team not to mention the influence the
work environment and team leadership has on the team.
In the current economic climate it is important to ensure that young people are
equipped with work-related skills. UK businesses require good quality leaders and CMI
is involved in meeting this challenge by providing a range of qualifications that help
people to develop their management and leadership skills, making them valuable
business assets. The training and qualifications will enable them to be effective in the
workplace and also provide them with opportunities to become successful managers
and leaders of the future.
Pearson BTEC Level 5 HND Diploma in BusinessUnit 3: Organisations and Behaviour - LSST Autumn Term 2015

Scenario
Scenario
Scenario
As
a professional
the CMI is facing
a great deal of competition fromother
School
of body,
Science
& Technology

Aprofessional
recent meetings,
drivebodies
for new
recruits
has
proven
successful
resulting
thebusiness
recruitment
During
you
have to
shown
a flair
IT and new
technological
developments.
seeking
attract
newfor
members
and
build in
their
andof 20
new
As a Management
Trainee,
younature
have been
askedand
to their
As aConsultants.
result, you have
been asked toConsultant
write an essay
on the
of groups
influence.
generate
a
PowerPoint
presentation
with
speaker
notes
on
the
changes
in
leadership
behaviour and the impact of current technologies on the teamwork.
(Times100, CMI case study).
styles
over
the lastjoined
50 years.
You
have
the CMI as a Management Consultant Trainee and, as a
Task
3:recently
Task
2: an Essay
probationary
task, you1000
have been
asked to review the structure and culture of CMI as
Write
Words
a professional
body.
Prepare
a presentation
with speaker notes.
L.O.4Understand mechanisms for developing effective teamwork in organisations
L.O.2Understand
different approaches to management and leadership
Task 1:
ProvideReport,
an essayways
on
nature
of groups
and theirtheories
behaviour
and how these are being
L.O.3Understand
of Words
using
a motivational
in organisations
Write
1000
impacted upon by
current technologies
L.O.4Understand
mechanisms
for developing effective teamwork in organisations
LO.1 Understand the relationship between organisational structure and culture.
LO.2
different including
approaches
to management
leadership
4.1 Understand
In
introduction
to your Essay,
explainnotes(approx.
natureand
of groups
group for new
Prepare
a the
presentation
speakers
10and
slides)
behaviour
organisations.
Discuss
formal and
informal
types of groups
consultants
joininginCMI.
Use speakers
notesthe
to develop
your
answers.
and
the
manner
in
which
they
function
in
an
organisation.
The
aim
is
to
explain
the
changes
in
leadership
styles
over
the
last
50exists
yearsin as
1.1, 1.2 Compare and contrast the organisational structure and culture
that
advancements
in motivational
theoriesInstitute
have been
made
the Chartered
Management
(CMI)
with that of another consultancy.
In
the
main
body
of
your
Essay,
evaluate
modern
day
their
Discuss the effects of the structures and cultures on
thetechnologies
performanceand
of these
impact
on
group/team
functioning
within organisations.
Discuss
developments
organisations.
Submit
your
identified
organisational
structures
at Classical,
the back of
2.3,
3.1Evaluate
how approaches
to management
in organisations
such
as
such as mobile
technology
and
video
conferencing
your
report
in
the
form
of
appendices
Human Relations and others) have changed over the last 50 years. Assess
and discuss this in light of the changing trends in leadership styles (e.g.
1.3, 2.1, 2.2Leadership
styles can influence
the behaviour
of individuals
in in
the
consultative, participative
and democratic)
over the
same period
Merits and
Distinctions
workplace. Compare
styles
(2.1). Discuss
leadership style and
time.Discuss
how this leadership
has impacted
motivation
in organisations.
D3 other factors (work environment and empowerment) and how they can
influence
(1.3). Explain
otherfactors,
including
In your
report, individual
provide anbehaviour
in-depth discussion
about
one technological
Organisational
Theory
(e.g.
Taylor
and
Henri
Fayol)
that
influence
the in
development
that
you
feel
has
had
the
most
significant
effect
on
teamwork
3.3, 3.3, 4.2 Compare two motivational theories (Maslow, Hertzberg, McClelland)
and
workplace
practice
(2.2).by managers
the modern
business
environment
(e.g. computing,
communications,
discuss
their
application
in the workplace.
As a CMI consultant,
information
storage,
and transport)
and provide
an explanation
for yourInchoice.
how would
you evaluate
the usefulness
of these
theories today?
line with
Merits and
the Distinctions
concept of motivation, managers need to consider other factors (e.g.
M1 empowerment) that promote of inhibit teamwork. Discuss these factors and
Explain
the examples.
relationship between leadership styles and factors that motivate
provide
employees in the context of CMI. You should use one theory (such as
and others) to support your argument. This relates to
MeritsMaslow,Hertzberg
and Distinctions
question
2.1.
M3
Provide the work for task 2 in a PowerPoint slide presentation. Evidence that
M2
research
has been conducted in a professional and structured manner needs to
Demonstrate
how organisational
be provided throughout
this task. culture impacts upon leadership style. This
relates to task 1.2
D2
In your speaker notes, research and provide two alternative motivational
D1
theories to those provided in question 3.3 and explain how these will improve the
Evaluate three factors used in motivating employees and the qualities a
workplace.
modern manager needs to have in order to enhance the workplace
performance.

Pearson BTEC Level 5 HND Diploma in BusinessUnit 3: Organisations and Behaviour - LSST Autumn Term 2015

School of Science & Technology

Unit 3
Organisations and Behaviour

Learning Media (2013) Organisation Behaviour, BPP, London

George, J and Jones, G. (2002) Organisational Behaviour, New Jersey: Prentice Hall. ISBN
0-13-042366-1
Mullins, L. (2007) Management and Organisational Behaviour, England: Prentice Hall an
imprint of Pearson Education. ISBN 978-0-273-70888-9
http://businesscasestudies.co.uk/teacher-resources/peole.html#axzz3Ob2aEWGt

Pearson BTEC Level 5 HND Diploma in BusinessUnit 3: Organisations and Behaviour - LSST Autumn Term 2015

School of Science & Technology

Organisation and Behaviour

Merits and Distinctions

M1

Identify and apply

strategies to find
appropriate
solutions

Effective judgements
have been made

Explain the relationship between

leadership styles and factors
that motivate employees in the
context of CMI. You should use
one theory (such as
Maslow,Hertzberg and others) to
support your argument. This
relates to question 2.1.
Demonstrate how organisational
culture impacts upon leadership
style. This relates to task one.

M2

Select/design and
apply appropriate
methods/techniqu
es

A range of sources of
information has been
used

M3

Present and
communicate
appropriate
findings

The appropriate
structure and
approach has been
used

Provide the work for task 2 in a

PowerPoint slide presentation.
Evidence that research has been
conducted in a professional and
structured manner needs to be
provided throughout this task.

D1

Use critical
reflection to
evaluate own
work and justify
valid
conclusions

Conclusions have
been arrived at
through synthesis of
ideas and have been
justified

Evaluate three factors used in

motivating employees and the
qualities a modern manager
needs to have in order to
enhance the workplace
performance

D2

Take
responsibility
for managing
and organising
activities

In your speaker notes, research

and provide two alternative
motivational theories to those
provided in question 3.3 and
explain how these will improve
the workplace.

D3

Demonstrate
convergent/late
ral/ creative
thinking

Substantial activities,
projects or
investigations have
been planned,
managed and
organised
Convergent and
lateral thinking have
been applied

In your report, provide an indepth discussion about one

technological development that
you feel has had the most
significant effect on teamwork
in the modern business
environment (e.g. computing,
communications, information
storage, and transport) and
provide an explanation for your
choice.

Pearson BTEC Level 5 HND Diploma in BusinessUnit 3: Organisations and Behaviour - LSST Autumn Term 2015

School of Science & Technology

UNIT 3:
Organisation and Behaviour
Learning outcomes
On successfulcompletion of this unitall learners will
1.1 Compare and contrast different organisational
LO1Understand the
structures and culture.
relationship between
1.2 Explain how the relationship between an
organisational structure&
organisations structure and culture can
culture.
impact on the performance of the business.
1.3Discuss the factors which influence individual
behaviour at work.
LO2Understand different
approaches to
management & leadership

2.1 Compare the effectiveness of different

leadership styles in different organisations.
2.2 Explain how organisational theory underpins
the practice of management.
2.3Evaluate the different approaches to
management used by different organisations.

LO3Understand ways of using

motivational theories in
organisations.

3.1 Discuss the impact that different leadership

styles may have on motivation in
organisations in periods of change.
3.2 Compare the application of different
motivational theories and their applications
within the workplace.

LO4Understand
mechanisms for
developing effective
teamwork in
organisations.

3.3 Evaluate the usefulness of a motivation

4.1 Explain the nature of groups and group
behaviour within organisations.
4.2 Discuss factors that may promote or inhibit
the development of effective teamwork in
organisations.
4.3 Evaluate the impact of technology on team
functioning within a given organisation.

Pearson BTEC Level 5 HND Diploma in BusinessUnit 3: Organisations and Behaviour - LSST Autumn Term 2015

School of Science & Technology

Reading List
Course Book:
BPP Learning Media, Business Essentials : Organisation and Behaviour, 2010, BPP
Learning Media Ltd
Other references*
Buchanan D. and Huczynski A, Organisational Behaviour: An Introductory Text, Hemel
Hempstead: Prentice Hall
Draft R. (2001), Organisation Theory and Design. 7th Edition London: Pearson.
Drucker P, (1989) The Practice of Management, Oxford: Butterworth-Heinemann
Handy C., Understanding Organisations, 4 edition, Harmondsworth: Penguin
Mintzberg H., The Structuring of Organisations, New Jersey: Prentice Hall
Webber M (1947), The Theory of Social & Economic Organisation. Free Press. Translation
& edited by Henderson, A and Parsons, T.

Pearson BTEC Level 5 HND Diploma in BusinessUnit 3: Organisations and Behaviour - LSST Autumn Term 2015