COMMUNICATION SKILLS

Module 1
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COMMUNICATION - MEANING
Communication is the exchange of messages
Communication is a dynamic process
through this process we convey a thought or feeling to
someone else.
how it is received depends on a set of events, stimuli, that
person is exposed to.
how you say what you say plays an important role in
communication.
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MGT 486

DISPOSITION FOR COMMUNICATION

As a baby you can communicate
by

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MGT 486

Laughing
Crying
Smiling
Waving Limbs
Faking a Cry

COMMUNICATION SKILL
DEVELOPMENT
Communication skills develop with age (Chronological and emotional)
Good communication is an acquired skill.

Heredity may have a role.

Nurture plays the most profound role

Culture
Values
Personality
Life Circumstance
Education (Formal and Informal)

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MGT 486

COMMUNICATION IS A SERIES OF EXPERIENCES

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MGT 486

TOTAL COMMUNICATION PROCESS

Writing
9%

Speaking
30%

Reading
16%

Listening
45%
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MGT 486

THE COMMUNICATION PROCESS

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MGT 486

COMMUNICATION PATTERN
One-way Communication
Two-way Communication

Both patterns can exist in following sender and receiver configuration

Individual-Individual
Individual-Group
Group-Individual
Group-Group

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MGT 486

OTHER MODELS

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MGT 486

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LEVELS OF COMMUNICATION
NON-VERBAL
Examples are
Gestures
Postures
Movements

VERBAL
Intra verbal: intonation of word and sound
Extra verbal verbal: implication of words and phrases, semantics

SYMBOLIC
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MGT 486

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NON-VERBAL COMMUNICATION
Non-Verbal communication is culture dependent
80 to 90 % of the impact of message in face to face communication is the result of nonverbal communication
It is far more revealing than the actual content of a message
It provides a window into the intended meaning of message
It includes but not limited to the list below

Gestures
Postures
Movements
Facial Expression
Micro-expressions
Eye contact
Body Language
Voice Qualities

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MGT 486

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FACIAL EXPRESSIONS
There are thousands of facial expressions the human being are capable of
Most facial expression have cultural meaning
Head wobbling
Biting of the upper lip

Some facial expression are universal

Smiling
Frown

Facial expression are less accurate measure of character

Nodding has no relation to agreeableness
Smiling has no relation to warmth
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MGT 486

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LIFE HACK
Simile during an interview people associate smiling to friendliness and
warmth
Nod while you talk to make people agree with you
To win a negotiation on a deadlock give a little silent treatment

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MGT 486