Resort Feasibility

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WRITTEN SPECIFICATION
1.0
INTRODUCTION
Tourism Industry in the Philippines is one of the major contributors in the
economy and the nations progress. It gives lot of opportunities in different

business sectors and creating job employment for both local people and foreign
individuals.
One of the prime tourist destinations in the Philippines is Bohol. Bohol is
known for its own natural resources, adventures and activities. Bohol offers a
wide array of enjoyment. From its rich history to its wonderful scenic views, from
its amazing adventures to its enchanting beaches, from its tranquil beauty to its
hospitable people, Bohol is highly no doubt a place worth exploring.
Panglao, a predominantly tourism destination in the province of Bohol, It
has a total land area of 5,537 hectares composing of eleven (11) Barangays and
three (3) islets namely Puntod, Gak-ang and Balicasag. It is said that the Spanish
explorers who came to this island in 1803 named it Panglao after the word
Panggaw a fishing tool.
Panglao Island is located southwest of Bohol and east of Cebu. Panglao
Island is divided into 2 municipalities: Dauis and Panglao. This island has gained
a reputation as one of the most favorite tourist destinations in the Philippines.

Renowned and celebrated for its stunning long sandy white beaches, crystal
clear water, coral reefs, dive spots and a manifold of islets. The mode of
transportation from the mainland is through jeepneys, motorcycles, tricycles,
taxis and any private/public vehicles.
Dreamers Dream Resort will provide its services to the business travelers,
tourist in group, vacationers & individuals. Dreamers Dream Resort features
SPA, lounge area, restaurants, pool and bar. The site is very accessible which is
along the road of Barangay Danao and 500 meters going to Alona Beach. This is
the kind of resort that the guest prefers to stay, relax and unwind. A high quality
hotel provides best services and guest satisfaction.
1.1 MISSION-VISION
Dreamers Dream Resort mission is to be known as one of the most
selected resorts that provides and gives exemplary services and able to meet
customer needs, satisfaction, wants and desires of the guests. A resort that is
globally competitive. Has a good relationship between the staff and management
as one of the key to success.
1.2 OBJECTIVES
1. Maintain customers satisfactions and meet their satisfactory level.
2. To deliver services with sincerity and integrity.
3. To establish and make a name in the tourism industry as one of the
competitive resort in the said area.
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1.3 ASSUMPTIONS
Dreamers Dream Resort assumes that the establishment will be
successful after short time of run in the tourism industry due to the demand. In
demand analysis, it shows that after 7 years the capital investment will turn
back to the investors.
1.4 PERMITS AND LICENSES
Purok Clearance
Barangay Clearance
Business Registration of Department of Trade and Industry
Securities and Exchange Commission for Partnership
Health Department (Health and Sanitary Permit)
Fire Department (Fire/Safety Clearance)
Engineering Department (Building Inspection and Clearance)
Environmental Compliance Certificate
Traffic Bureau for Parking Clearance
Office of Municipal Treasurer ( for the payment of licenses and fees)
DOT Accreditation
Registration of Business at Bureau of Internal Revenue
Application for Social Security System (SSS) and Phil Health Membership
1.5 SITE ANALYSIS

LOCAL AREA EVALUATION
Panglao is a fourth class municipality in the province of Bohol, Philippines. As
of 2015, it has a population of 38,603 people in 6,481 households. Panglao is
famous for its white sand beaches and world famous diving sites, making this
pristine paradise one of the favorite destinations of foreign and Filipino tourists
alike. A few of Panglaos white sand beaches are Alona Beach, Doljo Beach, and
Bolod Beach. At the beautiful Alona Beach, tours can be organized to the world
famous diving sites around Panglao Island. Some of these are Napaling, Doljo
Point, Garden Eels, Arco Point, Balicasag Island and Kalipayan. With its pristine
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island beauty, Panglao allures tourists with a tranquil ambiance unique only to
the tropical islands of the Philippines. As more tourists discover this pristine
paradise, tales of Panglaos grandeur spread, bringing an increasing influx of
tourists year after year.
Panglao Island is located off the southwestern tip of Bohol, and is connected
to the mainland by two bridges. Being only 18 kilometers away from Tagbilaran
City, the capital city of Bohol, the town of Panglao can be reached in 30 minutes.
From there, it takes only a few more minutes to reach the beach of your choice.
The island is divided into two municipalities: Dauis and Panglao. The municipality
of Panglao is located at the southwest part of the island while Dauis is at the
northeast. There are three islets in the municipality, namely Gak-ang, Pontod
(aka Virgin Island) and Balicasag, all belongs to the jurisdiction of Poblacion. The
islands terrain ranges from plain, rolling to hilly and is highly made up of
Maribojoc limestone, the youngest of the limestone units found in the western
area of Bohol. For its water source, the underground spring inside the Canhilbas
dug well is used, since Panglao Island has no rivers or lakes.
GENERAL AREA EVALUATION
Bohol is a first income class island province of the Philippines located in
the Central Visayas Region, consisting of the island itself and 75 minor
surrounding islands. Its capital is Tagbilaran City. With a land area of 4,117.26
square kilometers (1,589.68 sq mi) and a coastline 261 kilometers (162 mi) long,
Bohol is an oval shape island and tenth largest island of the Philippines. To the
west of Bohol is Cebu, to the northeast is the island of Leyte and to the south,
across the Bohol Sea is Mindanao.
Bohols terrain is rolling and hilly. The islands interior is generally flat but
dotted with numerous haycock- shaped hills popularly known as the "Chocolate
Hills." The southern part is basically mountainous, with deep gullies and gorges
that slope abruptly to the sea. The northern section has alluvial valleys and low-
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lying hills. The coastline, except in the north is characterized by woodlands,
grass and dense swamplands. 75 small islands can be found off the mainland,
with Panglao considered as the largest. The climate varies in different areas warm and dry along the coast; cold and humid in the interior. Rainfall, however, is
evenly distributed.
The province is a tropical haven of natural beauty and its coastline is
skimmed by gentle coves and white sand beaches. It is becoming a popular
tourist destination since it is endowed with natural and historical attractions. With
its rolling hills and plateaus, crystal springs and beaches. Bohol is a picturesque
island replete with ancestral homes and centuries-old churches. The devotion of
the people to religion gave rise to numerous old stone churches which are the
most antiquated in the country. And most of these churches have their adjacent
museums containing various interesting relics, religious art and artifacts. The
province is a popular tourist destination with its beaches and resorts.
The Chocolate Hills, numerous mounds of limestone formations, is the most
popular attraction. The formations can be seen by land (climbing the highest
point) or by air via ultra light airplane tours. Panglao Island, located just
southwest of Tagbilaran City, is famous for its diving locations and routinely listed
as one of the top ten diving locations in the world. Numerous tourist resorts dot
the southern beaches and cater to divers from around the world. The Philippine
Tarsier, the second-smallest primate in the world, is indigenous to the island.
DEMOGRAPHICS
TRANSPORTATION
It shows that the transportation going to Panglao is easy with the total
percentage of 70% who says yes and others that answered No has the
percentage of 30%.
ACCESSIBILTY
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It shows that place is accessible for the tourist that almost answered Yes with
the percentage of 96%, followed by the others that answered No with the
percentage of 4%.
TYPE OF LODGING ESTABLISHMENT WHERE TOURIST USUALLY STAYS
It shows that the lodging establishments where tourists usually stay are resort got
40%, hotel with 24%, Pension houses with 18% and Lodge with the same
percentage of 18%.
2.0 EXECUTIVE SUMMARY
2.1 HIGHLIGHTS
As the days become near to introduce in the Island Jewel of Panglao the
tourism crown in the Province of Bohol the new and one of the most prestigious
resort that will be located in Barangay Danao. Dreamers Dream Resort is a
modern type of tourism related establishment that has the modern type of
facilities that will surely you will embrace as you stay and high standard of
services and well trained staff twill meet the customer satisfaction as the bring
the slogan SERVICE WITH SINCERITY.
2.2 CONCLUSION TO FEASIBILITY
We conclude that our operational study, Dreamers Dream Resort is
feasible because as it is shown in the demand and supply analysis and every
year the tourist arrival is increasing and there is lack of accommodation or any
tourism related establishment that can accommodate tourist. The investor can
have the ROI after 7 years of operations.
3.0 PROJECT BACKGROUND
3.1 PROJECT PROPONENTS
The owners are both came from business industry specializing their
techniques in management and known to be a business warrior in the name of
tourism management and business world of tourism in the Philippines.
3.2 PROPOSED NAME OF THE BUSINESS
Dreamers Dream Resort is a modern type of resort, we features a modern
type of facilities. Although there are lot of modern resorts and big company in the
said location, the only difference of our resort from other establishments are its
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unique attraction, facilities, aromatic foods and a high quality of services that we
can render to our valued clients. We come up with that name Dreamers Dream
Resort because as we imagine and treasure the moment in our College years
together that we will build a resort that can define our dreams soon. We deem
that we have all the capabilities to put up this resort because of our experiences
and knowledge is good enough to promote our resort into the global competition
and mark the name in the industry.
3.3 TYPE OF BUSINESS ORAGANIZATION
Dreamers Dream Resort is a partnership of Christian Angelo Estoquia,
Gerarda Clarabal, Angel Lintua, Lara Bianca Belano and Jonas Vargas the
business warrior in the Philippine Tourism Industry.
3.4 LOCATION
Dreamers Dream Resort is located at Barangay Danao, Panglao Bohol
and it is very accessible to guest because it is beside the road and 500 meters
walk to Alona Beach.
4.0 OPERATIONAL ANALYSIS/ SOCIO ECONOMIC FEASIBILITY
4.1 MANAGEMENT AND PERSONNEL
DREAMERS DREAM RESORT
ORGANANIZATIONAL CHART
GENERA
L
MANAGE
R
ASST.
GENERAL SECRETAR
Y
MANAGER
FOOD
SALES
SAFETY ENGIENEERI
HUMAN
HOUSEKEE
AND
FRONT
AND ACCOUN
AND
NG AND
P-ING
BEVERA RESOURC MARKETI T-ING SECURIT MAINTENANC
OFFICE
GE E DEPART- NG DEPART- DEPARTDEPART- DEPARTE
DEPARTMENT DEPART- MENT
MENT
MENT
MENT DEPARTMENT
MENT
MENT
GENERAL MANAGER- is responsible for the day-to-day management of a hotel
and its staff. They have commercial accountability for budgeting and financial
management, planning, organizing and directing all hotel services, including
front-of-house (reception, concierge and reservations), food and beverage
operations, and housekeeping.
To analyze hotel financials, provide accurate and timely reports, generate new
and repeat business in alignments with sales goals maximize profits by practicing
stringent cost controls to include labor costs through proper training and
scheduling, guide the hotel in a positive direction understanding the diverse
workforce and proactive recruitment of qualified candidates. Manage brand
training; understand Human Resources, and regulatory agency requirements.
ASSISTANT GENERAL MANAGER- he/she will support the General Manager
with all aspects of the hotel operations, to analyze hotel financials, provide
accurate and timely reports, generate new and repeat business in alignments
with sales goals, maximize profits by practicing stringent cost controls to include
labor costs through proper training and scheduling, guide the hotel in a positive
direction understanding the diverse workforce and proactive recruitment of
qualified candidates
SECRETARY- provides significant administrative support to management. This
position involves a lot of responsibilities and, during their work; they are
responsible for performing clerical and administrative duties inside an
organization. Among their duties they schedule meetings, manage projects,
conduct researches, organize electronic files, etc.
4.2
FRONT OFFICE ORGANIZATIONAL CHART
FRONT OFFICE
MANAGER
> FRONT DESK

CLERK
> CASHIER
> CONCIERGE
RESERVATIONIST
NIGHT AUDITOR
BELL
CAPTAIN
BELL MAN
DUTIES AND RESPONSIBILITIES

FRONT OFFICE MANAGER- directly supervises all front office personnel and
ensures proper completion of all front office duties. Directs and coordinates the
activities of the front desk, reservations, guest services, and telephone areas.
Prepare monthly reports and budget for front office department.
FRONT DESK CLERK- is to check guests in and out. They verify guests
registration information and take any further information required, such as
identification and period of stay and take cash or process credit cards. Once they
have gone through all these procedures, they hand the room key to the guests
and guide them to their rooms. When a guest is about to check out, a front desk
clerk will ensure that all dues are clear and the key is handed over.
NIGHT AUDITOR- is responsible for posting and balancing charges and
settlements for room, restaurant and bar daily work; maintaining files; and
resetting the systems for the next day's operations. This position requires basic
knowledge of accounting operations, mathematical skills, and computing skills.
CASHIER- is responsible for receiving payment by cash, check, credit cards,
vouchers, or automatic debits, issue receipts, refunds, credits, or change due to
customers. Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change. They maintain clean and
orderly checkout areas and establish or calculators and cash registers.
CONCIERGE- is responsible for being the point of contact for hotel guests who
seek guidance and assistance during their stay. Their duties are related to
arranging special events, making reservations, and helping tourists by giving
information about different aspects of the hotel rules and points of interest close
to this building.
RESERVATIONIST- is responsible of taking reservations either online or done in
the resort or hotel and confirming the reservations made by guests or performing
the types or room reservations (Regular, Confirm and Guarantee Reservations)
BELL CAPTAIN- is responsible for: supervision and training of bell service and
ensuring that all procedures are performed according to standards; performance
of the daily responsibilities of these positions; and assisting where necessary to
ensure optimum service to our guests and visitors.
BELLMAN- assisting guests, providing escort and luggage assistance during
arrival, departure and room transfer. Monitoring cleanliness and orderliness of
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the lobby and reporting to HSKP. Services, doing errands of the Front Office,
observing and reporting unusual circumstances such as unauthorized and
suspicious persons and responding to all service calls of hotel guests including
delivery of messages, package and mails.
FOOD AND BEVERAGE DEPARTMENT
FOOD AND BEVERAGE

MANAGER
EXECUTIVE
CHEF
BAR CAPTAIN
PASTRY CHEF
BAR
ATTENDANT
CASHIER
HEAD WAITER
WAITER/
WAITRESSES
PANTRY CHEF
CHIEF COOK
COOK ASSISTANTS
KITCHEN STEWARD

FOOD AND BEVERAGE MANAGER- He manages the departments Galley,
Restaurant, Bars, Provision and Controlling effectively, enforce company
standards, maintain food cost, improve and maintain sales and provability
implement and maintain standards and eliminate complaints. The Food and
Beverage Manager is in charge of all aspects of the food and beverage
operations onboard, including revenues, food costs, budgets, inventories,
sanitation onboard and discipline in his department and he co-ordinates the
different departments.
EXECUTIVE CHEF- will train and manage kitchen personnel and
supervise/coordinate all related culinary activities; estimate food consumption
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and requisition or purchase food; select and develop recipes; standardize
production recipes to ensure consistent quality; establish presentation technique
and quality standards; plan and price menus; ensure proper equipment
operation/maintenance; and ensure proper safety and sanitation in kitchen. The
executive chef may cook selected items or for select occasions. The executive
chef may oversee special catering events and may also offer culinary instruction
and/or demonstrate culinary techniques. The executive chef directly supervises
kitchen personnel with responsibility for hiring, discipline, performance reviews
and initiating pay increases.
PASTRY CHEF- prepares pastries and desserts.
PANTRY CHEF- is responsible for cold foods, including salads and dressings,
pats, cold hors d'oeuvres, and buffet items.
CHIEF COOK- Direct and may participate in the preparation, seasoning, and
cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. May
plan and price menu items, order supplies, and keep records and accounts.
COOK ASSISTANTS- is responsible for preparing/ cooking food as directed by a
senior cook, plating dishes in an attractive way, and ensuring the quality of
different dishes. Assistants Cooks are responsible for knowing how to use a
variety of techniques to prepare whatever dish he or she is assigned to and
assigned to a single station where he or she will be responsible for preparing a
single type of food.
BAR CAPTAIN- Supervises the bartender in the responsibilities for set-up, mixing
of drinks, service and cleanup for catering bar functions. In so doing, is expected
to direct all effort toward guest satisfaction, the achievement/maintenance of
division standards, and profit maximization.
BAR ATTENDANT- generally serves drinks or beverages at a bar, restaurant or
any other dining or drinking place. The bar attendant may serve alcoholic or nonalcoholic drinks based on customers preference. He may also serve food. The
bartender is generally an expert in mixing drinks and making cocktails.
orderly checkout areas and establish or calculators and cash registers.
HEAD WAITER- is responsible for effective delivery of hospitality service to
guests. Ensures that guest service needs in the restaurant are identified and
assists with implementation of programs designed to ensure proper guest
service. Provides education and direction for restaurant employees in the proper
techniques involved with wine service, table service, and supports all initiatives
throughout the location.
WAITER/WAITRESSES- are responsible for serving customers in restaurants,
cruise, hotels and lounges. Their duties are taking and serving customers order.
They give constant attention to the customers need like refilling of coffee, sauces
and other needs. Waiters are also responsible for handling the check to the
customers and wait for their payments.
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HOUSEKEEPING DEPARTMENT
HOUSEKEEPING
MANAGER
ROOM
SUPERVISOR
ROOM
ATTENDANTS
PUBLIC AREA
SUPERVISOR
GROUND/ GARDENER
MAINTENANCE
LINEN AND
LAUNDRY
SUPERVISOR
LINEN AND
LAUNDRY
ATTENDANTS
HOUSEMAN/ UTILITY
MAINTENCE

HOUSEKEEPING MANAGER- to manage, direct and oversee the day-to-day
operation of housekeeping department and laundry facility. Supervise
performance of housekeeping staff. Ensure facility is clean and sanitized for all
guests and employees.
ROOM SUPERVISOR- deputizes and supervises the housekeeping department
along with the head housekeeper. Allocate bedrooms to be cleaned by the room
attendant and check cleaned bedrooms to make sure they meet the core
standard of cleaning. Check bedrooms for maintenance - attention to details and
presentation are very important. Every six months I do the following: re-training
on health and safety and do the risk assessment on staff, re-training the room
attendant to the high core standard of hygiene and cleanliness of the bedrooms,
re-introduce any changes on different cleaning materials and chemicals to be
used, ask for staff feedback and give incentives for jobs well-done.
PUBLIC AREA SUPERVISOR- responsible for all public areas, including lobby,
restaurants, lounges, executive offices, pool area, public washrooms, garden
areas, corridors, pathway, banquets, perimeter of hotel, heart of the house
corridors, locker rooms, staircases and others.
LINEN AND LAUNDRY SUPERVISOR- supervise and monitor the performance
of the laundry employees in order to maintain established standards and provide
efficient service to the guests ,Responsible for proper handling of guest and
house laundry and establish standards and procedures to ascertain quality of
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work performed ,Liaise with linen room to ensure that there is adequate clean
linen and uniforms and maintain a neat work area , follow up with engineering
department on preventive maintenance and repair orders ,check daily production
according to priorities and assist in the activities of the maker ,counter checks
that all items processed are spotlessly clean as per hotel standards and guest
satisfaction.,
ROOM ATTENDANTS- their primary job duties include cleaning and maintaining
guest rooms, bathrooms, work areas, furnishings and carpets. Cleaning rooms
includes duties such as changing bed linens and emptying trash as well as
vacuuming carpets and dusting furniture. You'll also replenish guest supplies,
such as hand soap and shampoo.
HOUSEMAN/UTILITY MAINTENANCE- ensures the general maintenance and
repair of IHR properties. They perform basic electrical, plumbing, mechanical and
carpentry; basic mechanical aptitude for operation and repair of hotel equipment
and related tools
GROUND and GARDENER MAINTENANCE- gardeners and groundskeepers
take care of lawns and gardens. They are sometimes called landscape
gardeners or grounds custodians. Those who specialize in caring for lawns and
have technical training are called turf grass management technicians. Gardeners
and groundskeepers work wherever lawns, trees, shrubs, and flowers need
professional care. Many work at cemeteries, parks, golf courses, and other
sports fields.
LINEN AND LAUNDRY ATTENDANTS- responsible for the processing of all
request for laundry service, including guests laundry, employees uniforms and
linen used for banquet function and recording, storage and issuance of linen.
Also takes inventory and control movement of soiled, damaged and fresh linen
and uniforms.
HUMAN RESOURCE DEPARTMENT
HUMAN
RESOURCE
MANAGER
HUMAN RESOURCE
ASSISTANT
HIRING AND TRAINING

SUPERVISOR
HIRING AND TRAINING

STAFF
DUTIES AND RESPONSIBILTIES
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HUMAN RESOURCE MANAGER- responsible for the overall Human Resources
functions, including but not limited to recruiting, administration of benefits,
training and employee relations. Daily responsibilities include, but not limited to,
timely and accurate completion of new hire paperwork, monitoring employee
benefits enrollment, posting of open positions, interviewing and scheduling of
interviews, working with managers on coaching and progressive guidance and
various other duties, they assist managers in coaching and counseling plan
employee events and fairs, meet and counsel employees on their needs or
concerns. Compile review list and distribute to departments, conduct exit
interviews, respond to unemployment claims, maintain news on employee portal,
post positions on job boards, career websites and various recruiting outlets,
maintain contacts with schools and other organization, attend networking
meetings, maintain applicant flow log, complete the on boarding process
including references, offer letters, work with recruiting agencies and temporary
agencies, extend offers to candidates, assistance program, conduct trainings as,
including orientation, and must be effective in handling problems, including
anticipating, preventing, identifying and solving problems as necessary.
HUMAN RESOURCE ASSISTANT- Supports human resources process by
administering tests; scheduling appointments; conducting orientation; maintaining
records and information.
HIRING AND HIRING SUPERVISOR- A training and hiring supervisor handles
the learning and professional development of an organization's workforce. They
can also be known as learning and development officers. Equip staff with the
knowledge, practical skills and motivation to carry out work-related tasks.
Training officers either deliver the training themselves or arrange for a third party
trainer to do it.
HIRING AND TRAINING STAFF- Assess the training supervisor in the workplace.
SALES AND MARKETING DEPARTMENT
SALES AND
MARKETING
STAFF
SALES AND
MARKETING
MANAGER
PROMOTION
AND
ADVERTISING
AGENT

SALES AND MARKETING MANAGER- Sales book new business and marketing
creates strategies for product development, pricing, promotions and distribution.
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He/ She often accomplish business development activities by researching and
developing marketing opportunities and plans; implementing sales plans;
managing staff.
SALES AND MARKETING STAFF-Supports sales and marketing managers by
tracking, investigating, and reporting sales information; resolving problems and
carry out day-to-day administrative tasks, relying heavily on computer knowledge
and the ability to multi-task.
PROMOTION AND ADEVERTISING AGENT-provides tactical support for, and
contributes to the strategy behind, some of the most crucial components of
Dreamers Dream Resort and special event marketing campaigns. Works on
media, production, promotion, research and creativity.
ACCOUNTING DEPARTMENT
ACCOUNTANT
CASHIER
ACCOUNTING
HEAD
STORAGE/RECIE
-VER CLERK
AUDITING
CLERK
INVENTORY
CLERK
PAYROLL
CLERK

ACCOUNTING HEAD- Is responsible for overseeing the General Accounting and
Financial Reporting functions and the financial services area including Credit,
A/R and A/P. He or she is responsible for implementing and maintaining a
system of internal controls that will ensure that company assets are adequately
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safeguarded and that all financial reporting is prepared in compliance with all
financial policies.
ACCOUNTANT- the accountant analyze financial information and prepare
financial reports to determine or maintain record of assets, liabilities, profit and
loss, tax liability, or other financial activities within an organization.
orderly checkout areas and establish or calculators and cash registers of the
entire establishment.
SAFETY AND SECURITY DEPARTMENT
SECURITY
ATTENDANTS/
GUARDS
SAFETY AND
SECURITY HEAD
LIFE/ POOL
GUARDS

SAFETY AND SECRITY HEAD- to direct and co-ordinate the overall activities of
the Security Department. To guarantee the safety of all the guests, employees
and hotel property. Give direction and control all activities relating to the Security
department, ensure the hotel meets its financial and guest satisfaction objectives.
Responsible to create and coordinate trainings or anything related to employee
development programs.
SECURITY ATTENDANTS/ GUARDS-A hotel security officer is not only
responsible for the safety of the hotel guests, he or she is also responsible for the
safe keeping of the hotel, its staff and property. The security officer monitors the
various areas of the hotel through a system of cameras and video monitors. The
security officer also often patrols banquet and meeting rooms and responds to
any type of disturbance, from a fire or unauthorized guest to a medical
emergency. The security officer also responds to guest complaints concerning
disturbances and problems with neighboring hotel guests.
LIFE/ POOL GUARDS-Lifeguards usually perform many of the following
tasks: Monitoring pool maintenance. Giving swimming lessons, reminding users
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about the rules and regulations of the pool,
preventing accidents.
rescuing swimmers and
ENGINEERING AND MAINTENANCE DEPARTMENT

TECHNICIANS
PEST CONTROLLER
(on call)
CHIEF
ENGINEER
callcall
CARPENTER (on
call)
PLUMBER (on
call)
CHIEF ENGINEER- Is in charge of the engineering department and is

responsible for its safe and efficient operation. He/she reports directly to the
Captain. As well as managing the Engineers, Electricians and ETOs (Electronic
Technical Officers), the Chief Engineer has overall responsibility for the
engineering department.
TECHNICIANS- are responsible for developing and testing solutions to solve
technical problems in research and development, manufacturing, sales,
construction, inspection, and maintenance. Assists engineers, inspects products,
conducts tests, and collects data.
PEST CONTROLLER- sprays or release chemical solutions or toxic gases and
set traps to kill pests and vermin, such as mice, termites, and roaches that infest
buildings and surrounding areas.
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CARPENTER- is responsible for maintaining municipal residences and buildings.
This includes building items such as furniture and stairs, making repairs to the
internal and external structure and ensuring buildings are safe.
PLUMBER- Perform the repair and maintenance and building the hotels work, as
assigned by his supervisors in accordance with the department standard. To
trouble shoot, repair, operate and maintain the sanitary and plumbing system of
the hotel.
NURSE
OTHER AREA
DOCTOR
SPA AND FITNESS
SUPERVISOR
ASST. GENERAL
MANAGER
SPA PERSONNEL
FITNESS GYM,
PERSONNEL
PURCHASING
HEAD
>PURCHASING
PERSONNEL
>RECEIVING
PERSONNEL
> DRIVER
PLANTILLA (EMPLOYMENT AND SALARY SUMMARY)

4.3 ADMINISTRATIVE DEAPARTMENT
TABLE 1.7
Position
Job
Specification
General
Manager
>Has a good
leadership skills
and vision for the
company
> At least 5 years
managerial
experience in a
No. of
Employees
1
Salaries per
Month
45,000.00
Annual
Salary
540,000.00
19
hotel/ resort
> Managerial
graduate
Assistant
General
Manager
Secretary
>Has a good
leadership >Has
a good
leadership skills
and vision for the
company
>At least 3 years
of managerial
experience
>Can work to
his/her superior
>Managerial
graduate
>College /
Secretarial
Graduate
>Able to work
with his/her boss
>At least 2 years
of experience
35,000.00
420,000.00
25,000.00
300,000.00
No. of
Employees
1
Salaries per
Month
27,000.00
Annual
Salary
324,000.00
12,000.00
432,000.00
FRONT OFFICE DEPARTMENT

Position
Job
Specification
Front Office
Manager
>HRM graduate
>Has a good
leadership and
skills
>Knowledgeable
>At least 3 years
of experience
>HRM graduate
>At least 2 years
of experience
>Knowledgeable
and skillful
>At least 2 years
experience
>HRM graduate
> Willing to work
in night shift
>knowledgeable
>Has a skills and
knowledge in
money auditing
Front Desk
Clerk
Night Auditor
Cashier
>Accounting
Graduate
(36,000.00)
2
15,000.00
(30,000.00)
360,000.00
10,000.00
120,000.00
20
Concierge
Reservationist
Bell Captain
Bellman
>At least 2 years

of experience
>Knowledgeable
and skillful of
his/her work
>HRM graduate
>Knowledgeable
and skillful
>At least 2 years
of experience
working in F.O
department
>Hospitality
Graduate
>At least 2 years
of experience
>Has a good
leadership skills
>At least 2 years
of experience
>Degree courser
>Can carry
heavy object
>With/ W/o
experience
>Can carry
heavy object
10,000.00
120,000.00
10,000.00
(20,000.00)
240,000.00
12,000.00
144,000.00
8,500.00
(51,000.00)
612,000.00

Position
Job
Specification
Food and
Beverage
Manager
>Has a good
leadership skills
>Has a
experience
working in the
kitchen and
knowledgeable in
the daily
transaction in the
F&B
>Has a
managerial
experience
>Skillful and
knowledgeable
on his work
>Preferably Male
>Has a good
leadership
>With experience
>Has a
experience
Executive
Chef
Pastry Chef
No. of
Employees
1
Salaries per
Month
30,000.00
Annual
Salary
360,000.00
30,000.00
360,000.00
23,000.00
276,000.00
21
Pantry Chef
Chief Cook
Chief Cook
Assistants
Bar Captain
Bar Attendant
Cashier
>Knowledgeable
>Able to perform
his task well
>Attainment to
educational level
in pastry
production
>Has a
experience
>Knowledgeable
>Able to perform
his task well
> Attainment to
educational level
in pantry
production
>With experience
>Has a good
leadership skills
>Perform his task
well
>Can work with
his head
>Has a
experience
>Know the
cooking
techniques
>Good leadership
skills
>knowledgeable
and skillful
>W/ at least 2
years experience
working in a bar
>Can work with
his head
Knowledgeable
>Physically fit
>Has an
extraordinary
skills
>Accounting
Graduate
>At least 2 years
of experience
>Knowledgeable
and skillful of
his/her work
25,000.00
300,000.00
18,000.00
216,000.00
15,000.00
(105,000.00)
1,260,000.00
12,000.00
144,000.00
8,000.00
(56,000.00)
480,000.00
10,000.00
(20,000.00)
240,000.00
22
>Good leadership
skills
>knowledgeable
and skillful
>W/ at least 2
years experience
working as waiter
>Physically fit
>W/ or w/o
experience
>Can do job
his/her job well
Head Waiter
Waiter/Waitre
sses
KITCHEN
STEWARD
>Physically fit
10,000.00
(20,000.00)
240,000.00
15
8,000.00
(120,000.00)
1,440,000.00
>No experience req.
6,000.00
216,000.00
(18,000.00)
Position
Job
Specificatio
n
No. of
Employees
Salaries per
Month
Annual
Salary
Housekeeping
Manager
-Graduate of
HRM course
-Must have a
minimum of 3
yrs. Experience
in the industry
-Has a good
communication
skills
-Male/Female
30,000.00
360,000.00
Rooms
Supervisor
-HRM Graduate
-Has an
experience in
the industry
-Good
Communication
Skills
-Male/Female
>HRM graduate
>Knowledgeable
and skillful
>Has an
experience as a
supervisor
20,000.00
240,000.00
17,000.00
204,000.00
Public Area
Supervisor
23
Linen and
Laundry
Supervisor
>HRM graduate
>Knowledgeable
and skillful
>Has an
experience as a
supervisor
15,000.00
180,000.00
Room Attendants
>HRM graduate
or degree
courser
>Can do his/her
job well
>W/ or W/o
experience
-College Level
-Willing to be
train
-W/ or W/o
experience
-Male/Female
-Master of
ground and
garden
maintenance
- 25-40 of age
-Preferably male
>w/ or W/o
experience
>Male/Female
15
8,500.00
(127,500.00)
1,530,000.00
8,000.00
(24,000.00)
288,000.00
8,000.00
(24,000.00)
288,000.00
8,100.00
(40,500.00)
202,500.00
Houseman/Utility
Maintenance
Ground/Gardene
r Maintenance
Linen and
Laundry
Attendants

Position
Job
Specificatio
n
No. of
Employees
Salaries per
Month
Annual
Salary
Human
Resource
Manager
>At least 3 of
experience
working in HR
Dept.
>Has good
leadership skills
>Can perform
his/her
responsibilities
well
>Graduate
management
course like HRM
or a Psychology
graduate
>Psychology
graduate
>Able to work
30,000.00
360,000.00
17,000.00
408,000.00
HRM Assistants
24
Training and
Hiring Supervisor
Training and
Hiring Staff
with his/her
team
>With at least 2
years of
experience
>Has a good
leadership and
skills
>At least 2
years of
experience
>knowledgeable
on his/her work
>Educational
background is
important
>Can work with
his/her team
>At least 2
years of
experience
>Knowledgeable
15,000.00
180,000.00
10,000.00
(20,000.00)
240,000.00

Position
Job
Specificatio
n
No. of
Employees
Salaries per
Month
Annual
Salary
Sales and
Marketing
Manager
>Has a good
communication
skills
>Knowledgeable
>Has good
leadership skills
>Has a good PR
>HRM
Graduate of
HRM or any
course in line of
his/her job
30,000.00
360,000.00
Sales and
Marketing Staff
>Graduate of
HRM
>Good
Communication
Kills
>Public Relation
>No minimum
experience
>Good
Communication
Skills
>Able to
promote ht hotel
12,000.00
(24,000.00)
288,000.00
12,000.00
144,000.00
Promotion and
Advertising
Agent
25
>At least 1 year
experience
Position
Job
Specificatio
n
No. of
Employees
Salaries per
Month
Annual
Salary
Accounting Head
>CPA
>Knowledgeable
on his/her job
>Preferably
female
>Has good
leadership skills
>At least
>Accounting
Graduate
>At least 2
years of
experience
>Knowledgeable
and skillful of
his/her work
30,000.00
360,000.00
15,000.00
180,000.00
>CPA
>Able to do
his/her work well
>CPA
>Able to do
his/her work well
20,000.00
240,000.00
12,000.00
144,000.00
Auditing Clerk
>CPA
>Able to do
his/her work well
12,000.00
144,000.00
Inventory Clerk
>Accounting
Graduate
>At least 2
years of
experience
>Knowledgeable
and skillful of
12,000.00
Cashier
Accountant
Storage/Receiver
Clerk
144,000.00
26
his/her work
>Accounting
Graduate
>At least 2
years of
experience
>Knowledgeable
and skillful of
his/her work
Payroll Clerk
12,000.00
144000.00

Position
Job
Specification
Safety and
Security Head
>Physically fit
>Engage in
different physical
training
>Has a good
leadership skills
>At least 5 years
experience
>Physically fit
>Engage in
different physical
training
>At least 3 years
experience
Security
Attendants/Guard
s
Life/Pool Guards
No. of
Employees
1
Salaries per
Month
20,000.00
Annual
Salary
240,000.00
8,000.00
(40,000.00)
480,000.00
7,800.00
(39,000.00)
468,000.00
>Senior First Aid

>Certificate II in
Public Safety
(Aquatic
Rescue)
>Basic Beach
Management
>Advanced
Resuscitation
Techniques
>Spinal
Management

Position
Chief
Job
Specification
>has good
No. of
Employees
1
Salaries per
Month
30,000.00
Annual
Salary
360,000.00
27
Engineer
Technicians
leadership
>at least 3 years
experience in the
hotel operation
>knowledgeable
and skillful of
your job
>Can perform
different function
or duties in a
15,000.00
(30,000.00)
720,000.00
-knowledge
about his work
- 25-35 years of
age
-Responsible
and hard working
- Male
>At least 5 years
of experience as
a carpenter
>skillful enough
and
knowledgeable
>>At least 3
years of
experience as a
carpenter
>skillful enough
and
knowledgeable
2 (on callonce a month)
2,500.00
(5,000.00)
60,000.00
5 (on calltwice a
month)
2,500.00
(12,500.00)
150,000.00
2 (on calltwice a month
1,200.00
(2,400.00)
28,800.00
Position
Job
Specification
Spa
Supervisor
>Has a good
leadership skills
>Undergo
different training
>At least 5 years
experience
>At least 3 years
experience
>Skillful enough
and
knowledgeable
>Physically fit
>Has knowledge
on Physical
Education
No. of
Employees
1
Salaries per
Month
20,0000.00
Annual
Salary
240,000.00
8,500.00
(42,500.00)
714,000.00
8,000.00
(40,000.00)
480,000.00
Pest
Controller
Carpenter
Plumber
Spa
Personnel
Gym
Personnel
Doctor
Nurse
1
1
15,000.00
12,000.00
180,000.00
28
OTHER AREA IN THE HOTEL

Position
Job
Specificatio
n
Purchasing
>Knowledgeable
on different
buying
techniques
considering the
discount
>Knowledgeable
especially the
quality of the
product
>Physically fit
>Knowledgeable
on buying
techniques
>has the quality
of a good of
purchaser
>Has a semicashier required
>knowledgeable
and skillful
>Honest with
integrity and
dignity
>with
experience in
inventory
>Has a driver
license
>has a good
and safe driving
skills
>Knowledgeable
about the route.
>Attending
driver seminar
regularly
Head
Purchasing
Personnel
Receiving/Inve
ntory
Personnel
Driver
Total
No. of
Employee on
Salaries per
Month
Annual
Salary
18, 000.00
216,000.00
10,000.00
360,000.00
(30,000.00)
10,000.00
240,000.00
(20,000.00)
154
10,000.00
120,000.00
1,903,400.00
The Dreamers Dream Resort assumed that they will have 148 employees. The
higher the position the higher the rate given for the employees. All employees are
given benefits such as PhilHealth and SSS but the company will shoulder only
half of the payment both SSS and PhilHealth.
29
All applicants must have this following and qualities as required by the
establishment- Dreamers Dream Resort, the NC II or TESDA Certificate, willing
to be train, has a good communication skills and understand at least 1
international dialect except from the international language (English), Physically
and Mentally fit, has a clear views and honest staff as part of the business family,
able to promote the resort, knowledgeable of what job assign by him/her, can
solve problems by himself if applicable and never run the problem, can keep
secrets and provide resort guests exemplary good services as to satisfy their
needs and wants, courteous and act in a prompt manner, he / she must educate
with hotel standard and a fear and love of God.
BENEFITS
The establishment will give many opportunities to all people especially
Panglaonon. The opportunities will help to boost the tourism stability in the town
of Panglao and many job opportunities.
4.4 ADMINISTRATIVE
The Asset Management Administrative Team Leader will oversee and coordinate
department workflow, resolve workflow problems and manage process
improvement initiatives. This position has responsibility for oversight, direction
and coaching of the department administrative staff. This individual will also
provide support to Managers (as assigned) and department staff in achieving
their objectives. Work is generally varied and administrative or project oriented. It
involves developing alternatives and determining solutions for handling recurrent
assignments that range in complexity. He/ She is responsible for all hotel
departments and supervises all "hotel" department heads to ensure company
standards and procedures are being upheld, in an effort to maximize guest
service and satisfaction. Oversees staff morale onboard and allocates staff.
They are directly involved in the maximization of resort revenues and will monitor
and control expenses and requisitions of all hotel departments. The Hotel
Director ensures all group functions and our VIP guests are looked after.
DEPARTMENTS
To ensure that all Departments under his supervision are successful and as
independent profit center as possible, ensuring maximum guest satisfaction
consistent with our hotel standards, through planning, organizing, directing
and controlling all aspects related to the revenues and operating expenses.
Main Duties:
Financial Responsibilities:
1.Is able to effectively interpret financial result in regards to revenues, payroll,
30
costs and expenses.
2. To assist in the preparation of the Annual Operation Budget this will form part
of the Business Plan.
3. To establish and monitor cost and expense control systems and procedures to
achieve budgeted operating results.
4. Is able to take corrective measures and actions to ensure highest possible
profitability.
5. Maximizes revenues through pro-active action rather than re-active.
Operational Responsibilities:
Guest Service
1. Personally and frequently verifies that guests in his operation are receiving the
best possible service available.
2. Schedules him to be on the front during peak operation hours, checking on
standards of services, and cleanliness, is greeting and assist in the check in of
guests and escorts VIP guest to the room.
3. To be demanding and critical to service standards as well as hygiene
standards.
4. To constantly strive to please all guest that he may come into contact with.
5. Is responsible that employees project professionalism and are well trained and
provide friendly and efficient service.
6. Ensure a speedy telephone and message service at all times.
7. Maintains an atmosphere of tranquility at the Front Desk, never giving the
impression that there is a problem.
Product :
1.Verifies constantly that the physical product in all aspects is consistent with the
hotel standards.
2. Periodically inspects rooms to ensure cleanliness and well maintained rooms.
Patrols assigned areas frequently to ensure cleanliness and well maintained
areas.
3. Ensures that policies and procedures in regards to staff appearance, hygiene
and sanitation are enforced.
General:
1. Ensure that corporate, divisional and departmental policies and procedures
are adhered to at all levels.
2. Liaise closely with other Departments and emphasizes on excellent interdepartmental relations considering other departmental procedures and policies.
3. Delegate authority and responsibilities to direct subordinates without relinquish
ultimate responsibility for the operation.
Marketing Responsibilities:
1. To assist in the preparation of the annual, Business Plan for the entire
Department.
2. Fully understands the market needs of house guest and local market, assisting
in the development of product lines and services accordingly.
3. Is constantly aware of new market trends and activities of
competitors, ensures that his operation is always one step ahead of the
competition.
31
4. Entertains regular and potential clients and maintains excellent guest relations.
Personnel and Training Responsibilities:
1. Is an excellent people manager, showing respect for local customs and
culture.
2. To build an effective management team through taking an active interest in the
development of subordinates through training and involvement in decision
making.
3. Gives his subordinates frequent feedback on their performance and status of
development. Conducts annual appraisals conducted in his Department.
4. Exercise self-control, patience and is known for his fairness at all times.
5. Maintains an Open Door policy.
6. Project a positive and motivated attitude among his peers and employees at all
times.
7. Ensures that all personnel and training related policies.
8. Ensures that all areas of responsibility are properly staffed, supervised and
operating smoothly.
9. Is totally committed to training and shows concern about the training his
employees receive, an visit training sessions frequently.
10.Assist the departmental trainer in their development and monitors their
effectiveness in staff training.
11. To ensure that all employees are fully conversant with the hotels facilities and
services. To ensure that all employees schedule are properly established and
maintained.
Administrative Responsibilities :
1. To maintain all hotel records and forms as prescribed by established policies
and procedures.
2. To control the preparation of room occupancy forecast on a daily, weekly and
monthly basis.
3. Is able to meet given or agreed deadlines.
4. To attend all briefings and meetings as requested and necessary.
5. Is able to plan long term but at the same time is able to react to sudden
chances instantly.
6. Plans pro-active rather the re-active.
7. To ensure that guest history record is up-to-date at all times.
8. Conducts briefings and meetings as per established policies.
9. Is comfortable in the use of computer systems.
10. To advise management and sales of the update reservation status for
reference in business solicitation.
11. To ensure that report is ready for Sales Office within ten days of the current
month.
12. To understand and comply with local regulations and legislation.
13.To assume the function of Duty Manager representing management in
accordance with the Duty Manager Roster and Duty Manager job description.
To carry out any other reasonable duties and responsibilities as assigned to.
32
The Food and Beverage department are responsible for providing superb
customer service in the areas of food delivery whether it be in Restaurant,
Banquets or Room Service. All guests and patrons must be served in a timely
and professional fashion. This could range from seating guests to preparing
orders to receiving payment to providing a clean environment.
Food and Beverage department is a diverse team made up of Supervisors, Line
Cooks, Servers, Bartenders, and Hostesses, just to name a few.
Summary of Related Duties and Responsibilities:
Promotes positive customer relations by providing prompt, courteous and

efficient service to all patrons and guests
Presents menu, answers questions and makes suggestions regarding
food and specialties
Prepares food items according to menu specifications
Ensures readiness of all meals for servers with high attention to detail
Serves all guests and patrons according to established standards of
quality
Observes guests to respond to any additional requests and to determine
when meal has been completed
Accepts payment from guests and patrons, or refers them to a cashier
Ladles soup, brews coffee, and performs other services necessary for day
to day operations
Clears and resets tables at conclusion of each course
Cleans and maintains all dishes, glasses/mugs, cutlery and cooking
equipment for the Restaurant, Lounge and Banquet
Adheres to organizations policies and procedures, in addition to MB liquor
laws
Performs other duties as deemed necessary
The housekeeping department is an integral part of various industries, but it is
most often associated with hospitality. The priorities of housekeepers in a hotel
are to maintain the cleanliness and appearance of guest rooms and public areas.
The role of the housekeeping department in other industries may require more
specialized skills, such as sterilization and removal of hazardous waste.
Guest Rooms
Each time a guest checks out of a hotel room, it must be stripped and thoroughly
cleaned to prepare for the arrival of the next guest. All bed and bathroom linens
must be removed and laundered. In-house laundry services will also fall under
the role of the housekeeping department, though many hotels outsource this job.
The guest bathroom must be scoured and sanitized, while towels and amenities
are replenished. Guest rooms must be dusted and vacuumed. The housekeeping
department should also check appliances in the room such as hair dryers,
33
telephones, alarm clocks and refrigerators. Failures should be relayed to the front
desk or the maintenance department. Housekeeping should also alert the front
desk when bed linens, curtains, carpeting or other room furnishings are stained
or otherwise in need of replacement.
LINEN AND LAUNDRY
Laundry- The place in the hotel where washing, pressing, dry cleaning, folding of
linen and uniform of the hotel takes place.
Linen Room- The linen room is the place where the linen of the hotel are stored,
collected & circulated throughout the hotel. Eg. of linen-bed sheets, towels, table
covers etc.
Uniform Room- The place from where uniforms are collected, stored and
distributed to the staff of the hotel.
Sewing room- The place in the department where stitching and repair of linen
and uniforms takes place.
Public Areas
The housekeeping department is also responsible for the appearance of public
areas. Lobbies, restrooms, ballrooms, gyms and other rooms utilized by guests
need to be cleaned on a regular basis, sometimes daily. Rugs and carpeting
must be kept vacuumed, and should be cleaned with a commercial shampooer
as needed. Floors are mopped and waxed, while windows are kept clean and
streak-free. In addition to cleaning, the housekeeping department will also reorganize public areas such as putting furniture back in its proper place,
straightening and plumping decorative pillows, retrieving dishes and glasses left
in hallways and piling magazines and brochures that are displayed for guest use.
Miscellaneous
Cleaning and linen supplies are monitored by the housekeeping department.
When supplies are low, they will either place an order or alert the front desk for
an order to be placed. These include linens and room amenities, such as
shampoo and conditioner. The housekeeping department may also be called
upon to accommodate guest requests for items like irons, hairdryers or extra bath
linens. Special requests in room reservations, such as rollaway beds or cribs, are
also typically handled by this department.
Manpower Planning
It involves the planning for the future and finding out how many employees will be
needed in the future by the business and what types of skills should they
possess.
It depends on the following factors
The number of people leaving the job
34
The projected growth in sales of the business

Technological changes
Productivity level of the workers
Job analysis and Job description

HR Department is also involved in designing the Job analysis and Job
description for the prospective vacancies.
A job analysis is the process used to collect information about the duties,
responsibilities, necessary skills, outcomes, and work environment of a particular
job.
Job descriptions are written statements that describe the:
duties,
responsibilities,
most important contributions and outcomes needed from a position,
required qualifications of candidates, and
reporting relationship and co-workers of a particular job.
Determining wages and salaries

HR Department is also involved in conducting market surveys and determining
the wages and salaries for different position in an organization. These decisions
may be taken in consultation with top management and the Finance department.
Recruitment and Selection
One of the most important jobs HR department is to recruit the best people for
the organization. This is of crucial importance as the success of any organization
depends on the quality of its workforce.
Performance Appraisal
Once the employees are recruited, the HR Department has to review their
performance on a regular basis through proper performance appraisals.
Performance appraisal is the process of obtaining, analyzing and recording
information about the relative worth of an employee. The focus of the
performance appraisal is measuring and improving the actual performance of
the employee and also the future potential of the employee. Its aim is to measure
what an employee does. On the basis of performance appraisal the HR
Department will set up an action plan for each employee. If the employees need
any training then he provided that.
35
Training and Development

HR department is constantly keeping a watch over the employees of the
organization. In order to improve the efficiency level of the employees they have
to undergo regular trainings and development programs. All trainings and
development needs are carried out by this department. Training might include on
the job or off the job training.
Employee welfare and motivation
Happy employees mean a healthy organization. HR Department conducts
various employee welfare activities which might include employees get together,
annual staff parties etc. HR department also reviews organizational policies and
its impact on the motivation of the employees.
Addressing employees grievances
HR
department
is
the
link
between
the
workers
and
the
management. Employees grievances related work environment are usually
entertained and resolved by the HR Department.
Labor management relations

For the smooth operation of any organization, it is crucial to have good labor
management relations. HR department has to ensure that these relations are
cordial. In case of any labor-management conflict the HR Department will play a
vital role in bringing both management parties to the negotiation table and
resolving the issue.
Implementing organizational policies
HR Department has to coordinate with line manager and see that the
organizational policies are being implemented in a proper manner. Disciplinary
action can be initiated against employees who are not following organizational
rules and regulations. All these actions are conceived and implemented by the
HR department.
Dismissal and redundancy
36
HR Department has to take firm actions against employees who are not following
the organizational code of conduct, rules and regulations. This can result in the
dismissal of the employee.
Sometimes, an organization may no more require the services of an employee.
The employee may be made redundant. HR Department has to see that
organizational and government regulations are being followed in this process.
The marketing department has overall responsibility for growing revenue,
increasing market share and contributing to company growth and profitability. In a
small business, the marketing department may just be one person, or it may
include a marketing director or manager plus marketing executives responsible
for functions such as advertising, publications or events.
Strategy
The senior member of the marketing department takes responsibility for setting
marketing strategy in line with overall company strategy and objectives. The
strategy may be to increase share in a specific market sector, for example, to
enter a new sector, or to open a new channel of distribution, such as the Internet,
to reach a wider geographical market. The marketing department reaches
agreement on strategy with the board or senior management team before
planning campaigns in detail.
Market Research
Market research is a key responsibility for the marketing department. Research
helps the company identify market opportunities and gain a better understanding
of customer needs. It also helps them understand competitors strengths and
weaknesses so they can take action to protect business with existing customers
or win business from weaker competitors. The department can carry out its own
research by studying industry reports, market data on websites, or by contacting
customers and prospects to survey their needs and attitudes. Alternatively, they
can brief a market research firm to carry out the research.
Product Development
The marketing department works with Internal or external product development
teams to develop new products or improve existing ones. The department
analyzes sales of existing products and identifies gaps in the product range
where there may be opportunities for the company. Marketing employees provide
development teams with information on customer needs and preferences to help
them identify the features or improvements to incorporate in new products. Later
37
in the product development process, the marketing department sets prices and
prepares plans to launch the product.
Communications
Marketing departments plan campaigns and develop communications material to
promote products and services to customers and prospects. Depending on their
available budgets, they may plan advertising campaigns, develop e-mail
marketing programs, create promotional content for the company website, write
press releases or product publications, such as product leaflets, company
brochures, product data sheets or customer newsletters. They may write and
design the promotional material if they have skills within the department or they
may appoint advertising agencies or design firms to produce the work.
Sales Support
Cooperation between the sales and marketing departments can improve sales
performance and speed up business growth. The marketing department can
provide sales teams with high-quality leads by running advertisements that
include a reply mechanism, such as a coupon or telephone number, or by
encouraging visitors to the company website to register their details in return for
a free newsletter or special report. Marketing also prepares presentations for the
sales team and supplies them with stocks of promotional material to give to
customers and prospects.
Events
In some companies, marketing departments are responsible for organizing
events, such as exhibitions, seminars, sales conferences or customer hospitality
events. They plan the logistics of the event, booking exhibition booths or meeting
facilities, for example, and provide event material, such as displays,
presentations or handouts. They also promote external events to customers and
prospects to ensure successful attendance.
Product, Pricing and Distribution Planning
Because sales and marketing managers spend much of their time talking directly
to customers, they guide the development of products and services. They
recommend modifying or dropping products or services or adding new ones to
the companys mix, based on what customers want. A sales and marketing
department has the responsibility for deciding where the company should sell
and what its prices should be. This includes choosing which, if any,
intermediaries the company will use, such as wholesalers, distributors or
retailers. This requires the division to research where the companys competitors
are selling and where its customers say they want to shop.
Customer Service
38
To maintain its customer base, sales and marketing takes responsibility for
making sure buyers are happy, as well as trying to upsell them. The division is
proactive in contacting customers with surveys and special offers and is reactive
in attempting to solve any problems that might cause the company to lose
customers.
Promotions
The word promotions covers a broad array of sales and marketing efforts,
including advertising, social media, public relations, sales, event sponsorship,
cause marketing, discounts, loyalty programs, rebates, trade show appearances
and buyers clubs. The sales and marketing team decides which publications to
advertise in, which TV, radio or websites are best for promoting the companys
products or services, and what contests, giveaways, discounts or other marketing
methods will help it boost sales.
The Key Roles of the Accounting Department
While opinions vary and specific details of each position can be all over the
board, the essential roles and duties of virtually any accounting department
include the following:
Payables making payments and keeping the bills paid
Receivables processing incoming payments
Payroll make sure everyone gets paid (including the government)
Reporting preparing financial reports, e.g. P&L, Balance sheets
and budgets
Financial Controls to avoid errors, fraud and theft
Accounting Department Responsibilities in Detail
1. Accounts Payable (money out) In order to maintain great
relationships with vendors making sure that everyone gets paid on time is
a vital role. The role of the accounting department includes keeping an
eye on opportunities to save money, for example, determining if there are
discounts or incentives available for paying certain vendors more quickly.
At the very least, AP should be scheduled to assure that the least amount
of money has to go out per payment, i.e., no late payment charges!
2. Accounts Receivable and Revenue Tracking (money in) Another
critical duty of the accounting department is to account for and track
receivables, including outstanding invoices and any required collection
actions. Accounts receivable is responsible for creating and tracking
invoices. The responsibility here includes assuring that customers pay
those invoices on time, so a system of friendly reminders is crucial.
3. Payroll Payroll is a critical function of the accounting department and
includes making sure all employees are paid accurately and timely. In
addition, proper tax is assessed and tax payments are on time with state
and federal government agencies.
39
4. Reporting and Financial Statements The primary reason you collect
data properly in your accounting software is to prepare financial reports
that can be used for budgeting, forecasting and other decision making
processes. In addition, these and other reports are needed for
communication to investors, banks and other professionals that play a role
in the growth of your business.
5. Financial Controls Financial controls include reconciliations, dividing
the responsibilities and following the GAAP standards of accounting
principles, all of which are implemented with view toward compliance,
fraud and theft prevention. The role of the Controller is to ensure
procedures are set up properly to manage that process without errors.
Tasks and Responsibilities
Manage all security and safety operations. Prevent accidents and resolve
them as soon they occur.
Suggest, implement and develop security and safety systems in
coordination with related security agencies.
Issue security and safety bulletins and brochures in order to raise Ministry
employee awareness of safety measurements in cooperation with the
Public Relations Directorate.
Establish departments for Security and Safety in units related to the
Ministry (hospitals, administration buildings, warehouses) throughout the
resort.
Provide technical supervision of Safety and Security departments in
Ministry units throughout the resort.
Coordinate continuously with security authorizations and implement safety
measures during emergencies.
Set an emergency plan for the Ministry building, facilities and hospitals.
Train Ministry employees in emergency preparedness.
Create and distribute permanent and temporary entrance permits for cars
and personnel.
Follow a detailed security system for keys and locks to equipment rooms
and warehouses.
Schedule for 24-hour security staff shift coverage.
Provide continuous surveillance of all Ministry buildings and entrances.
Supervise the movement of all cars and check entrance permits.
Organize car parking and make sure that each car is parked in the right
place.
Arrange for the towing of cars parked in unauthorized locations.
Monitor workers inside the Ministry building.
Guard Ministry buildings and properties from robbery or acts of vandalism
through continued surveillance and the proper application of all security
measures.
40
Prevent fire accidents by implementing safety measurements and

reporting such accidents to Civil Defense in a timely manner.
Receive misplaced items, register them on the Missing Items list, and
return these items to their owners.
Provide and train staff to use updated emergency alarms and fire
extinguishers.
Control fire, provide first aid and call Civil Defense when needed.
Provide continuous training for Ministry employees in coordination with
training centers and the General Directorate of Training.
Ensure the continuous maintenance of fire extinguishers, electrical wiring,
adaptors, lightning surge protection and other building safety equipment.
Control any fights that take place in the Ministry and report them to the
concerned authority if needed.
Provide required information related to the security and safety budget and
report this information to the Budget Department.
Prepare the required related reports and deliver them to the appropriate
authorities.
Carry out any related assigned tasks.
ENGINEERING AND MAINTENACE DEPARTMENT

The Engineering, Maintenance and Facilities departments play an important role
in maintaining a safe and fully functioning facility while ensuring compliance with
various federal, state and local environmental, health, safety, operating and
building codes, standards and regulations.
Scope of maintenance areas:
Such scope is very comprehensive and includes several activities like
inspections adjustments, replacements, repairs, keeping records etc., the broad
areas of hotel engineering maintenance work include civil, mechanical, electrical,
safety & security, energy and waste management, fire protection etc.
ROLE OF MAINTENANCE DEPARTMENT AND ITS RELATION WITH OTHER
DEPARTMENTS OF HOTELS:
Engineering department of a hotel has great importance in as much as it
provides utility services like electricity, steam, hot water, air-conditioning and
refrigeration, maintain engineering and services of various other equipment.
Provisions of proper services and proper maintenance affairs in hotels have great
impact on the attitude of the guest. Therefore, hotel engineering department has
big responsibility in satisfying guest demand and be instrumental in maintaining
the profit level of hotels up to reasonable standard.
Some important works that fall under the department are as under:
Civil engineering,
Care of grounds and swimming pools,
Mechanical-Maintenance:
such
as
Heating,
Ventilation,
Refrigeration, air-conditioning etc.
41
Electrical system and appliances.
Audio-Visual equipments,
Heavy Cleaning,
Communication and networking Systems,
Fire prevention and fighting equipments,
Waste management,
Energy management,
Minor repairs,
Painting and patching works and so on
The department is required to be in constant contact with other
departments of the hotel like Safety & Security, Food & beverage, House
Keeping, Kitchen, conference & Banquet, Power Plant, etc.
BREAKDOWN or CORRECTIVE MAINTENANCE:
Concerned with correcting the trouble or fault that might occur any time
during the functioning of all equipment or machine; Such breakdown repair
activities include dissembling of the equipment or machine, its inspection, repair,
replacement of parts, reassembling, and test to make sure that equipment or
machine again fully functional.
Breakdown maintenance work may be of major or minor type. Minor one
requires less effort, expense & time while it is obvious that reverse will be the
case in the matter of major repairs.
PREVENTIVE MAINTENANCE
It concerns with preventing troubles before it occur, through well
anticipated plans of check-ups, repairs, replacement, top or major over hauls,
cleaning, proper cleaning, proper lubrication etc. of machines and equipments.
Routine checkups and repairs are part of preventive maintenance. It is to
be noted that preventive maintenance is more important than breakdown ones,
as it is more convenient, useful and less costly in the long run. It resembles the
proverb A stitch in time saves nine.
RESPONSIBILITIES OF ENGINEER-IN-CHARGE:
1.
2.
3.
4.
5.
To give proper direction to different section of the department.

To draw up and check work-program.
Adequate supply for maintenance works.
To do preparations for contracts.
To keep necessary contact with the general Manager and needs of various
related departments of the hotels regarding maintenance works.
6. Organize training of maintenance personnel.
ACCOUNTING AND AUDIT:
The Head Property operation and maintenance include all costs of
operation and maintenance which is incurred in hotel engineering.
5.0 MARKETING FEASIBILITY
5.1 MARKET DESCRIPTION
42
The target markets of Dreamers Dream Resort are the following. It has the
potential role in the business. Generally, the guests stay with family and some
travel alone
YOUNG COUPLES: both local and international travelers and backpackers who
want relaxing atmosphere and itineraries.
SINGLES: who prefer to stay in a resort which they can unwind and relax
together with an extra adventure.
RETIREES: who needs a quiet and relaxing lodging establishment with
atmospheric view and relaxing.
YOUNG PROFESSIONALS: who want to travel and get some adventure that
they can relax and unwind.
VACATIONERS- both local and foreign tourist who want to experience a brilliant
stay.
DEMOGRAPHICS
NATIONALITY
The possible clients are foreigners that have 84% followed by Filipinos with 16%.
AGE
The possible age group of client ranges are 36-45 has 36%, followed by 1835(32%), 46-60(24%) and 60 above(8%).
MONTHLY INCOME
It shows that possible highest monthly income of a tourist is Php.10, 000-20, 000
with the percentage of 70%, followed by the Php.21, 000-50,000 with the
percentage of 14%, Php.51, 000-70,000 with the percentage of 10% and the last
Php.71, 000 and more with the percentage of 6%.
PERSON WHO TRY TO STAY IN A HOTEL
The respondents respond that they try to stay in a tourism-related establishment
with the highest percentage of 78%, followed by the other tourist that has the
answer No with 22%.
PURPOSE OF TRAVELLING
The reasons why a tourist travel and its main purpose of travelling are for
vacation with the highest percentage of 56%, followed by leisure with the
percentage of 22%, education purposes with 16%, and lastly business trips with
6%
WHO IS WITH YOU WHEN YOU TRAVEL
It indicate that some of the tourist travels with their family with the percentage of
48%, friends with the percentage of 12%, together with group with the
percentage of 16% and travelling alone have the percentage of 24%.
TIMES THEY TRAVEL
It indicates the times does a tourist travel and mostly of the tourist travel once a
year with the percentage of 62%, and some answered 2-3 times with the
percentage of 16%, others travels more than 3 times with 10%, and lastly they
travel every month with the percentage of 4%.
BUDGET PER VACATION
It shows how much they budget for their vacation most of them answered
Php.10,000-20,000 with the percentage of 70%, some answered of Php.21,000-
43
30,000 with the percentage of 14%, followed by Php.31,000-50,000 with 6%, and
last Php.51,000 and up with 10%.
BUDGET PER MEAL
It shows the budget of the tourists per meal, some spend Php.500-1000 per meal
with the percentage of 26%, some of them has the budget of Php.300-500 per
meal with the percentage of 36%, and Php.1000-1500 with 18%, and last has
Php.1500 and above with 20%.
BUDGET FOR ACCOMODATION PER NIGHT
It shows the budget of a tourist for his/her accommodation per night, tourists
answered Php.6000-10,000 per night with 32%, while others answered Php10003000 per night with the percentage of 4%, and Php.3000-6000 with the
percentage of 8%, and last has Php10,000 and above with 56%.
It shows that the lodging establishments where tourists usually stay are resort got
40%, hotel with 24%, Pension houses with 18% and Lodge with the same
percentage of 18%.
KIND OF ROOMS A TOURIST USUALLY STAY
It shows that the most demand room type is Standard with 58% and also
followed with deluxe with 14%, superior with 14%, and suite with 14%.
5.2 DEMAND
The demand for the last five (5) years is not stable where there is an
inclination and declination of tourist arrival and for the future 5 years starting from
this year has a target arrival for more than 2.5 million.
DEMAND FOR THE LAST 5 YEARS
TABLE 1.1
YEAR
LOCAL
FOREIGN
2010
2011
2012
2013
2014
TRAVELERS
378,461
383,210
486,065
221,960
127,422
TRAVELERS
153,600
156,545
155,549
178,130
97,073
TOTAL
PERCENTAGE
532,061
539,755
641,614
400,090
224,495(JanAug)
15.37
1.45
18.87
-37.64
-43.89
DEMAND FOR PROJECTED TOURIST ARRIVAL IN 5 YEARS
The projected tourist arrival 5 years from now is 2, 504, 590 according to the
Bohol News Today.
5.3 SUPPLY
As what shown above that the demand is higher for both local and foreign
tourist in the projected tourist arrival in the year 2015-2019. When the demand is
higher we need to get an enough supply. According to Mr. Noel Hormachuelos,
Municipal Administrator that Bohol is lack of tourism establishments like hotels
44
and resorts and the potential town or place to put up is Panglao as a tourism
capital in the Province. We Dreamers Dream Resort captured that our resort is
feasible, potential and has a big help to empower and meet the enough supply
for accommodation and some facilities in Bohol.
According to the some links that Panglao, Bohol got the highest
percentage in accommodating tourist were they got almost 70% of tourist every
year because Panglao is the vital source of tourism related establishments as a
major destination for luxurious resort, sandy white beaches, crystal clear water
and diving sites.
Dreamers Dream Resort assumes that they will get 5% of the total
arrivals as a share from the other hotels, resorts or any establishments that
accommodate tourist. If in the year 2015 there will be total expected tourists of
550,000 then our share will be 27,500 we will accommodate in our resort in 1
year. The 27, 500 tourist will be divided to 12 as the total number of month in one
year and the total will be divided into 30 days assume the number of days in a
month.
Formula with sample equation:
(expected tourist arrival* market share/number of months/ assume number of
days)
SOLUTION:
550,000*.05= 27,500/12=2,291/30=76 (number of tourist we will accommodate a
day)
SUPPLY FOR ACCOMMODATION IN ONE DAY
TABLE 1.2
45
WHO ARE THE GUEST
FAMILY
ALONE
GROUP
FRIENDS
Family has 28 or 37%, Alone 14 or 18%, Group 18 or 24% and Friends 16 or

21% are the total number of guests who stay in one day.
BY MONTH
Assuming that there will be 2,291 guests we will accommodate in one month
TABLE 1.3
TYPE OF
FAMILY
GROUP
FRIENDS
ALONE
ROOM
STANDARD
638
213
160
319
SUPERIOR
154
51
39
77
DELUXE
154
51
39
77
SUITE
154
51
39
77
TOTAL
1100
366
277
550
SUPPLY FOR F AND B (Restaurant and Sweet House)
RESTAURANT
Dreamers Dream Resort assume that the total of the tourist arrival that will be
accommodated by the said establishment will get only 60% for the restaurant
because in the said area or nearby area has lot of different cuisines offered. The
60 percent of 27,500 in one year for accommodation is 20,625 (the total of tourist
will be accommodated in one year) 20,625 will also be divided into 12 for the
number of months in one year is 1,719 and divided into 30, we assumes that the
46
total number of days in one month, then the result is 57 and it will be the total no.
of guests will be served a day.
SWEET HOUSE
From the projected or expected of personnel that will be cater by the said
establishment for the restaurant is 20,625 then we also assume that the sweet
house will get 50% of those and it will be 10, 313 are the total catered customers
in one year and divided into 12 for the number of months in one year and 30
stands for 1 month for the supply analysis
47
TABLE 1.4
1600
1400
1200
1000
RESTAURANT
800
Column1
600
400
200
0
BREAKFAST
LUNCH
DINNER
RESTAURANT AND SWEET HOUSE

DURING IN ONE MONTH AND THE TIME OF:
Breakfast- assumes 80 % or 1375will avail from the monthly expectations
-assumes that 65% or 558 will avail
Lunch
-30% or 516availed for restaurant
-45% or 386 availed for sweet house
48
Dinner -70% or 1,203 availed for restaurant
-60% or 515 availed for sweet house
The percentage is assumed that it will be the projected guests will dine and the
numbers are come from the projected client of the guests base from the last
page.
5.4 MARKETING PRACTICES
PRODUCT
Some establishments offer the same product as we have in our resort but
not as competitive due to modernization and public demand in terms facilities
and services.
PRICE
The
pricing
is in
moderate
where
the guests can
afford
the
accommodation but competitive and excess in the standard level of the service
delivered.
PLACE
Before 6 months of the operation began the resort will be advertise
through the use of tarpaulins and posted in the highways, airports, seaports or
even streets and also flyers and leaflets will be disseminated 2 months before the
operation.
PROMOTION
The promotion, discounts and advertising are adhered to the guests.
5.5 MARKETING PROGRAM
Dreamers Dream Resort offers their facilities to the guests for both local
and foreign travelers. Usually their advertising practices can be distributed
through brochures, flyers and even news and radio commercials.
COMPETITORS
Tourism establishments are widespread and one of these are hotels and
resorts. Panglao is the center of tourism industry in Bohol. As it is said, there
are lots of competitors and the major competitors of Dreamers Dream Resort
are Bluewater Resort and Bee Resort that is located in the same barangay.
5.6 4 Ps STRATEGIES
49
PRODUCT
The facilities and amenities itself are already there. The goal of the
company is to establish a good relation between employees in order to attain
good services to client. To treat the guest properly and meet attention that the
level of customer satisfaction. Dreamers Dream Resort has a total of 50 rooms
divided into four types, (20) Standard (15) Superior (10) Deluxe (5) Suite. We
also have restaurant, sweet house and bar.
PRICING
Dreamers Dream Resort pricing method will depend on the demand of the
market due to the customers wants & needs. It will provide a worthy pricing
system that will satisfy the customers.
PRICING POLICIES
The pricing scheme of the said establishment depends on seasonality.
TABLE 1.5
TYPE OF SEASON
ROOM TYPE
PRICE
PEAK
STANDARD
Php4,777/room
PEAK
SUPERIOR
Php5,777/room
PEAK
DELUXE
Php8,777/room
PEAK
SUITE
Php13,777/room
Note: the room is good for 2 persons and 1 child if the guests has a additional 1
person, he/she is required to pay for Php.577.00.
TABLE 1.6
TYPE OF SEASON
ROOM TYPE
PRICE
LEAN
STANDARD
Php4,007/room
LEAN
SUPERIOR
Php5,007/room
LEAN
DELUXE
Php7,007/room
LEAN
SUITE
Php12,007/room
Note: the rooms are good for 2 persons and 1 child if the guests has an
additional 1 person; he/she is required to pay for Php277.00 for lean. Discounts
during lean season:
Senior citizens: 20% discount in room rates.
Children below 5 years old: 20% discount in room rates.
50
Students: 10% if Group (5 pax) and if more than 10 there will 20% plus discount
in room rates.
PLACE
Dreamers Dream Resort is located at Danao, Panglao Bohol. In reaching
the place, a 35-45 minutes ride of jeepney, and a 20 minutes ride for v-hire from
Tagbilaran City port area to reach the place. A 5-10 minutes walk going to Alona,
Beach.
PROMOTION
1. Association/Membership: a guests or client can get a membership of
Dreamers Dream Resort and have some points or discounts that can be use in
some participating establishments.
2. Website: Dreamers Dream Resort will have a full-service website that allows
the visitor to view the establishment to get some information and they may able
to have or book a reservation online. The establishment also gives some
information about the activities and tourists spot in the said town and province.
3. Brochures and flyers: these are printed communications play important role in
the marketing services.
4. Tarpaulins/posters: these are printed materials in a specialized kind of banner
or slogan of the company which is attractive in its color and size. These materials
will be posted at the airports, seaport, in other parts in the cities or pass by of
travelers that can be easily seen.
5. Public Relations: the establishment will be involves in developing positive
relationships with the organization media public like radio station and even
people or community around the said establishment. It also helps the publicity of
the company. Personal selling can be done together the public relation.
6. Sponsorship: it can be done when schools or other institutions send a
sponsorship to our company.
51
7. The establishment will also introduce its products through facebook page,
blogs and promotional videos.
DEMOGRAPHICS
FREE TRNASPORTATION FROM THE HOTEL TO PORT VICE-VERSA
It shows that many of the tourists wants the hotel to provide a free transportation
from the port and vice versa base on their answer Yes with the percentage of
90%, and who answered No with the percentage of 10%.
SERVICES IN A HOTEL
It shows that the accommodation has the highest demand with a total of 50%,
followed by F&B with 20%, Fitness Center with 16% and Spa with lowest
percentage of 14%.
6.0 PRODUCTION/ TECHNICAL FEASIBILITY
6.1THE PRODUCT/ SERVICES
RESTAURANT/ FOOD SERVICE DETAILS
The establishment offers Filipino known foods and other countries specialty. We
also cater different sweet food in our sweet house
GUESTS ROOM DETAILS
Dreamers Dream Resort has a total of 50 rooms divided into four types,
(20) Standard (15) Superior (10) Deluxe (5) Suite. All rooms are air-conditioned,
private rest room, telephone, drawers and safety deposit box, directories, sewing
kit at the drawer of the table, cabinet, bathroom amenities such as shampoo,
soap, conditioner and toothpaste, shower, bath towel, and face towel, alarm clock
and hair dryer.
The establishment offers room service for breakfast, spa and other facilities.
SUITE VILLAS includes luxury amenities such as bath tub, jacuzzi, own pool,
coffee maker, heat and cold shower, refrigerator (with drinks and chips inside),
DVD player, Cable TV, pool view, smoke and heat detector with sprinkler,
bathroom amenities, visitors area, floor are carpeted and 40 square meters
DELUXE ROOMS (APARTMENT STYLE) includes luxury amenities such as bath
tub, heat and cool shower, DVD, cable TV, garden view, refrigerator (with drinks
52
and chips inside), smoke and heat detector with sprinkler, bathroom amenities
and 30 square meters
SUPERIOR ROOM has its shower heater and cooler, DVD player, cabled TV,
and a coffee maker, bathroom amenities, smoke and heat detector and 23
square meters.
STANDARD ROOM has its cable TV, DVD player, smoke and heat with sprinkler,
shower heater and cooler and 20 square meters.
MAIN FEATURES
Dreamers Dream Resort is a modern type of lodging establishment, we
feature modern facilities to the modern world. In the area, there are modern
lodging and luxurious establishments in the location around of Barangay Tawala
and Danao. The difference is its unique attraction and facilities, the quality and
aromatic food, well trained and courteous staff and high quality of services that
we can render to our valued customers.
AMENITIES
Room Amenities
High-speed Wi-Fi Internet
Air-conditioned
Soundproof rooms
32" flat screen TV with international entertainment and news
DVD player
International in-room direct dial phones
Bathroom amenities
24-hour hot & cold water
Complimentary bottled water
Minibar
Separate shower cubicle
Bathtub, private pool and Jacuzzi in suite villas
24-hour housekeeping
Full-length wardrobe with bathrobe
Pillow menu
Hair dryer
Ironing board (on request)
Magazines and newspapers
FACILITIES
53
Dreamers Dream Resort has modern facilities for the customers and staff.
The facilities are restaurant, sweet house, and swimming pool for adult, children,
and person with disability where they can play chess, spa, fitness gym, mess hall
for the staff, powwow hall for weddings, birthdays that can carry 200-300 people,
and memento shop. We also offer foreign exchange, car parking and doctor on
call.
6.2 EQUIPMENT/ MACHINERY
TABLE 1.8
COMPUTER (2 SETS)
48,000.00
PABX SYSTEM (Private
28,000.00
Automatic Branch
Exchange
ESTABLISHMENT
3,000,000.00
TRANSPORTATION
TELEPHONES (3)
24,000.00
OFFICE TABLES AND
20,000.00
CHAIRS
OFFICE CABINETS
20,000.00
MINI REFRIGERATOR
7,000.00
KEYS AND SAFETY
200,000.00
DEPOSIT BOX (Safety
and Maintenance
Equipment)
CARD SWIPPER MACHINE 8,000.00
FAX MACHINE
5,000.00

COMPUTER SET
OFFICE CABINET,
TABLE AND CHAIRS
POINT OF SALE (POS)
RESTAURANT TABLE
AND CHAIRS
TELEPHONE (3)
KITCHEN EQUIPMENTS
KITCHEN
UTENSILS/CUTLERIES
24,000.00
20,000.00
60,000.00
220,000.00
24,000.00
1,500.000.00
250,000.00
Van- 1.5 M.
Car- 1.5 M. (2)
3,360,000
54
LINENS
BAR EQUIPMENTS
BAR UTENSILS
SWEET HOUSE
EQUIPMENTS
SWEET HOUSE UTENSILS
2,948,000.00
100,000.00
200,000.00
75,000.00
200,000.00
75,000.00
GUESTROOM
FACILITIES AND
AMENITIES
CLEANING
EQUIPMENTS
OFFICE TABLES AND
CHAIRS
OFFICE CABINETS
STORAGE CABINETS
LINEN AND LAUNDRY
EQUIPMENT
COMPUTER SET (2)
TELEPHONE (2)
25,000,000.00
600,000.00
60,000.00
40,000.00
120,000.00
250,000.00
48,000.00
16,000.00
26,134,000.00

OFFICE TABLES AND
CHAIRS
OFFICE CABINET
TELEPHONE (2)
COMPUTER (2 SETS)
35,000.00
30,000.00
16,000.00
48,000.00
129,000.00

OFFICE TABLES AND 35,000.00
CHAIRS
OFFICE CABINET
30,000.00
TELEPHONE( 2)
16,000.00
COMPUTER (2 SETS)
48,000.00
129,000.00
55
OFFICE TABLES AND
CHAIRS
OFFICE CABINET
35,000.00
TELEPHONE (2)
16,000.00
COMPUTER (2 SETS)
48,000.00
30,000.00
129,000.00

OFFICE TABLES AND
35,000.00
CHAIRS
OFFICE CABINET
30,000.00
TELEPHONE (2)
16,000.00
COMPUTER (2 SETS)
48,000.00
129,000.00

OFFICE TABLES AND
35,000.00
CHAIRS
OFFICE CABINET
30,000.00
TELEPHONE (2)
16,000.00
COMPUTER (2 SETS)
48,000.00
129,000.00
Total expenses for the equipment and machineries of the entire department is
33,087,000.00
6.3 WASTE DISPOSAL METHODS
The management will ensure the safety towards their guests, staff and
personnel in the company through the strict compliance of the licenses and
permits that carry the hygiene and sanitation of the company done by the Local
Government Unit and strong implementation in the establishment.
6.4 ENVIRONMENT
NAME
The establishment came out from its name Dreamers Dream Resort
because the business partners are all batch mates when they are still studying in
college and this is their dream to put up a tourism establishment together.
56
LOGO
LANDSCAPING
Dreamers Dream Resort is surrounded with plants and trees as required by the
municipal government. It has also a vegetable and flower garden at the back
portion of the suite villas
TEMPERATURE AND HUMIDITY
The establishment maintains its temperature by providing air-conditions in all
rooms, offices, lobby and other facilities to maintain the temperature or the
coolness and the customers can also go around pool area to unwind themselves
with the freshness of air. Trees and plants also can give more cool temperature
around the area.
LIGHTING
Dreamers Dream Resort features a light that is facing on the wall and at the
ceiling that gives more space to the surroundings and a color that combine the
paint of its wall in order to have a nice and attractive to the customers. The pool
has a blue and yellow light to enhanced the color and more attractive not just to
the guest but also to the future guest.
MUSIC/ACOUSTICS
There will be a weekly live band at the pool area and daily bar operation except
Sunday to observe rest day and the music to be played are pop, reggae, love
songs and upon request by the guest. We can assure all the guests that the bar
is closed and sound proof were you cant hear any noise from the bar and we
cant disturb the other guests at their rooms or even at the lobby area. To
minimize disturbance from the other guest during the live band, the door is
closed near the pool and restaurant area.
FURNITURE AND FURNISHING
57
Furniture is combining with elegance that suits both classic and modern style and
captures both local and foreign clients. From manufacturing simple furniture,
more than this has taken wood that made of gemelina, mahogany, tugas and
many more. Furniture design for hotel and resorts with its designs sophistication
using high quality and design of materials such as rattan, metal, caning, and
leather. A standout feature available for view in our models are one-of-a-kind wall
murals, striping and faux painting which provide a glimpse of how personal a
space can become wider. Customized to the owners taste and interests of the
guests, these unique art pieces will set our resort apart from all others. As an
alternative to decorative paint techniques, wallpaper or stenciling, they provide
tremendous value and a stunning look. The furniture and furniture are supplied
and maintain by Panglao Home Furnishing and Agusan Designers Collection.
LINENS
Dreamers Dream Resort has a curtain on their glass window especially in the
rooms Vigan inspired color because of its uniqueness that can also match to the
color of wall. The establishment is using linens white in color; bath linens, f and b
linens, and bed sheets and other company linens. All linens have a company
logo at the bottom part.
UNIFORMS
Front office staff
RECEPTIONIST AND RESERVATIONISTS (female)- Vigan style vest,
white long sleeves, stockings, black shoes,
RECEPTIONIST AND RESERVATIONISTS (male)- Vigan style long
sleeves, semi green and Vigan pants, black shoes, black socks
BELLMAN- Vigan polo type, semi green and Vigan pants, black shoes,
black socks
Food and Beverage Staff
DINING STAFF: white long sleeve, black pants, socks and shoes, bowtie
HEAD WAITER- white long sleeve, black pants, socks and shoes, bowtie
WAITERS-
3/4 long sleeve, black pants, white shoes, bowtie
58
WAITRESSES-
3/4 long sleeve, skirts, black pants, socks and shoes
BARTENDERS- white polo shirt, shorts, black shoes,

ROOM ATTENDANTS- green polo shirt, green shorts, white shoes
PUBLIC ATTENDANTS- white shirt, black pants, white shoes
KITCHEN STAFF
CHEF- White chefs uniform with black buttons, black slacks, white shoes,
black socks, chefs toque and white apron
COOK- white chefs uniform with black buttons, brown slacks, white
shoes, black socks, cooks toque and white apron
OTHER OFFICE STAFF (MALE) Vigan type long sleeves, semi green
and vigan type of pants, neck tie, black shoes
OTHER OFFICE STAFF (FEMALE)- Vigan type long sleeves, semi and
green and Vigan pants, black shoes
MENU
The restaurant offers a variety of dishes came from different cuisines in the world
and they will also introduce the unique dishes of the Filipino cuisine to the global
taste. We also have our sweet house that offers sweet beverages and foods
panghimagas a Filipino term of sweet foods.
SANITATION
Sanitation is very important in our daily living especially to those health conscious
people. Sanitation has a big impact not just in the surroundings but most
especially in Food Preparation because it reflects the cleanliness of the
establishment in terms of Sanitation and Hygiene. We assure that our clients
have nothing to worry about because the establishment secure and pass all
sanitation requirements from the municipal and registered from HACCP. The
establishment does believe from the saying PREVENTION IS BETTER THAN
CURE. The management will provide clean and sanitize utensils and cutleries,
59
linens, fabrics, and all the other facilities of the establishment. The establishment
also considers the handler of the product or the hotel staff for the hygienic
purposes and assures you that they are free from any serious problem regarding
to their health by undergoing medical checkup.
SAMPLE LIST FOR SANITATION AND HYGIENE
-Air freshener
-toothpaste and toothbrushes
-bar soap
-laundry detergent
-fabric conditioner
-hair conditioner
-dish washing liquid
-shampoo
-chlorine bleach
-Lysol-type disinfectant
SAFETY
The world may present heightened security challenges but we at Dreamers
Dream Resorts have always considered guest comfort and safety as our highest
priority.
The proactive program that are part of our daily operations in all of our
hotels. These include:
Reinforcement of our staff awareness programs that states "All staff are
part of the security team" and are responsible for looking after your safety
and security.
Dreamers Dream Resort properties being equipped with the latest closed
circuit television and recording technology (CCTV) lobbys, hallways,
parking area and other Resort area which are monitored by trained
security officers on a 24 hours a day, 7 days a week basis.
Comprehensive Security Audits conducted regularly of Dreamers Dream

Resort.
Dedicated Fire/Life/Safety Officers appointed at each property whose

responsibility is to monitor vigilantly and maintain our fire/life/safety
systems.
Security staff participation in security workshops to ensure they are

thoroughly trained to deal with emergencies of all types.
Cross functional emergency response teams on site at each of our hotels

24 hours a day, 7 days a week.
60
Dreamers Dream Resort is renowned for the luxury experience it provides

guests and you can rest assured that we will do our utmost to ensure your
well-being and safety.
FIRE EMERGENCY PLAN

BEFORE EVACUATION
ALARM WILL SOUND
DURING EXIT: (If you are inside the office)
1. Verify the location/source of the fire.
a. Stay calm and dont panic
b. Turn of your computer and other devices
c. Switch all the lights
d. Leave the office at once and proceed to the Safety Zone Area
Outside the main building or outside the gate and follow the
emergency route
e. Dont forget to bring any back up disk
which contains office/
personal file documents

f. Close the door upon leaving the office, room and etc. but dont lock
it for the easy access of the rescuer
g. Stay outside the building until the fire is controlled and wait for the
go signal to get inside.
2. If you are outside the office, room or any close area:
a. Proceed to the exit door if you are in the ground floor as soon as
possible
b. If you are in second floor & third floor always follow the directional
arrow going down or emergency route until you reach at the ground
floor, then proceed to the exit door.
AFTER EXIT
1. Always stay at the other office personnel and stay in the safety area
2. Do not roam around the building for sightseeing
61
3. Confirm Security officer or emergency personnel who are missing
personnel
4. WAIT for ALL CLEAR signal from the senior or head security officer or
emergency personnel to get inside the building. Also wait for management
announcements
EARTHQUAKE EMERGENCY PROCEDURE
Earthquakes are signaled by low, loud rumbling:
DURING SHAKING:
1. If you are inside the office, room or close area
a. Duck and take cover under the table or chair
b. Do not run outside the office, room or in the hallway during shaking
c. Do not stay the near glass windows
d. Watch the falling object from the ceiling, such as lights, broken glass or
etc.
e. Stay calm and do not panic
f. Wait until shaking will stop and proceed to the door exit or follow the
emergency route
The shaking of the ground will last only in 60 seconds
DURING EVACUATION:
ALARM WILL SOUND
As a signal to leave the office, room pr etc. at once
DURING EXIT
1. Cover your head with hands for protection
2. Proceed to the SAFETY ZONE AREA
3. Do not push other personnel ahead of you
4. Watch out the falling object while walking for exit
5. Dont forget to bring any back up disk which contains office/ personal file
documents
AFTER EXIT
1. Always stay at the other office personnel and stay in the safety area
62
2. Do not roam around the building for sightseeing
3. Confirm Security officer or emergency personnel who are missing
personnel
4. WAIT for ALL CLEAR signal from the senior or head security officer or
emergency personnel to get inside the building. Also wait for management
announcements
AMENITIES/FACILITIES FOR PHYSICALLY CHALLENGE
Dreamers Dream Resort offered a pool for physically challenge which is
exclusive for them. .
7.0 FINANCIAL FEASIBILITY

7.1 TOTAL PROJECT COST
The total project cost of the company is 226,937,000.00. Each partner will
invest 45,387,400 and it will be realized on the 7 th year of the operation.
7.2 CONSTRUCTION COST
The four floor building has an area of 5,000 square meters, 800 square
meters for activity center, 200 square meters for the five (5) villas and its pool
with 75 square meters with the total of 275 square meters, 300 square meters for
deluxe room, 400 square meters for restaurant, 150 square meters for sweet
63
house, 400 square meters for spa and fitness gym, 400 square meters for the
pool outside the building. The overall covered building area in the total land area
is 7,725 square meter. In order to get the total construction cost, the total area
covered must be multiplied by 18,000 as the standard cost for every square
meter. The total construction cost is 139, 050, 000.00.
The breakdown of construction cost is as follows:
7.3
Material cost (60% of total construction cost)
83,430,000.00
Labor Cost (50% of material cost)
41,715,000.00
Engineers Fee (5% of material cost)
2,085,750.00
Architects Fee (5% of material cost)
2,085,750.00
Contingency fund (8% of material cost)
3,337,200.00
Miscellaneous (5% of material cost)
2,085,750.00
Contractors profit (10% of material cost)
4,171,500.00
TOTAL LAND AREA OF THE ESTABLISHMENT

Value of the land
Total Area
TOTAL VALUE OF THE LAND
2,500 per square meters

10,000 square meters
25, 000,000.00
LAND COVERED
Building
2,800square meters
Pool area
400 square meters
Restaurant area
400 square meters
Sweet house
150 square meters
Spa and Fitness gym
200 square meters
5 Villas with in-house pool
275 square meters
Deluxe
300 square meters
Parking lot
500 square meters
Side of the building allowance
400 square meters
Total land covered area
5,425square meters
7.4 MODE OF FINANCING

The partnership or investor will have their loan in the banks.
64
7.5 TOTAL PROJECT COST
TABLE 1.9
Capital expenses
Construction
Land
Total
Pre Operating Expenses
62,887,000.00
139,050,000.00
25,000,000.00
226,937,000.00
TABLE 1.10
LAND
25,000,000.00
LAND CLEARING AND 3,000,000.00
LANDSCAPING
PERMITS AND
500,000.00
ACCREDITATION
GENERATOR
250,000.00
ELEVATOR
700,000.00
RESORT EQUIPMENT 33,087,000.00
AND MACHINERY
(including furnitures)
FITNESS GYM
350,000.00
CONSTRUCTION
139,050,000.00
COST
7.6 OPERATIONAL EXPENSES
TABLE 1.11
SALARIES
MARKETING EXPENSE
GASOLINE CONSUMPTION
COMMUNICATION/INTERNET(WIFI
CONNECTION)
POOL MAINTENANCE
TRAINING/SEMINAR
INCENTIVES/PARTIES
13TH MONTH PAY
EMPLOYEE MEAL
EMPLOYEES
BENEFIT(SSS;PHILHEALTH)
OFFICE SUPPLIES
UNIFORMS
OFFICE SUPPLIES
UNIFORM
FOOD AND DRINKS
62,887,000.00
201,937,000.00
21,493,300.00
1,500,000.00
300,000.00
150,000.00
150,000.00
150,000.00
150,000.00
1,789,400.00
3, 500,000.00
223,675.00
55,000.00
20,000.00
75,000.00
30,000.00
45,000.00
25,000,000.00
25,075,000.00
65
CLEANING SUPPLIES AND MATERIALS
OFFICE SUPPLIES
GUESTROOM AMENITIES
UNIFORMS
UNIFORMS
OFFICE SUPPLIES
OFFICE SUPPLIES
UNIFORM
OFFICE SUPPLIES
UNIFORMS
SAFETY & SECURITY AND
ENGINEERING & MAINTENANCE
DEPARTMENT
OFFICE SUPLIES
UNIFORMS
FITNESS AND SPA
OFFICE SUPPLIES AND UNIFORMS
ADMINISTRATIVE DEPARTMENT
OFFICE SUPPLIES
MISCELLANEOUS
TOTAL
200,000.00
45,000.00
1,500,000.00
60,000.00
1,805,000.00
15,000.00
25,000.00
40,000.00
25,000.00
15,000.00
40,000.00
25,000.00
15,000.00
40,000.00
25,000.00
20,000.00
45,000.00
45,000.00
45,000.00
25,000.00
25,000.00
1,200,000.00
57,796,375.00
7.7 SALES FORECAST

TABLE 1.12
RESTAURANT SALES FORECAST
PAX/COVER
57
57
AVERAGE PAX
CHARGES
1000.00
350.00
NO. OF MEALS
2 (lunch and dinner)
2 (breakfast and
365 OPERATING
DAYS
ANNUALLY
41,610,000.00
14,563,500.00
snacks)
Total sales
56,173,500.00
BAR SALES FORECAST
66
TABLE 1.13
PAX/COVER AVERAGE PAX
CHARGES
100
350.00
NO. OF
OPERATING DAYS
365
TOTAL
12,775,000.00
SWEET HOUSE FORECAST

TABLE 1.14
CHARGES
30
300.00
NO. OF
OPERATING DAYS
365
TOTAL
3,285,000.00
SPA SALES FORECAST

TABLE 1.15
PER DAY
CHARGES
30
1,000.00
NO. OF
OPERATING DAYS
365
TOTAL
10,950,000.00
FITNESS GYM SALES FORECAST

TABLE 1.16
PER DAY
CHARGES
30
350.00
NO. OF
OPERATING DAYS
365
GUEST ROOM SALES FORECAST

TABLE 1.17
PEAK SEASON
TOTAL
3,832,500.00
67
TYPE
OF
ROOM
# OF
ROO
MS
FORECAS
TED
OCCUPAN
CY RATE
ROOM
RATE
DAILY
ROOM
SALES
80%
FORECAS
TED
NUMBER
OF
ROOMS
8
# OF
OPERATI
NG DAYS
TOTAL
Standard
twin
room
Standard
double
room
Superior
twin
room
Superior
double
room
Deluxe
double
room
Villas
double
10
4,777.00
38,216.00
365
13,948,840.0
0
10
80%
4,777.00
38,216.00
365
13,948,840.0
0
10
70%
5,777.00
40,439.00
365
14,760,235.0
0
80%
5,777.00
23,108.00
365
8,434,420.00
10
90%
8,777.00
78,993.00
365
28,832,445.0
0
100%
13,777.00
68,885.00
365
25,143,025.0
0
TOTAL
105,067,805.00
7.8 PROJECTED INCOME

TABLE 1.18
PROJECTED INCOME
STATEMENT FOR THE 1ST AND 2ND
YEAR OF OPERATION
Revenue
LESS:
Operating expenses
Electricity Bills (5% of the revenue)
Water Bills (5% of the revenue)
Service charge (5% of the revenue)
Taxable income
LESS:
Income tax (20%) of revenue
Net income:
1ST YEAR
2ND YEAR
192,083,805.00
240,104,756.25.00
57,796,375.00
9,604,190.25.00
9,604,190.25.00
9,604,190.25.00
105,474,859.20.00
34,677,825.00
12,005,237.812.00
12,005,237.812.00
12,005,237.812.00
169,411,217.80.00
21,094,971.84.00
84,379,887.36.00
33,974,403.562.00
135,436,814.24.00
68
Dreamers Dream Resort assumes that the sales are increasing to 25% in
the second year of operation. And a 60% decrease in the operating expenses
from the 1st year of operation, electricity bills, and water bills and the others
remain its cost of 5%. The net income increases from the 1 st and 2nd year of
operation until the succeeding years until the return of investment (ROI) will be
realized on the 7th year of operation. After 10 years, we assume that it will go
higher until to its 10th year of operation and the company is stable.
69
MATERIALS
HANDLING DESIGN,
PROJECT LAYOUT
AND LOCATION
AND
BUILDING
FACILITIES FLOOR
PLAN
70
BIBLIOGRAPHY
Internet Sites and links:
http://www.ppdobohol.lgu.ph/profile/socio-economic-profile/economicdevelopment/tourism/visitor-arrivals/
http://www.boholnewstoday.com/201502/projected-bohol-tourist-arrivals-in-2015unlikely.html
Municipality of Panglao and Province of Bohol Internet Sites
http://en.wikipedia.org/wiki/Panglao,_Bohol
http://www.bohol.ph/mun34.html
http://panglao.gov.ph/municipal-profile/
http://en.wikipedia.org/wiki/Bohol
http://www.islandsproperties.com/places/bohol.htm
http://www.aenet.org/bohol/aboutboh.htm
Municipality of Panglao
Municipal Tourism Office in Panglao, Assessors Office, Engineering Office and
MPDC Office.
71
Cristal e-College
Tawala, Panglao, Bohol
Respondents,
Greetings!
We, the 3rd year students taking up Bachelor of Science in Hotel and
Restaurant Management of Cristal e-College are conducting a Operational
Study to comply a course requirement. In line with this, we have chosen
Barangay Danao, Panglao Bohol as a site for the said study. We would
ask your time and support as our respondent. We will assure you that all
answers will be kept confidential and shall be used for academic purposes
only.
Your heartily cooperation would be very much appreciated.
Respectfully Yours,
Researchers
BSHRM-III Students
Ms. Jovie Hampas Granada
(HMGT-13 Class Instructor)
QUESTIONNAIRE
These questionnaires will serve as our basis on what to plan to put up a resort in
Danao, Panglao Bohol.
DIRECTION: KINDLY PUT CHECK IN THE CIRCLE THAT CORRESPONDS
YOUR
ANSWER
Are you a
International Tourist
Local tourist
Nationality:
Filipino
Foreigner
Gender: _____
Occupation: _________
72
Age:
18-35
36-45
46-60
61 above
1.) How much is your monthly income?
Php10, 000-20,000
Php51, 000-70,000
Php21, 000-50,000
Php71, 000 and more
2.) Does the place is accessible for the tourist?
Yes
No
3.) Is it easy for the tourist to find transportation going to Panglao?
Yes
No
4.) Do we need to provide free shuttle for the guest from Port to Hotel vice versa?
Yes
No
5.) Have you tried spending your stay in a hotel?
Yes
No
6.) What is your purpose of travelling?
Leisure
Education
Business
Vacation
7.) Who is with you when you travel?
Family
Group
Friends
Alone
8.) How many times do you travel in one year?
Once a year
every month
2-3 times
more than 3 times
9.) How much you usually spend per vacation?
Php10, 000-20,000
Php31, 000-50,000
Php21, 000-30,000
Php51, 000 and more
10.) How much is your budget for food and beverage per meal?
Php300-500
Php1000-1500
Php500-1000
Php1500 above
11.) How much is your budget for accommodation per night?
Php1000- 3000
Php6, 000-10,000
Php3000-6000
Php10, 000 above
12.) What type of lodging establishment you usually stay?
Hotel
Pension Houses
Resort
Lodge
13.) Which room accommodation you usually stay?
Standard
Superior
Deluxe
Suite
14.) Would you avail this type of services if we will put up a hotel?
Accommodation
Spa
Food and Beverage
Fitness Center
FORMULA
PERCENTAGE= FREQUENCY/TOTAL NO. OF RESPONDENTS*100
73
RESPONDENTS PROFILE
NATIONALITY
INTERPRETATION: It shows that the possible clients are foreigners that have
84% followed by Filipinos with 16%.
AGE
INTERPRETATION: It shows that the possible age group of client ranges are 3645 has 36%, followed by 18-35(32%), 46-60(24%) and 60 above(8%).
MONTHLY INCOME
INTERPRETATION: It shows that possible highest monthly income of a tourist is
Php.10, 000-20, 000 with the percentage of 70%, followed by the Php.21, 00050,000 with the percentage of 14%, Php.51, 000-70,000 with the percentage of
10% and the last Php.71, 000 and more with the percentage of 6%.
ACCESSIBILTY
INTERPRETATION: It shows that place is accessible for the tourist that almost
answered Yes with the percentage of 96%, followed by the others that
answered No with the percentage of 4%.
TRANSPORTATION
INTERPRETATION: It shows that the transportation going to Panglao is easy
with the total percentage of 70% who says yes and others that answered No has
the percentage of 30%.
FREE TRNASPORTATION FROM THE HOTEL TO PORT VICE-VERSA
74
INTERPRETATION: It shows that many of the tourists wants the hotel to provide
a free transportation from the port and vice versa base on their answer Yes with
the percentage of 90%, and who answered No with the percentage of 10%.
PERSON WHO TRY TO STAY IN A HOTEL
INTERPRETATION: The respondents respond that they try to stay in a tourismrelated establishment with the highest percentage of 78%, followed by the other
tourist that has the answer No with 22%.
PURPOSE OF TRAVELLING
INTERPRETATION: This shows the reasons why a tourist travels for. In this table
the main purpose of travelling are for vacation with the highest percentage of
56%, followed by leisure with the percentage of 22%, education purposes with
16%, and lastly business trips with 6%
WHO IS WITH YOU WHEN YOU TRAVEL
INTERPRETATION: In this table shows that some of the tourist travels with their
family with the percentage of 48%, friends with the percentage of 12%, together
with group with the percentage of 16% and travelling alone have the percentage
of 24%.
TIMES THEY TRAVEL
INTERPRETATION: In this table indicates the times does a tourist travel and
mostly of the tourist travel once a year with the percentage of 62%, and some
answered 2-3 times with the percentage of 16%, others travels more than 3 times
with 10%, and lastly they travel every month with the percentage of 4%.
BUDGET PER VACATION
75
INTERPRETATION: In this table shows how much they budget for their vacation
most of them answered Php.10,000-20,000 with the percentage of 70%, some
answered of Php.21,000-30,000 with the percentage of 14%, followed by
Php.31,000-50,000 with 6%, and last Php.51,000 and up with 10%.
BUDGET PER MEAL
INTERPRETATION: This table shows the budget of the tourists per meal, some
spend Php.500-1000 per meal with the percentage of 26%, some of them has
the budget of Php.300-500 per meal with the percentage of 36%, and Php.10001500 with 18%, and last has Php.1500 and above with 20%.
BUDGET FOR ACCOMODATION PER NIGHT
INTERPRETATION: In this table shows the budget of a tourist for his/her
accommodation per night, tourists answered Php.6000-10,000 per night with
32%, while others answered Php1000-3000 per night with the percentage of 4%,
and Php.3000-6000 with the percentage of 8%, and last has Php10,000 and
above with 56%.
INTERPRETATION: The table shows that the lodging establishments where
tourists usually stay are resort got 40%, hotel with 24%, Pension houses with
18% and Lodge with the same percentage of 18%.
KIND OF ROOMS A TOURIST USUALLY STAY
INTERPRETATION: It shows that the most demand room type is Standard with
58% and also followed with deluxe with 14%, superior with 14%, and suite with
14%.
76
SERVICES IN A HOTEL
INTERPRETATION: It shows that the accommodation has the highest demand
with a total of 50%, followed by F&B with 20%, Fitness Center with 16% and Spa
with lowest percentage of 14%.
Philhealth
PREMIUM CONTRIBUTION TABLE
TABLE 1.19
Salary
Bracket
Salary Range
Salary
Base
Total
Monthly
Premium
Employe
e Share
Employer
Share
*Employee share represents half of the total monthly premium

while the other half is shouldered by the employer.
1
8,999.99 and
below
8,000.00
200.00
100.00
100.00
9,000.00 9,999.99
9,000.00
225.00
112.50
112.50
10,000.00 -
10,000.00
250.00
125.00
125.00
77
Salary
Bracket
Salary Range
Salary
Base
Total
Monthly
Premium
Employe
e Share
Employer
Share
10,999.99
4
11,000.00 11,999.99
11,000.00
275.00
137.50
137.50
12,000.00 12,999.99
12,000.00
300.00
150.00
150.00
13,000.00 13,999.99
13,000.00
325.00
162.50
162.50
14,000.00 14,999.99
14,000.00
350.00
175.00
175.00
15,000.00 15,999.99
15,000.00
375.00
187.50
187.50
16,000.00 16,999.99
16,000.00
400.00
200.00
200.00
10
17,000.00 17,999.99
17,000.00
425.00
212.50
212.50
11
18,000.00 18,999.99
18,000.00
450.00
225.00
225.00
12
19,000.00 19,999.99
19,000.00
475.00
237.50
237.50
13
20,000.00 20,999.99
20,000.00
500.00
250.00
250.00
14
21,000.00 21,999.99
21,000.00
525.00
262.50
262.50
15
22,000.00 22,999.99
22,000.00
550.00
275.00
275.00
16
23,000.00 23,999.99
23,000.00
575.00
287.50
287.50
17
24,000.00 24,999.99
24,000.00
600.00
300.00
300.00
18
25,000.00 25,999.99
25,000.00
625.00
312.50
312.50
19
26,000.00 26,999.99
26,000.00
650.00
325.00
325.00
78
Salary
Bracket
Salary Range
Salary
Base
Total
Monthly
Premium
Employe
e Share
Employer
Share
20
27,000.00 27,999.99
27,000.00
675.00
337.50
337.50
21
28,000.00 28,999.99
28,000.00
700.00
350.00
350.00
22
29,000.00 29,999.99
29,000.00
725.00
362.50
362.50
23
30,000.00 30,999.99
30,000.00
750.00
375.00
375.00
24
31,000.00 31,999.99
31,000.00
775.00
387.50
387.50
25
32,000.00 32,999.99
32,000.00
800.00
400.00
400.00
26
33,000.00 33,999.99
33,000.00
825.00
412.50
412.50
27
34,000.00 34,999.99
34,000.00
850.00
425.00
425.00
28
35,000.00 and up
35,000.00
875.00
437.50
437.50
TABLE 1.20
79
RESUME
80
CHRISTIAN ANGELO ESTOQUIA

BALILI, DANAO, PANGLAO, BOHOL, PHILIPPINES 6340
+639481409601
Email: yuchu_chris696@yahoo.com
Objective: To render excellent service to your company in which this

service is in line with my curricular program and be able to impart my
knowledge and abilities in serving the company and the customers with
sincerity.
PERSONAL DATA
Age
Date of Birth
Height
Weight
Religion
Citizenship
Civil Status
:
:
:
19 years of age
January 06, 1996
510
58 kg.
Born-Again Christian
Filipino
Single
:
:
:
:
EDUCATIONAL BACKGROUND
TERTIARY
Bachelor of Science in Hotel and Restaurant
Management
2012 PRESENT
Km 14 Central, Highway, Tawala, Panglao, Bohol
Cristal e- College
Secondary Level
2011-2012
San Agustin Academy

Poblacion, Panglao Bohol
81
Primary Level
2007-2008
Danao Elementary School

Danao, Panglao Bohol
QUALIFICATIONS/SKILLS
Competent in the following:
Housekeeping
Front Office Services
F & B Services
Garnishing
Bread and Pastry Production
SEMINARS
Team Building Seminar and Workshop
Cristal e-College
February 2015
Communication Seminar and Workshop
Cristal e-College
February 2015
Problem Solving Seminar and Workshop
Cristal e-College
February 2015
Table Etiquette in Fine Dining
Metro Centre Hotel

March 2013
Social Graces seminar
Metro Centre Hotel
March 2013
CHARACTER REFERENCES
Mrs. Gemma Pabatao
Head College of Hotel and Restaurant Management
Cristal e-College
Km 15 Central Highway, Tawala, Panglao, Bohol
Contact No. (038) 502-8408
Ms. Maria Dolores Pagle

Practicum Coordinator, HMD Department
82
Cristal e-College
Km 15 Central Highway, Tawala, Panglao, Bohol
Contact No. (038) 502-8408
Judge Suceso Arcamo

RTC-Judge-Tagbilaran City
Contact No. 09209288557
Danao, Panglao, Bohol
PERSONAL INFORMATION:
Name: Gerarda A. Clarabal
Age: 19
Birthday: October 3, 1995
Nationality: Filipino
Birthplace: Sunrise, Tawala, Panglao Bohol
Religion: Roman Catholic
Civil Status: Single
Mothers Name: Anecita Clarabal
Fathers Name: Francisco Clarabal
EDUCATIONAL BACKGROUND:
Tertiary: Cristal e- College, Tawala, Panglao Bohol
Degree: Bachelor of Science in Hotel and Restaurant Management
Secondary: Lourdes National High School
Lourdes, Panglao, Bohol
Primary: Tawala Elementary School
Tawala, Panglao, Bohol
Name: Lara Bianca Belano
83
Age: 21
Birthday: September 27, 1993
Birthplace: Loon, Bohol
Mothers Name: Jocelyn Belano
Fathers Name:
Tertiary: Cristal e- College, Tawala, Panglao Bohol
Degree: Bachelor of Science in Hotel and Restaurant Management
Secondary: Sacred Heart Academy
Loon Bohol
Primary: Loon South Elementary School
Loon Bohol
Name: Angel Lintua
Age: 19
Birthday: May 17, 1995
Birthplace: Tangnan Panglao Bohol
Mothers Name: Luz Lintua
Fathers Name: George Lintua
Tertiary: Cristal e- College
Degree: Bachelor of Science In Hotel and Restaurant Management
Secondary: Salus Institute of Technology
Primary: Tangnan Elementary School
84
Name: Jonas Vargas
Age: 24
Birthday: November 5, 1990
Birthplace: Ubay, Bohol
Religion: Christian
Mothers Name: Anabelle Lungay Vargas
Fathers Name: N/A
Tertiary: Cristal e-College
Bachelor of Science in Hotel and Restaurant Management
Tawala, Panglao Bohol
Secondary: University of Bohol
Tagbilaran City, Bohol
Primary: Grace Christian School
Tagbilaran City, Bohol
85

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1

economy and the nations progress. It gives lot of opportunities in different

a reputation as one of the most favorite tourist destinations in the Philippines.

Business Registration of Department of Trade and Industry

Securities and Exchange Commission for Partnership

Health Department (Health and Sanitary Permit)

Fire Department (Fire/Safety Clearance)

Engineering Department (Building Inspection and Clearance)

Environmental Compliance Certificate

Traffic Bureau for Parking Clearance

Office of Municipal Treasurer ( for the payment of licenses and fees)

Registration of Business at Bureau of Internal Revenue

1.5 SITE ANALYSIS

> FRONT DESK

DUTIES AND RESPONSIBILITIES

FOOD AND BEVERAGE

DUTIES AND RESPONSIBILITIES

DUTIES AND RESPONSIBILITIES

HIRING AND TRAINING

HIRING AND TRAINING

DUTIES AND RESPONSIBILTIES

DUTIES AND RESPONSIBILITIES

DUTIES AND RESPONSIBILITIES

SAFETY AND SECURITY DEPARTMENT

DUTIES AND RESPONSIBILITIES

rescuing swimmers and

ENGINEERING AND MAINTENANCE DEPARTMENT

CHIEF ENGINEER- Is in charge of the engineering department and is

PLANTILLA (EMPLOYMENT AND SALARY SUMMARY)

FRONT OFFICE DEPARTMENT

>At least 2 years

FOOD AND BEVERAGE DEPARTMENT

>No experience req.

HUMAN RESOURCE DEPARTMENT

SALES AND MARKETING DEPARTMENT

SAFETY AND SECURITY DEPARTMENT

>Senior First Aid

ENGINEERING AND MAINTENANCE DEPARTMENT

2 (on callonce a month)

2 (on calltwice a month

OTHER AREA IN THE HOTEL

Promotes positive customer relations by providing prompt, courteous and

The number of people leaving the job

The projected growth in sales of the business

Job analysis and Job description

Determining wages and salaries

Training and Development

Labor management relations

Prevent fire accidents by implementing safety measurements and

ENGINEERING AND MAINTENACE DEPARTMENT

Care of grounds and swimming pools,

To give proper direction to different section of the department.

DEMAND FOR PROJECTED TOURIST ARRIVAL IN 5 YEARS

WHO ARE THE GUEST

Family has 28 or 37%, Alone 14 or 18%, Group 18 or 24% and Friends 16 or

RESTAURANT AND SWEET HOUSE

the guests can

FOOD AND BEVERAGE DEPARTMENT

HUMAN RESOURCE DEPARTMENT

SALES AND MARKETING DEPARTMENT

SAFETY AND SECURITY DEPARTMENT

ENGINEERING AND MAINTENANCE DEPARTMENT