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Introduction
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This procedure should only be used when attempting to recover an HP LaserJet product when the
product displays Send USB Upgrade on USB Dev port. It should not be used to update firmware on
a working product at the READY state.
This procedure is supported with the following operating systems:
Windows 2000
Windows XP
Windows Server 2003
Windows Vista
Windows Server 2008
Procedure
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1. Turn on the product to be recovered. The product control-panel should display one of the following
message s :
TT
Inflate Error
Send RFU Upgrade
on USB dev port
NOTE: If you have a Hewlett-PackardHP LaserJet USB Upgrade driver already installed on
the computer being used for recovery, proceed to Step 4 . A Windows Plug and Play
event should begin. A text bubble should read: Hewlett-PackardHP LaserJet USB Upgrade
found and the Found New Hardware Wizard will automatically start.
X
NOTE: If you do not have a Hewlett-PackardHP LaserJet USB Upgrade driver already
defined on the computer being used for recovery and do not receive a Plug and Play
event, you must disconnect the USB cable from the computer, delete all drivers connected
to local ports from the Printers folder, and then reconnect the USB cable to the computer.
You should then receive a Plug and Play event for the product.
3. Use the following steps to create the print path from the computer to the HP LaserJet product.
a)
From the Welcome to the Found New Hardware Wizard screen select No, not this time and
then click the Next button.
b)
From the Found New Hardware Wizard screen, select Install from a list or specific
location (Advanced) and then click the Next button.
c)
Select Don't search, I will choose the driver to install and then click the Next button on the
Please choose your search and installation options screen.
d)
Select Printers for the Hardware Type on the Found New Hardware Wizard screen and
then click the Next button.
e)
Select any HP LaserJet printer from the Add Printer Wizard screen and then click the Next
button. It is not necessary to use the product-specific driver. The purpose of this step is to
create a print path to the product and any HP LaserJet printer driver will work.
f)
g)
Rename the printer you are installing, on the Name Your Printer screen, to HewlettPackardHP LaserJet USB Upgrade. Use this exact spelling (with no space between
Packard and HP) since this is the name for the Plug and Play port in recovery mode for all
HP LaserJets. This will help identify the driver to use when selecting the print path to the
product. Click the Next button.
NOTE: Do not delete this print driver from the Printers folder. Once this port is created,
it can be used as the print port anytime an HP LaserJet product needs to be recovered. On
any future recovery, you only need to plug in the USB cable to the product and run the
HP Easy Upgrade Utility with this port selected to recover a product.
h)
While the installation completes, the Completing the Found New Hardware Wizard screen
appears. Click Finish to close the wizard.
A bubble message from the task bar will display: New hardware is installed and ready to use. This
message indicates that the driver has installed properly.
4. Go to your Printer and Faxes folder. Find the printer you just added. Right Click and select
Properties.
a)
Go to the Ports Tab and make sure the Enable bidirectional support is
unchecked. (Figure 9)
b)
Go to the Advanced Tab and make select the Print directly to the printer. (Figure 10)
c)
5. Run the Update Utility Builder Tool and select the printer you just installed. Press the Send
Firmware button.
Figure 11-Update Utility Builder tool screen
WARNING! Only the formatter firmware is updated when the product is in recovery mode. Other
components that have updateable firmware are not updated during this procedure. After the product is
recovered, you must resend the complete firmware bundle to the product. This is necessary to avoid a
mismatch between the formatter firmware and the other components in the product. It is important that
the latest supported firmware bundle is sent to the product after the product is in a ready state.
Firmware bundles are consumed by the product serially. Components are updated one at a time. The
display will alternate between Receiving Upgrade and Performing Upgrade. Once all components
have processed the corresponding update, the product will reboot.
If the scan copy board firmware component has been updated, some products require a second power
cycle. This may require a manual power off and then back on.
Because the current firmware bundle is consumed serially, it may cause the Windows spooler to display
a spooler text bubble stating that the print job has failed. This is normal and should be ignored. As the
product updates a component, the Windows spooler may time out and display the text bubble. Once
the next component in the firmware bundle starts to download to the product, the Windows spooler text
bubble will close on its own.