1001tech IPvox

Discover the true value of communicating

with your customers.
IP Telephony Software-Based :
Customer Management &
Call / Contact Centre Solutions

www.ip-vox.com

1001tech IPvox

Why Us?
Small Business
Pricing for big
business,
enterprise-class
solutions rental
options / pay-as-you-go
/ zero capital expenditure
/ low total cost of
ownership

Speed of
implementation

Flexibility /
Scalability to mix &
match hardware /
upgrade according to
needs

Efficiency increase of
customer management
operations

We Understand
Cost overhead

Your Communications Needs

reductions

Customer
satisfaction
increase

Profit through proactive

customer contact and
retention

At 1001tech IPvox, we believe that the art and science of

communications is at the core of all that we are as both
individuals and complex organisations.
Our range of solutions is aimed simply at enabling you to build
effective relationships; forging those special and robust
connections that make your business a success.
Maximising value for our clients has always been our philosophy,
so you can be sure that the sophistication we provide does not
come at a heavy price and delivers full flexibility for your specific
requirements.
Talk to us.

What We Can Do For You

All-In-One Call /
Contact Centre Solution
1001tech IPvoxs EzyTouch is the flagship IP-based all-in-one software
solution for all your call / contact centre needs. Face the challenges of
customer interaction with utmost confidence as we deliver unbeatable
value and quality at truly affordable prices.

The cost of talking to your customers

is much lower than you think.

Key Functionalities
Auto Attendant

Skills-Based Routing

Answers calls 24/7 with personalised greetings and

routes calls to the right people.

Match your agents skill-sets to your callers needs

via an algorithm-based call distribution.

Reduce the receptionist overhead of repetitive

call-answering.
Enhance your company image by ensuring calls
are answered in a consistent manner.

Get the right calls to the most qualified agents

available every time.
Distribute calls efficiently to your agents,
maximising labour efficiency and minimising
operating costs.

Voice Logger

Reporting

Improve your agents performance and customer

service by recording and logging all calls that come
through your contact centre. Voice Logger detailed
reports let you know the date, time, duration, Caller
ID (ANI) and number dialed (DNIS).

Get access to comprehensive, real-time statistical

reports relating to agents, skills, productivity and
contact activity for management analysis.

Interactive Voice Response (IVR)

Call Routing

EzyTouch Outbound Campaign

Manager

Automated self-service makes it easy for your

customers by using automated voice menus that
gather call routing information and deliver
pre-recorded announcements.

If your business makes outbound calls for any

functions such as telemarketing, collections or bill
payment notification, our Outbound Campaign
Manager will optimise that process for you.

Improve customer satisfaction and increase

revenue with efficient call handling that lets your
customers reach you all the time. We make it
simple for customers to make enquiries, place
orders or schedule service 24/7.

Maximise financial returns from proactive

marketing campaigns.
Build goal-oriented outbound campaigns
targeting distinct customer groups.
Leverage on real-time data to increase the hit
ratio of marketing campaigns.

Agent
Desktop

Supervisor
Desktop

Our
proprietary
Agent
Desktop is a
user-friendly
GUI that ensures your agents have all the right tools
and information to make the right decisions during
all situations.

The Supervisor
Desktop enables
supervisors to turn
their contact centre
into a well-oiled
machine with all the intelligence they need to react
instantaneously.

Call management and telephone control via a

graphical user interface.
Real time visibility of queuing and agent activity.
Informative screen pops - as calls are delivered.
Information delivery to as many PCs on the
network as desired.

Monitor complete activity within the contact

centre:
queue
status,
service
levels,
abandonment rates and traffic volumes.
Monitor the status of every local and remote
agent in real-time over the LAN or WAN.
Adjust agent skills on the fly (supervisors can
change skills-based routing for agent whenever
necessary).

IP PBX
Our IP PBX solution is a cost-effective, robust and
fully expandable business telephone system thats
designed to deliver voice and video over a data
network.
Eliminate long-distance toll-charges and
reducing wiring costs.
Use any combination of hardware that meets
your needs and budget.
All the features of standard PBX (call transfer,
waiting, forwarding etc.) with advanced features to enable call centre style handling and
distribution.

Customer Management
Leverage on the power of CRM applications through the ability to fully integrate with our
EzyTouch contact centre solution. Enjoy the best of both worlds as we enable you to reach your
customers armed with the best knowledge possible.
Fully supported EzyTouch integration with any CRM application of your choice.
Improved analytics and real-time access to customer data from your CRM.

Corporate Profile
1001tech IPvox Sdn Bhd is a member of 1001tech Group and is Multimedia Super Corridor
(MSC)-status.
We specialise in IP telephony software-based customer management and call / contact
centre solutions. Our prime focus is in the delivery of high quality solutions at competitive
prices for organisations across the region.
Incorporated in 2000, the company has grown to be a leader in providing solutions for both
small and medium-sized enterprises (SMEs), as well as large companies through its
EzyTouch product lines.
We have also been awarded under Malaysian Development Corporations (MDeC) MSC
Malaysia R&D Grant Scheme (MGS).
To date, we have successfully built a network of channel partners in 13 countries across Asia,
the Middle East and Europe.
Visit us at www.ip-vox.comV

1001tech IPvox

1001tech IPvox Sdn Bhd (537018-X) (formerly IPVox Sdn Bhd)

Lot 7.16, Level 7, 1 Tech Park,
7 Tanjung Bandar Utama, Bandar Utama, Petaling Jaya 47800,
Selangor, Malaysia
p: +603 7722 1001 f: +603 7722 3001
sales@1001tech.com.my
www.ip-vox.com
Subsidiary of:

1001tech Group
Talk to us.

We understand your ICT needs.