TEMS Investigation KPI

Definitions – Video Telephony

TEMS Investigation KPI Definitions – Video Telephony 2009-05-14

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2009-05-14 TEMS Investigation KPI Definitions – Video Telephony

Contents

1. Introduction ................................................................1

2. KPIs for Video Telephony..........................................1

2.1. Service Non-Accessibility [%] .................................................1
2.2. Service Access Time [s] ..........................................................1
2.3. Call Cut-off Ratio [%] ..............................................................2
2.4. Signaling Diagram...................................................................3

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2009-05-14 TEMS Investigation KPI Definitions – Video Telephony

1. Introduction
This document describes in detail how KPIs (Key Performance Indicators) for the
video telephony service are calculated in TEMS Investigation 8.0.

Note that KPIs are computed only for mobile-originated (MO) calls, not for mobile-
terminated (MT) calls.

The KPI definitions are based on ETSI TS 102 250-2 V1.4.1.

How input data to KPI calculations is collected is not dealt with in this document.

2. KPIs for Video Telephony

2.1. Service Non-Accessibility [%]

Denotes the probability that the end-customer cannot access the service when
requested although the phone indicates having network coverage:

# of unsuccessful call attempts

Service Non-Accessibility [%] = ------------------------------------------- x 100
total # of call attempts

Start trigger: RRC Connection Request message sent. There can be more than
one RRC Connection Request message per call attempt; the first message shall
then be taken as start trigger.
Trigger point 1 in section 2.4

Stop trigger: Connect message received from the MSC. In an unsuccessful call
attempt, this trigger point is never reached.
Trigger point 30 in section 2.4

2.2. Service Access Time [s]

Denotes the time from the moment the “send” button is pressed on the calling phone
(after input of MSISDN) until the calling phone receives the Connect message:

Setup Time [s] = tConnect – tRRC Connection Request

Start trigger: RRC Connection Request message sent. There can be more than
one RRC Connection Request message per call attempt; the first message shall
then be taken as start trigger.
Trigger point 1 in section 2.4

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TEMS Investigation KPI Definitions – Video Telephony 2009-05-14

Stop trigger: Connect message received from the MSC.

Trigger point 30 in section 2.4

2.3. Call Cut-off Ratio [%]

Denotes the probability that a successful service access is ended by a cause other
than the intentional termination of the user (calling or called party):

# of dropped calls
Call Cut-off Ratio [%] = ------------------------------------------- x 100
# of successful call attempts

Start trigger: Connect message received.

Trigger point 30 in section 2.4

Stop trigger: Disconnect message sent.

Trigger point 35 in section 2.4

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2009-05-14 TEMS Investigation KPI Definitions – Video Telephony

2.4. Signaling Diagram

UE Network

1 RRC Connection Request 2

4 RRC Connection Setup 3

5 Insynch Ind 6

7 RRC Connection Setup Complete 8

9 CM Service Request 10

12 Security Mode Command 11

13 Security Mode Complete 14

Service 16 Idenity Request 15

17 Identity Response 18

19 Setup 20

22 Call Proceeding 21

24 Radio Bearer Setup 23

25 Radio Bearer Setup Complete 26

28 Alerting 27

30 Connect 32

33 Connect Ack 34

Quality
Conversation

35 Disconnect 36

38 Relaese 37

39 Release complete 40

42 Radio Bearer Release 41

43 Radio Bearer Release Complete 44

46 RRC Connection Release 45

47 RRC Connection Release Complete 48

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