Juan Dela

Cruz

Tondo Compound Kalaw St. Bliss District

Tacloban City, Leyte

juan_delacruz @gmail.com

0916 123 4567/520-3353

Objective
Trudging towards a career in customer service that would be commensurate
with my qualifications and gear me beyond what is expected in the fulfillment
of my job responsibilities and in line with my personal belief in values,
efficiency and a positive working mien. In line with this, I aim to be able to
serve as a dedicated customer service professional by dispensing the highest
form of discipline and efficiency.

Summary of Qualifications

Has a proven exemplary scholastic, moral and academic record.

Excellent oral and written communication skills both in English and Filipino. Can speak
and discuss with clarity. Can also establish strong rapport with people and colleagues
Able to multi-task objectives given within a timeframe and deliver qualitative results
before the deadline.
Highly skilled in computer functions and usage like MS Office Professional, Internet and
software applications.

Work Experience/Additional Degree Attained

o RP Company Name: Teletech
12/2008)
Positions Held: Customer Service Executive

(04/2006

Handle calls from US-based customers in Charter services:

Handle inquiries regarding billing statements

Assist customers set up payment arrangements

Verify service status of customers line of business (telephone, cable and

internet services)

Provides first-line customer inquiries to meet customer expectations.

Identify the status of service applications

Assist customers in product specific questions

Academic Attainment
2008

TESDA Skills Development Center

Main Taguig
NC II English Proficiency Certification

2002.2006

Call Center Academy of the Philippines

Proj. 7 Jones Ave., Cebu City
Bachelor of Science Major in Call Center
Summa cum Laude March S. Y. 2006
Consistent Deans Lister S.Y. 2002-2006
Awards: Best in Selling and Marketing
1

1998.2002

Palanog National High School

Valedictorian
March S.Y. 2002
Consistent 2nd Honor Awardee S.Y. 1998-2002
Best in Oration/Declamation S.Y.1999-2000

Certificates Awarded/Seminars Attended

Adobe Systems and Graphics Design (2009)

Joomla Website Development (Las Pinas, 2009)
PC Repair, CCTV, and Networking (Las Pinas, 2009)
TESDA NC II Contact Center Services (TESDA Tacloban, November 2008)
NC II English Proficiency (TESDA Tacloban, December 2008)

Extra Curricular Activities

2013-PRESENT
work.

OXFAM, Active Member

Initiated socio-civic programs underlining various aspects of community
Assigned to multi-task at different OXFAM events and cooperate with other
committees to make possible successful projects.

References (other references available upon request)

Rev. Fr. Brix Samonte
Parish Priest

Our Lady of Lourdes Parish

Palanog, Upper Zone Tacloban
Tel. Nos. (053) 924-5001

Mrs. Mariel Rodriguez

High School Adviser

Palanog National High School

Palanog, Upper Zone Tacloban
Telephone: (053) 731-0558

Ms. Catherine Malon

Head, Macdonalds Staffing

Macdonalds Training, Inc.

Room 205 Exec. Building Center Rizal Ave. cor.
Tacloban City, Philippines
Tel. Nos. (053) 898-2195