Test: E-Business Suite Support Assessment (v3.0) : Oracle Configuration Manager

Test: E-Business Suite Support Assessment (v3.
0)
Review your answers, feedback, and question scores below. An asterisk (*) indicates a correct answer.
This 18-question assessment test is the final component of the E-Business Suite Support Specialist guided learnin
Oracle Configuration Manager
(Answer all questions in this section)
1. Which tab in My Oracle Support should you use to access materials regarding th
Knowledge
Configuration
Service Requests
Patches and Updates
Collector (*)
Correct
2. Where should support agent be installed?
On the applications server.

On every machine on which the customer wants
On the database server.
On every PC.
On the web server.
Corrrect
3. How are RDA generated configurations created?
They are automatically created when you log an

They are created when you install OCM.
Your My Oracle Support administrator creates the
They are automatically generated when you run R
Oracle Support Engineers create them when they
Incorrect. Refer to the Software Config Man
4. What kind of performance impact can be expected on the system while the OCM
Tolerable degradation if executed off-peak hours
Severe degradation because of the heavy tracing

Improved performance
Increased degradation with increased number of
Negligible impact (*)
Incorrect. Refer to the Why Use The Configu
5. While reviewing details of a configuration, I am able to create a service request w
True (*)
False
Correct
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Summary
Test: E-Business Suite Support Assessment (v3.0)

6. What time of day does OCM collect auto-config data?
At 3am.
The same time of day as you installed O

At midnight.
You can specify the time when setting u
Whenever you want because you have t
Incorrect. Refer to the Software Co

7. What do product alerts provide you with?
(Choose all correct answers)
Critical alerts associated with a configur

Links to documentation. (*)
Links to the bug description. (*)

8. What is included in a configuration?

User login data
Hardware details (*)
Software versions (*)
Business data
Operating system information (*)
Corrrect
9. Name two pro-active features of the Configuration Manager

Hang Analysis
SQL Tuning
System Healthchecks (*)
Configuration Comparison
Patch Advice (*)
Correct
Remote Diagnostics Agents and Database Diagnostic Scripts

10. What are the three steps required to get the RDA report for Oracle Supp
Download RDA from My Oracle Support,
Uncompress the RDA bundle in Oracle H
Open a web conferencing session with t
Any one of the above method can be us
Download the agent from My Oracle Sup

Correct
Previous
Next
Page 2 of 4
Summary

11. New releases of the Remote Diagnostic Agent is made available on a co
Certification
News and Notes (*)
Collector Download
Healthcheck region
Knowledge Articles
Correct
12. Only Unix / Linux nodes are supported by the Remote Diagnostic Agent
True (*)
False
Correct
R12 Payables
13. When upgrading to supplier integrated with TCA existing supplier, sites
True (*)
False
Correct
14. By representing Suppliers as part of the trading community, you have a

Data Librarian function & processes (*)
Integrated enrichment capabilities (*)
Address validation (*)
Data consistency (*)
None of the above
Correct
15. One business benefit of supplier integration with TCA is the trading com

Added tax registrations and settings
Payment enhancements
accurately represent the complex relatio

fully model the real world entities (*)
Services Tolerance template assignment

Correct
Previous
Next
Page 3 of 4
Summary

R12 Support Resources
16. TRUE or FALSE. Recommended Patches make it easier for customers to
True (*)
False
Correct
17. This is a simple, predictable, and the most comprehensive policy availa
Life Time Support Policy (*)

My Oracle Support Community
Remote diagnostic Agent
None of the above
All of the above
Correct
18. Once installed this tool offers project management capabilities, time ba
Maintenance Wizard (*)

Configuration Manager
Support Diagnostics
ORA-600/7445 Lookup Tool

Remote diagnostic Agent
Correct
Previous
Page 4 of 4
Summary

1. What are some typical configuration information are collected by OCM?
System Global Area

High Availability (RMAN Configuration)
CPU Usage Statistics
Session information
All of the above (*)
Correct
2. How often does OCM collect the auto-config data?
Every time you log an SR against that configurat

Once a week
As often as you want - you can set it up as a batc

You run the OCM manually.
Every 24 hours (*)
3. Customers need to pay a certain percentage of extra support fee on top of the p
True
False (*)
Correct
4. What are the different types of configurations?

Manually entered
Automatically generated by RDA (*)
Auto collected (*)
Configs associated with projects
All of these
Corrrect
5. I am able to view the system health of each system individually and not the enti
True
False (*)
Correct
Page 1 of 4
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Summary

6. What is a healthcheck?
One of the Support offerings available to
Dynamically generated reports based on
Dynamically generated reports based on
Manually run reports based on the syste

Another name for RDA output.
7. Thousands of enterprise wide configuration can be filtered by using a M
Configuration Selector
No such feature
Powerview (*)
System Filter
Target Info Viewer
Incorrect. Refer to the Why Use Th

8. Where should support agent be installed?
On the database server.

On the web server.
On the applications server.
On every machine on which the custom

On every PC.
Corrrect
9. Complete inventory reporting is available ONLY if we are using the Confi
True (*)
False
Incorrect. Refer to the Why Use Th

Collector Download
News and Notes (*)
Healthcheck region
Knowledge Articles
Certification
Correct
Previous
Next
Page 2 of 4
Summary

11. Remote Diagnostic Agent output is encrypted and special privileges are
True
False (*)
Correct
12. What is the minimum RDA version required to have RAC multi-node sup
3.1
5.3
4.7
3.6
4.2 (*)
Incorrect. Refer to the Remote Dia
R12 Payables
13. List the benefits of the invoice lines in R12 Payables.

Easy and flexible data entry (*)
Ability to capture & view information ab

Resembles the real life model (*)
Easier approach to handle special invoic

Better accounting mechanism (*)
Incorrect. Refer to the R12 Payable
14. Select all the process changes which are applicable in R12 Payables Inv
Invoice workbench now contains header
New forms to perform price/quantity cor
Invoice line can be matched against a P
Charges can be entered at the line level
Freight can be entered at the header an
Incorrect. Refer to the R12 Payable
15. R12 payables improve end user productivity by allowing users to do qu
True (*)
False
Correct
Previous
Next
Page 3 of 4
Summary

R12 Support Resources
16. TRUE or FALSE. Planning Your Oracle E-Business Suite Upgrade from Re
True (*)
False
Correct
17. My Oracle Support Community is: (select all that applies)
a multi-channel interactive community f

It is Oracles multi-channel platform for
Its also a micro-community within Orac
My Oracle Support Community is availab

None of the above
Incorrect. Refer to the R12 Suppor
18. Which tool or document describes the value associated with the new fe
Maintenance Wizard
Best Practice White Paper
R12 information center
EBS Dianostic Support Pack

Release Value Propositions (*)
Incorrect. Refer to the R12 Suppor
Previous
Page 4 of 4
Summary

1. How far back can I retrieve the historical configuration data?
Since the first collection (*)

Only the last 10 collections
Last 30 days
Last 90 days
Last 7 days
Correct
2. What is a healthcheck?
Dynamically generated reports based on the outp
One of the Support offerings available to ACS cus
Dynamically generated reports based on the syst
Manually run reports based on the systems inform

Another name for RDA output.
3. Customers need to pay a certain percentage of extra support fee on top of the p
True
False (*)
Correct
4. Complete inventory reporting is available ONLY if we are using the Configuration
True (*)
False
Correct
5. What benefits are not available if you use RDA generated configurations?

Project creation & tracking
Product alerts
Healthchecks (*)
Detailed configuration view (*)
Service request submissions

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Summary

6. You can download the OCM collector immediately upon logon to My Ora
True (*)
False
Correct
7. What is included in a configuration?

Operating system information (*)
Software versions (*)
User login data
Business data
Hardware details (*)
Corrrect
8. What are the different types of configurations?

Manually entered
Automatically generated by RDA (*)
Auto collected (*)
Configs associated with projects
All of these
Corrrect
9. What do product alerts provide you with?
Critical alerts associated with a configur
Links to documentation. (*)

Links to the bug description. (*)

10. What is the minimum RDA version required to have RAC multi-node sup
3.6
5.3
4.2 (*)
4.7
3.1
Correct
Previous
Next
Page 2 of 4
Summary

Collector Download
Healthcheck region
Knowledge Articles
Certification
News and Notes (*)
Correct
12. Remote Diagnostic Agent (RDA) is
Real Application Cluster monitoring agen
A set of command line diagnostic scripts
Diagnostic script executed by Oracle pro
A part of Oracle Enterprise Manager's di

None of the above
R12 Payables
True (*)
False
Correct


Correct


Incorrect. Refer to the R12 Payabl
Previous
Next
Page 3 of 4
Summary

Collector Download
Healthcheck region
Knowledge Articles
Certification
News and Notes (*)
Correct
12. Remote Diagnostic Agent (RDA) is
Real Application Cluster monitoring agen
A set of command line diagnostic scripts
Diagnostic script executed by Oracle pro
A part of Oracle Enterprise Manager's di
None of the above
R12 Payables
True (*)
False
Correct


Correct


Incorrect. Refer to the R12 Payabl
Previous
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Summary
Test: General Product Support Assessment (v4.0)

This 65-question assessment test is the final component of the General Product Support Specialist guided learnin
Customer User Administrator and Support Identifiers
1. Oracle Support manages roles and responsibilities for all users associated to a S
True
False (*)
Correct
2. It is an Oracle recommended best practice to have multiple CUAs for each Suppo
True (*)
False
Incorrect
3. Support Identifier groups allow you to group assets and products from the same
True
False (*)
Correct
4. The Customer User Administrator (CUA) manages access levels for other CUAs (
True (*)
False
Correct
5. Who approves End Users and sets their access levels for My Oracle Support?
Oracle Support
Your Organization
Your Customer User Administrator (*)
None of the above
You do not need approval for access
Correct
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Summary

Customer User Administrator and Support Identifiers
6. As a customer or partner, how would you locate a Support Identifier?
Log a Service Request

Log a non-technical Service Request (*)
Post a question in the Using My Oracle S
Ask a colleague on your team who migh

Correct
My Oracle Support Introduction

7. You have a Hardware SI and your dashboard is NOT showing the Assets
Click the Contact Us link in My Oracle Su
Contact an Oracle colleague and ask for
Go to your My Account page and confirm
Select 'Customize Page' on the My Orac

None of the above
Correct
8. You would like to locate content about what changed in the LATEST My
Access the My Oracle Support Resource

Search for 'Release Notes' in the Global
Post a question in the Using My Oracle S
Call Oracle and log a Service Request to

Correct
9. My Oracle Support has pre-set dashboard configuration options based o
True
False (*)
Correct
10. My CUA is my first point of contact for any access issues I experience w
True (*)
False
Correct
Previous
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Summary

My Oracle Support Introduction
11. As a user of My Oracle Support, you want to get the most value from th
Reduce wasted time and frustration by o

Add as many widgets as you can to the
Consider modifying your dashboard any
Do not customize what you see in the da

Ask your CUA to suggest a layout
This is a key benefit of the My Ora
12. As a customer, you want to stay informed about ALL UPDATES to conten
Follow @myoraclesupport on Twitter
Log a non-technical support Service Req

View the User Resource Center on your
Subscribe to Hot Topics E-Mail: From Sel

None of the above
You can follow us on Twitter or log
13. The number of tabs you see in My Oracle Support depends on the Supp
True (*)
False
Correct
Knowledge Search and Browse

14. A common problem that Users experience in My Oracle Support when s
True (*)
False
Correct
15. What is a Search Assistant?
An option you can select under Knowled
Voice-activated help feature that you ca
Some products have created Search Ass
A new section in the Service Request pr

Incorrect
Previous
Next
Page 3 of 13
Summary

Knowledge Search and Browse
16. You are looking to install the Oracle E-Business Suite (EBS) product rang
Log a Service Request and ask for Oracl
Search in the Global Search box with the
Read the documentation on http://docs.
Post a question in the EBS Community a
On the knowledge Base widget in My Or
The answer is based on the constr
17. PowerView is a type of search that you can use in place of Global Searc
True
False (*)
The PowerView feature allows you
18. What is the best way to find content in My Oracle Support based on pro
Post a thread in My Oracle Support Com
Use the 'Search & Browse' feature on th

Global Search bar
Check the Certifications tab
Incorrect
19. Any time you type a search into the Global Search bar (on any tab), the
True (*)
False
Correct
Product Certifications
20. A product is certified for a specific release of an operating system (OS)
True (*)
False
Correct
Previous
Next
Page 4 of 13
Summary

Product Certifications
21. What does the Certifications tab in My Oracle Support provide to the us
A quick way to log Service Requests rela
This tab is only available to you in My O
Access to product certification informati

None of the above
Incorrect
22. Is there any reason to check the Certifications tab on a regular basis if m
Yes, to check the support dates to under
No, you would only check during an acti
No, there is no new information on the C
Yes, because you can pick the releases y

Incorrect
23. I am not sure of the exact product name to use in the Certifications tab
Locate the product name glossary on th

You should be able to find your product
Create a new thread and ask the Certific
Check your SI to find out exactly how to

None of the above
If the product is not listed, it indica

24. What is the definition of a certification?
A combination of Oracle and third-party
A testing matrix that Oracle provides via

Incorrect
Patches and Updates

25. What products can use patch plans? Identify an answer within My Oracl
You set this preference in My Account to
Database, Fusion Middleware, and Enter

All Oracle Products
Only products which have collector insta
Database, Fusion Applications, Fusion M

Incorrect
Previous
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Summary

Patches and Updates
26. Regardless of your specific Oracle products, the general process to dow
True (*)
False
Correct
27. You have a question about the patch you are downloading. Which is the
Locate the patch via search on the Patch
Log into My Oracle Support Community,
Submit a Service Request with your que
Call Oracle Support and ask a Support E

Correct
28. A great resource for additional help in My Oracle Support is the 'context
True (*)
False
Incorrect
29. I am looking to download the JD Edwards EnterpriseOne 9.1 patch. Wha
Log a Service Request with Oracle Supp
Select Patches and Updates Tab > Quick
Select Patches and Updates Tab > Patch
Select Patches and Updates Tab > Adva

Incorrect
30. You have some questions about a recommended patch set for your prod
Create a new thread in the appropriate p

Use the Patch Search region on Patches
Use Google to find out what recommend
Add the 'Recommended Patch Sets' widg

Correct
Previous
Next
Page 6 of 13
Summary

31. You recently created a new discussion in My Oracle Support Community
Your discussion was likely deleted by a m

Look under Browse, Content, Authored w
You can post another new thread and as

None of the above
If a posting is moved, it means an
32. What is a typical consequence of posting a product-specific question in
A moderator for the community will dire
The question will trigger an automatic e
The moderator for the community will se

None of the above
Incorrect
33. The same Oracle Support Engineers that resolve technical Service Requ
True (*)
False
Correct
34. Which of the following attributes describe the value of My Oracle Suppo
Available to users 7x24x365. You can en
Each community is staffed with a specia
Using communities allows you to bypass

None of the above
Incorrect
35. How can you change your user number to a NAME in My Oracle Suppor
In My Oracle Support - Click the drop do
Click the drop down arrow next to your n

Any of the above.
Call Oracle Support and log a service re

Incorrect
Previous
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Summary

36. When should you mark an answer Correct?
When the answer is technically correct,
Don't mark answers correct until you se
When the answer is the answer you exp

You can't mark answers correct
Correct
37. How can you view Subspaces you are following?
My profile > More > Places

In the region "Spaces I am following"
In Activity > Content Streams, I can view

All of the above (*)
Incorrect
Using Support Best Practices for Hardware & Software

38. You have a planned outage window at the end of the quarter. You can a
True (*)
False
Correct
39. You can view Health Recommendations in My Oracle Support before you
True
False (*)
The analysis runs against the confi
40. If a customer or partner has a Hardware Support Identifier (SI), what pe
None. It is available to all users

Asset-View access level (*)
CUA Access level
SR Create & Update
Incorrect
Previous
Next
Page 8 of 13
Summary

Using Support Best Practices for Hardware & Software
41. To install Auto Service Request (ASR), you need to validate all of the fol
True (*)
False
Correct
42. How is this type of collected data valuable to you?
It provides specific patching recommend
The data collected provides an understa
The data helps to determine how often y
The data links to certification informatio

None of the above
Incorrect
43. Oracle Enterprise Manager Harvest Job is a collection tool that gathers
True (*)
False
Correct
Create and Manage Service Requests

44. If you select Severity 1 for your issue, you will need to provide a manag
True (*)
False
Correct
45. Users create a new Service Request by moving through a structured ste
True
False (*)
Incorrect
Previous
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Summary

Create and Manage Service Requests
46. Which of the following is NOT an acceptable way to send data to Oracle
Upload the relevant files when creating
Upload files to Oracle using sftp with SR
Upload Hardware related files using sup
Send an email to Support Engineer's per

Incorrect
47. You are in the process of logging a new Service Request. During Step 2
Continue logging the Service Request an
Turn off the option to view suggested so
Exit the Service Request process and do

None of the above
The knowledge base attempts to i
48. The following is a common problem that Users encounter when trying t
True (*)
False
Correct
49. What are two key benefits of taking the time to create a Fully Qualified
Special fast-track handling in the Suppo

Minimum delays
Minimum delays and faster resolution (*
You can only add attachments to a Fully

None of the above
Incorrect
50. What is the best process to follow when you have a question for Oracle
Call Oracle Support
Log a technical support Service Request
Post a detailed question thread in a rele

Search the knowledge base
The question is asking for the be
Previous
Next
Page 10 of 13
Summary

Mobile My Oracle Support
51. The Mobile My Oracle Support application is only available to Users with
True
False (*)
Incorrect
52. What is the best description of Mobile My Oracle Support?
A new type of My Oracle Support Comm
A version of My Oracle Support that you
My Oracle Support web-based applicatio
A new messaging system that emails yo

None of the above
Incorrect
53. You receive a Tweet from Oracle while you are in a meeting. There is so
True (*)
False
Correct
54. I am able to create a new Service Request using the Mobile My Oracle S
True
False (*)
The option to create new Service R
55. The two main functions you can accomplish in My Oracle Support Mobil
True (*)
False
Correct
Previous
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Page 11 of 13
Summary

Mobile My Oracle Support
56. You are a CUA for your company. You are currently in a three-day organ
True
False (*)
The CUA is able to approve or den
Oracle Support Policies

57. What items are covered by your Premier Support Policy? Select all that
Access to My Oracle Support Community
Access to new functionality included in O
Access to Oracle Engineers to perform m
Access to Oracle Product knowledge and
Access to Oracle Support Engineers to d
Oracle Support is available to sup
58. What is the best approach to resolve the issue of not being able to dow
Contact your Oracle Sales representativ
Contact your Oracle Sales representativ
Google to see if the patch is available so
Log a Service Request and ask Oracle to

Correct
59. What is the recommended way to locate content about the End Date of
Access oracle.com and review the suppo
Use the Certifications tab and review the
Log a Service Request and request infor
Call your Oracle Sales or Account Repres
All of the answers are correct to so
60. What are the best methods to stay informed about the latest informatio

Search technical support on oracle.com
Download the Oracle Technical Support
Search in My Oracle Support for 'Technic

Log a Service Request and ask Support
All of the answers are possible opt
Previous
Next
Page 12 of 13
Summary

OCVS Overview
61. By participating in OCVS as either a TSANet or OPN member vendors ar
True
False (*)
Incorrect. Refer to the Oracle Colla
62. Which of the following statements are Partner requirements for collabor
Partner must establish their own severit
As part of OCVS, Partners have the optio
Partner must provide the Mutual Custom
Partner must direct Mutual Customers to
Partner must provide and maintain stan
63. Which of the following statements reflect the value proposition to our M
Strives to prevent the frustration of "fing
Provides enhanced support value for mu
Improves response by having all parties

Increases the risk and costs associated
Increases the time to implementation fo
64. Under the OCVS model, a customer calls a vendor for a technical proble
True
False (*)

65. OCVS can be used as a replacement for support
True
False (*)
Previous
Page 13 of 13
Summary

Test: E-Business Suite Support Assessment (v3.0) : Oracle Configuration Manager

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Test: E-Business Suite Support Assessment (v3.

On the applications server.

They are automatically created when you log an

Your My Oracle Support administrator creates the

They are automatically generated when you run R

Oracle Support Engineers create them when they

Incorrect. Refer to the Software Config Man

Tolerable degradation if executed off-peak hours

Severe degradation because of the heavy tracing

Incorrect. Refer to the Why Use The Configu

5. While reviewing details of a configuration, I am able to create a service request w

Test: E-Business Suite Support Assessment (v3.0)

The same time of day as you installed O

You can specify the time when setting u

Whenever you want because you have t

Incorrect. Refer to the Software Co

(Choose all correct answers)

Critical alerts associated with a configur

Incorrect. Refer to the Software Co

(Choose all correct answers)

(Choose all correct answers)

Remote Diagnostics Agents and Database Diagnostic Scripts

Download RDA from My Oracle Support,

Uncompress the RDA bundle in Oracle H

Open a web conferencing session with t

Any one of the above method can be us

Download the agent from My Oracle Sup

Test: E-Business Suite Support Assessment (v3.0)

11. New releases of the Remote Diagnostic Agent is made available on a co

14. By representing Suppliers as part of the trading community, you have a

(Choose all correct answers)

(Choose all correct answers)

accurately represent the complex relatio

Services Tolerance template assignment

Test: E-Business Suite Support Assessment (v3.0)

16. TRUE or FALSE. Recommended Patches make it easier for customers to

Life Time Support Policy (*)

Maintenance Wizard (*)

ORA-600/7445 Lookup Tool

Test: E-Business Suite Support Assessment (v3.0)

System Global Area

Every time you log an SR against that configurat

As often as you want - you can set it up as a batc

Incorrect. Refer to the Software Config Man

(Choose all correct answers)

Test: E-Business Suite Support Assessment (v3.0)

One of the Support offerings available to

Dynamically generated reports based on

Dynamically generated reports based on

Manually run reports based on the syste

Incorrect. Refer to the Software Co

7. Thousands of enterprise wide configuration can be filtered by using a M

Incorrect. Refer to the Why Use Th

On the database server.

On every machine on which the custom

9. Complete inventory reporting is available ONLY if we are using the Confi

Incorrect. Refer to the Why Use Th

Remote Diagnostics Agents and Database Diagnostic Scripts

10. New releases of the Remote Diagnostic Agent is made available on a co

Test: E-Business Suite Support Assessment (v3.0)

Incorrect. Refer to the Remote Dia

(Choose all correct answers)

Ability to capture & view information ab