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We looked for stores which had the highest return rate and also looked at the stores
which have the highest return contribution ratio. At first we looked at the Baton
Rouge Store. It had the highest return rate, but it was a relatively new store looking
at the number of purchases made there and the number of quarters for which the
numbers are listed, so we moved on to other stores. We looked at the stores which
were outliers in terms of the return contribution ratio. A very high ratio or a negative
ratio could both indicate fraud. The one we found interesting with the store 66
Extreme Retailers in Kansas City. It had a negative return contribution margin ratio,
which means that there were returns that were returned for a value much higher
than originally purchased. So we drilled down on this store by quarter, week and
weekday and found an instance where there was a negative return contribution
margin ratio of -0.7413.
Extreme Retailers KANSAS CITY (66) Store
Retur
n
Item
Qty
Return
Item Total
Retail
EA
Return
Item Qty /
Purchase
Item Qty
Return Item
Total Retail /
Purchase
Item Total
Retail
Return
Contributi
on Margin
Ratio
Cal.
year /
quar
Calendar
year /
week
Weekd
ay
20061
07/2006
111.48
0.0034
0.0056
0.3424
11
421.84
0.0166
0.0267
-0.7413
41.12
0.0027
0.0025
0.0384
428.29
0.0079
0.0242
0.0925
This instance also had a high return ratio, so it could be an instance of fraud. It
could be a case where there are lot of many purchases at discount rates followed by
returns at higher rates. This needs further investigation to check for fraud.
Product
We looked for products which have the highest return rates first since this is one of
the first potential indicators of fraud. We then drilled down by stores to see if any
stores have higher rates than the normal. Flowers was interesting since for the
Augusta store, the rates were much higher than for all the other stores. So we
drilled down further to see all the flower purchases in Augusta by days to see
variations. We found one instance where flowers were returned at a rate way higher
than the rest. This could be an indicator of fraud. We also did a return CMR/purchase
CMR ratio which was negative for only this particular case. This again indicates that
something fishy could be going on here. We have to contact Sams Club Augusta
store for further inquiry into these returns.
Retur
n Item
Qty /
Purch
ase
Item
Qty
Return
Item Total
Retail /
Purchase
Item Total
Retail
Retu
rn
Item
Qty
Retur
n Item
Total
Cost
Retur
n Item
Total
Retail
EA
211
4,403.25
4,773.45
0.0070
0.0074
11
244.95
264.17
0.0023
0.0027
566
11,544.4
7
10,739.7
9
0.0143
0.0129
20
436.19
454.84
0.0062
0.0063
141.97
133.29
0.0043
0.0037
53
1,218.92
1,287.60
0.0022
0.0025
Retu
rn
Item
Qty
Retur
n Item
Qty /
Purch
ase
Item
Qty
Retur
n Item
Total
Retail
/
Purch
ase
Item
Total
Retail
Retur
n CMR
18
0.0090
0.0145
0.0678
2.1341
17
0.0040
0.0046
0.0519
1.7272
20
0.0049
0.0068
0.0550
1.6926
440
0.0753
0.0591
-0.1409
-6.4546
19
0.0019
0.0020
0.0411
1.3582
33
0.0035
0.0049
0.0585
1.7976
19
0.0051
0.0071
0.0586
1.8045
Flowers
Extreme
WA
Extreme
WA
Extreme
VA
Extreme
NY
Extreme
CITY,
Extreme
CITY,
Retailers ATLANTA,
Retailers ATLANTA,
Retailers AUGUSTA,
Retailers JACKSON,
Retailers KANSAS
Retailers KANSAS
Weekday
Return
CMR/Purc
hase CMR
Switch fraud
Purchasing a working item,
and returning a damaged or
defective identical item that
was already owned
Cross-retailer return
Returning or exchanging an
item purchased at another
retailer (usually at a lower
price) for cash, store credit or
a similar, higher-priced item
at another retailer.