Sprint Messaging Gateway Enterprise Messenger User Guide

SPRINT ENTERPRISE MESSENGER

ANDROID USER GUIDE

Version 1.0.4

Table of Contents
Overview ......................................................................................1
Download .....................................................................................2
Upgrade versions via Google Play ..............................................2
Sign Up ........................................................................................3
Application Menu .........................................................................5
The Popup Window .....................................................................6
Conversation Styles .....................................................................7
Compose Messages ..................................................................10
Message Options .......................................................................11
Long Message Reassembly ......................................................12
Auto Forward to SMS or Email ..................................................13
Multichoice Messages ...............................................................14
Working with Contacts and Groups...........................................16
Settings ......................................................................................20
Applications Settings .................................................................21
Quick Text Settings ....................................................................23
CMAS Alerts ..............................................................................24
Custom Style ..............................................................................25
Conversation list settings...........................................................26
Message list settings .................................................................27
Notification Settings ...................................................................28

S P R I N T

E N T E R P R I S E

M E S S E N G E R

U S E R

G U I D E

Overview
Sprint Enterprise Messenger is an Android application that provides an
easy-to-use native SMS client application with integration into Sprint's
Enterprise Messaging Gateway
The Sprint Enterprise messaging application was specially designed to
support features not available with the OEM native messaging application:

Provides multiple conversation styles, appearance and unique

pop up notifications

Supports the reassembly of SMS messages where the original

message is delivered as segmented SMS messages

Provides Reminder notifications of unread SMS and MMS

messages as often as you like

Specially identifies and presents enterprise messages in a single

thread

Supports replies to SMS callback numbers and phone numbers

in the text of SMS messages

Supports Multichoice Response messages allowing users to

select and send specific replies for these special messages

Supports the ability to auto forward SMS and MMS messages

Provides ability to use messaging as a collaborative tool (group
messaging)

The application can be downloaded for a 30 day free trial, afterward it will
be billed $1.99 monthly to your Sprint bill

S P R I N T

E N T E R P R I S E

M E S S E N G E R

U S E R

G U I D E

Download
You can download the application from the Google Play market, using the
following link: https://play.google.com/store/apps/details?id=com.tm.mms

Or by searching directly from your Android device on Google Play; search

for Sprint Enterprise Messenger to get immediate access to the
application for download

Keep
automatic
updating
checked

Once youve installed the application, the Sprint Enterprise Messenger will
appear on your Android desktop

Upgrade versions via Google Play

It is highly recommended to keep the Allow automatic updating checked in
order to receive future updates of the application.

S P R I N T

E N T E R P R I S E

M E S S E N G E R

U S E R

G U I D E

Sign Up
The Sprint Enterprise Messenger can only be used after you complete
the sign up process. When you open the application
Note: You must be a
Sprint subscriber to use
for the first time you will be asked to sign up. A
the application
screen will be shown asking you to verify your phone
number.
1. Click Ok to continue to Sign Up
2. Verify your phone number is correct - If for some reason your phone
number is not shown or incorrect, please make sure to enter it
correctly
3. Once you verify the phone number click on the Sign Up button

2. Verify your
Phone number

1. Click OK

3. Then click
Sign Up

4. Please wait for the process to complete

4. Wait till
the process
completes

Note:
After the sign up process is complete you can use the application for a 30
day free trial, afterward it will be billed $1.99 monthly to your Sprint bill.
If you decide to cancel your subscription you can do so from the Application
Settings menu. Select Press to deactivate the application.

Application Menu
To open the application main menu, please use the default application
menu button while youre viewing the message threads.
Note: Depending on
your device manufacture
this button may appear
differently on some
devices

The
Application
Menu button

The Popup Window

The popup window allows immediate notification for incoming messages as
well as the ability to quickly respond to messages
Note:
Notifications
Bar also
shows
indication

Smiley Allows

Templates

immediate insertion of a smiley

Allows immediate response from a pre-defined

template
*

Speak Allows

you to record the message and convert to text

Add to Contacts

Allows you to easily add the sender to your

address book
*

Read Read

the message (Text to voice)

The Popup allows immediate notification for incoming

messages as well as quick response

Conversation Styles
The Sprint Enterprise Messenger allows you to select different
conversation styles for your messages depending on your
preferences. There are currently three styles from which to choose:
1. Standard Android Style: Main message list with Sent, Received
and Draft messages in one screen for each destination

2. Bubble Style: Main message list with Sent, Received and Draft
messages in one screen for each destination

3. List Style with separate Inbox, Outbox, Sent Items and Drafts

You can switch between Conversation styles from the settings:

Settings > Custom Style > Message list settings > Conversation
style

Select the Conversation style

Your messages will now be displayed in the style you selected

Compose Messages
To compose a new message click on the + at the top right corner of the
message list screen:

This will open the New message window:

Address the message by entering in the destination(s) manually or by

selecting from the phone Contacts + in the To field.
In addition to typing the message you can dictate the message using
speech to text conversion by pressing the
icon.
If you wish to add attachments press on the
icon. Attachments can
pictures, videos, audio, slideshows, applications, appointments,
contacts or location coordinates. The message will be sent as an MMS
or SMS depending on the type of attachment.
You can also Add subject, Insert quick text, or Discard the message
from the Settings menu.
Press Send to send the message.

10

Message Options
When you receive messages you can access special reply, forward and
call options for each message. Long press on the specific message to
access the Message Options menu.

Options Section
Reply

Reply with original message

Forward

Send

Call

Add to Contacts

Listen
Save quick text
Copy message text

Description
Send reply to sender of specific
message, e.g. specific EMG short
code
Include the original message text in
the reply
Forward the message to a new
address. Can also select from
addresses in the text of the
message or the callback number
Send a message to addresses in
the text of the message or the
callback number
Make voice call to number in the
text of the message or the callback
number
Add addresses in the text of the
message or the callback number to
your phone Contacts
Listen to the message via text to
speech software translation
Save message text to your quick
text list
Copy message text for pasting into
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Lock / Unlock message

View message details
Delete message

a new message
Prevent message from being
deleted
View message type, sender and
date / time received
Delete individual message

Long Message Reassembly

When a text message longer than 160 characters is sent to the mobile
phone, the message is delivered in multiple 160 character segments.
The Sprint EMG client is capable of reassembling the multiple segments for
display as one long message.
Settings > Application settings > Message reassembly
Click the check box to the right of Message reassembly to activate this
feature.

Sample without reassembly:

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Sample with reassembly:

Auto Forward to SMS or Email

The Sprint EMG client lets you auto forward the messages you receive to
another phone or to an e-mail address.
In order to enable, please go to SettingsApplication SettingsEnable
Auto forward, and activate this feature.

Then go to SettingsApplication SettingsSet Address and supply either

a phone number or an e-mail address to auto forward messages to and
press OK. (Note the application will auto detect if this is an e-mail or a
phone number)

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After clicking OK messages you receive will automatically be forwarded to

this destination.

Multichoice Messages
Users of the Sprint EMG SNPP and WCTP interfaces are able to send
multichoice messages requesting the recipient to select a specific reply
to be sent back to their system. The Sprint Enterprise Messenger lets
the recipient select and send the reply from the Message options list.

The reply choices are presented at the top of the Message options list:

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Press on the desired reply to send it back to the originator.

15

Working with Contacts and Groups

The Sprint EMG client lets you address messages to individual contacts
and groups. The Contacts and Groups can be from the mobile phone
address book or can be created from the EMG client while addressing a
message.
In the New Message window press the + in the To field to open the list of
existing contacts and groups.

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Select the contacts and groups for the message

If a Contact has more than one destination type you will be prompted to
select the specific destination.

When done pressing the handset Back (

) button to display all the
selected Contacts and Groups in the message To field. Finish composing
your message and press Send.

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New Contacts can be added to the address book via the phone address
book or by long pressing on a message and selecting Add to Contacts
from the pop-up screen.

New Groups can be added or deleted to the address book via the phone
address book or selecting Add new group from the Settings in the EMG
Groups tab

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Enter the name of the new group in the pop-up window to add the new
group name to the list of Groups

Select the group from the groups list to open the group window. Select Add
contact from the Settings menu. This will open the Contacts list. Select the
contacts for the group. If a Contact has more than one destination type you
will be prompted to select the specific destination. When done pressing the
handset Back (
) button to display all the selected Contacts in the group
window. Press the handset Back (
) button again to return to Contacts list

19

Settings
The settings page allows you to configure the application options for
notifications, appearance and other advanced features.
To open the settings pages, open the application menu bar (see Application
Menu) and then click Settings
Open the
Settings

You will see the following screen:

Settings Section
Application
Settings
Custom Style
Notification
Settings

Description
Controls the different application settings (see
Applications Settings)
Controls the application appearance settings
(see Custom Style)
Controls the application notification settings (see
Notification Settings)

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Applications Settings

Settings Section
Storage Settings
Delete old messages

Text message limit

Multimedia message limit
Text Message (SMS) Settings
Quick Text Settings
Message reassembly
Multimedia Message (MMS)
settings
Set MMS message priority
MMS size limit

Auto Retrieve

Description
Set if you like to delete old
messages as the limit as set on
Text message limit and
Multimedia message limit are
reached
Define the text message limit,
default is 200
Define the text message limit,
default is 20
(see Quick Text Settings)
Click to enable reassembly of long
message segments

Click to choose settings the MMS

priority either as High or Normal
Click to set the limit of MMS
message default is 300K , you
can set any value from 100K to
5MB
Opt-in to automatically receive

21

Roaming auto retrieve

Short Code
Enable short code
Edit short code
Forward
Enable auto forward

Set address
CMAS Alerts
Receive CMAS Alerts
Issue Reports
Issue a report

messages
(=default is opt in)
Opt-in to automatically retrieve
messages while roaming (=default
is opt out)
Opt in to enable grouping of EMG
messages into one conversation
Edit the short code name
(=default is EMG)
Opt in to enable auto forwarding of
messages either to E-mail or as
SMS
Set the phone number for the SMS
forwarding or the e-mail address
(see CMAS Alerts)
Issue a report of a bug to the
developers. Click OK and an
automatic report will be generated
and sent to the developers

22

Quick Text Settings

The quick text settings allow you define a default text message for quick
reply.
You can click Add to add more quick texts, Delete or Edit quick texts

23

CMAS Alerts
CMAS alerts are used to provide information about an emergency situation
from government, weather or other agencies. Please make sure your phone
is capable of receiving CMAS alerts to use this feature. If your phone is
capable then by checking any of the selections below, your phone will
receive these types of CMAS alerts

Settings
Section
Presidential
Imminent
Threat Extreme
Imminent
Threat Severe
Amber
CMAS Test
Help

Description
Presidential This CMAS alerts is always on and
cannot be changed
An imminent threat emergency alerts such as an
observed tornado or hurricane
An imminent threat emergency alerts such as
tornado or hurricane is likely
An emergency alert of an endangered, abducted or
missing child
Receive Test CMS alerts, no real emergency
Show quick help about CMAS alerts

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Custom Style

Settings Section
Skin
Conversation list
settings
Message list
settings

Description
Choose a skin for the application Regular or
one of 2 Sprint skins
Manage conversation list style (see
Conversation list settings)
Manage message listing style (see Message list
settings)

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Conversation list settings

Settings Section
Display contact
picture
Use default font
Contact font

Description
Choose whether to display a contact picture
or not on the conversation list
Check this to use the default font
Disabled if Use default font is enabled,
otherwise you can choose click to choose
font name, color, size and style

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Message list settings

Settings Section
Edit your signature
Conversation Style

Display contact
picture
Incoming font
Outgoing font
Edit box font

Description
Click to add or edit a signature for messages
Click to choose a conversation style
Android messages will appear as default
Android threads
Bubble messages will appear in bubble
(iPhone style)
List A list view - a flat view of all messages
(not accumulated to threads)
Disabled if Use default font is enabled,
otherwise you can choose click to choose
font name, color, size and style
Choose font name, color, size and style for
incoming messages
Choose font name, color, size and style for
outgoing messages
Choose font name, color, size and style for
the popup messages

27

Notification Settings

Settings Section
Enable popup
Popup settings

Notifications

Notifications Settings

EMG Reminders
settings

Description
Opt-in to enable popup notifications when
you receive messages
Click to customize the popup options, i.e.
Mark messages as read when close popup,
show popup even when phone screen is
locked or show character counter in popup
when typing a reply
Opt-in to allow the display of message
notifications in the phone Notifications bar. It
is recommended that you disable
notifications from other messaging apps to
avoid getting multiple notifications for each
message
Choose to customize the notifications, e.g.
select ringtones and or vibration when you
receive messages, enable reminders for
messages that you havent opened
Choose to set specific notification sounds
and reminders for EMG messages

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