Documente Academic
Documente Profesional
Documente Cultură
INSTITUTIONAL MANAGEMENT.
ACCOMMODATION`.
This covers all the areas generally connected with the theatre as a venue rather than the actual
performance or play. It refers to a range of departments including the box office, theatre management
and finance departments as well as cleaners, catering, ushers and van drivers.
Front of House Manager
This is the member of staff in the theatre who has overall responsibility for the audience and FoH
facilities, such as the bars, programmes, and ticket sales via the box office. They are required to be on
duty every evening in the foyer to oversee the people attending that night's performance and make sure
all the theatre facilities are running smoothly. As for training, the House Manager may have done an
arts administration course, after having first acquired some theatre experience.
This is one of the most valuable journals within this industry which can help
catering industry.
Hotel/Catering:
The catering segment of the hotel industry has expanded for the
effective and efficient management of hotels services departments in
hospitals. Services in catering contributes towards gaining better value
for money as it focuses on the hygiene of foodstuffs better service and
leisure to the customers. The catering segment has expanded rapidly
during the past decade, but yet some researchers acknowledge the size,
scope and market position in the catering sector.
Institutional Management:
guests. It also covers the organizational behavior within the hotels between
the staff of the hotels so that they could provide better facilities to guests
The importance of Front of House
and the effectiveness of the business. These departments must all work in
The Front of House is broken into different sections each with distinct roles.
RESERVATIONS;
Most of the guests reserve their rooms in advance i.e., a few hours to several
days/weeks or months before they actually arrive at the hotel. The mode of
services creates a contractual relationship between the hotel and its guest.
Andrews (2007) proposes that the main records of the room sales in the front
office are:
Reservation Form/Card
Reservation Chart
Hotel Register
Selling by specific number: In this method rooms are sold and recorded by
individual numbers. Allocate a specific room number, say 307, at the time
Delete a room from the list of total rooms available in the required
category. Mark off a specific room from the total of 50 left to sell.
The second system is most flexible and is practically used by most hotels.
hotel.
Concierge rmatio n
Guest info
d
st an ce r e late rocess
t ass i fice np
Bell staff Gues n t Of llectio
Fr o co
g the d data
a gin n
ga
Night auditor Man untin
o
acc
FRONT OFFICE:
Reception: The reception registers guests and assigns rooms to them. The
receptionists receive and welcome the guests on behalf of the hotel. The
main activity is to complete registration formalities, especially the billing
information, for the cashier to process during a guest's stay and upon
departure.
Guest Relations Desk: The guest relations executive ensures that all the
guests, especially the VIPs, are kept comfortable during their stay. She is like
the hostess in a home.
Uniformed Services
'Uniformed services' is the collective term for lobby services. The porter
service is the main service of uniformed services. When one considers the
volume of baggage that is handled in a day, one recognizes how busy the
bellboys in their shift .
Bell Desk: The desk coordinates the movement of guest baggage. This is a
real challenge as the volume of baggage during a single day is very large for
a busy hotel. They also carry out errands for the guest and the management
within the hotel precincts.
This area has ultimate importance as it the area that is between the outside area that is open for all
and the inner area that is strictly for employees and particular guests only and that too with prior
permission.
It is the place where guests are screened for business reasons before entering, the hosts are called
and interviewed, paperwork is done, and even for a small discussion, lobby is used.
As there are so many things taking place in a lobby, the lobby interior design should be to the best.
The very first place is the lobby that comes into notice, so lobby interior design is essential.
There are many such rooms in an office such as meeting rooms, visitors room, conference room, rest
room, and many more rooms.
Lobby
Hotels must have a good room mix to enable the hotel to maximise on
revenue. The most commonly sold and requested rooms are single.
Twins and doubles therefore these rooms must make up to at least
50% of the room mix. The remainder will comprise suites, penthouses,
triple rooms – and these are not as often requested as they are of
course more expensive.
SINGLE ROOMS;
Single room is the main high standard as the double room.It starts from £60
per night. It has one single bed room , toilet shower and many more facilities.
DOUBLE ROOMS:
It starts from £65 per night in the cheaper hotels .It is same as the single
room facilities
TWIN ROOMS;
In this room they had two fantastic beds. Rooms offers a great value for
money for those who are happy to share, providing a great facility and a
comfortable stay.
EXECUTIVE SUITE:
Spread over 604 sq ft, (1 bedroom + 1 living room + 1 bathroom)
,spacious. Appointed with central air conditioning, electronic safes and
bathrooms with individual shower .All rooms enjoy data port facilities,
LCD / Plasma Tv’s, direct dial telephone, tea and coffee maker,
stocked mini bar, a hair dryer and a fax machine. Rates include
complimentary airport transfer, buffet breakfast in the lounge, shared
butler service, evening cocktail, bottle of wine and usage of
boardroom/club business center.
GRANDLUXURY SUITES:
Spread over 1,250 sq ft (2 bedroom + 1 drawing room + 1 dining room + 2
bathrooms), spacious. Appointed with central air conditioning and
electronic safes. All rooms enjoy data port facilities, 2 LCD / Plasma
screens, direct dial telephone, tea and coffee maker, stocked mini bar, a
hair dryer and a fax machine in the rooms. evening cocktail, bottle of
wine.
• Reservations management
• Rooms management
• Guest account management
• General management
• Reservations
• Front desk
• Group billing
• Guest history
• Report writer
• Travel agent billing
• Tour operations
• Housekeeping
• Yield management
• Package plans
• Wholesaler blocks
• Call accounting interface
Marriott hotels have based their property management system on the IBM
173 RISC system/6000. The worldwide installation includes 250 hotels. The
goal was to set up a single architecture with one integrated database for
sales, catering, human resources, tack office, accounting, and front office
operations.
Planning for Operations is a joint effort between operations and planning that
encompasses the important institutional underpinnings needed for effective Regional
Transportation Systems Management and Operations. Planning for Operations includes
three important aspects:
While aspects of Planning for Operations are already occurring to some extent in many
metropolitan areas and States, it is the intent of this program area to instill greater
importance, innovation, creativity, and sustainability into how these activities take
place.
Once the vision and mission have been determined, organizations set goals
in order to meet the mission. The goals are set for each of the key operating
areas mentioned earlier. No one can work effectively without specific goals
and monthly evaluation reports to gauge whether the effort is moving toward
goal accomplishment, or whether adjustments must be made to change
course. McCarthy (2000) found some examples of the goals and information
a sales department should record and analyze each month follow:
Skills Identification
The key step here is the identification of roles and responsibilities. Identification of
security roles and responsibilities is probably one of the most important fundamental
aspects to a successful security program. Although, writing sample roles and
responsibilities or breaking out each of the above steps is not the focus of this topic, it
is important when defining the core security staff’s training to build on the role
definitions by creating a skills identification table. A skills identification table will
work for most organizations because it provides a quick profile of each security
professional. To create a skills identification use excel or a similar program and setup
a structure similar to the one shown in the table below.
BIBLIOGRAPHY
Education
Longman, England.
Hills
Durocher J.F. and Nyman N.B. (1991), Automated Guest Relations that
pp. 22-31
Websites
• www.fhrai.com
• www.hotelinteractive.com
• www.thomsonlearning.co.uk
• www.hcima.com
• www.ehotelier.com
• www.hotelier&caterer.com
• http://ezinearticles.com
• http://www.hostsindia.in
• http://www.hospitalitynet.org/news