Enhance Enterprise

Performance with SAP

Applications

SAP Applications to Enhance Enterprise Performance

Today, enterprises, both large and medium sized, are operating in an environment where speed, flexibility and technology are
defining growth. Enterprises are often hampered by business software systems that are inflexible, poorly integrated and expensive
to maintain and this is a serious impediment to remaining competitive and agile. Some of the key strategic and operational
challenges that enterprises face today are: Optimizing its supply chain planning and execution; improve operational efficiency and
reduce overhead costs; rapidly assimilate and integrate strategic acquisitions; end-to-end process standardization; availability
of insightful reports and analytics to drive informed decisions; prohibitive cost of purchase and implementation of conventional
Enterprise products.
In todays competitive world, enterprise applications have become critically important across industries. These applications not only
allow an organization to manage business processes but also helps improve operational efficiency and provides a single accurate
data source for business decisions.
As pioneers in SAP, Sonata provides customers with knowledgeable business value on their investment, helping them prepare for a
better tomorrow. Our SAP product functionality and the breadth of our product offering allow our customers take their organization
to the next level.

Service Offerings
Sonatas SAP practice offers a range of services to suit customer needs:
Consulting Services
Business Case Preparation
Solution Envisioning
Post Implementation Audit
Upgrade Assessment

Deployment Services
Implementation
Rollouts
Upgrades
Costomization
Integrations

Support Services
Incident Management
Change Requests
Instance Management
Testing

Consulting Services
Sonatas SAP practice provides consulting services to help customers achieve operational and business efficiencies. We offer rich
industry knowledge and a successful track record of SAP product implementations and experience worldwide.

Deployment Services
With experience garnered over multiple successful ERP implementations, Sonata is the ideal implementation partner for SAP
products. Our top class consultants bring in industry best practices and standards, ensuring that our customers get uncompromised
benefits such as risk mitigation, time and cost optimization and quality deliverables.
Implementation: Sonata uses the ASAP methodology, along with its strong capabilities and deep experience in SAP, to ensure
successful implementations.
Project Preparation
Business Blueprint
Realization
Final Preparation
Go-Live and Hyper Care
Rollouts: Sonatas toolkit-based approach leverages the experience we have in global rollouts to optimize the rollout effort.
Standard Rollout Kit Preparation
Individual Rollouts at Locations
Upgrades: SAPs commitment to improving its applications results in periodic upgrades that offer greater value, and provide new
advantages for its customers businesses, along with maximum return on the SAP investment. As a long term SAP partner, we
provide the following upgrade services to our customers to ensure they are equipped with the latest technology and product
capabilities:
Upgrade Assessment

Customization Study

II Trial Upgrade

Upgrade Approach

Server Study

UAT

Preparation

System Audit Report

End User Training

System Study

I Trial Upgrade

Transition
Go-Live & Support

Customizations and Enhancements:

Sonatas rich industry experience, state-of-the-art of offshore development centers and flexible onsite/offshore model results in
cost-effective customizations and enhancement solutions for its customers.

Support Services
With an SAP practice backed by committed investments, Sonata focusses on not just engaging with customers, but partnering
with them to ensure the desired business outcomes. As part of business-as-usual support, Sonata provides Incident Management
and Instance Management in accordance with ITIL standards. Testing, evaluation and deployment of application changes including
new releases, updates and fixes is also provided.
Our Application Management Service (AMS) provides tremendous scope for organizations to not only save operational costs, but
also derive sustainable value and enhanced service quality. Our AMS offerings for SAP are as follows:
Technical
Consulting

Effective Change
Management Process

Defined Governance
Model
Best Practices
and Knowledge
Management

BASES team with

expertise in areas
such as solution
manager, monitoring
system tuning, patch
applications
NetweaverDev service:
ABAPL, PI, BO, BI

Functional
Consulting
Application
Configuration
Unit Testing
Documentation
User Training

Issue
Resolution
L1/L2/L3 Support

Application
Management
Estimation
Scoping
Development
Support
Maintenance

Solution Accelerators and Framework

Our innovative output-based service offering for SAP AMS provides customers with attractive pricing models that suit various
budgets and maturity levels, and ensure comprehensive adoption of SAP into the overall operations. Other key features include:

3 Unique Membership Plans

Gold Level

Customizable
Service Plan

Value-points based
Comprehensive List of Services

Platinum Level

SLA Driven
Service Delivery

ITIL Based Processes

Diamond Level

Easy to Buy and

Quick to Start

Loyalty Rewards

Experienced and certified SAP consultants and Subject Matter Experts (SMEs) for resolving critical issues in Manufacturing,
CPG, Retail, Pharmaceuticals and other industries
Customer-specific Centers of Excellence for strategic customers to leverage best practices and consolidate knowledge
Proven governance models with defined SLAs, Priority and Severity levels that can be tailored to specific organizations, thereby
ensuring friction-free end-user experience

Governance Model
Sonata ensures a successful shared services model for its customers by governing and delivering the same through robust
governance practices, that align both operational and strategic objectives to achieve relevant business outcomes.

Strategic
Engagement

Overall Business
Strategy

Change Management
Practices

Communication and
Reporting Plan
SLA Delivery
Operational
Engagement

Report

Plan

Resource Management
Change Management

Act

Do

Business Outcome
(Operations and Cost
Efficiencies)

Customer specific
Center of Excellence
Process Standardisation
and Benchmarking

Check
Risk Management and
Mitigation Plan

Capability Building

Business Model
Sonata has designed various business models to suit different operational environments, thus ensuring that adoption is smooth
and comprehensive:
Offshore Model

Hybrid Model

Fixed Plus
Capacity Model

A Team of Skilled SMEs deployed

Resources are shared across multiple clients
Dedicated SPOC (Single Point of Contact) manages the SAP shared support projects
The SME deployed on site will liaise with the customer team
Dedicated Project Manager, offshore will manage the Project Deliverables, Planning and Project
Management Activities
Fixed number of offshore resources
Resources are scalable based on customer forecast
Provide visibility into ongoing work volumes
Time and Material billing

Successful, quick upgrade and smooth transitioning for support with ERP modules
Conducted upgrade to latest version of ERP, implemented new features and went live in a very short period of
time, offering the client, a major financial services provider, a hassle free and smooth transformation.
BENEFITS: Dedicated support model, seamless transition to offshore support and availability of custom reports
in payroll and other models.

ERP and Mobile Integration Enhances Operation and Resolve Technology Issues
Sonata helped a world leader in retail implement a new channel for customer order delivery, and resolve its
technology issues in integrating its ERP and mobile fulfilment systems.
BENEFITS: The integration helped the retailer drive revenue growth and enhance customer satisfaction.

Support across sales, post warranty tracking, and month and year ending with offshore support
Successful SAP application support partner, offering reliable, stable and cost-effective support, tight security and
enhanced access control features, for leading battery manufacturer.
BENEFITS: Reduction in TCO with offshore support that encompasses sales, tracking of warranties, month and
year end activities; consulting services to meet growing business.

Optimization of business processes via enhanced SAP functions and enhanced user satisfaction
Quick and top of the line integration solution with minimal resource utilization costs offers integration of company
codes, and improves performance and efficiency, alongside access to information and enhanced end user
satisfaction.
BENEFITS: Consulting support on financial implications and specific requirements as needed; optimized business
processes and access to status updates of issues.

Why Sonata
Industry-specific SAP Solutions
Sonata has built industry-specific components like Sonnet Industry Machinery & Components (IM & C) and Sonnet
Component Manufacturing (CM). This is the Sonata Difference that gives you a valued advantage.

Solution Accelerators
Sonatas Solution Accelerators is a set of re-usable assets that not only accelerates the product evaluation process (during
the pre-sales stages), but also accelerates the delivery process, leading to significant time and cost savings.

Reduced TCO of Enterprise Applications

Time and again, Sonata has successfully demonstrated its ability to implement, support and deliver enterprise SAP
applications at a lower cost of ownership and maintenance.

Strong Engineering Competencies

Sonatas strategic investments in SAP technologies, such as Centers of Excellence (CoEs) and practice groups, are
designed to improve competencies, develop deep understanding of SAP products and derive business efficiencies for
customers.

Reduced time to market

The CoEs and practice groups focus on building solutions, frameworks and reusable components to reduce project and
implementation lifecycles.

Reduced Time-to-Market
Sonata has built a comprehensive knowledge management (KM) framework to ensure that all vital information and learnings
are captured and recorded, enabling quick ramp-up through documented induction kits.

ABOUT SONATA SOFTWARE

Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge,
technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods
industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer
engagement, operations efficiency and return on IT investments. A trusted long-term service provider to Fortune 100 companies across
both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leaders who want
to make an impact on their businesses, with IT.

NORTH AMERICA | EUROPE | ASIA | ANZ

in
For more information write to us at:

info@sonata-software.com

t
APS Trust Building, Bull Temple Road
N. R. Colony, Bangalore - 560 019, India
T: +91-80-6778 1999 | F: +91-80-2661 0972

www.sonata-software.com