SERVICE BULLETIN

COPIER

Issued by Canon Europa N.V.

MODEL:

NP6216

No.:

1550-006 Rev. 1
(D6-12E-035-1)
DATE: 13.06.97

Major quality issues

Quality upgrade/production efficiency

Field quality problems

Miscellaneous

SUBJECT:

DIFFERENCES BETWEEN THE NP1550 AND NP6216

Outline
Accompanying the marketing of the NP6216, notification is made here of differences between the NP6216
and the NP1550.
This content will be incorporated into the next revision of the NP1550 Service Manual (FY8-13BN-010),
Service Hand Book (FY8-2380-010) and Parts Catalog (FY8-31AS-010).
Details
1) The major differences between the NP1550 and NP6216 are listed below.
Accessory change
The Stapler Sorter has been changed from the Stapler Sorter-B1 to the Stapler Sorter-D2. Other
accessories are unchanged.
Modification to shape and color of external cover
Change in Control Card V attachment position
The attachment position has been changed from the right side of the control panel to the left side.
Connect the 4P connector cable to the extension cable and the 4P connector on the copier control panel.
Change in copy speed (see the table below)
Reduction ratio

Direct

Paper size

Cassette

Copies/min.

A3

(297 420 mm)

A3

A4

(210 297 mm)

A4

16

A4R

12

A4R (297 210 mm)

I

50%

II

A3 A4

A4R

10

A4 A3

A3

10

II

200%

Reduction

Enlargement

The auto shut off mode is available.

Serial number change
NP6216 (230V UK)
: F13-4451 QBE 00001 and later
NP6216 (230V Europe) : F13-4491 UCC 00001 and later

- 1/7 -

1550-006 Rev. 1
2) Differences in Parts Catalog
[Changed parts]
Part no. (OCI part no. is in parenthesis)
Fig./Key no.
100-13
100-13A
100-18
100-13D
325325-1
325-11
325-9A
325-9
325-11A
101-4
101-12
130130-17
130-10
130-9
130-8
130-3
130-11
130-12
130-13
130-16
130-2
102-37
810810-33
103-22
1-3-22B
103190190-1
100-7
100-6
100-19
640-4
640-5
101-18

NP1550

NP6216

FG2-4181-00P
FC1-3552-00P
FA0-0186-00P
FC1-3550-00P
FG0-2987-01P
FF2-5619-00P
FF2-6702-00P
FC1-3553-00P
FF2-6700-00P
FC1-3554-00P
FC1-0928-00P
FH0-0068-00P
FG2-2970-02P
FC1-5384-00P
FC1-1009-00P
FC1-1008-01P
FC1-1007-00P
FC1-5373-00P
FC1-5375-00P
FC1-5381-00P
FC1-5378-01P
FC1-5383-00P
FC1-5374-00P
WT2-0434-000
FG1-7396-380
FG1-7397-390
FA5-1958-000
FF2-7417-00P
FC1-5369-00P
FG0-1111-00P
FG2-3024-01P
FC1-0893-01P
FC1-0751-00P
FF0-0066-01P
FA0-0157-00P
FA5-1764-000
FA5-1765-000
FC1-0983-00P

FG0-1216-00P (992990J)
FA0-0658-00P (992959W)
FA0-0671-00P (992961Q)
FA0-0678-00P (992986A)
FG0-1213-00P (992885D)
FF0-0199-00P (992886E)
FF0-0198-00P (992887F)
FA0-0654-00P (992892C)
FF0-0197-00P (992894E)
FA0-0679-00P (992922H)
FA0-0648-00P (992984E)
FH7-6268-00P (992991F)
FG0-1215-00P (992979S)
FA0-0680-00P (992966M)
FA0-0660-00P (992967N)
FA0-0661-00P (992968X)
FA0-0662-00P (992969Y)
FA0-0664-00P (992970V)
FA0-0665-00P (992971J)
FA0-0666-00P (992972K)
FA0-0667-00P (992974M)
FA0-0668-00P (992975N)
FA0-0669-00P (992976P)
WT2-5300-000 (363855E)
FG0-1214-00P (992880L)
FG0-1223-00P (992881H)
FA0-0651-00P (992896G)
FG0-1208-00P (992898J)
FA0-0650-00P (992897H)
FG0-1207-00P (992900Y)
FG0-1225-00P (992884C)
FF2-0202-00P (992883B)
FA0-0657-00P (992888Q)
FA0-0656-00P (992889R)
FA0-0652-00P (992895F)
FS4-2186-000 (362460M)
FC1-7200-00P (362462B)
FA0-0873-00P (992980Q)

Qty

Part name

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
4
1
1
1
1
1
1
1
1
1
1
1
1
1
1

DOOR, FRONT
LABEL, JAM BY-PASS
BLOCK, DOOR LOCK
LABEL, INSTRUCTION
MULTI FEED ASSEMBLY
HANDLE
COVER
LABEL
GUIDE, PAPER
LABEL, PAPER SUPPLY
MOUNT, MAIN SWITCH
SWITCH, ROCKER
CONTROL PANEL ASSEMBLY
FRAME, RESISTOR
SUPPORT, CONTROL PANEL, LEFT
SUPPORT, CONTROL PANEL, CENTER
SUPPORT, CONTROL PANEL, RIGHT
COVER, CONTROL CARD
KEY TOP, NUMERIC
FRAME, KEY TOP
KEY TOP, PRINT/RESET
KNOB, SLIDE
LABEL, OPERATION KEY
CLIP
FIXING ASSEMBLY 220V
FIXING ASSEMBLY 240V
HANDLE
LEVER, RELEASE
LEVER, FEEDER ASSEMBLY RELEASE
KNOB, FIXING ASSEMBLY
EXHAUST FAN ASSEMBLY
DUCT
TRAY, MANUAL FEED
TRAY, MANUAL FEED
TRAY, COPY
SPRING, TORSION
ROD, STIRRING 2
PLATE, MAGNET CATCH

- 2/7 -

1550-006 Rev. 1

Added pages
Part no. (OCI part no. is in parenthesis)
Fig./Key no.

Qty
NP1550

350350-1
350-4
350-5
350-6
350-7
350-17
930-

FG2-2978-01P
FA5-1891-000
FA5-1894-000
FA5-1895-000
FA5-1896-000
FC1-0705-00P
FA5-1908-000
FG2-3008-01P

Part name

NP6216
FG0-1070-00P(362190F)
FA0-0244-00P(362191U)
FA0-0245-00P(362192V)
FA0-0247-00P(362194X)
FA0-0246-00P(362193W)
FA0-0251-00P(362198B)
FA0-0252-00P(362199C)
FG0-1226-00P(992760A)

1
3
1
3
3
1
1
1

FEEDER ASSEMBLY
BELT FEEDER
SHAFT
PULLEY, DRIVE
PULLEY
SEAL, DUCT
GUIDE, PAPER FEED
DC CONTROLLER PCB ASSEMBLY

Added parts
Part no. (OCI part no. is in parenthesis)
Fig./Key no.
350-8
350-11
350-14
350-24
350-501
350-502
350-503
350-504
350-505
350-506
350-507
350-508
930-Q318
930-Q303

NP6216
FA0-0250-00P(362197S)
FA0-0249-00P(362196Z)
FA0-0248-00P(362195Y)
FA0-0277-00P(362371P)
XB1-2300-409
XB1-2400-609
XD3-2200-122
XD2-1100-642
XD1-4200-402
XD2-1100-502
XD3-2200-182
XD1-1108-225
FG0-1229-00P(992768E)
FG2-9015-00P(994661V)

Qty
1
1
1
1
2
9
1
5
1
2
1
2
1
1

Part name
SUPPORT, PAPER TRANSPORTATION
GUIDE, AIR
GUIDE, PAPER
CUSHION
SCREW, MACH., TRUSS HEAD, M3x4
SCREW, MACH., TRUSS HEAD, M4x6
PIN, DOWEL
RING, E
WASHER, TOOTHED LOCK
RING, E
PIN, DOWEL
SHIM
ROM
CPU

Deleted parts
Part no. (OCI part no. is in parenthesis)
Qty

Fig./Key no.

Part name

NP1550
350-3
350-8
350-11
350-14
350-15
350-23
350-27
350-26
350-28
350-30

FA5-1893-000
FA5-1898-000
FC1-1025-00P
FA5-1905-000
FA5-1906-010
FH7-1529-000
FA5-2160-000
FA5-1909-000
WT2-0030-000
XA9-0134-000

1
1
1
16
3
1
1
1
1
6

PLATE, ROLLER HOLD

PLATE, MOUNT, FEED ASSEMBLY
DUCT
HOLDER, PULLEY
COUPLING
FAN, DC24V
CUSHION
GUIDE, PAPER FEED, FRONT
TIE, CABLE
NUT, PUSH

- 3/7 -

1550-006 Rev. 1

Added pages
<NP1550 Service Manual (FY8-13BN-010) modified contents>
Page
3-24

NP6216

NP1550
G. Developing Assembly/Drum Cleaner
1. Outlines

When the amount of toner in the hopper is

sufficient, the sensor output is 1. When it is
below the specified level, the output is 0.
The DC controller checks for 5 seconds after
copying is completed if the TONER EMPTY
signal (TEP) is being outputted. If the signal is
outputted continuously for 5 seconds, it is regarded
as TONER OUT -First time. If another TONER
EMPTY signal is received in the same way after
the next copying operation is completed, it is
regarded as TONER OUT -Second time and the
DC controller makes the ADD TONER indicator
flash. The CT unit for this copier does not have a
remaining toner sensor or waste toner sensor.

G. Developing Assembly/Drum Cleaner

1. Outlines

When the amount of toner in the hopper is

sufficient, the sensor output is 1. When it is
below the specified level, the output is 0.
The DC controller checks for 40 seconds during
copying if the TONER EMPTY signal (TEP) is
being outputted. If the signal is outputted
continuously for 40 seconds, it is regarded as
TONER OUT and the DC controller makes the
ADD TONER indicator flash.
The CT unit for this copier does not have a
remaining toner sensor or waste toner sensor.

- 4/7 -

1550-006 Rev. 1

Added pages
Page
5-5

NP1550
C. Checking the Operation
Step
1

Work

Remarks

Turn the door switch ON using the door

Make a copy after the COPY START key

has gone green.
Wait for ten seconds or more after the drum
has stopped, and make another copy.

Check the following:

No abnormal sound is heard.
The ADD TONER indicator flashes about
five to ten seconds after the second copy
operation is over.

Check that counter operaters properly.

Check that the reading has increased by two

from the reading recorded in step 7.

NP6216
C. Checking the Operation
Step
1

Work

Remarks

Turn the door switch ON using the door

After making any copies of the following.

The COPY START key goes red.
1 making 7 continuous copies on A3
2 making 9 continuous copies on A4
3 making 5 single copies on A3
4 making 5 single copies on A4

Check the following:

No abnormal sound is heard.
The ADD TONER indicator starts to flash
when the Copy key on the control panel
turns red at the end of copying for any of
following.
1 making 7 continuous copies on A3
2 making 9 continuous copies on A4
3 making 5 single copies on A3
4 making 5 single copies on A4

Check that counter operaters properly.

Check that the reading has increased by the

number of copies made from the reading
recorded in step 8.

- 5/7 -

1550-006 Rev. 1

Added pages
<NP1550 Service Manual (FY8-13BN-010) added contents>
Page
3-41

NP6216
VI. SERVICE MODE
A. Outline

B. Using the Service Mode

<Mode No.C18>
Press the AE key twice, and check CEE is indicated on the control panel; then, press the
SORT/GROUP key.
<Mode No.C21>
Change the setting using the NUMERIC keypad, and press the SORT/GROUP key.
8) Press the service switch (SW300) to leave the service mode.

3-43a
Mode No.

Display

Default Settings

Remarks

C21

Auto shut off

mode
setting

Selects/Deselects the auto shut off mode: 0,

OFF; 1, ON
(The copiers fixing unit and keyboard unless the
ENERGY SAVER key will turn OFF if the copier
is left alone for 30 minutes.)

0 or 1

- 6/7 -

1550-006 Rev. 1

Added pages
<NP1550 Service Hand Book(FY8-2380-010) modified contents>
Page
NP1550
4-15

27.

Indicator does not GO OFF when there is toner during black copying

Cause/Problem
area
DC controller
PCB

Procedure

Check

Result

Action

Does the indicator come back ON

when the power switch is set OFF,
then ON again?

YES

Replace the DC
controller PCB.

DC controller
PCB

Turn the power OFF, and disconnected

J39. Turn the power ON, and press the
COPY START key; 5 sec or moreafter
the main motor has stopped, press the
COPY START key once again. Does
the indicator go ON when the main
motor is at rest?

YES

Replace the DC
controller PCB.

Stirring rod
gear

Does the stirring rod inside the black

developing assembly operate
normally?

NO

Check the stirring rod

and gear.

YES

Replace the black toner

level sensor(TS1).

Black toner
level sensor

NP6216
27.

Indicator does not GO OFF when there is toner during black copying

Cause/Problem
area
DC controller
PCB

Action

Procedure

Check

Result

Does the indicator come back ON

when the power switch is set OFF, then
ON again?

YES

Replace the DC
controller PCB.

DC controller
PCB

Turn the power OFF, and disconnected

J39. Turn the power ON, and press the
COPY START key to make any copies
of the following:
1 making 7 continuous copies on A3
2 making 9 continuous copies on A4
3 making 5 single copies on A3
4 making 5 single copies on A4
Press the COPY START key once
again.
Does the indicator go red when any
copies of above has been made?

YES

Replace the DC
controller PCB.

Stirring rod
gear

Does the stirring rod inside the black

developing assembly operate
normally?

NO

Check the stirring rod

and gear.

YES

Replace the black toner

level sensor(TS1).

Black toner
level sensor

- 7/7 -

Canon

SERVICE BULLETIN

COPIER

Issued by Canon Europa N.V.

MODEL:

No.:

NP6216
(MANUFACTURED BY OCI)

Major quality issues

Quality upgrade/production efficiency

Field quality problems

Miscellaneous

LOCATION:
SUBJECT:

1550-007
(D6-12E-038)
DATE: 21.11.97

COPY-BOARD COVER
STIFFING AND GRIPPING OF COPY-BOARD COVER
HINGES

Outline
This bulletin details the measures for preventing stiffing and gripping of hinges of the Copy-Board Cover
caused by the modified profile of the rotation cam located in the hinges of Copy-Board Cover.
Details
[Phenomena]
After few hundreds of open/close cycles of the Copy-Board Cover, the hinges might become stiff and
eventually grip.
[Cause]
The interference between the rotation cam and the hinge of the Copy-Board Cover was increased to allow
the unit maintaining an open angle of 45o.
Such higher interference may however cause hinges to become stiff and eventually grip after few hundreds
of open/close cycles.
Factory Measure
[Temporary Measure]
The rotation cams located in the hinges are being lubricated with Grease Permalub G-2 (CK-0551-000) in
the Factory. Several thousands of machines are being retrofitted from the warehouse by lubricating with
Grease Permalub G-2 (CK-0551-000) the rotation cam located in the hinges of Copy-Board Cover.
Although avoiding the stiffing and gripping of the hinges, this will however maintain the ability for the unit
o
to keep an open angle of 45 .
[Permanent Measure]
The Permanent Measure is yet to be defined at the time of issuing of this bulletin.
Field Measure
The rotation cams located in the hinges of Copy-Board Cover shall be lubricated with Grease Permalub G-2
(CK-0551-000).
[Operations]
1) Remove the copy board cover (blanket), and hold it onto a table.
2) Bend the hinges of the unit.
3) Lubricate the profile and the guides of the rotation cams located in the hinges using Grease Permalub G-2
as described in Fig. 1.
4) Remount the Copy Board Cover on the machine.
- 1/2 -

1550-007

Apply Grease Permalub G-2 in the Gap

Fig. 1 Lubricating The rotation Cams

Note: Apply Grease Permalub G-2 (CK-0551-000) on along the full width and the inner surface of the gap on the rotation
cams.
Caution : When applying the grease, take care not to paste it on outer surfaces, neither of the hinges, nor of the cams.

- 2/2 -

SERVICE BULLETIN

COPIER

Issued by Canon Europa N.V.

MODEL:

NP6216, NP1550

No.:

VERY IMPORTANT
SUBJECT:

1550-008 Rev. 1

Date: 09.07.99

DEFECTIVE OPTIONAL POWER SUPPLY FH3-2388

PROBLEM
The Sorter or Stapler Sorter is not working.

CAUSE
The optional power supply FH3-2388-000 is defective.
The Optional Power Supply may break down under the following conditions:
1. When the copier main switch is turned on with the sorter cable connector DETACHED!
(This condition could happen when the sorter is detached for troubleshooting.)
2. When the sorter cable connector is pulled out of the machine when the copier is on.
Condition 1 is normal and belongs to the properties of the PCB design. Normally, only an error code
will be displayed.
Condition 2 is not normal and a countermeasure will be made to prevent this.

FACTORY MEASURE
At the output of the power supply a resistance is added to prevent an open-circuit.

FIELD MEASURE
Add the resistance unit FM6-2275 to the power supply.
Connect the connector of the resistance unit FM6-2275 to the connector J3 on the power supply PCB
FH3-2388.
Tighten the metal sheet, on which the resistance is mounted, with the PCB mounting plate FA6-8611.
See the figures 1 and 2.
Note:
When the resistance is not added to the power supply, it must be prevented that the copier is switched
on with the sorter cable detached.

SERVICE PART
NO.
1

DESCRIPTION

PART NO

Q'TY

O
N RESISTANCE UNIT

FM6-2275

01

IC

P.C.

YY

---

COPIER

-2-

1550-008 Rev. 1

Tighten the countermeasure part with the PCB

mounting plate with a screw here.

Countermeasure part
Sorter power supply

Pass the connector

through the opening and
connect to the J3 on the
power supply PCB

Fig. 1: The power supply unit with countermeasure part installed

COPIER

-3-

1550-008 Rev. 1

Tighten the countermeasure part

with the cover sheet metal.

Fig. 2: Connect the connector of the countermeasure part to the connector J3.

SERVICE BULLETIN

COPIER

Issued by Canon Europa N.V.

MODEL:

NP6216

LOCATION:

EXHAUST FAN ASSEMBLY

SUBJECT:

PREVENTING GENERATION OF NOISE

No.:

1550-009
(D6-OCI-002-00)
Date: 10.08.99

OUTLINE
This bulletin has the purpose of informing the Field about the measures for preventing the occurrence
of noise from the Exhaust Fan Assembly. This bulletin also describes the proper sequence of
operations and precautions to observe for by upgrading the units configuration of installed machines.

DETAILS
The Exhaust (ozone) Fan Assembly may occasionally generate noise.
The accidental, partial detaching of the Adhesive Sponge Ring from the Front Fan Support Plate
causes the noise.
[Phenomenon]
In the original configuration, the movement of the springs suspending the fan wheel at the front is
limited by the fact that a portion of them is stuck to the Adhesive Sponge Ring. This, in turn, is stuck
to the Front Fan Support Plate. See Figure 1 for details.

Fig. 1 Original Configuration (Front Fan Support Plate with Adhesive Sponge Ring
FA0-0698-00P)
This solution was introduced in April 1998 for reducing the noise generated by the unit through limiting
the movement of the suspension springs.
However, it was recently understood that this might not be completely reliable.

COPIER

-2-

1550-009

[Cause]
Analyses conducted in the Factory on defect samples returned from the Field and other units sampled
from the warehouses led to identify two different reasons for the reported defect.
1. If the surfaces of either the Front Fan Support Plate or the Springs are not properly treated
(cleaned and conditioned) before the Adhesive Sponge Ring is stuck to them, the sponge will soon
detach and hence become partially loose.
In the case, this will typically show up relatively early (few thousands copies) in the life of the unit.
2. Because of the resonance of the system (fan wheel, shaft, motor), the continuous movement of the
springs can progressively wear the sponge, up the point when springs may finally detach from the
Adhesive Sponge Ring.
This problem was observed on two units returned from the Field.
If realised, both conditions will generate the same result.
The Adhesive Sponge Ring will detach from either the Springs or the Front Fan Support Plate hence
loosing its limiting effects against the excessive movement of the system.

FACTORY MEASURE
As a countermeasure action against the occurrence of either of the phenomena described, the
Adhesive Sponge Ring has been replaced with a Rubber Damper.
In this new configuration, the damper is placed around the bush. The damper works by means of
friction against the surface of the fan duct at one side and the bush at the other hence primarily limiting
the movement of the bush, not that of the springs. See Figure 2 for details.

Fig. 2 New Configuration (Front Fan Support Plate with Rubber Damper FA0-0635-00P)
The benefits resulting from the use of a Rubber Damper in place of the Adhesive Sponge Ring can be
summarised as follows.
1. The damper does not need being glued for producing its effects, but works simply because held in
place pressed between the duct and the bush.
2. The damper does not touch the springs, hence avoiding the risk of wearing in time.
This measure has been successfully implemented on the two units returned from the Field, as well as
on several other units retrofitted from the warehouses.
The new configuration has then been implemented in the Factory.

COPIER

-3-

1550-009

FIELD MEASURE
Replace Adhesive Sponge Ring FA0-0698-00P with Rubber Damper FA0-0635-00P.
[Operations]
1) Power OFF the machine.
2) Disconnect the power cord from the main body.
A)
1)
2)
3)

Accessing the Exhaust Fan Assembly

Open the front door and detach the drum unit.
Detach the rear cover.
Disconnect the connector (J311) and remove the two screws from the DC Controller PCB. Then,
shift the DC Controller PCB.
4) Remove the two screws from the rear of the Exhaust Fan Assembly.

Fig. 3 Accessing the Exhaust Fan Assembly (SM 4-10)

5) Detach the ozone filter and inside cover. Then, lower the feeder assembly.
6) Hold the Exhaust Fan Assembly on its bottom, and remove the two screws. Then, pull the
assembly to the front.

Fig. 4 Removing the Exhaust Fan Assembly (SM 4-11)

7) Hold the assembly onto a table.
B) Replacing the Adhesive Sponge Ring with Rubber Damper
1) Remove the screw and remove the front support plate from the Exhaust Fan Assembly.
2) Detach and remove the Adhesive Sponge Ring FA0-0698-00P from the bush and springs.
Note:
Residues and marks of adhesive from the sponge eventually left on the surface of the front support plate will not
affect the performance and functionality of the Rubber Damper.

COPIER

-4-

1550-009

3) Install the Rubber Damper FA0-0635-00P in the position previously held by the sponge.
Note:
The Rubber Damper must be placed onto the bush.

Fig. 5 Installing the Rubber Damper FA0-0635-00P

C) Remounting the Machine
1) Remount the front support plate to the Exhaust Fan Assembly.
2) Hold the Exhaust Fan Assembly on its bottom and slide the assembly to the rear, inside the
machine. Then, remount the two screws.
3) Raise the feeder assembly. Then, remount the inside cover and ozone filter.
4) Remount the two screws at the rear of the Exhaust Fan.
5) Reposition DC Controller PCB in place. Then remount the two screws to the DC Controller PCB
and reconnect the connector (J311).
6) Remount the rear cover.
7) Remount the drum unit and close the front door.
8) Reconnect the power cord to the main body.
9) Power ON the machine.
Machine is now ready to work.

SERVICE PARTS
N

Old
New

Description

Part Numbers

Quantity

FA0-0698-00P

10

New RUBBER DAMPER

FA0-0635-00P

01

Old

EXHAUST FAN ASSEMBLY

FG2-9016-00P

10

New EXHAUST FAN ASSEMBLY

FG2-9016-05P

01

Old

ADHESIVE SPONGE RING

Interchangeability

No

No

Yes

Yes

P.C.
190190
-

COPIER

-5-

AFFECTED MACHINES
Destination
Canon Deutschland GmbH
Canon Europa N.V.
Canon France SA
Canon Italia SpA
Canon (UK) Ltd.

NP6216
UCW87000
UCW90917
UCW94370
UCW87570
QBE16340

1550-009

SERVICE BULLETIN

COPIER

Issued by Canon Europa N.V.

MODEL:

NP6216

No.:

1550-010
(XR2316-003-00)
Date: 10.08.99

LOCATION:

FEEDER ASSEMBLY CORONA ASSEMBLY RAIL PLATE

SUBJECT:

IMPROVING POSITIONING AND LOCKING OF TRANSFER

CORONA ASSEMBLY AGAINST COPY QUALITY DEFECTS

OUTLINE
This bulletin has the purpose of instructing the Field on the proper sequence of operations and
precautions to observe for assuring the correct functionality of the Transfer Corona Assembly.

DETAILS
During tests periodically performed on the outgoing production, one machine performing feedability
tests in N/L condition showed a high jam rate when copying in duplex mode on recycled paper, and
deformed image when copying on SM1 paper.
The phenomenon is due to the discharger not working properly, because of the Transfer Corona
Assembly being not correctly positioned in place, hence making the electrical contact uncertain.
[Phenomenon]
In a problem machine, few release / close cycles of the feeder assembly are enough to at least
displace the Transfer Corona Assembly and even to free it almost completely. In such a condition the
Transfer Corona Assembly tends sliding few millimetres frontward. Once the feeder assembly is
released down, the Transfer Corona Assembly can often be removed right away, without any need for
pushing its handle down first.
Moreover, copy quality problems could also be observed, such as light-to-white copies, or deformed
image in limit condition and with special papers, depending on the degree of displacement of the
Transfer Corona Assembly.
Other effects, such as some electrical micro-discharging phenomena in the contacts area although
never confirmed through observation cannot however be discarded.
[Cause]
Further analyses determined that the displacement of the Transfer Corona Assembly was caused by
the front Leaf Spring of the feeder assembly being out of shape, therefore unable to keeping the
Transfer Corona Assembly correctly in place when the feeder assembly was released down.
Such a condition can therefore happen when installing the drum unit, or whenever having to remove a
jammed sheet.
Since both the front and the rear Leaf Springs have the same design, the rear one as well could be
defective.
While the height and shape of both the front and rear Leaf Springs is not so determinant for the
electrical grounding contact (that is guaranteed anyway), the correct height and shape of the front Leaf
Spring is instead essential to the correct positioning and locking of the Transfer Corona Assembly.

COPIER

-2-

1550-010

FACTORY MEASURE
[Temporary Measure]
After determining the cause of the defect, all parts along the line and in stock have been reworked to
match with the design requirements.
[Final Measure]
The Supplier corrected the production process and improved the process controls.

FIELD MEASURE
Taking into consideration that replacing the Leaf Spring in the Field would be quite difficult, we
designed a Countermeasure Spacer that is easy to mount without the need for using any special tool.
The spacer can be used for reverting to the original and correct condition the functionality of the front
Leaf Spring where this is necessary (see Fig. 1 for details).

Fig. 1 Countermeasure Spacer

The Countermeasure Spacer should be used on installation or otherwise at the first service scheduled
on machines showing the problem.
Whenever any of the conditions described in the [Phenomenon] section above occur, first check the
condition of the machine and in particular the gap between the top edge of the Leaf Spring and the
bottom face of the upper guide of the Corona Assembly Rail Plate above it. If necessary AND
appropriate, then install the Countermeasure Spacer.
[Time Required]
Approximately 3 minutes are required for completing the full cycle on one machine.

COPIER

-3-

1550-010

[Operations]
1) Power OFF the machine.
2) Disconnect the power cord from the power outlet.
3) Open the front door.
A) Checking the Condition of the Machine
1) Release the handle of the feeder assembly, then lock the unit back in place for few times (two or
three).
Note:
When releasing the feeder assembly, DO NOT use extreme care in accompanying the unit whilst it goes down,
but try simulating a more typical Users behaviour, instead.

2) Check the position and freedom of the Transfer Corona Assembly FG2-3020 (Fig. 560 in Parts
Catalogue).
Note:
If you are unsure of the result, reposition the Transfer Corona Assembly and repeat step 1) above, or alternatively
try some copies to see the effects how they will appear to the User.

3) Remove the Transfer Corona Assembly.

4) Check the shape of the front Leaf Spring FA5-1907 (key N 16 in Fig. 350 of P.C.), and the gap
between the top edge of the Leaf Spring and the bottom face of the upper guide of the Corona
Assembly Rail Plate above it.
Note:
In a good machine, the gap between the top edge of the Leaf Spring and the bottom face of the upper
guide of the Corona Assembly Rail Plate above it should be 3 mm (typical).

If necessary (displacement of Transfer Corona Assembly, copy quality defects) AND appropriate
(the gap between the top edge of the Leaf Spring and the bottom face of the upper guide of the
Corona Assembly Rail Plate (key N 2 in Fig. 350 of P.C.) above it is greater than 3 mm), then
install the Countermeasure Spacer as detailed further in Section B.
Caution:
It might happen that although the Transfer Corona Assembly became displaced after performing step 1
above the gap between the top edge of the front Leaf Spring and the bottom face of the upper guide of the
Corona Assembly Rail Plate above it is less than 3 mm. If this condition occurs, it was quite probably
determined because of subjecting the feeder assembly to some mechanical solicitation beyond reasonable
limits when performing step 1.
In this case, try repeating step 1 above taking care for applying a more realistic mechanical solicitation to the
feeder assembly. This time, the Transfer Corona Assembly should not become displaced again.

COPIER

-4-

1550-010

B) Installing the Countermeasure Spacer

Caution:
DO NOT install the Countermeasure Spacer on a machine where the gap between the top edge of the Leaf
Spring and the bottom face of the upper guide of the Corona Assembly Rail Plate above it is less than 3 mm.
Installing the Countermeasure Spacer (having a thickness of ~ 1.5 mm) on a machine were the gap between the
top edge of the Leaf Spring and the bottom face of the upper guide of the Corona Assembly Rail Plate above it is
less than 3 mm may not work. Doing so will result into an extra interference condition between the Leaf Spring
and the guide of the Corona Assembly Rail Plate.
Such an interference condition may either prevent snapping the spacer in place (hence forcing not to install it
properly), or on the other hand may prevent sliding the Transfer Corona Assembly inside the machine.

1) Remove the drum unit.

Caution:
Shade the photoconductor with some sheets of light-barrier material.
Note:
If you could exercise yourself to use your left hand, this would certainly make the job much easier.

2) Slide the Countermeasure Spacer onto the Corona Assembly Rail Plate (key N 2 in Fig. 350 of
P.C.) while keeping it oriented along the front-rear axis of the machine, and with its hook placed
downward at your right (toward the by-pass area).

Fig. 2 Installing the Countermeasure Spacer (Step 2)

COPIER

-5-

1550-010

3) Then, begin rotating the Countermeasure Spacer 90 clockwise while pushing it rearward having
care of fitting both its ends correctly beneath the two terminals of the Leaf Spring.
Caution:
DO NOT continue until BOTH ends of the Countermeasure Spacer are placed correctly beneath the terminals of
the Leaf Spring.
If either end is laying above the corresponding terminal of the Leaf Spring, then remove the Countermeasure
Spacer at this point and repeat steps 2 and 3 above before continuing.

Fig. 3 - Installing the Countermeasure Spacer (Step 3)

4) Finally, push the Countermeasure Spacer completely rearward until looking its central hook inside
the slot located in the centre area of the Corona Assembly Rail Plate.

Fig. 4 - Installing the Countermeasure Spacer (Step 4)

COPIER

-6-

1550-010

Caution:
Take care of pushing the hook of the Countermeasure Spacer WELL INSIDE the slot located in the centre area of
the Corona Assembly Rail Plate, pressing it onto the Cushion FA5-2160 (key N 27 in Fig. 350 of P.C.), that is
cropping through the slot.
You may wish using a slot head screwdriver for pushing the Countermeasure Spacer correctly in place.
See Fig. 5 for a detail of the final and correct positioning of the Countermeasure Spacer.

Fig. 5 - Installing the Countermeasure Spacer (Caution)

C) Remounting the Machine
1) Remount the drum unit.
2) Remount the Transfer Corona Assembly.
3) Raise and lock the feeder assembly.
4) Close the front door.
5) Reconnect the power cord to the power outlet.
6) Power ON the machine.
Machine is now ready to work.

SERVICE TOOLS
Description

Part Number

Remarks

Slot head screwdriver

FY9-1009-000

175 mm

COPIER

-7-

1550-010

AFFECTED MACHINES
Potentially Affected Serial Numbers
Model
Destination
Canon Deutschland GmbH
Canon Europa N.V.
Canon France SA
Canon Italia SpA
Canon (UK) Ltd.

NP6216
From

To

UCW35031
UCW37231
UCW36331
UCW39261
QBE11891

UCW50130
UCW52190
UCW48130
UCW51130
QBE13390

Note:
All reworked machines can be identified by the Gray-Beige Dot stuck on the shipping label of the packing box.

Service Bulletin

COPIER

Issued by Canon Europa N.V.

Model :

NP1550/6216 (Made by OCI)

1550-011

No.:

(FF-T01-D6-000002-01)
10.12.99

DATE:

Location

TRANSFER CORONA ASSEMBLY

Subject

CHANGE TO TRANSFER CORONA ASSEMBLY

Reason

To communicate that the transfer corona assembly has been changed due to supply circumstances.

Details

The transfer corona assembly will be changed to a part which is being used in other machines, due to
supply circumstances.
The shape and color of the grip assembly will change accordingly, but there will be no changes in
quality.

The color of the shaded

area will change from
gray to sky blue.

Change in Shape
Service Parts :

No.
1

Description

Part number

Qty

Old TRANSFER CORONA ASSEMBLY

FG2-3020-040

10

New TRANSFER CORONA ASSEMBLY

FG3-0370-00P

Interchangeability
No Yes

P.C.

-- -- -- -- -- -- -- -- --

560-

01

-1/1-