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-1Dorothy J.

Whitehouse
304 Kings Lane
Bakersfield, CA 93308
661-387-1710
Doro304@sbcglobal.net

Work History
05-21-2007 to 05-15-2008

Radiology Associates of San Luis Obispo


Billing Office
1601 New Stein
Suite 185
Bakersfield, CA 93309

Supervisor: Maria Navarro


661-397-4171

Corporate Office
P. O. Box 2920
Atascadero, CA 93423

Director of Human Resources: Anita Pavich


805-461-7080

Title: Insurance Account Representative

Duties: Work insurance and patient correspondence and our Aging Reports, insurance denials to correct
claims in order to obtain payment from the insurance companies and, or the patient. Verified patient
eligibility, updated insurance claims addresses, billed secondary insurances, submitted resubmissions and
appeals. To answer patient calls, make payment arrangements or contact them for needed information.
Requested adjustments, sent W9 forms, obtained medical records requested by the insurance companies in
order to obtain payment.

Reason for leaving : Our office was closed on 05/15/08.

10-15-2001 to 05-17-20007

Truxtun Radiology Medical Group, L.P.


1817 Truxtun Ave.
Bakersfield, CA 93301

Title: I had several titles in my five years at Truxtun. Team Leader of Billing Office, Lead Collections
Representative, Medical Insurance Account Representative, Special Projects Clerk

Duties: Patient collections, insurance billing and follow up, customer service, and special projects for
management. The last two years I was the billing representative for the County of Kern Employees
medical insurance, the Skilled Nursing Facilities and assisted in patient collections. Occasionally, I did a
special project for my supervisor or management, usually collecting unpaid claims from Medicare.

Reason for leaving : I was offered a higher paying job which I accepted.
11-28-1998 to 10-15-2001

Kern Radiology Medical Group


2301 Bahamas Drive
Bakersfield, CA 93301

Title: Patient Collection Accounts, Insurance Collector, Custodian of Records all simultaneously

Duties: Handled patient collections, bankruptcies and deceased patient accounts, and the assignment of
patient accounts to a collection agency. As insurance collector reviewed aging reports, called insurance
companies resubmitting claims as needed to obtain payment. Custodian of Records received subpoenas,
sent requested records and films and kept an activity log.

Reason for leaving: I was asked to join Truxtun Radiology at a higher wage. I accepted.

06-20-1994 to 07-03-1998
Permastaff Personnel Systems, Inc.
4020 N 24th Street, Suite A
Phoenix, AZ 85016

I was offered a permanent staff position as Insurance Collections clerk to:

Tri-City Cardiology Consultants


1520 S. Dobson Road, Suite 209
Mesa, AZ 85202

Title: Insurance Follow-up Specialist

Duties: Responsible for collecting all outstanding insurance accounts through working
Aging reports, making telephone calls, having claims corrected. Set up patient statements when insurance
stated balance was patient responsibility. I assisted patients with their insurance and billing problems and
payments until a Patient Account Representative was hired in 1998.

Reason for Leaving: My mother passed away. I was executor of her estate. Following her passing, I
returned to California to be near my children.

Previous jobs in California were:

10-29-1991
Holman Professional Counseling Centers, Inc.
21050 Vanowen Street
Canoga Park, CA 91303

01-28-1991 to 04-26-1991
Payco American General Credits, Inc.
31229 Cedarvalley Drive
Westlake Village, CA 91362

03-03-1986 to 01-25-1991
Granada Medical Group
10660 White Oak Ave.

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