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DesktopSupportInterviewQuestions

DesktopSupportInterviewQuestions
InterviewQuestions
=================
A)Tellmesomethingaboutyourself.
Tellaboutyoureductaion,placeyoubelongto,somestruggleinlifewhich
showsthatyouhavepositiveattitudeandwilltofighttheodds.

1)WhatisActiveDirectory?
AcentralcomponentoftheWindowsplatform,ActiveDirectorydirectory
serviceprovidesthemeanstomanagetheidentitiesandrelationshipsthat
makeupnetworkenvironments.Forexamplewecancreate,manageand
administorusers,computersandprintersinthenetworkfromactive
directory.

2)WhatisDNS?Whyitisused?Whatis"forwardlookup"and
"reverselookup"inDNS?WhatareArecordsandmxrecords?
DNSisdomainnamingserviceandisusedforresolvingnamestoIP
addressandIPaddressestonames.Thecomputerunderstandsonly
numberswhilewecaneasilyremembernames.Sotomakeiteasierforus
whatwedoisweassignnamestocomputersandwebsites.Whenweuse
thesenames(Likeyahoo.com)thecomputerusesDNStoconverttoIP
address(number)anditexecutesourrequest.
Forwardlookup:ConvertingnamestoIPaddressiscalledforwardlookup.
Reverselookup:ResolvingIPaddresstonamesiscalledreverselookup.
'A'record:ItscalledhostrecordandithasthemappingofanametoIP
address.ThisistherecordinDNSwiththehelpofwhichDNScanfindout
theIPaddressofaname.
'MX'Record:itscalledmailexchangerrecord.Itstherecordneededto
locatethemailserversinthenetwork.ThisrecordisalsofoundinDNS.

3)WhatidDHCP?Whyitisused?Whatarescopesandsuper
scopes?
DHCP:Dynamichostconfigurationprotocol.ItsusedtoallocateIP
addressestolargenumberofPCsinanetworkenvironment.Thismakes
theIPmanagementveryeasy.
Scope:ScopecontainsIPaddresslikesubnetmask,gatewayIP,DNS
serverIPandexclusionrangewhichaclientcanusetocommunicatewith
theotherPCsinthenetwork.
Superscope:Whenwecombinetwoormorescopestogetheritscalled
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superscope.

4)WhatarethetypesofLANcablesused?Whatisacrosscable?
TypesofLANcablesthatareinuseare"Cat5"and"Cat6"."Cat5"can
support100Mbpsofspeedand"CAT6"cansupport1Gbpsof
speed.Crosscable:Itsusedtoconnectsametypeofdeviceswithoutusing
aswitch/hubsothattheycancommunicate.

5)WhatisthedifferencebetweenanormalLANcableandcross
cable?WhatcouldbethemaximumlengthoftheLANcable?
Thewaythepairedwiresareconnectedtotheconnector(RJ45)is
differentincrosscableandnormalLANcable.Thetheoriticallengthis100
metersbutafter80metersyoumayseedropinspeed.

6)Whatwouldyouusetoconnecttwocomputerswithoutusing
switches?
Crosscable.

7)WhatisIPCONFIGcommand?Whyitisused?
IPCONFIGcommandisusedtodisplaytheIPinformationassignedtoa
computer.FromtheoutputwecanfindouttheIPaddress,DNSIP
address,gatewayIPaddressassignedtothatcomputer.

8)WhatisAPIPAIPaddress?OrwhatIPaddressisassignedtothe
computerwhentheDHCPserverisnotavailable?
WhenDHCPserverisnotavailabletheWindowsclientcomputerassignes
anautomaticIPaddresstoitselfsothatitcancommunicatewiththe
networkcmputers.ThisipaddressiscalledAPIPA.ITsintherangeof
169.254.X.X.APIPAstandsforAutomaticprivateIPaddressing.

9)WhatisaDOMAIN?Whatisthedifferencebetweenadomainand
aworkgroup?
DomainiscreatedwhenweinstallActiveDirectory.ITsasecurity
boundarywhichisusedtomanagecomputersinsidetheboundary.
Domaincanbeusedtocentrallyadministorcomputersandwecangovern
themusingcommopoliciescalledgrouppolicies.Wecan'tdothesame
withworkgroup.

10)Doyouknowhowtoconfigureoutlook2000andoutlook2003
forauser?
Pleasevisitthelinkbelowtofindouthowtoconfigureoutlook2000and
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outlook
2003.http://www.it.cmich.edu/quickguides/qg_outlook2003_server.asp
[http://www.it.cmich.edu/quickguides/qg_outlook2003_server.asp]

11)WhatisaPSTfileandwhatisthedifferencebetweenaPSTfile
andOSTfile?Whatfileisusedbyoutlookexpress?
PSTfileisusedtostorethemailslocallywhenusingoutlook2000or2003.
OSTfileisusedwhenweuseoutlookincachedexchangedmode.Outlook
expressusedsodbfile.

12)WhatisBSOD?Whatdoyoudowhenyougetbluescreenina
computer?Howdoyoutroubleshootit?
BSODstandsforbluescreenofDeath.whenthereisahardwareorOS
faultduetowhichthewindowsOScanrunitgiveabluescreenwitha
code.Bestwaytoresolveitistobootthecomputeris"LAstknowngood
configuration".Ifthisdoesn'tworkthanbootthecomputerinsafemode.If
itbootsupthantheproblemiswithoneofthedevicesordrivers.

13)WhatisRIS?WhatisImaging/ghosting?
RISstandsforremoteinstallationservices.Yousavetheinstalledimage
onawindowsserverandthenweuseRIStoinstalltheconfiguredonin
thenewhardware.WecanuseittodeploybothserverandclientOS.
Imagingorghostingalsodoesthesamejobofcapturinganinstalled
imageandtheninstallitonanewhardwarewhenthereisaneed.Wego
forRISoriamging/ghostingbecauseinstallingOSeverytimeusingaCD
canbeaverytimeconsumingtask.Sotosavethattimewecangofor
RIS/Ghosting/imaging.

14)WhatisVPNandhowtoconfigureit?
VPNstandsforVirtualprivatenetwork.VPNisusedtoconnecttothe
corporatenetworktoaccesstheresourceslikemailandfilesintheLAN.
VPNcanbeconfiguredusingthestepsmentionedintheKB:
http://support.microsoft.com/kb/305550
[http://support.microsoft.com/kb/305550]

15)Yourcomputerslowlydropsoutofnetwork.Arebootofthe
computerfixestheproblem.Whattodotoresolvethisissue?
Updatethenetworkcarddriver.

16)YoursystemisinfectedwithVirus?Howtorecoverthedata?
Installanothersystem.InstalltheOSwiththelatetspatches,Antiviruswith
latestupdates.ConnecttheinfectedHDDassecondarydriveinthe
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system.OncedonescanandcleanthesecondaryHDD.Oncedonecopy
thefilestothenewsystem.

17)Howtojoinasystemtothedomain?Whattypeofusercanadda
systemtothedomain?
Pleasevisitthearticlebelowandread"AddingtheWorkstationtothe
Domain"http://www.microsoft.com/technet/prodtechnol/windowsserver2003
/technologies/directory/activedirectory/stepbystep/domxppro.mspx
[http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/dir
ectory/activedirectory/stepbystep/domxppro.mspx]

18)Whatisthedifferencebetweenaswitchandahub?
Switchsendsthetraffictotheporttowhichitsmeantfor.Hubsendsthe
traffictoalltheports.

19)Whatisarouter?Whyweuseit?
Routerisaswitchwhichusesroutingprotocolstoprocessandsendthe
traffic.Italsoreceivesthetrafficandsendsitacrossbutitusestherouting
protocolstodoso.

20)Whataremanageableandnonmanageableswitches?
Switcheswhichcanbeadministeredarecalledmanageableswitches.For
examplewecancreateVLANforonsuchswitch.Onnomanageable
switcheswecan'tdoso.

FormorequestionsClickHere
[http://desktopengineer.blogspot.com/search?updatedmin=200801
01T00%3A00%3A0008%3A00&updatedmax=20090101T00%3A00%3A00
08%3A00&maxresults=3] .

ForanothersetofinformationClickHere
[http://desktopengineer.blogspot.com/2008_06_01_archive.html] .

Someshortbutimportantquestions:Clickhere
[http://aceraspire4520.blogspot.com/2009/12/interviewquestionsforl2engineer
in.html]

ActiveDirectoryL2EngineerFAQ
[http://microsoftworld.blogspot.com/2011/09/somemoreactivedirectoryfaq.html]

DesktopSupportJobsListing[http://dnsuptime.blogspot.in/2012/09/desktop
supportjobs.html]

Posted13thFebruary2008byChandanPatralekh

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19 Viewcomments

Anonymous Thursday,March27,20089:20:00AM
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AnujSharma Tuesday,August17,20101:42:00AM
thanksforthepost
regards
Anuj
http://www.winservers.co.in
Reply

Anonymous Tuesday,October12,20107:46:00PM
Excuse,thatIinterruptyou,wouldliketoofferotherdecision.
Reply

abdulmoeed Tuesday,January18,201112:11:00PM
hi i have intervie on noc i heavent work on that post before can you
pleasepostmore/
thx
Reply

mohan Wednesday,June29,20117:23:00AM
Goodjobman..............Q&Awereuseful.....
Reply

Sunil Saturday,August20,20112:10:00AM
ReallyUsefultheseQuestions&Answers.ThanxaLot
Reply

Anonymous Tuesday,November22,201112:52:00AM
Reallyhelpful...Goodwork...
Reply
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Reply

rambaburai Friday,November30,201211:12:00PM
allquestionisgoodthankusir
Reply

Yoyo Tuesday,March05,201311:05:00PM
itsreallyusefull
Reply

Anonymous Friday,June14,20132:03:00PM
basicofdesktop,good,,,
Reply

ujwala: Monday,April14,20141:32:00AM
gottoknwmanythingsfromthissitethanksalot..
Reply

Amitsharma Tuesday,August19,20143:47:00AM

vereyniceblogandotherinformationinmysiterecoveryourpassword.
Reply

AmelaJones Friday,January30,201512:03:00AM
Isthereanyfurtherreadingyouwouldrecommendonthis?
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computersupportNorthamptonshire
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Visit:DesktopSupportServices
Reply

Anonymous Friday,August28,201511:09:00AM
In 16 years of working in IT, starting in Desktop Support and working
mywayuptoSysAdmin,IhaveNEVERoncehadLastKnownGood
Configurationfixanything.
Reply

xmen Wednesday,October21,20158:17:00PM
Tksverymuchforyourpost.
Avoidsurprisesinterviewsneedpreparation.Somequestionscome
uptimeandtimeagainusuallyaboutyou,yourexperienceandthe
jobitself.We'vegatheredtogetherthemostcommonquestionssoyou
cangetyourpreparationofftoaflyingstart.
Youalsofindallinterviewquestionsatlinkattheendofthispost.
Source:Top10interviewquestionsandanswers
Bestrgs
Reply

ShipraSharma Friday,November20,20153:08:00AM
veryinterestingandusefulknowledgeabout
EngineerJobs
Reply

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