Automated Meter Management roll-out

Enels experience

Fabio Borghese

International Business Development Network Technologies

Network Technologies
Infrastructure and Network Division
Rome March, 5th 2010

Agenda

Introduction
Italian Telegestore successful experience
Extend the benefits to other Utilities

Enel Benchmark
CAPEX 2007

OPEX 2007

/customer

/customer
Player A

93,0

Player B

112,8

Player D
Enel
Player N

47,2

km rete (x 1.000)

1st Q UK

76,2
50,7
41,1

68,0

110,6

86,5

Player O

Milioni di clienti

45,6

64,5

139,9

44,0
77
74

87% Clienti Italia su rete Enel

Best Performer europeo per eccellenza operativa e

qualit del servizio
Source: McKinsey Power Distribution Benchmarking Initiative 2009

Enel Automated Meter Management System:

the Telegestore
Summary

Telegestore is fully operational on > 32 Mln Customers

Leading Technology
Excellence in operation

Benefits are targeting Enel and the Italian Electricity

System

Italian Authority AEEG has published the resolution

292/06: all Italian electricity customers will be equipped
with AMMS (Automatic Meter Management System) by
2011

Automatic Meter Management

Italian pioneering experience and leadership

Digital meters installed, controlled and read in December 2008: 32 mln

Remote activities and readings

(mln)
260
Readings

187

Remote activities

142
96

13 million Customers in Spain

12

13

5.7
3.5

0.9
2004

2005

2006

2007

2008

New Generation based on Italian unique experience

with state of the art functionalities

AMM roll out

Drivers

Improving the efficiency of customer relationship

processes

Innovating the customer relationship

Laying the foundation of Smart Grids

AMR/AMI experiences in Europe

Regulation road map
Swedish energy utilities have install smart
meters to 100% electricity customers
Authority requires to install at least 80%
smart meters of the total 3,2Mln by 2014

rd energy
3
package
3rd
energy
package
Norway
Authority sent out regulation to
install smart meters within 2015

The
regulation would
all 3,3Mln
customers
80%
customers
shall
be
80% European
European electricity
electricity
customers
shall
be equipped
equipped
equipped with smart meters within 2015
with
smart
meters
within
2020.
with
smart
meters
within
2020.
All Spanish electricity customers shall be equipped
with
smart meters by

has announced
the
of replacement
2018, due to RoyalEDF
Decree
1110 issued
bystart
Spanish
Governmentof
inits
2008.
35 electromechanical meters with new smart meter
Enel has developed a new generation of its smart meter to be installed to the
13Mln customers of Endesa, the main Spanish energy utility and a company of
Enel Group

All Italian electricity customers shall be equipped with

smart meters by 2011, due to resolution 292/06 issued
by Italian Authority AEEG
Enel completed in 2006 the installation of 32Mln meters at its
7
customer premises.

Agenda

Introduction
Italian Telegestore successful experience
Extend the benefits to other Utilities

Telegestore deployment plan

to be continued

2002
2002

Kick-off (1999)
Start Installation
Laboratory
Plan of
Prototype (2000Multiphase Digital
2001)
Meters
Industrial pre-series LV concentrators
(2000-2001)
Commissioning
Strategic
Massive
Agreements
installation
Stipulation with
(700.000/month)
Echelon
Trial start with new
Meters
Start Installation
plan of single phase
digital meters and
Low Voltage
concentrator

2003
2003

2004
2004

2005
2005

Remote
Management of
Commercial
Work Order
Remote
Management of
Technical Work
Order
PDA application
for commercial
and technical
Work Order
Remote Meter
Reading

Periodic (bimonthly) Meter

Reading and
advanced Billing
Tariff schemas
Remote
Management of
fraudulent
Customers

Evolution to
Meter Data
Management
System, monthly
Remote Reading
Consumption
Profiles
Start deployment
of New
Generation
Meters and LVC
with ST PLC
chipset.

>30
>30 Millions
Millions meters
meters replaced
replaced and
and put
put
in
in operation
operation in
in 55 years
years without
without any
any
related
related benchmark
benchmark project
project worldwide
worldwide

Medium and Large

Business Customers

Residential and Small

Business Customers

1999
2001
1999
19992001

Commercial and
Technical
Agreements
with Meters
Manufacturers
(Actaris,
Iskraemeco,
ABB Elster and
Siemens
Landis), to
support AMR
System
development

2006

2006
2006

2008
2008

Advanced Management of
Distribution Network
Demand and Energy Procurement
Multi metering
Bidirectional Meter for Micro
Generation Management
Integration with WFM System for
Real-time Work Orders Assignment
and Optimization
Meter & LVC Problem Manager SubSystem
Mass installation
completed
Trial start with
Actaris Meters
First release of
Measures
Management
Module:
acquisition,
validation,
storage,

Completed
Measures
Management
Remote
Management of
Commercial and
Technical Work
Order
Measures Prebilling SubSystem
implementation

Telegestore Project
Main figures

127 Enel Distribuzione Zones

500 Enel.si agencies
> 3.500 third-party installers
8.500 Palmtops

One High
Availability
System

120 ICT Project technicians

10

Telegestore Technical Infrastructure

11

Telegestore in Enels existing systems

SMILE (Sistema MIsure Lavori Enel)
Network Management Systems

Commercial Systems

From a front end system

Batch
Batch

Batch

Batch

Commercial System (CRM)

Centralised Remote Management System
Interface Communication Software

Field force and

Control Room
(http://tgs.enel)

Data
Communication
Centre
Online

SMILE
Assignment and

Public
Communication
Online
Network

Feedbacks

Connect:Direct / Tibco

PDA/Tablet
Online

MV/LV
to a fullySubstation
integrated system
Data

Mobile
Mobile
Intranet

Online

GME

Meters

PPNS
PPNS
DBlink

PLC 2,5 Kbps

SGM
SGM

SIAG/AMM/BL
SIAG/AMM/BL

CBT / CE

Control
Centres
DLNS

Backup
Backup
SIAG
SIAG

DLNS

Online

Analysis
service and
Reporting

Backup
Online

Dashboards

Total:
350,000

Concentrator
Concentrator
Batch

Attuatore
Online

Data
storage
storage

Batch

Total: 30 Millions
12

Online

Equipment family

Single phase
Mod. GEM/GISM

Poly-phase direct (without CT)

Mod. GET1/GET3A/GIST

Poly-phase indirect
(with CT)
Mod. GET4S/GISS

LV Data Concentrator
GSM/GPRS module

13

Installation in Italy*

Meter remotely managed

Concentrators installed
in MV/LV substations

32.540.000

368.000

* up to 31 december 2009
14

Telegestore: a proven solution

Remote management readings and operations
Final 09

READINGS
600.000/day
Successful remote readings 99.9%*

OPERATIONS
50.000/day
PEAKS of 300.000

Montly-bimontly
Spot readings
Total

204.700.000
5.000.000
209.700.000

Load profile

46.000.000

Activations

845.000

Contract management
Contract termination
Bad payers management

15.263.000
759.000
2.958.000

Successful remote operations 98%*

Total

*Yearly Data

19.825.000

15

Telegestore performances
Success rate
PLC communication
LV Concentrator

Daily Reachability

99,9 %

(meter reached in 24 h attempts each 35min)

PLC

Reachability index

98,5 %

(well done attempts/total attempts in 1 year)

Meters

Work order remote execution

average success rate in 2009
Commercial System (CRM)
Centralised Remote Management
System
Interface Communication Software

Intranet

98%

Data
Communica
tion Centre

MV/LV
Substatio
n

Meters

Control
Centres

Public
Communica
tion
Network
Concentr
Concentr
ator
ator
PLC 2,5
Kbps

Total:
350,000

DD_PIL
DS_SAR

DF_LOM
DG_TRI

DR_SIC

DQ_CAL

DH_ERM

Total: 30 Millions

DP_PUB
DO_CMP

DI_TOU
DM_LAM

PERFORMANCE ACTUAL
PERFORMANCE PREVIOUS MONTH

16

A guaranteed solution
Dedicated test plant
Enel invested more than 20 ML to realize a dedicated
test plant to carry out tightening tests on Telegestores
components to verify:

conformity with International Standard (mandatory)

minimum lifetime of HW components
communication performances
quality control
new developments

Figures
Figures
44secondary
secondarycabin(630,
cabin(630,400,
400,250
250ee100
100kVA)
kVA)

11AMM
AMMsimulator
simulator(automatic
(automaticmeter
metermanagement
managementsystem)
system)

16
16feeder(6
feeder(6metropolitan,
metropolitan,44urban,
urban,44semi
semiurban,
urban,and
and
22rural)
rural)

44concentrator
concentrator

64
64derivations
derivations

700
700meters
meters(600
(600mono-phase
mono-phaseand
and100
100poly-phase)
poly-phase)

150
150derivation
derivationboxes
boxes

2.500
2.500household
householdappliances
appliancesand
andindustrial
industrialelectronic
electronic
devices
devices

40
40km
kmtotal
totalcabled
cabledline
line(2
(2km
kmmax
maxlength
lengthfor
foraasingle
single
line)
line)

constructed
constructedwith
withEnel
Enelmaterials
materials

600
600mt
mtline
lineon
onair
air
600.000
600.000connections
connectionsin
inlow
lowtension
tension

Allowing
Allowingthe
thedefinition
definitionand
andthe
thetest
testof
ofthe
thenetwork
network
management
management techniques
techniquesand
andprocedures
procedures

17

Investment and savings areas

TOTAL INVESTMENTS 2,100 M
R&D
COSTS

Thefts and
Failures

PRODUCTION AND
INSTALLATION OF
ELECTRONIC METERS

PRODUCTION AND
INSTALLATION OF
CONCENTRATORS

Self
Consumption

Checks on
Meters

Revenue Protection
Customer Service
Customer
Service
Bad Payers

Collection

Invoicing

Saving
Areas
500 M/Y

IT SYSTEM
DEVELOPMENT

Purchasing

Revision

Warehouses

Internal
Transportation

Purchasing and Logistics

Field Operations
Installation
and Recovery

Interventions
on Failures

Replacement

Activation
Deactivation

Failed
Accesses

Readings
18

Benefits

FOR
FOR CUSTOMERS
CUSTOMERS and
and
other
other electrical
electrical system
system
operators
operators

INVOICES
INVOICESON
ONREAL
REAL
CONSUMPTION
CONSUMPTION
REMOTE
REMOTECONTRACT
CONTRACT
MANAGEMENT
MANAGEMENT
TAILORED
TAILOREDTARIFFS
TARIFFS
SAVINGS
SAVINGSIN
INBILLING
BILLING
PRE
PREPAYMENT
PAYMENT
EASIER
EASIERFREE
FREEMARKET
MARKET
DEVELOPMENT
DEVELOPMENTAND
AND
MANAGEMENT
MANAGEMENT

FOR
FOR THE
THE ELECTRIC
ELECTRIC
POWER
POWER SYSTEM
SYSTEM

PEAK
PEAKSHAVING
SHAVING
ENERGY
ENERGYEFFICIENCY
EFFICIENCY
AND
CO2
AND CO2REDUCTION
REDUCTION
REDUCTION
REDUCTIONOF
OF
COMMERCIAL
COMMERCIALAND
AND
TECHNICAL
TECHNICALLOSSES
LOSSES

FOR
FOR ENEL
ENEL

CUSTOMER
CUSTOMER
SATISFACTION
SATISFACTION
EXCELLENCE
EXCELLENCEIN
IN
COMMERCIAL
COMMERCIALAND
AND
TECHNICAL
QUALITY
TECHNICAL QUALITY
OPERATING
OPERATINGCOST
COST
SAVINGS
SAVINGS
LEADERSHIP
LEADERSHIPIN
IN
INNOVATION
INNOVATION

19

Lessons learnt
Shared benefits

Tailored
tariffs

~ 150 retailers

+15%

Switching

(ml)

1,3
Y2007

1,5
Y2008

Efficient and
competitive
market

Energy
Balance
Success rate of meter verification

from 5% to 60%
20

E-mobility infrastructure description

9

Innovative
and
cost
effective
solution
enabling
advanced
services for charge management
and billing

Adoption
of
innovative
technologies, in compliance
with standards

Solution ready to support smart

grid
functionalities
(load
management e storage)

Other
Other
Supplier
Suppliers

To develop an infrastructure which overcomes economic and functional

barriers, enabling large scale penetration of electric mobility

21

Smart Grid
Smart Info

Large scale implementation of enabling solutions for the energy customer

consciousness and energy efficiency

Central DB

Bidirectional communication channel with

the Telegestore infrastructure
Indoor load management and automation
Energy@Home project with Telecom
Italia, Indesit and Electrolux to define
a common and standard indoor
communication platform
Agreement to be signed with Google to
integrate Telegestore data into
Powermeter solution
Expected costs: 15-20 by device to be
remunerated according to AEEG
resolution

Smart
Info

22

Agenda

Introduction
Italian Telegestore successful experience
Extend the benefits to other Utilities

23

Smart metering deployment

.an extraordinary revolution!
Not only new products

but new ways to do it!

ss
e
t iven
s
Co ect
f
ef

Ef

fic

ie
n

cy

ice
rv y
Se alit
qu

n
o
i
s t
s
e iza
c
o m
Pr pti
O

24

Deploy an AMM Solution for residential customers

What are the main Utilities challenges ?

Face with a new

regulatory scenario

trend towards Smart Grids deployment

Pursue continuous progress on processes

Increase cost
efficiency

optimization
Innovate management systems

Improve customer
satisfaction

Assure high standard of service quality

Promote energy
efficiency

Deploy a cost effective and reliable AMM System

Enhance customer fidelity

Promote technological progress

25

Investment benchmark
Why Enel is the best partner for an AMM deployment?

26

Enel Meter Certification

State of the art

IMQ
Telegestore is Certified in all addressed
Countries

27

Custom-tailored system
Solution fitting utilities needs

>95% of Italian points of measurement are equipped with Enel

meter.

Wide and small Italian utilities have adopted the Enel solution
(from 3.500 to 1Ml meters).

Different service models were set up with the support of

technology suppliers and other service companies in order to
enable the easiest ad widest adoption of the AMM technology to
the different size and local utilities.

~ 3.500.000 Meters

Standard
Standard de
de facto
facto

Italian
Italian utilities
utilities have
have chosen
chosen Enel
Enel solution
solution

28

Other Worldwide System Users acquired

From 2006

Pilot Test (Russia)

188,000 meters
(The Netherlands)
Pilot Test (Hong Kong)

Pilot Test (Romania)

Feasibility Study

Shanghai Power (China)

645,000 meters
250,000 meters

13 millions meters
Pilot Test (Ivory Coast)

MoU SEC (Saudi Arabia)

Pilot Test (India)29

Enel approach for a new AMM generation

What is Enel doing

Enel
Enel has
has designed
designed aa new
new AMM
AMM generation
generation system,
system, based
based on
on the
the evolution
evolution
of
of the
the Telegestore.
Telegestore.

The
The new
new solution
solution will
will include
include the
the last
last technology
technology evolution
evolution in
in terms
terms of
of
components
components and
and functionalities,
functionalities, maintaining
maintaining the
the robustness
robustness and
and reliability
reliability of
of
the
the Telegestore
Telegestore

Enel
Enel is
is actually
actually developing
developing the
the new
new field
field components
components and
and the
the AMM
AMM system
system
modules
modules to
to be
be deployed
deployed in
in Spain
Spain from
from 2010
2010 with
with the
the committment
committment to
to
produce
produce more
more than
than 13ML
13ML meters
meters within
within 2016
2016

30

Cervantes Smart Metering System: Meter

Cost-efficient and rich in functionality

New generation of robust and

reliable PLC communications
Optimized relation of features
versus costs
Prepared for deployment of all
advanced smart metering and Smart
Grids functionalities

31

Communication protocol opening

Enel strategy
EU mandate (M/441) assigned to CEN - CENELEC ETSI
Development

of

an

open

architecture

for

utility

meters

involving

communication protocols enabling interoperability

Enel communication protocol (MORE) is:
f managed by a neutral and no-profit association;
f Accessible,
f enabling

assuring its availability;

evolution certified.

Leveraging on
9 proven reliability of the Enel proprietary protocol thanks
to 35 Mln meters in operation
9 upcoming deployment on over 13 Mln meters in Spain
9 implementation of all the advanced AMM functionalities
ready for Smart Grids infrastructure.

Best
Best European
European
experience
experience towards
towards
standardization
standardization process
process
32

Enel AMM Solution key factors

In brief
It is a new generation AMM system that includes the last technology
evolution in terms of components and functionalities

Guaranteed robustness and reliability of the Telegestore

Production & maintenance for the entire system lifetime with the
guarantee to use the state of the art electronic components

Modular solution. Guarantee of evolution maintenance due to new

requirements established by Authorities and/or technological evolution
of energy distribution market (i.e. Smart Grid)
Provided by an Utility with unique know how and direct experiences on
business processes reengineering and problem management
Open solution. Equipped with an open reliable and proven PLC
communication protocol.
33