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Heathrow Airport

Overview

J4
J4b
J15
H

N
Y LA

London

PA

Avis
Budget

T2 & T3

Long Stay

Business

J14

A3113

T3
Short Stay

T2

Terminal 3

Heathrow Express

Central
Bus Station

Heathrow Connect

Underground

Buses & coaches

Heathrow Express

Terminal 2

A30

Heathrow Connect
Buses & coaches

M25

Underground

Check-in

Heathrow Express
Heathrow Connect

Departures
Level 3 (Check-in level)

Level 2 (Gates A1A23)

Terminal 5B (Gates B32B47)

Terminal 5C (Gates C52C66)

7
8

Onward travel

Sixt

A315

T4

I
S TA

Short Stay

NES

RO

AD

Buses & coaches

A3044

Arrivals
Arrivals

AD

RD

RO

Terminal 4

Heathrow Airport overview

TH

GG

GR

T
EA

U
SO

ES

FA

Contents

AY

Short Stay

EW

Underground

A4

US

Avis
Budget

Terminal 5

Long stay

CA

T1a
T5

T2 & T3

Heathrow Airport
Short Stay

Short Stay

Business

T5

TUNNEL

T5

A4

B AT H R OA D

Pod Parking
Hertz
Enterprise
Europcar
National
Alamo

AY

J4a

T5

A3044

A312

A437

TH

H AT C H L A N E

A
ON RO

A4

PS

H RO
AD

Dollar
Thrifty

M4

SI

B AT

J3

A408

A3044

M25
A4

WA

Slough
Reading
The West

O
OL L

M4

M4

Version 26 Heathrow 2015 LHR Airports Limited. Published December 2015.

A315

T4
Long Stay
& Business

A30

0km
0mi

1km

0.5km
0.5mi

1.5km
1mi

Terminal 5
Check-in
Level 3

Departures

Departures

Fast Track

11

VAT
refunds

Security
Oversize
baggage

Fast Track

Zone E

12

10

Security
16 17

14

13

18

Oversize
baggage

15

19

Zone A

Zone J

Zone B

Zone C

Zone D

Zone F

Zone G

Zone H

20
Special assistance

Entrance

Entrance

Shopping
Boots

Excess Baggage Company 

Food and drink


5
6, 12

Caff Nero 

16

Bars and restaurants

T5 Gallery 

17

Carluccios 

9, 18

The 5 Tuns 

Check-in

Travelex

14

Level 3 (Check-in level)

Level 2 (Gates A1A23)

Terminal 5B (Gates B32B47)

Terminal 5C (Gates C52C66)

Arrivals
Arrivals

Onward travel

Version 26 Heathrow 2015 LHR Airports Limited. Published December 2015.

VAT refunds
13
managed by travelex

Check-in

Commercial exports 11

Lift

7, 10, 15

Cash machine

Escalator

Internet facility

Bureau de change

Departures

British Airways
Sky Flyers Solo

Contents
Heathrow Airport overview

Entrance

Services

Cafs

Rolling Luggage 
WHSmith 

Entrance

Entrance

Multi-faith
prayer room

Repack area
Special Assistance

20

Telephone
2

Toilets
Accessible toilet All

Oversize baggage 4, 19
Baby care
Pharmacy

VAT
refunds

Postbox

All

VAT refunds 
14
managed by Travelex

Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Terminal 5

Departures
Level 3 (Check-in level)

16
4

14

6
7

Map

17

Map

13
15

8
9

12
10

Security

Down to
18 British Airways
Galleries Lounge
South

Gates A1A23 10 mins


Transit to

Gates B32B47 15 mins


Gates C52C66 20 mins

Departures
Level 3 (Check-in level)

Level 2 (Gates A1A23)

Terminal 5B (Gates B32B47)

Terminal 5C (Gates C52C66)

Arrivals
Arrivals

Onward travel

Version 26 Heathrow 2015 LHR Airports Limited. Published December 2015.

Food and drink


13

Cafs

Caviar House

12

Giraffe 

Entrance
from Check-in

Services
Airline lounges

10

Glorious Britain

Caviar House Seafood Bar 

Hamleys 

Gordon Ramsay Plane Food 

14

16
9
16

Bars and restaurants

Huxleys 

Bureau de change

Postbox

Dixons Travel 

World Duty Free 

Check-in

Gates A1A23 10 mins

Gates C52C66 20 mins

Boots 

WHSmith 

Fast Track

Transit to

Harrods

Heathrow Airport overview

Security

Gates B32B47 15 mins

Entrance
from Check-in

Shopping

Contents

11

British Airways 
Concorde Room

15

Travelex

Stairs

VAT refunds
8, 11
managed by Travelex

British Airways
3
Galleries Lounge North

Toilets
Accessible toilet All

Pharmacy
British Airways
18
Galleries Lounge South

2, 8, 11

13
Baby care

All

Cash machine
VAT
refunds

Escalator

VAT refunds 
8, 11
managed by Travelex

Information
Lift
Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Terminal 5

Departures
Level 2 (Gates A1A23)

Transit to

Gates B32B47 15 mins


Gates C52C66 20 mins

A10
A8

A11

A9

A12

A13 / A14

36

A16 / A17

A15

41

51

49
50

52
48

31
38

43
42

47

10

11

12

13

15

14

53

Gates A1A7
Pret A Manger
Play area
British Airways York
& Lancaster Rooms

32

35

39

16

17

34
18

27
19

Bottega Veneta

30

Tiffany & Co. 

19

WHSmith Books 

16

Watches of Switzerland 

15

Dixons Travel 

11

World Duty Free 

13, 14, 38, 43, 44

Fortnum & Mason 

28

World Of Whiskies 

12

Gucci

21

Herms

18
9

Arrivals

Montblanc 

Mulberry 

Paul Smith 

24

Prada 

17

Reiss 

10

Rolex 
Shoe Shine Company 

Arrivals

Onward travel

Version 26 Heathrow 2015 LHR Airports Limited. Published December 2015.

Smythson 

British Airways York &


Lancaster Rooms
next to Gate A4
British Airways  35, 40
customer services
Bureau de change

Escalator

Pret A Manger 

42

Starbucks 

41

Stairs

Information

Telephone

Internet facility

Toilets

Accessible toilet All

Multi-faith  49
prayer room

Baby care

Play area
next to Gate A7
VAT
refunds

Priority seating

32

23

27, 47

Pilots Bar & Kitchen

26

All

Drinking 52, 53, 54


fountain

VAT refunds 
34
managed by Travelex

36

34, 39, 45
Seating

VAT refunds
34
managed by Travelex

Bars and restaurants


Fortnum & Mason Champagne Bar

51, 52, 53, 54

Lift

Quiet zone
Travelex

Cafs

The Crown Rivers


by JD Wetherspoon

29

British Airways
33
Galleries Lounge South

Food and drink

British Airways
46
Galleries Lounge North

50

37

Dior

31

Airline lounges

25, 48

WHSmith 

Chanel

Louis Vuitton

Thomas Pink 

Kurt Geiger 

Terminal 5C (Gates C52C66)

Ted Baker 

20

22

Terminal 5B (Gates B32B47)

Sunglass Hut

Cartier

Check-in

10 minutes walk

Services
2

Heathrow Airport overview

26

25

Gates A18A23

Burberry
Cath Kidston

Level 2 (Gates A1A23)

24

33 British Airways
Galleries Lounge South

Boots

Level 3 (Check-in level)

22

Up to

Shopping

Departures

21

20

23

54

Up to
46 British Airways
Galleries Lounge North

Contents

28

29

Map

37

40

45 44

10 minutes walk

30

Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Terminal 5

Departures
Terminal 5B (Gates B32B47)

B48 / B47

B46

B45

B44
B43
B42

10

9
4

11

8
5

Map

Map

B39

B32 / B33

14

B34

12

B35

B36

B38

B37

15
Up to
13 British Airways
Galleries lounge

Special assistance

Shopping
Be Relax 
Collection 

Bars and restaurants

Wetherspoon Express

Sunglass Hut 

Heathrow Airport overview


Check-in

1
3

Departures

Starbucks 

11

Rolling Luggage 

10

WHSmith 

World Duty Free 

Services

Cafs

Boots

Contents

Food and drink


4

Airline lounges

2
12

British Airways
Galleries lounge

13

British Airways
customer services

14

Escalator

Stairs

Information

Telephone

Internet facility

Toilets
Accessible toilet All

Lift

Bureau de change

Multi-faith
prayer room

Pharmacy

11

Travelex3,9

VAT refunds
9
managed by Travelex

Seating


VAT
refunds

Level 3 (Check-in level)

Level 2 (Gates A1A23)

Terminal 5B (Gates B32B47)

Terminal 5C (Gates C52C66)

Arrivals
Arrivals

Onward travel

Version 26 Heathrow 2015 LHR Airports Limited. Published December 2015.

Special Assistance

Baby care

All

Drinking
fountain

All

VAT refunds 
9
managed by Travelex

15

Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Terminal 5

Departures
Terminal 5C (Gates C52C66)

C61

C62

C63

C64

C56

C55

Map

5
C57

C66

C65

C54

C53

C52

Special assistance

Shopping

Services

Food and drink

WHSmith 

World Duty Free 

Boots

Starbucks 

British Airways
customer services

Cash machine

Lift

Internet facility

Heathrow Airport overview

Check-in

Departures
Level 3 (Check-in level)

Level 2 (Gates A1A23)

Terminal 5B (Gates B32B47)

Terminal 5C (Gates C52C66)

Arrivals
Arrivals

Onward travel

Version 26 Heathrow 2015 LHR Airports Limited. Published December 2015.

Multi-faith 
prayer room

Pharmacy 

Toilets
Accessible toilet All

Escalator

Information

Contents

Telephone

Baby care

All

Drinking
fountain

All

Seating

Special assistance

Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Terminal 5
Arrivals
Ground floor

27

26

8
28

10

11

29
31

30

Special assistance

From UK and Ireland


Arrivals

Passenger area

From
International Arrivals 12

Public area

11

15

4
5

23

24

22

25

Entrance

Entrance

21

20

10

13

19

Entrance

14

18

16
Entrance

Entrance

Shopping
Excess Baggage Company 
Voyager Entertainment 
WHSmith 
World Duty Free 

Up to
17 British Airways
arrival lounge

Entrance

Services
1

Airline lounge
17

British Airways
arrival lounge

4
11, 12

Escalator

Ticket sales

Help point

Heathrow
Express

3, 15

19, 23

Internet facility
Airport information

Hotel by Bus
Lift

Contents

Caff Nero

16

Costa Coffee

18

Giraffe Juice

24

M&S Simply Food

Heathrow Airport overview

Check-in

Departures
4

Level 2 (Gates A1A23)

Terminal 5B (Gates B32B47)

Terminal 5C (Gates C52C66)

25
Underground

Arrivals

Onward travel

Version 26 Heathrow 2015 LHR Airports Limited. Published December 2015.

2022

Meeting point
Toilets

Seating

Bureau de change

Accessible toilet All

Travelex

10, 13, 27, 28

Car rentals desk


Cash machine

Special assistance

6
Baby care

All

Drinking 
fountain

30, 31

Stairs
Telephone

Tourist information

Tourist services
by British Hotel
Reservation Centre

Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi

Arrivals

14

National Express
Lost property

Baggage reclaim

Level 3 (Check-in level)

26, 29

Baggage
enquiries

Food and drink

Terminal 5

Arrivals (Onward travel)


Ground floor
Special assistance

From UK and Ireland


Arrivals

Public area

13

4
5

21

22

Passenger area

From
International
Arrivals

20

19

23

18

10

11

17

12

16

14
Up to
15 British Airways
arrival lounge

Entrance

Down to

Entrance

Down to

Underground

Heathrow Express
for Terminal 4 change
at Heathrow Central
Connect trains

Entrance

13

49

2831

2227

Entrance

1012

1315

16ab

1921

1718

24

Shopping
Excess Baggage Company 
Voyager Entertainment 
WHSmith 

Bus and coach stop allocation


1
3, 13
4

Group travel
Hotel Hoppa, Hotel by bus, 
T4 Hilton Hotel

2627

Express coach National Express

1115

National Express Coach / Railair

Food and drink


Caff Nero

Contents

Oxford the Airline


14

Services

16 16a 16b

Transport for London (TfL) drop / stand

9
10
18

Costa Coffee

16

Staff bus N1 / N5

24

Giraffe Juice

22

Staff bus N2

25

BA and BA crew coaches

21

M&S Simply Food

Business parking, Long stay

22
28

Car rental (off airport)


Dollar, Thrifty, Sixt

19

Level 3 (Check-in level)

Car rental (on airport)


Avis, Budget, Europcar, National,
Alamo, Enterprise, Hertz

Level 2 (Gates A1A23)

29

Terminal 5B (Gates B32B47)

Terminal 5C (Gates C52C66)

Car parking (off airport)


Click Park, Purple Parking,
Purple Parking Business, Reeds

Heathrow Airport overview

Check-in
Departures

Arrivals
Arrivals

Onward travel

Version 26 Heathrow 2015 LHR Airports Limited. Published December 2015.

Airline lounge

Internet facility
15

British Airways
arrival lounge

Lift
Lost property

Airport information

Ticket sales
17

Heathrow
Express
23

Hotel by Bus

Bureau de change

Meeting point
12

National Express

Seating
Travelex

10, 11

Underground

1821

Smoking area
Bus Stop

Toilets

Car rentals desk

Special assistance

Accessible toilet All


Stairs

Cash machine
Escalator

Baby care

Taxi rank

All

24
Tourist information

Tourist services
by British Hotel
Reservation Centre

Telephone

Help point

Free Wi-Fi is available throughout the terminal. Network name: Heathrow Wi-Fi