LOT 2 - Integrated Support Services For Elderly and PWDs in Kosovo

Contracting Authority: European Union Office to Kosovo1
Instrument for Pre-Accession 2011

Grant Application Form
Budget line: BGUE-B2012-22.020200-C1-ELARG DELKOS
Reference:EuropeAid/132-568/L/ACT/XK
Deadline for submission of concept notes and applications:
4 June 2012, 16:00 (CET)
For economical and ecological reasons, we strongly recommend that you submit your files on paperbased materials (no plastic folder or divider). We also suggest you use double-sided print-outs as much as
possible
Title of the action:
Integrated support and care for elderly and PWDs in Kosovo:

pilot action towards the transition to Community-based services
Number and title of lot
Lot 2 / Provision of care services for elderly persons and in house

service for adults with disabilities
Location(s) of the
action:
Country: Kosovo
Name of the applicant
HandiKOS - Association of Paraplegics and Paralyzed Children of

Kosovo
Nationality of the
applicant2
Kosovar
Regions/ Municipalities: Pristina &Ferizaj
Dossier No
(for official use only)
UNSCR 1244
For organisations, the statutes must make it possible to ascertain that the organisation was set up
by an act governed by the national law of the country concerned. In this respect, any legal entity
whose statutes have been established in another country cannot be considered an eligible local
organisation. In this respect, see also footnotes of the Guidelines of the call.
2
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Annex A Grant Application form
EuropeAid/132-568/L/ACT/XK
EuropeAid ID3
Ongoing contract/Legal Entity File

N/A
Lumber (if available)4
Legal status5
Local Non Governmental Organization (NGO)
Partner(s)6
Family and Childcare Centre (KMOP)
Applicant's contact details for the purpose of this action

Postal address:
Dardania 4/7 lam.D-2, Prishtin
Telephone number: (fixed and mobile) Country

code + city code + number
Tel: +38 038 548 327
Fax number: Country code + city code + number
+381 38 548 327
Contact person for this action:
AfrimMaliqi
Mob: +377 44 137 002
afrim.maliqi@handi-kos.org
Contact person's email:
handikos@handi-kos.org
Address:
Dardania 4/7 lam.D-2, Prishtin
Website of the Organisation:
www.handi-kos.org
Any change in the addresses, phone numbers, fax numbers and in particular e-mail, must be
notified in writing to the Contracting Authority. The Contracting Authority will not be held
responsible in case it cannot contact an applicant.
To be inserted if the organisation is registered in PADOR. This number is allocated to an

organisation which registers its data in PADOR. For more information and to register, please
visit http://ec.europa.eu/europeaid/onlineservices/pador.
4
If an applicant has already signed a contract with the European Commission and/or has
been informed of the Legal Entity File number. If neither of this apply, indicate "N/A".
5
E.g. non profit making, governmental body, international organisation.
6
Add as many rows as partners.
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NOTICE
If processing your application involves the recording and processing of personal data (such as names,
addresses and CVs), such data will be processed pursuant to Regulation (EC) No 45/2001 on the protection
of individuals with regard to the processing of personal data by the Community institutions and bodies and
on the free movement of such data. Unless indicated otherwise, your replies to the questions and any
personal data requested are required to evaluate your proposal in accordance with the Guidelines for the
call for proposal and will be processed solely for that purpose by the data controller. Details concerning
processing of your personal data are available on the privacy statement at
http://ec.europa.eu/dataprotectionofficer/privacystatement_publicprocurement_en.pdf]
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Table of content
PART A. CONCEPT NOTE...............................................................................................5
1.1. Summary of the action
1.2. Relevance of the action (max 3 pages)
1.3. Description of the action (max 1 page)
5
6
8
PART B. FULL APPLICATION FORM............................................................................10

1 General information................................................................................................................10
1 The action..................................................................................................................................11
1.1. Description of the Action
1.2. Applicant's experience of similar actions
11
32
2 The applicant ...........................................................................................................................55

2.1.
2.2.
2.3.
2.4.
Identity
Profile
Capacity to manage and implement actions
List of the management board/committee of your organisation
55
56
64
67
3 Partners of the applicant participating in the action...........................................................68

3.1. Description of the partners
3.2. Partnership statement
68
70
4 Associates of the applicant participating in the action.........................................................71

5 Checklist for the full application form...................................................................................72
6 Declaration by the applicant...................................................................................................73
7 Assessment grid of the full application form ........................................................................75
PART A. CONCEPT NOTE

1.1. SUMMARY
Title of the action:
Lot:
Location(s) of the
action:
Total duration of the
action (months):
Amount of requested EU
contribution
Objectives of the action
OF THE ACTION
Integrated support and care for elderly and PWDs in Kosovo: pilot action
towards the transition to Community-based services
- Lot 1
- Lot 2
Pristina, Ferizaj - Kosovo
24 (Sep 2012 August 2014)
EUR ~380.000 (Budget 400.000)
Overall objective: To support decentralization of social sector governance and to
promote and facilitate the licensing of CSOs delivering social services to the citizens of
Kosovo.
Specific objective(s):To bridge the gap in local service provision by improving the
coverage, quality and sustainability of community based social services, through piloting
holistic supportive services for the elderly in two Day Care Centre and through
establishing multidimensional home based services for adults with disabilities.
Target group(s)7
50 PWDs and 50 elderly persons and their families; Municipalities of Pristina and Ferizaj;
local stakeholders, service providers and CSOs
Final beneficiaries8
Disabled individuals and elderly persons and their families; local stakeholders engaged in
social service delivery, local (primarily municipal) and central authorities
Estimated results
Main activities*
Two Day Care Centres will be established in the municipalities of Pristina and Ferizaj,
creating a protective, enabling and inclusive environment, providing specialised and
needs-driven services and guidance for the elderly persons and their families,
improving their well-being and social integration and providing services that are
currently not available or accessible.
A set of home-based services established as part of the Day Care Centre structures
provide holistic support and guidance on self-care and independent living and
credible and needs-driven alternatives to institutional care for PWDs most in need of
in-home care.
III. Local service structures become diversified; Local authorities become more capable of
exercising their competencies in social sector governance; Strengthened capacities
of CSOs and other stakeholders active in the field, providing community based social
services.
1.Establish and operate two Day Care Centre in the existing HandiKOS Community
Centres in Pristina and Ferizaj, providing holistic support and educational, social,
vocational and recreational activities, counsellingand medical services for the elderly
and their families; Build local ownership of the new service models.
2.Establish and operate a set of home based services for disabled adults offering
counselling, peer-support, guidance on self-care, evaluating orthopaedic and sanitary
needs and need for assistive devices, conducting environmental modification and
referring clients to specialised medical care if needed.
3.Facilitate communication and cooperation between municipal authorities, CSOs and
other stakeholders
4.Provide capacity building and training for local authorities in social service governance
and licensing
5.Provide capacity building and training for key stakeholders and CSOs active in the field to
strengthen their skills and capacities to implement and manage similar models and
services
6.Implement dissemination plan (incl. dissemination material, awareness raising events,
advocacy/lobbying activities) and manage media communication
Target groups are the groups/entities who will be directly positively affected by the action at the action
purpose level.
8
Final beneficiaries are those who will benefit from the action in the long term at the level
of the society or sector at large.
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7.Establish referral system and support and strengthen the capacities, coordination and
cooperation among the local medical care personnel and other relevant services
8. Organize a study visit to Greece
1.2. RELEVANCE
OF THE ACTION
(MAX 3
PAGES)
1.2.1. Relevance to the objectives/sectors/themes/specific priorities of the call for

proposals
HandiKOS and KMOP based on their extensive experience and proven background in working with
persons with disabilities (PWDs) and elderly persons are proposing a project, which will contribute to
the wellbeing, empowerment and social integration of elderly persons and PWDs in Kosovo. The
project, when successful will also establish a more systematic cooperation between local authorities
and civil society organizations (CSOs), promoting increased licensing of CSOs providing social
services.
The proposed action is in line with European Partnership priorities and the objectives presented in the
guidelines by promoting human rights, equal opportunities and complementing the IPA 2009 project EU Support to the Ministry of Labour and Social Welfare (MLSW), by facilitating the on-going
decentralisation reforms though transferring resources and responsibilities further to the community
level. It has been conceived as a pilot action aiming to transfer to the targeted region well-tested EU
practices in community-based services (by means of a Kosovo EU partnership represented by
HandiKOS and KMOP respectively) making all necessary adaptations to fit the local context; thus,
creating the 'best local fit' rather than just applying the 'best global practice'.
It is fully in line with the objectives of this call, in particular Specific Objective II that addresses the
provision of social and care services for elderly persons and persons with disabilities in Kosovo
responding in the most optimal way to the requirements and conditions of Component 2.
More specifically, the proposed project is developed to bridge the gap in the provision of social
services and to increase the quality, coverage and sustainability of community based service delivery.
The action will be delivered through establishing two new Day Care Centres for elderly persons in the
selected municipalities of Pristina and Ferizaj, providing holistic support, services, counselling and
activities for the elderly. As part of the Day Care Centre structures, the project will also pilot a series of
home-based services for PWDs most in need of in-home care and support.
Finally, the project is also foreseen to strengthen and diversify the local service structures and specific
efforts will be made to support local ownership and to strengthen the sustainability of the action,
expecting to have the municipalities taking responsibility of the services at the end of the intervention.
In the long-term, it is intended that the piloted services will become replicated and fully incorporated
into the regular social service provision structures.
1.2.2. Relevance to the particular needs and constraints of the target country/countries,
region(s) and/or relevant sectors (including synergy with other EU initiatives and
avoidance of duplication)
The overall legal framework in Kosovo is comprehensive and ambitious; however authorities often lack
political will and the obligatory capacities and resources to successfully implement the laws. Thus
many of the laws and strategies have not yet translated into concrete results nor improved the
economic and social circumstances of vulnerable and marginalised groups living in Kosovo. Since
2009 municipalities by law have been responsible of providing decentralised services such as health
care, education and social services. The transfer of authority to sub-national levels, however, has not
been effective and municipalities continue to have limited financial, institutional, human and physical
capacities to plan, implement and manage policies and strategies. As a result community based
services targeting the elderly and PWDs are either non-existent, provided through institutions
governed by MLSW or alternatively people rely on services and assistance offered by different CSOs.
There are a number of laws and strategies in place, protecting the rights and entitlements of PWDs
and the elderly. The most significant laws concerning adults with disabilities are the Law on Disability
Pension and the Law on Vocational Ability, Rehabilitation and Employment of PWDs and at the
time of writing the Office of the Prime Minister/Office for Good Governance is in the process of drafting
The New National Disability Action Plan 2012-2022. Yet again the scope, implementation and
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monitoring of these laws have turned out to be insufficient and inconsistent and not only are the laws
not properly enforced, but citizens in general have very limited knowledge of their rights and the
services they are entitled to and the procedures when applying for state benefits can be lengthy and
overwhelming for many. Furthermore in order to make the existing legal provisions meaningful and
sustainable, it is imperative to also begin discussing and drafting laws on personal assistants and
providing support for the equipment necessary for PWDs. The existing legal framework protecting the
elderly in Kosovo is equally limited and at the moment persons who have never been employed
receive a monthly pension worth of 40 Euros, whereas people who have been in employment receive
75-80 Euros, hardly enough, in either case, to cover the rising medical and material needs of the
elderly
Hence this proposed action is designed to identify and assist the most vulnerable groups of elderly
persons and PWDs with comprehensive support services, addressing the different physical, mental
and social barriers that prevent them from being equal, active and independent family and community
members. To sustain the efforts and to enhance local ownership, the action will be implemented in
close coordination with municipal authorities and local service providers, whilst engaging with different
stakeholders and CSOs with the intention of having the services eventually multiplied, maintained and
incorporated into the social protection structures and services managed by the local Centres for Social
Work. Subsequently the action is also complementing the EU-support to MLSW and the government
efforts in decentralization reforms by facilitating municipal level dialogue on financing, administrating
and licensing decentralised social services.
In recent years municipalities have begun to show some readiness to provide support and at the
moment some HandiKOS centres and offices are being financially supported by the municipalities,
including also the municipalities of Pristina and Ferizaj. These positive signals indicate the necessity to
continue working closely with municipalities in order to capitalise, scale up and institutionalize the
cooperation further.
HandiKOS has a long and solid experience in service delivery in Kosovo, offering comprehensive
community based rehabilitation (CBR) services since 1994. At the moment HandiKOS has a fully
functional network of 14 Community Centres and 12 Local Offices located throughout Kosovo.
HandiKOS is also maintaining an extensive database on PWDs, having over 18, 000 profiles
registered (incl. information on health, social position, abilities, infrastructure, etc.), doing home visits
and referrals, providing assistive devices, advising adults with disabilities on self-care and independent
living and offering nearly 30, 000 physical and psychosocial and combined sessions for children with
disabilities every year.
KMOP on the other hand is one of the oldest NGOs in Greece with a solid background in delivery of
community based services to elderly, particularly focusing on those most at risk. One of KMOPs
earliest projects was the design and operation of the first centres of open care for the elderly in four
locations of the Attiki region (Greece), while in most recent years (2010 2011), KMOP provided home
based services to more than 500 elderly (mainly deprived, dependent and disabled seniors)
throughout Greece. Having implemented a number of EU projects tackling elderly issues together with
other EU organisations, KMOPs approach in service provision is totally in line with EU standards and
will be transferred to the local context in a way that facilitates and promotes local ownership and
sustainability of the foreseen results. Currently, KMOP is actively involved in the developments in the
social sector in Kosovo, leading an EC funded project, thus having a good knowledge and
understanding of the local context.
To capitalise on the existing knowledge, infrastructure, networks, services and on the collaboration of
HandiKOS and KMOP, instead of creating overlapping and parallel structures and services, the project
proposes that two HandiKOS Community Centres will be transformed into Day Care Centres and
adjusted to serve the specific purpose of the proposed project, complementing the currently existing
services with the other required inputs (services for elderly/in-home care for PWDs) in order to fully
meet the objectives of the action in the most effective, holistic and sustainable manner as possible.
Given the lack of capacities at local and central level, there is reason to argue that duplicating and
scattering the similar services under the management of different organizations is not only
counterproductive from the beneficiaries point of view when trying to access the services, but can at
worst hamper and complicate the overall objective of having these services eventually licensed and
incorporated into the municipal service provision structures.
Besides becoming part of the HandiKOS service network, the proposed project will also have a unique
opportunity to share best practises and provide inputs into the current development of the New
National Disability Action Plan 2012-2022 and to create synergies and establish coordination with
Page 7 of 89
local Pensioners Clubs and with Syndicate of Pensioners, with the on-going Independent Living
Centre project managed by HandiKOS, and through partnering with United Nations Development
Program on the upcoming Empowering Persons with Disabilities initiative working with local policy
implementation and job creation and finally complementing efforts achieved through projects such as
Kosovo Social Services Decentralization Project, managed and implemented by DFID.
1.2.3. Describe and define the target groups and final beneficiaries, their needs and
constraints and how the action will address these needs
The primary target groups and final beneficiaries of the proposed action are PWDs and elderly
persons and their families. The action will supportadults with disabilities and the elderly in leading
equal, healthy and independent lives, by addressing different forms of deprivation, which the current
local services are unable to capture and tackle and by supporting family-members and caregivers in
their demanding roles.
PWDs in Kosovo are considered to be the most marginalized and vulnerable group of people, having
very few persons with disabilities enrolled in education or included in the labour markets. The laws
protecting the rights and needs of PWDs are chronically falling short of implementation and currently
adults with disabilities receive only around 45 Euros a month, a pension that is however calculated to
cover all different material and medical needs. Often unable to find suitable work and requiring close
relatives to assist financially and with daily activities, other family members as well tend to suffer from
different stress-related physical and emotional illnesses and have little time to work and support
economically the rest of the family. Similarly accessibility across Kosovo remains a considerable
concern and compromises continuously the self-autonomy of PWDs. Lastly even health service
facilities are not fully accessible and even worse only a small percentage of disabilities are recognized
by health professionals and too often disabilities are treated with pharmaceuticals, overlooking the
need for physical and psychosocial therapy.
Similarly neither are the rising material and medical needs of the elderly properly met and the modest
pension elderly persons receive from the age of 65 does not suffice to maintain a decent and
independent life. Instead many elderly persons rely on their families, and family-members in turn are
often burdened by their multiple roles in care giving and employment. Also the past conflicts in the
region have shaken the country and its community cohesion to their core, resulting in exclusion,
income insecurities and migration to urban areas, leaving many elderly persons without families and
homes, feeling disillusioned, neglected and under-valued by state institutions. With under-funded
pension schemes and lack of specialised social and health services designed for the elderly, elderly
persons have become isolated and excluded from society, seen as passive recipients of pensions, but
not as active members of their communities with skills, knowledge and experiences that they could
contribute to their society.
The secondary target group and final beneficiaries of the planned action are the various
different actors operating at local level who have a strategic and instrumental role in strengthening
and diversifying the services currently provided for the primary target groups. Thus when successful,
the planned action will have benefited and laid the groundwork for municipalities to restructure their
social services, introducing new service models and promoting the concept of community based social
services whilst supporting the capacities and skills of the relevant authorities to finance, administer
and provide licensing contracts for social services. Simultaneously the proposed intervention will
engage with other service providers, local stakeholders and CSOs, encouraging and training them to
support and replicate the models and best practices achieved through the intervention. Finally in the
long term the community at large will benefit from the improved quality and coverage of social
services.
1.2.4. Particular added-value elements

The proposed project will be able to initiate the action in a timely manner and deliver the expected
results effectively, by having the infrastructure already in place and by pooling together the expertise
and experience of HandiKOS and KMOP, guaranteeing the utmost efficiency of the services provided
by applying best practises and lessons learned from the past. Furthermore HandiKOS and KMOP both
have a proven record of successfully implementing European commission and other internationally
funded projects and both NGOs have a long history of working with the vulnerable groups targeted in
this call for proposals.
Building upon the cooperation with municipalities, at the end of the project cooperation between local
authorities and civil society will have strengthened and become more systematized, assisting
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municipalities to plan and allocate their resources more efficiently. Such exercise will also be of use
when implementing other legislation and strategies, making municipalities in overall more accountable
downwards to their constituents and providing them with greater legitimacy and means to become
more responsive to local needs. When successful the project will also promote the concept and
benefits of community driven development and facilitate the replication of the action in other parts of
Kosovo.
1.3. DESCRIPTION
OF THE ACTION
(MAX 1
PAGE)
Drawing upon the extensive collection of information from the field, the proposed intervention has
identified two HandiKOS Community Centres in Pristina and Ferizaj to be transformed into the Day
Care Centres, as specified in the guidelines. The selection was above all based on the needs and
demographics of the communities, but also on the consultations with the current centre employees
and local Pensioners' Clubs, on the availability of appropriate facilities and supplies and on the
assessment on the current cooperation and cost-sharing arrangements with the respective
municipalities.
PRIOR TO THE ACTIONHandiKOS and KMOP will firstly design, adapt and pilot the supportive
services to be provided at the two Day Care Centres and at home. This inception phase will entail the
transfer of expertise from KMOP with regard to the elderly and the design of home-based services for
PWDs by HANDIKOS, as well as making all the necessary logistic adjustments in the existing centres,
recruiting personnel, conducting performance appraisals and training the staff on the new service
packages to be provided for the target groups. Coupled with a pilot study in an EU country, this
transferor expertise will feed directly the foreseen pilot phase that in turn will allow the services to be
tested with a small number of end-users, ensuring that the needs of the beneficiaries are fully
incorporated into the service design, whilst discerning the setting the project is going to be operating
within. Upon completion the findings of the pilot phase will be fed into the final service delivery design
by the time the services are foreseen to begin.
THE SPECIFIC OBJECTIVE OF THE ACTION is to bridge the gap in social services in order to
increase the quality, coverage and sustainability of community based social services provided for
elderly persons and PWDs in the two targeted municipalities. RESULT I:Two Day Care Centres will be
established in the municipalities of Pristina and Ferizaj, creating a protective, enabling and inclusive
environment, providing specialised and needs-driven services and guidance for the elderly persons
and their families, improving their well-being and social integration and providing services that are
currently not available or accessible. The action is expected to benefit around 50 elderly persons,
identified through a mapping exercise and conducting Elderly Population Situation Analysis in
Pristina and Ferizaj. RESULT II:The project is also designed to assist PWDs most in need of in-home
assistance, developing aset of home-based services established as part of the Day Care Centre
structures in Pristina and Ferizaj, providing holistic support and guidance on self-care and independent
living and credible and needs-driven alternatives to institutional care. This action will reach out to
around 50 PWDs, identified primarily through HandiKOS database, giving priority to people with highcomplex dependency needs and severe disabilities. RESULT III: Throughout the intervention local
ownership will be in the centre of the project design, making specific efforts to consolidate the
cooperation and communication between municipal authorities, CSOs and other stakeholders,
supporting local authorities to become more capable of exercising their competencies in social sector
governance; whilst building overall capacities at local level and particularly of CSOs and other
stakeholders active in the field to provide community based social services.
The following work packages will be implemented, WP1: Design and adaptation of services to be
provided at the two Day Care Centres and at home month 1-2; WP2: Pilot operation and update of
the designed services- month 3-4; WP3: Establishment and operation of two Day Care Centre in
Pristina and Ferizaj starts month 4; WP4: Development and delivery of home-based services for
persons with disabilities starts month 4; WP5: Capacity building and training of local actors/
stakeholders, service providers and CSOs starts month 6; WP6: Dissemination, awareness raising
and networking during all implementation; WP7: Study visit to Greece month 3-4.
When successful the project will contribute to THE OVERALL OBJECTIVE ofsupportingthe
decentralization of social sector governance in Kosovo, facilitating the licensing of CSOs delivering
social services, developing solid foundations and enabling conditions for the services to become
eventually incorporated into the institutional structures of social service provision.
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PART B. FULL APPLICATION FORM

To be submitted by all applicants
For economical and ecological reasons, we strongly recommend that you submit your files on paperbased materials (no plastic folder or divider). We also suggest you use double-sided print-outs as much
as possible
GENERAL INFORMATION
Reference of the Call for

Proposals
EuropeAid/132568/L/ACT/XK
Title of the Call for Proposals
Provision of Social services to vulnerable groups
Name of the applicant
HandiKOS - Association of Paraplegics and Paralyzed Children of

Kosovo
Title of the action
Integrated support and care for elderly and PWDs in Kosovo: pilot
action towards the transition to Community-based services
Location of the action
Kosovo Pristina &Ferizaj
No. of the Lot
Lot 2

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THE ACTION 9
BUDGET
OF THE ACTION
The evaluation committee will refer to information already provided in the Concept Note as
regards objectives and relevance of the action.
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Justification of the Budget for the Action

Costs
1. Human Resources
1.1 Project Personnel
1.1.1 Project Manager - HandiKOS
All Y
Clarification of the budget items
Project Manager will be responsible of the

overall implementation of the project,
contractual obligations and reporting to
the EU Office
1.1.2.Project Assistant for Pristina - HandiKOS
Project Assistant will assist the

management and be in charge of the field
implementation and follow-up of project
activities in Pristina
1.1.3.Project Assistant for Ferizaj - HandiKOS
Project Assistant will assist the

management and be in charge of the field
implementation and follow-up of project
activities in Ferizaj
1.1.4 Administrative/ logistic support - HandiKOS
Administrative/logistic is needed for

implementing and monitoring the
admin/logistic aspects of the project
activities
1.1.5.Financial Officer - HandiKOS
The Financial Officer is needed for the

monitoring of the financial aspects of the
project activties
1.1.6.Public Information Officer 50% - HandiKOS
The Public Information Officer is needed

for media/public relations duties, issuing
press releases and web site/social media
maintenance/updates.
1.1.1 Project Manager - KMOP
The Project Manager will be providing

overall supervision for the proper
implementation of the activities KMOP is
primarily in charge of
1.1.2.Project Assistant - KMOP 50%
The Project Assistant will be responsible

of follow up of KMOP activities
1.1.2.Trainer - KMOP
Trainer is needed to deliver the planned

training to the project and local staff on
the new elderly service modules (transfer
of expertise)
1.1.2.Researcher - KMOP
Researcher is needed for review/analysis

and development tasks when designing
the elderly service methodologies
1.2 Day Care Center Personnel * 2 Centres

1.2.1 Coordinator (for elderly services&home-based services) * 1 per
centre
The coordinators will be responsible of

overall service delivery and coordination
within the centres

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1.2.2 Social Wellfare Assistant (for elderly services&home-based

services) *1 per centre
The social wellfare assistants will be in

charge of case management, counseling
and referrals, coordinating closely with
local services providers
1.2.3. Program Assistant (for elderly services) *1 per Centre
The program assistants will be scheduling

and providing coordination over the
elderly services and activities in the Day
Care Centres
1.2.4.Activity Staff (for elderly services) *1 per Centre
Activity staff will be in charge of the

implementation and logistics of the
activities provided for the elderly persons
1.2.5. Psychosocial worker (for elderly services) * 1 per Centre
Psychosocial workers will be providing

psychosocial/occupational
individual/group therapy
1.2.6.Medical Technician (for home based services) *1 per Centre
Medical tehnicians will be preventing and

treating secondary ailments and giving
advice on medication/hygiene/self
care/physical exercises
1.2.7. Peer supporter 50% * 2 per Centre (for home based services)
Peer supporters will be advising PWDs on

independent living and self-reliance
1.2.8. Driver *1 per Centre
Driver is needed to implement the

planned project activities (e.g. outings,
meetings, home-visits, referrals etc.) and
for visiting HQ
1.3 Per diems for missions/travel5

1.3.1 Abroad (staff assigned to the Action)
1.3.2 Local (staff assigned to the Action)
Trainer implementing training
Project Manager
Project Assistant
Subtotal Human Resources

2. Travel6
2.1. International travel
Greece - Kosovo - Greece (Project Manager)
Trainer is needed during the project

inception phase (transfer of expertise)
The Project Manager will be primarily
supervising the project on a day-to-day
basis from Greece, but is regularly
required to do monitoring visits and attend
the streering committee meetings in
Kosovo
The project assistant will be primarily
based in Greece, but is required to visit
Kosovo for monitoring purposes.
Please see the clarification on per diems

Greece - Kosovo - Greece (Project Assistant)

Page 13 of 89

Greece - Kosovo - Greece (Trainer)
2.2 Local transportation
Subtotal Travel
3. Equipment and supplies7
3.5 Other (please specify)
Subtotal Equipment and supplies
4. Local office
4.1 Vehicle costs
4.1.1 HQ Vehicle maintenance and fuel * 1 Vehicle
4.1.2 Vehicle maintenance and fuel * 2 Centre Vehicles
4.3 Consumables - office supplies

4.3.1 Headquarters
4.3.2 Day Care Centre *2 centres
4.4 Other services (tel/fax, electricity/heating, maintenance)

4.4.1 Headquarters
4.4.2 Day Care Centre *2 centres
Subtotal Local office

5. Other costs, services8
5.1 Publications
5.1.1 Project brochures/leaflets
All Y
The HQ requires a vehicle for monitoring

the implementation of project activities
The centres need the vehicles for
implementation of project activities
Office supplies are needed to properly run

the HQ Office and to cover all the
activities related to the coordination,
implementation, monitoring and reporting
of the project activities
Office supplies are needed to properly run
the centres and to cover all the activities
related to the coordination,
implementation, and reporting to the HQ
The utilities include all costs related to

tel/fax/internet, electricity/heating,
maintenance and security needed for the
activities concerning coordination,
implementation, monitoring and reporting
of the project activities.
The utilities include all costs related to
tel/fax/internet, electricity/heating,
maintenance and security needed for the
activities related to the coordination,
implementation and reporting of the
project activities to HQ
Project brochures/leaflets are part of WP

6 dedicated to dissemination, awareness
raising and networking

Page 14 of 89
5.1.2 Service manuals/Information booklets
Service manuals/information booklets are

part of the WP 6 dedicated to
dissemination, awareness raising and
networking
5.2 Audit
A company will be appointed to audit the

project finances
5.3 Evaluation costs
An external evaluator will be appointed to

receive an independent assessment on
the achieved results and progress
5.4 Translation, interpreters
Newsletters, project brochures/leaftlets,

service manuals/information booklets,
web publications, project events etc.
5.7 Costs of conferences/seminars9

5.7.1 Round Table - HandiKOS
Rountable organised for approx. 50

people (WP5)
5.7.2 Training Seminars for CSOs - HandiKOS
Training seminar for approx. 30 people

(WP5)
5.7.3 Training Workshops for Public Authorities - HandiKOS
Training Workshops for approx. 30

people (WP5)
5.7.4 Training Sessions for Service Providers - KMOP
Training session for approx. 30 people

(WP3)
5.7.5.Training for Project Staff - HandiKOS & KMOP
Training for centre staff for 16 people

(WP1)
5.8. Visibility actions10
Visibility actions are needed for complying

with the EU visibility guidelines e.g.
producing promotional material, centre
banners, stickers etc.
5.8.1 Awareness Raising Events - HandiKOS
International Day of Older People and

International Day of Disabled People
(WP6)
5.8.2 Project Launch Event - HandiKOS & KMOP
A launch event is foreseen to take place

when the services will begin to fully
operate (month 6)
5.8.3 Project Closing Event - HandiKOS & KMOP
A closing event is foreseen to take place

at the end of the intervention (month 24)
Subtotal Other costs, services

Costs
Page 15 of 89
6. Other
6.1 Recreational activities
6.1.1 Outings *Pristina & Ferisaj
6.1.2 In-centre Activities *2 centres
6.2 Medical services

6.2.1 Monthly Drop-in Centre *1 doctor per municipality
6.3. Home visits

6.3.1 Transportation *2 centres
6.6 Study visit to Greece *7 participants

6.4.1 Transportation/Vehicle insurance
Outings are part of the recreational

activities provided for the elderly and
PWDs and are planned to be organized
twice a year per municipality, taking the
beneficiaries for short day trips outside
the municipalities
Material needed for the activities
implemented in the Day Care Centres
Doctor will be holding a monthly drop in

centre (6h per day) in both municipalities
-elderly services
Transportation is needed to organize
home-visits
Transportation needed between PristinaAthens-Pristina (WP7)
6.4.2 DSA
Daily Substance Allowance for 4 project

staff, 2 representatives from HandiKOS
and a driver
6.4.3 Visas/Health Insurance
Visas/health insurances are needed for

traveling to Greece for the Study Visit
Subtotal Other
7. Subtotal direct eligible costs of the Action (1-6)
8. Provision for contingency reserve (maximum 5% of 7, subtotal of
direct eligible costs of the Action)
9. Total direct eligible costs of the Action (7+ 8)
10. Administrative costs (maximum 7% of 9, total direct eligible costs
of the Action)
11. Total eligible costs (9+10)
12. Taxes11
13. Total accepted11 costs of the Action (11+12)
5% contingency reserve
7% overhead for administrative costs
N/A

Page 16 of 89
EXPECTED
SOURCES OF FUNDING& SUMMARY OF ESTIMATED COSTS1

Page 17 of 89
DESCRIPTION
OF THE
ACTION
Description (max 14 pages)

HandiKOS in collaboration with KMOP and in consultation with a number of local partners and
stakeholders will be developing a set of holistic and multidisciplinary support services for elderly
persons and PWDs. Given that in Kosovo HandiKOS is considered to be the leading organization by
and for PWDs in service provision, integration programs and advocacy activities, whereas KMOP has
a considerable background in providing services and support for the elderly and other vulnerable
groups, for the purpose of this intervention the two NGOs have agreed to pool their expertise together
to create an integrated and multidimensional platform to successfully pilot a series of services and
activities that reflect the context and the needs and concerns of the different target groups either
using, delivering or in the future taking responsibility and/ or financing similar social services.
In order to design and implement a needs-driven program HandiKOS and KMOP have incorporated
information on the demographics and needs of the communities into the planning and preparation and
prior to the action the services will be tested with a small number of beneficiaries to ensure that the
feedback, experiences and perspectives of the end-users are taken into account and incorporated into
the services to be delivered. All the services are developed to address the diverse physical, mental,
social and other external barriers that create exclusion and dependency, acknowledging different
traditions and respecting the dignity, privacy and confidentiality (i.e. Law on Protection of Personal
Data of the Republic of Kosovo) of the beneficiaries, supporting individuals from different cultural,
religious, ethnic and gender groups without discrimination.
When successful, the intervention will contribute to THE OVERALL GOAL of supporting
decentralisation reforms by transferring resources and responsibilities further to the community level
and by having an increased number of CSOs licensed to provide social services. THE SPECIFIC
PURPOSE OF THE PROJECT is to bridge the gap in local service provision by improving the
coverage, quality and sustainability of community based social services, through piloting holistic
care services for the elderly in two Day Care Centres and through designing and delivering homebased services for PWDs most in need for in-home assistance. Upon completion the project will have
also supported local civil society actors, service providers and authorities in multiplying, maintaining
and finally incorporating similar services into the regular service provision structures of municipalities.
In order to reach the specific objective of the project, THE FIRST TWO RESULTS(- the establishment
and operation of Day Care Centre/home-based services) are developed to design and deliver
services that will improve the well-being and social integration of elderly persons, PWDs and their
family members and caregivers (coverage and quality), whereas THE THIRD RESULT is developed
specifically to scale up the first two results of the action beyond the intervention, to build local
ownership and to ensure the continuity of the services (sustainability) through engaging with and
building the capacities of services providers, CSOs, other stakeholders and local authorities to deliver
and support similar community based social services and through raising public awareness on the
rights and needs of elderly persons and PWDs in Kosovo.

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BRIDGING THE GAP IN SOCIAL SERVICE PROVISION

The following work packages will be addressing the gap in the local social service delivery, designing,
testing and finally introducing support and services that are currently not accessible or available for the
elderly persons and PWDs living in Kosovo.
WORK PACKAGE 1: DESIGN AND ADAPTATION OF (SUPPORTIVE) SERVICES TO BE

PROVIDED AT THE TWO DAY CARE CENTRE AND AT HOME.
In the frame of this work package, KMOP will firstly transfer its expertise with regards to the elderly
and HandiKOS, in turn, will be in charge of designing the home-based services for PWDs. In the first
instance, the two partners will review EU practices and standards in providing community based
services to elderly and PWDs conducted together with a situational analysisof available services for
these groups in Kosovo. Information gathered at this initial stage will feed directly the design of Home
Based and Day CareServices by HandiKOS and KMOP respectively.Both partners have extensive
experience in the field under their responsibility and will work closely together, combining resources
and sharing working methodologies, thus taking full advantage of the dynamics of the partnership
(local knowledge from the applicant and EU expertise from the side of KMOP). Secondly, the current
functions and facilities of the two existing HandiKOS Community Centres will be assessed and
adapted to serve the purpose of the planned services and activities, making also the necessary staff
adjustments and recruiting new personnel. Performance appraisals will be conducted with the staff
and additional training will be provided based on the needs of personnel.
The first WP comprises of the following three interrelated activities (and corresponding outputs),
Activity 1.1: Review of EU practices and standards in community based services (CBS) and
situational analysis of services in Kosovo (month 1-2) - Implemented jointly by HandiKOS and KMOP
-
Output 1: Study on EU practices in CBS for PWDs and elderly, including recommendations
for adaptation to the context of Kosovo (linked to the current situation in the country)
Activity 1.2: Design and adaptation of CBS for PWDs and elderly (month 1-2) Implemented by
HandiKOS as per PWDs and KMOP as per elderly
-
Output 2: Services package of Day Care Services for elderly, incl. tools and materials where
appropriate (KMOP)/ 1 Operation Manual of Day Care Centres for elderly
Output 3: Services package of home based services for PWDs, incl. tools and materials
where appropriate (HandiKOS)/ 1 Operation Manual of home based services for PWDs
Output 4: Job descriptions for project staff/ 8 job descriptions
Activity 1.3: Recruitment and training of staff for the newly designed services (month 1-2) Implemented by HandiKOS as per home based services and KMOP as day care services
-
Output 5:Four training sessions for the staff /16 trainees
Output 6: Training material
Output 7:Training assessment report / 16 assessment questionnaires
WORK PACKAGE 2: PILOT OPERATION AND UPDATE OF THE DESIGNED SERVICE

In order to test the services on a smaller scale, to prevent project misbehaviour, and above all to
involve the end-users into the planning, the objective of this work package is to identify up to five
elderly persons and five PWDs to be included into the pilot services per municipality. Services will be
tested on real conditions, by means of an individual service plan for each pilot user. All pilot users (20
in total) will receive personalised day care and in-house services for a short period, no more than 2-3
weeks. Upon completion of the pilot phase, feedback from end-users will be collected. Similarly the
personnel delivering the services will be asked to evaluate and provide their views on the pilot phase
to ensure that the staff is equipped with all the necessary professional and practical means to perform
Page 19 of 89
successfully in their roles. After analysing the feedback HandiKOS and KMOP, together with the
project team, will identify the strengths, gaps and shortcomings of the pilot operations and the
designed services will be thereafter adjusted to correspond to the feedback.
Work under the second work package breaks down to the following activitiesand planned outputs:
Activity 2.1: Identify and include five elderly persons and five PWDs per municipality into the pilot
operations (month 3) - implemented by HandiKOS as per PWDs and KMOP as per elderly
-
Output 1: List of end-users testing the services/ 10 elderly & 10 PWDs
Output 2: Ten individual service plans for the elderly
Output 3: Ten individual service plans for PWDs
Activity 2.2: Test the service packages for elderly and PWDs (month 4) - implemented by HandiKOS
as per PWDs and KMOP as per elderly
-
Output 4: Personalised day care and in-home services for 10 elderly and 10 PWDs
Output 5: Staff feedback on the pilot operations/ Assessment questionnaires
Output 6: Beneficiary feedback on the pilot operations/ Assessment questionnaires
Activity 2.3: Review the feedback and modify the service packages accordingly where appropriate
(month 4) - implemented jointly by HandiKOS and KMOP
-
Output 6: Assessment report on the pilot operations
Output 7: Updated services packages for the elderly and PWDs/ Updated Manuals of
Operation
WORK PACKAGE 3: ESTABLISHMENT AND OPERATION OF TWO DAY CARE CENTRE IN

PRISTINA AND FERIZAJ
Work Package 3 builds on the outputs of the previous work package (WP2) bringing together health,
social and other supportive services (educational, recreational etc) in a protective, friendly and noninstitutional setting. As the leading partner in this WP, KMOP will be responsible for all activities and
corresponding outputs described below. In line with the priorities of the call, KMOP will establish two
Day Care Centres in Pristina and Ferizaj, in close cooperation with the applicant organisation
HandiKOS. To do so, KMOP will utilise its accumulated expertise in community-based services for
seniors on the one hand and existing resources within the two communities on the other, both from the
consortium itself (HandiKOS premises) and the local sector in general (e.g. pensioners clubs). By that
way, services will not only draw from EU best practices, but also emerge under the necessary
condition of local ownership that will in turn secure the sustainability of project results and outcomes.
The purpose of the day centre services is to reach out to the most vulnerable elders in the two
selected Municipalities actively engaging them in service design (consultation with representatives of
the target group have already been conducted from the early stage of proposal preparation) and
enabling them to remain as independent and socially integrated as possible, thus preventing or
alleviating social isolation and loneliness. Assistance offered to elders will also provide respite for their
relatives and carers coupled with specially designed support services tailored to their needs.
The specific WP will be implemented through the following activities:
Activity 3.1: Identification of beneficiaries (month 4-5)
The first and most crucial step involves the identification of the most vulnerable elders in Pristina and
Ferizaj to benefit from project operations. Potential beneficiaries of the services include all senior
citizens 65 years old and above in the selected municipalities with either low or high level of social and
care needs (main target group).

Page 20 of 89
In addition to elderly (serving as the main target group of project activities under WP3), the project will
also provide assistance and support to their families and carers (secondary target groups), both formal
and informal (in most cases, a family member acts as informal carer).
Prior to direct targeting of potential beneficiaries, the team will conduct an Elderly Population Situation
Analysis in the two municipalities including mapping of vulnerable elders in Pristina and Ferizaj,
utilizing available data in the Ministrys database for vulnerable groups in Kosovo (Task a).
For identification purposes, the project will put in place a Direct Beneficiary Identification mechanism
(Task b) making use of available resources at local level and creating clear linkages with existing local
structures.
At this stage, the team will draw the eligibility criteria for the Day Care Centres taking into
account the following parameters:
-
Physical health/ functioning Impairment level
Support provided by the family and/ or social environment
Available resources (incl. financial) and living conditions
Among other, priority will be given to the following sub-groups of the elderly population:
-
Frail and demented elderly
Poor and extremely poor elders
Socially isolated elders
War-affected elderly
Within this context, the beneficiary identification mechanism will define the targeting process and
provide the project team with a reliable tool based on objective variables and uniform and transparent
criteria for selecting the beneficiaries of the Day Care Services. The main elements of the proposed
mechanism comprise:
-
a Care Needs Assessment Tool for elders,
a Service Matching Decision Making Tree
Individual Care Plans
The following cross-functional flowchart provides an overview of the Beneficiary Identification Process
that the project will introduce. As shown below, the project team will employ different targeting
strategies for the identification of the final beneficiaries of Day Care Services, tailored to local
conditions in terms of elderly populations. In this regard, three main actors are involved in the
identification process with interrelating roles and functions: the potential beneficiary himself/ herself,
the project team and finally, external organizations, such as the Municipal Centres of Social Work, the
Human Rights Units, the pensioners clubs, and other.
Once a request for Day Care Services has been raised (self-targeting, direct targeting or referral), the
responsible worker from the project team (social worker or psychologist) or a referring worker from an
external organization conducts initial screening and refers the person for assessment. To assess the
elders (care) needs, the team will develop a Standardized Assessment tool (making use of the
principles of internationally recognized tools, e.g. Minimum Data Set Home Care MDS-HC)
measuring different aspects of the applicants condition (copying problems, health problems,
environmental risk, support arrangements, etc). Apart from the project staff responsible for carrying out
the assessment, the project will also involve external actors in this process by training local staff
(CSWs, NGOs, etc) on the use of the tool (Task c).
Based on this standardized tool, the assessor will extract the Service Matching Decision Making Tree
providing recommendations on the most suitable solutions (as per the type of service) against
preselected eligibility criteria. Once the service matching phase has been concluded, assessment
results will be explained to the applicant (Task d). If the applicant is not eligible, the project staff /
external actor refer the person to another available service matching his/ her needs. In case of
qualified applicant, the project team initiates the person-centred approach based on which an
Individual Care Plan a scheme outlining the type of care / services the individual will receive from the
Centre - is drawn for each eligible beneficiary (Task e).
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The above process introduces a comprehensive methodology for assessing elders needs that may be
applied to all types of services available in Kosovo for the specific target group. By involving and
training local staff, the project aims to build local ownership, while promoting the official endorsement
of the proposed mechanism by central and local authorities, as well as practitioners in the social field.
Output 1: Elderly Population Situation Analysis - mapping of vulnerable elderly in Kosovo
Output 2: Direct Beneficiary Identification mechanism
Output 3: Two training sessions for local staff (CSWs staff, NGOs staff, etc) incl. training material
Output 4: List of selected beneficiaries in Pristina and Ferizaj/ 25 + 25 older persons eligible of day
care services
Output 5: 50 Individual Care Plans
Activity 3.2: Service delivery system (starts month 6 to month 21)
The 2 new Adult Day Care Centres in Pristina and Ferizaj will operate as community-based group
programs designed to meet the needs of vulnerable elderly through an individual plan of care. Their
design follows a mixed model combining both opportunities for socialization and recreation (social
model programs) and nursing and rehabilitative services (health model). The two Centres will provide
a range of health, social and related support services in a protective setting during daytime.
Operating days and hours of the Centres will be determined based on the needs of the elderly and
their caregivers. Indicatively, the Centres will operate for eight to ten hours each day. Each Centre will
have apart from staff offices, a drop-in centre (nursing care, counselling and group meetings), and an
exercise room and activity spaces. Both Centres will work closely with the pensioners club in the area
sharing common spaces and activities, thus maximising their positive impact on the wellbeing and
quality of life of vulnerable elders. To this end, beneficiaries of the envisaged day care programs will
benefit from the buffets offered by the pensioners clubs on a daily basis. Each of the two Centres will
operate with an interdisciplinary team consisting of acentre coordinatorand socialwelfare
assistants (both also engaged in the in-home services for PWDs), activity staff, program
assistants who aids with personal care; psychosocial worker trained in occupational therapy and a
doctor.
The type of services used and the frequency of visits to the Centre will be defined in each participants
Individual Care Plan. Each beneficiary will visit the Centre on a planned basis during predefined hours,
on average 2 to 4 times per week with 10 beneficiaries attending the Centre at any given time. All
participants will receive structured services as detailed in their individual plan of care. A range of
services (health monitoring - nursing, rehabilitation, educational activities, counselling, exercise,
socialization, etc) will be combined and coordinated to help the individual maintain maximum
Page 22 of 89
independence and relatives and carers improve their coping skills (in response to feelings of
depression and burden that such groups often experience). More specific, services offered by the two
Centres include among others:
Personal care
Counselling (individual group family counselling) and referral services to elderly and their
relatives and / or carer
Health support services such as blood pressure monitoring and vision screening and health
education
Rehabilitation exercise (stretching or other gentle exercise)
Social, recreational (mental stimulation games, local outings, etc) and voluntary activities
Family - carer support services: Different kinds of supportive activities to enhance their
confidence and abilities (e.g. support groups for caregivers and family members)
Day Respite Service so that carers can take a break and relieve their stress.
Social and Developmental Activities / Groups to develop potentials of the service users
Discussion groups
Intergenerational activities (visits to local schools motivating elders to share their life
experiences with the children, educating and enlivening both groups in the process).
Volunteer Network Service: service users and their family members will be matched with
volunteers so as to enhance their supportive network.
Personalized services will be provided to minimum 25 older persons per Municipality (50 elderly in
total), while part of these services (such as recreational and voluntary activities) will address wider
groups of the target audience (e.g. members of the pensioners clubs). Special emphasis will be given
to the involvement of women who are more difficult to engage in structured programs and group
activities due to cultural reasons (experience shows that only a small percentage of the members of
the pensioners clubs are women).
After the completion of the operation period of the Day Care Centres, both the beneficiaries
(participants and their families/ caregivers) and the staff (project staff and local staff) will assess the
services provided. The input provided through this process will feed the final assessment report,
including also recommendations for the continuation of the two Centres after the project has been
concluded that will be widely disseminated through WP6 (especially activity 6.3), primarily to local
officials and decision makers.
Output 6: Personalised day care services for 50 elderly in Pristina and Ferizaj
Output 7: Assessment report on the operation of the two Day Care Centres, incl. recommendations on
the sustainability of the designed services
WORK PACKAGE 4: DEVELOPMENT AND DELIVERY OF HOME-BASED SERVICES FOR

PERSONS WITH DISABILITIES
Building upon the pilot operations (WP2) and as part of the structures of the Day Care Centres,
established through the previous work package (WP3), HandiKOS will be in charge of developing
flexible and needs-driven home-based services, scheduling a series of regular home visits to around
25 PWDs per municipality (50 PWDs in total), reaching out to the most vulnerable and marginalised
PWDs with high-complex dependency needs, identified primarily through the HandiKOS client
database, but also through consulting Centres for Social Work.
Activity 4.1: Identification of beneficiaries (month 4-5)

Potential beneficiaries will be selected primarily from the HandiKOS database, giving priority to people
-
who have the most severe disabilities e.g. progressive muscular dystrophy and spina bifida

Page 23 of 89
who require daily assistance with feeding, personal hygiene and clothing
who live in rural areas
who have limited access to family medicine, health centres and other municipal services
who suffer from other health problems and secondary ailments
Drawing upon the lessons learnt and applying Community Based Rehabilitation framework and
processes in order to successfully deliver effective, flexible and affordable home-based assistance
and to cover the wide range of needs of different individuals, HandiKOS will introduce a CBR-team to
deliver the services. The team will consist of centre coordinator and social welfare assistant
responsible of linking the individuals to different social services (e.g. medical, educational and
vocational), medical technicians, preventing and treating secondary ailments and providing advice
on self-care and medication and peer-supporters, encouraging and advising on independent living
and self-reliance. Both centre coordinators and social welfare assistants will be also engaged in the
services for the elderly.
The first visits will consist of needs assessments and environmental screenings using standardized
evaluation questionnaires, developed by a multi-disciplinary team of doctors, sociologists and
psychiatrists. The tool has been successfully in use within HandiKOS operations and regularly
updated for over ten years. Particularly during WP1, HandiKOS will again have an opportunity to
revisit and revise the questionnaire if needed.
Currently the questionnaire evaluates the following,
-
health problems/secondary ailments e.g. pressure source and incontinence problems
abilities/movement e.g. walking, sitting, standing, use of right/left hand
communication e.g. speaking/sign language/with assistive devices/not at all
level of independence e.g. feeding, personal hygiene, clothing
education
social environment
infrastructure at home/outside home
knowledge on the disability of the care receiver/care giver
Individual service plans will be developed based on the needs assessments, determining the type of
support and services that are required e.g. need for orthopaedic and sanitary equipment and whether
the person needs to be referred to specialised institutional care to complete the rehabilitation cycle.
The team will also evaluate the conditions at home in order to prepare for necessary environmental
modifications.
Output 1: List of selected beneficiaries / 25 + 25 PWDs eligible of in-house services

Output 2: 50 Individual Service Plans
Activity 4.2: Home-based service delivery system (starts month 6 to month 21)
Each beneficiary is scheduled to be visited at least once per month, but the frequency of the visits will
be determined based on the needs and conditions of the person and the progress achieved during the
intervention. The visits will consist of following support and activities,
-
environmental modifications transforming the environment at home to be more accessible

and enabling
training on using, maintaining and repairing assistive devices and equipment (incl.
wheelchairs, crotches, toilet wheelchairs and wheelchair cushions)

Page 24 of 89
advice and training on self-care and daily living activities, such as motion exercises, hygiene,
toileting and continent care
preventing and treating secondary ailments (incl. changing catheters, treating pressure ulcers,
etc.)
independent living support advising and encouraging on self-reliance
referral services
At the end of the intervention, both the beneficiaries (participants and their families/ caregivers) and
the staff (project staff and local staff) will review and evaluate the services provided. The assessments
will fed into the final assessment report, including also recommendations for the continuation of the
home-based services after the project has been concluded and disseminated through WP6.
Output 1: In-home services for 50 PWDS in Pristina and Ferizaj
Output 2: Assessment report on the operation of home-based services, incl. recommendation on the
sustainability of the services
* When the home-based services prove to be successful and the beneficiaries' self-autonomy
improves, PWDs and their families are encouraged and supported to visit Independent Living
Centres (managed also by HandiKOS) in their municipalities. As according to the need to receive inhome care decreases, other beneficiaries may be included in the services.
ENSURING THE SUSTAINABILITY OF THE ACTION

The following work packages will be implemented in order to successfully introduce and embed new
models for community based service delivery in the municipalities, supporting local authorities in
exercising their competencies in social sector governance, whilst strengthening the capacities of key
actors operating at local level to support, implement and manage similar service modalities.
WORK PACKAGE 5: CAPACITY BUILDING AND TRAINING OF LOCAL ACTORS/

STAKEHOLDERS, SERVICE PROVIDERS AND CSOS
In the frame of Work Package 5, the intervention will improve the municipal work practices, supporting
different authorities and CSOs in social service delivery. In order to expand services across Kosovo,
local authorities will need to demonstrate stronger technical capacities and financial commitment in
supporting the services, whilst civil society needs to become strong and competent enough to absorb
the services under licensing agreements. In the light of these preconditions, all relevant actors will be
invited to attend different capacity-building events, seminars and workshops to review together the
current gaps and opportunities under decentralised social sector governance, creating a platform for
discussion, coordination and incentives for horizontal cooperation.
Through this work package CSOs active in the field will be supported to scale up the best practices of
community based service delivery, while improving cluster coordination and skills in networking and
liaising, in order to effectively influence and monitor local decision-making. Similarly different municipal
authorities incl. Mayors, Directorates of Health and Social Welfare, Centres for Social Work and
Municipal Human Rights Units are invited to attend training workshops to raise awareness on the
legislative framework and responsibilities vested in the local governments, developing road maps for
service licensing that will clarify the roles and responsibilities of all the actors to be involved in the
process. In doing so, necessary synergies will be developed between the project and other ongoing
efforts towards this direction, both EC funded and donor initiated (e.g. DFID).All actors will be kept
informed of each others activities, strategies and plans regularly through municipal coordination
meetings, facilitated by HandiKOS.
Work under work package 5 break down to the following activities and planned outputs:

Page 25 of 89
Activity 5.1: Facilitate communication and cooperation between municipal authorities, CSOs and
other stakeholders implemented by HandiKOS
-
Output 1: Roundtable organized in each municipality with 50 participants (month 6-7)
Output 2: Coordination meetings 3 per year/municipality with 20-30 participants per meeting
(starts month 10-11)
Activity 5.2: Capacity building training for CSOs - implemented by HandiKOS

-
Output 3: Trainings needs assessment (TNA) for CSOs active in the field(month 7)
Output 4: One training seminar for CSOs per municipality with 30 participants per event
incl. training material (month 8)
Activity 5.3: Capacity building for municipal authorities and personnel - implemented by HandiKOS
-
Output 5: Trainings needs assessment (TNA) for municipal authorities and personnel(month
9)
Output 6: One training workshop per municipality with 30 participants per event - incl.
training material(month 10)
WORK PACKAGE 6: DISSEMINATION, AWARENESS RAISING AND NETWORKING

DISSEMINATION/AWARENESS RAISING
This work package is specifically dedicated to disseminate information on the project and raise public
awareness on the issues and barriers elderly persons and PWDs encounter in their everyday lives,
through organizing different awareness raising events and through developing dissemination
material for public distribution, for key actors and stakeholders at local and central level and also for
the beneficiaries themselves. Similarly, allthe activities are developed to strengthen the culture of
participation amongst the elderly and PWDs, encouraging them to become active and visible citizens
and even self-advocates for their own rights will promote greater awareness at community level,
sensitising public opinion of the needs and concerns of the elderly and PWDs.
This work package also builds upon the previous one (WP5) and continues cooperation with local and
central authorities and other relevant actors and stakeholders through different advocacy and
lobbying activities such asorganizing bi-lateral meetings and visits to the project sites. These activities
follow up on and promote the outputs that will have produced under the previous work packages,
especially work package 3 and 4 that bring forward recommendations on the sustainability of the day
care and in-house services as part of the assessment of their operation. Furthermore national and
local media will be invited to follow the different awareness raising events and during all project
implementation media outlets will be kept up-to-date on project activities, achievements and plans
through press releases and by inviting media to visit the centres. Lastly the national service network of
HandiKOS will beproviding an additional channel to keep other local actors and stakeholders
informedbeyond the targeted municipalities.
Work under the dissemination/ awareness raising component (WP6) breaks down to the following
activities and planned outputs:
Activity 6.1: Organize awareness raising events - implemented by HandiKOS and KMOP
-
Output 1: Project launch event with 300 participants (month 6)
Output 2: Yearly International Day of Older People and International Day of Disabled Persons
celebrations with up to 200 participants per event in Pristina and Ferizaj(month 14, 16)
Output 3: Project closing event with 500 participants (month 24)
Activity 6.2: Develop information/ dissemination material implemented by HandiKOS and KMOP
-
Output 4: Electronic newsletter (in Albanian, Serbian and English) done together with the
beneficiaries (4 issues during all project implementation)

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Output 5: Project brochures/leaflets (in Albanian, Serbian and English) 500 copies(month
4-5)
Output 6: Service manuals/information booklets to be distributed to PWDs(in Albanian and

Serbian) 100 copies (month 4-5)
Output 7: Selected activity reports published on HandiKOS website (during all project
implementation)
Activity 6.3: Advocacy and lobbying (during all project implementation) implemented by HandiKOS
and KMOP
-
Output 8: Project site visits for public authorities, key-stakeholders and other local actors
active in the field
Output 9:Bi-lateral meetings with relevant line-ministers and municipal authorities
Activity 6.4: Media engagement and coverage (month 6 to month 24)- implemented by HandiKOS
and KMOP
-
Output 10: Press releases / 8 in total / 1 every three months
Output 11: Project site visits for media, followed by articles, radio programs/spots
Output 12: Media coverage on awareness raising events
NETWORKING
Cooperation and coordination with local medical, educational, vocational and social services is also
crucial for the proposed intervention in order to complete the rehabilitation cycle and to develop
comprehensive safety nets for the target groups to fall back on. Thus the objective of this WP is to
establish more structured cooperation within local service structures to exchange information and to
create effective and informed referral systems; on one hand, having persons referred to the services
implemented under the proposed project, and on the other hand, having informed and welcoming
personnel and services in place, receiving referrals from the Day Care Centres and CBR-teams. The
Day Care Centre Managers, together with Social Welfare Assistants will be in charge of initiating as
well as maintaining good working relationships with different local service providers, raising awareness
on the proposed project and services and on the medical, psychosocial and material needs of elderly
persons and PWDs.
Work under the networking component (WP 6) breaks down to the following activities and planned
outputs
Activity 6.5: Establish contact with local service providers (month 3-4) implemented by HandiKOS
-
Output 13: Meeting with family medicine, health centres and clinics in Pristina and
Ferizaj(one meeting per institution, followed by regular communication during all
project implementation)
Output 14: Meeting with Centres for Social Work, Vocational Training Centres etc. in Pristina
and Ferizaj(one per each service provider, followed by regular communication during all
project implementation)
Activity 6.6: Establish referral services for elderly and PWDs (month 4) implemented by HandiKOS
-
Output 15: Two information sessions for local health service providers
WORK PACKAGE 7: STUDY VISIT

The 7th work package involves the organisation of a Study Visit to an EU member state (Greece) for
the staff of the newly established community-based programs under WP2 and WP3. The main goal of
the study tour is to transfer best practices and experiences in the EU in the field of community based
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services for elderly and PWDs. The study visit will follow-up on the achievements of the first work
package offering a more practical point of view on EU practices and standards (analysed under Act.
1.1) to the staff that will have been recruited (under Act. 1.3).
KMOP as the EU partner will be responsible for the organisation of the study visit that will be carried
out in Greece. While KMOP has a wide network of collaborators both in Greece and across EU that
will facilitate the choice of locations and institutions to which the study visits will be organised (apart
from KMOPs own programs and facilities), the specifics will be determined during the preparatory
phase of the visit. Participants will have the chance to visit not only KMOPs facilities offering
community-based services (Day Care Centre, programs for elderly, etc), but also a range of
institutions and organisations showcasing expertise in the fields of interest.
TIMETABLE
The study-tour is expected to be prepared and conducted during the first months of implementation
after the staff has been recruited and trained and before the pilot operation of the designed service
packages (month 3)
PARTICIPANTS AND DURATION
The study tour will attend up to 6 participants (2 centre coordinators, 1 project staff from both services
and 2 representatives of HandiKOS) Given the strategic role that Coordinators will have in the
operation of the services, they will later serve as multipliers of the new knowledge generated through
the study visit. The study tour will last no more than 5 working days in total.
Specific activities of this work package include:
Activity 7.1: Organisation of the study visit
Task a: Logistics of the whole study tour including travelling, transportation and accommodation
arrangements, assistance with visa procedure (invitation letters), etc.
Task b: Programme preparation and organization: experts to be consulted, visits to selected
institutions and organisations, social event (e.g. dinner, sightseeing or similar) and other activities
(informal meetings, roundtables, discussions etc.).
Task c: Preparation of the material - description of topics and areas to be covered in study materials,
guidelines, etc. for handing over to the participants;
-
Output 1: Study Tour agenda and programme with names of experts to be involved and
name of institutions visited
Output 2: Information package for the participants
Activity 7.2: Implementation and assessment of the study visit

-
Output 1: List of participants
Output 2: List of institutions / organisations visited
Output 2: Assessment of the study tour organised by the participants (6 questionnaires)
Output 3: Final implementation and assessment report

WORK PACKAGE 8: MANAGEMENT
This initial Work Package includes all the project management activities and is horizontally applied to
the whole implementation period. WithHandiKOSin the lead, responsible for the management and the
coordination of the partnership and supported by KMOP as necessary, the activities of this WP include
work plan strategy, steering committee meetings and reporting.
Work package 8 includes the following activities and outputs:
Activity 8.1: Work Plan Strategy
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Output 1: Project work plan and strategy regularly updated to ensure that it accurately
reflects the local needs and is adapted to any new development.
Activity 8.2: Steering Committee Meetings (1 kick-off, 2 Interim and 1 final) and Skype meetings
-
Output 2: Minutes of the 4 physical SC Meetings in Kosovo and several Skype meetings
Activity 8.3: Reporting

-
Output 3: Progress reports
Management and evaluation arrangements are further analysed under Section 1.1.2
(Methodology)
Methodology (max 4 pages)

METHODS AND MEANS OF IMPLEMENTATION
The proposed project has been designed to reflect the local setting and the rights, needs and
concerns of the communities, providing supportive services for the elderly and PWDs, which are build
on and implemented by applying I)HUMAN-RIGHTS BASED APPROACH: promoting equality and
participation and addressing the availability, accessibility, acceptability and quality of social services,
on one hand building the capacities of local actors in social service provision and on the other hand
raising awareness at community level and empowering and assisting individuals to access the
services; II) PERSON CENTRED AND PERSON DIRECTED APPROACH in service delivery to
PWDs and elderly, placing the focus on the individual needs of the person, thus offering services
tailored to these needs III) COMMUNITY DRIVEN DEVELOPMENT: devolving responsibilities to the
community level and strengthening the resources, skills and confidence of beneficiaries to lead an
independent life and shape local decision-making; including the community into the planning and
preparation of the action, whilst remaining in close communication with the end-users throughout the
course of the intervention, allowing the project and services to reshape themselves based on the
feedback, interests and concerns of the target groups; III) MULTISECTORAL APPROACH: engaging
with different actors from all sectors of society in order to ensure that the services are comprehensive,
sustainable and eventually embedded in the communities.
The services will be delivered through two HandiKOS Community Centres to be transformed into Day
Care Centres. The HandiKOS premises in Pristina will be fully equipped to provide the office space for
project/operational teams, as well as having all the necessary facilities required for all the proposed
activities. In Ferizaj, the local operational team will be based in the Day Care Centre premises. The
project will have a total of 3 vehicles available for use and the Resource Centre in Pristina will provide
access to assistive devices and equipment. The local Pensioners Clubs have agreed to have selected
activities for the elderly to be implemented in their premises and by combining the premises of
HandiKOS and Pensioners Clubs, all the necessary facilities, equipment and supplies needed for the
project will be available and easily accessible to the beneficiaries.
COVERGENCE AND COORDINATION
The proposed action will become part of the service network of HandiKOS that expands across all
municipalities in Kosovo, providing a unique opportunity for the project to build on the current services
and past experience and results when designing and introducing the new services. The acknowledged
network will provide visibility and access to different authorities, stakeholders and services, offering a
vantage point from which to discern all the necessary physical, human, financial and institutional
resources that are needed to operate efficiently and effectively in the targeted communities. Being part
of the network the project is also able to raise awareness, lobby and coordinate beyond the
municipalities of Pristina and Ferizaj.
Through applying a multisectoralapproach, the project will develop a platform for different actors,
stakeholders and beneficiaries toget involved in participatory processes, to exchange ideas and
discoversynergies and common interests and to develop together informed, sustainable and inclusive
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solutions, improving coordination and coherence with similar activities, services and projects through
municipal coordination meetings and by staying in close communication with MLSW and OGG.
THE ROLE AND ATTITUDE OF STAKEHOLDERS
All actors who have a stake in local social service delivery are positioned to play an instrumental role
within the proposed action in order to reach the desired objectives and to give the project more
credibility within the community. Hence the project has carefully analysed from the outset the
challenges and incentives of each group of stakeholders to be involved in the intervention.
LOCAL AUTHORITIES
The local authorities will play a vital role in the project contributing to the sustainability of the action.
Currently not only are the municipalities lacking financial capacities to exercise their competencies, but
also the communication with citizens is weak and authorities have a limited understanding of the
needs of the communities and local financial planning does not create enabling conditions for equal
and accessible service delivery. By law, however, municipalities have responsibility to provide social
services for their citizens and authorities are showing growing readiness to receive information,
coordinate with CSOs and to create budget lines for social services provided by the civil society sector.
The project is designed to facilitate the active involvement of local authorities throughout project
implementation building their capacities and promoting that way local ownership that represents the
necessary and most important condition for the sustainability of the action.
CENTRAL AUTHORITIES
For the project, support from the central authorities will be crucial to gain more leverage at municipal
level. Whereas central authorities, in turn, have a vested interest in proceeding with the
decentralization reforms in order to bring about the necessary services to its citizen and to advance
the countrys EU integration process. Transfer of meaningful set of competencies to sub-national
levels is key to the reforms and the efforts made by the proposed action to devolve responsibilities
further to the grass-root level is in line with the government efforts and shares similar goals.
LOCAL HEALTH SERVICE PROVIDERS
Similarly local medical care personnel will have a crucial role in complementing the services proposed
under this project. Although the project itself is developed to introduce new service models and bring
the services closer to the end-users, combined efforts with existing local health structures are still
necessary to address the needs of the beneficiaries with multidimensional and multidisciplinary
services and solutions. Up till now HandiKOS has had a good working relationship with municipal
health services and the personnel has been cooperative, referring people to the Community Centres
and being willing to visit and support the centre staff on a voluntary basis.
CENTRES OF SOCIAL WORK
Centres of Social Work also play a key-role in the referral cycle and their support is necessary when
identifying potential beneficiaries and when assisting the elderly persons and PWDs in receiving state
benefits. They are in the centre of developments, as far as social service delivery is concerned, which
is hampered by the lack of capacities and resources that the ongoing decentralisation process has
failed to adequately transfer to the local level. Coordination with the centres has been effective and
centres recognize reference letters written by HandiKOS. The project will maintain a good and regular
working relationship with the centres, building the capacities of the staff and keeping them regularly
updated on the project and beneficiaries.
CSOs
In order to capitalise on the project achievements in the long term, local civil society needs to be
mobilized to participate and monitor local decision-making and financial planning. A strong,
coordinated and informed civil society is necessary to influence social sector governance structures, to
liaise with local authorities, to diversify social services and lastly, to protect and reach out to the most
marginalised groups in society, taking forward the best practices and new service models. Strong
partnerships amongst CSOs is in the interest of all actors operating in the field in order to exchange
information, learn new skills and develop common coordinated service delivery strategies.Coordination
with local CSOs is in the core of project design directed towards their engagement in community
based service development, together with the successive transfer of competencies and resources.
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INTERNATIONAL DONORS
International donors have a strong presence in Kosovo and key role in supporting the efforts to scale
up social service delivery systems in the framework of ongoing decentralisation process and the
institutionalisation of licensing for social and community-based service providers. Both partners have
strong links with international stakeholders (e.g. UN, GIZ, USAID, etc) and will work closely with donor
agencies to ensure that overlapping is avoided, as well as duplication of efforts.
IMPLEMENTING PARTNERS
HandiKOS as the main applicant will be supervising the overall implementation of the project, bearing
the final responsibility of the timely execution of activities, financial management and preparation and
submission of narrative and financial reports to the donor. This Project will be implemented jointly with
KMOP, a Greek NGO that has over three decades of experience in providing services at community
level and working with elderly and disabled individuals (particularly mentally disabled adults). KMOP
has a good knowledge of the local context in Kosovo, currently having an active presence in the
country. Socially vulnerable groups of the population have been the main focus of KMOPs work since
its inception in 1979, while individualised approaches constituting a cornerstone in many programmes
devised and implemented in Greece and abroad. Social inclusion and care for elderly and disabled
features in a number of successfully executed interventions, from European projects targeting
intellectually disabled children with Down Syndrome, to national operations, such as the day care
centre and the three Group Houses for Mentally disabled individuals operated by KMOP for nearly a
decade and the Help at Home programs for elders across Greece.
INTERNAL AND EXTERNAL EVALUATION
HandiKOS HQ will provide the overall coordination for the project and will be in close communication
with the EU Office through regular financial and narrative reporting as requested in the guidelines.
The Program Manager and the Centre Managers will remain in constant communication with all
project staff to review the progress and identify possible gaps and shortcomings in the implementation
in order to introduce corrective measures in a timely manner and with as little interference to the action
plan as possible.
The monitoring procedures will involve the following activities:
*
Regular follow-ups and reviews on actual outputs compared to the objectives set out in the
project document
Collecting and reviewing the feedback from beneficiaries and stakeholders
Reviewing expenses compared to the financial planning
An external evaluation is budgeted in the project in order to receive an independent

assessment on the achieved results and progress
MANAGEMENT AND STAFF STRUCTURE
As the main applicant HandiKOS HQ will be supervising the overall implementation of the intervention
in close cooperation and communication with the leading implementing partner KMOP, jointly
implementing selected activities, whilst also having separate roles and responsibilities particularly
during the inception phase. Throughout the project implementation KMOP will monitor the project from
distance, as well as visitKosovo on a regular basis.To save resources, the Steering Committee
meetings will be combined with the planned visits of KMOPs staff for monitoring purposes.
Management arrangements have been planned in such way to ensure that all necessary channels of
communication between the involved partners especially between the project manager in Kosovo
and the project manager in Greece- are in place and that progress of implementation is monitored
closely as an integral part of day-to-day cooperation between HandiKOS and KMOPs (management)
staff. Being the leader, HandiKOS will assign a separate project assistant for each of the two targeted
municipalities (Pristina and Ferizaj) to assist the project manager in all management issues. Together
with the financial officer, the public information officer and the administrative staff, they form the
management team of the applicant that will share responsibilities with KMOPs team, which has been
Page 31 of 89
limited to a full-time project manager and a part-time project assistant(due to the higher rates of these
personnel). KMOPs management team is complemented by a researcher assigned to work on review/
analysis and development tasks during the first four months of implementation and a trainer to deliver
the planned trainings to project and local staff during an one-month period (transfer of expertise
components). Project management structure is illustrated below:
Timely, transparent and efficient recruitment of staff is crucial for the intervention and the background
of candidates will be carefully studied to match with the job descriptions, developed during the
inception phase of the intervention.
The project staff structure in the Day Care Centres is illustrated below,
Day Care Centre

Coordinator
Social Welfare Assistant

(elderly/home-based
services)
Project assistant/
Activity Staff/Psychosocial worker/Doctor
(elderly services)
Medical
technician/Peersupporter (home-based
services)
VISIBILITY ACTIONS
The proposed project will be following the visibility guidelines of EU Office to Kosovo, ensuring the that
EU Office is acknowledged as the main donor in all reports, publications (e.g. newsletters, flyers,
service manuals, internet publications and updates, etc) and with communication with the media.
Similarly all round table, training seminar/workshop agendas, invitations to coordination meetings and
attendance sheets will carry the logo of EU as well as of HandiKOS and KMOP. EUs role as a donor
will also be made visible in the Day Care Centres, demonstrating to the end-users and the community
at large the involvement and support of EU to the project. Lastly, throughout the implementation of
Work Package 6 whilst raising awareness and disseminating information on the project and its
achievements, the vital role EU has played in identifying the need to introduce new services for the
elderly persons will be acknowledged and promoted.

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Duration and indicative action plan for implementing the action (max 4 pages)
The action plan will be drawn up using the following format:
Year 1
Semester 1
Activity
Month 1
Semester 2
5
10
11
12
Implementing body
WORK PACKAGE 1
Act. 1.1: Review
of EU practices
and standards in
community
based services
(CBS) and
situational
analysis of
services in
Kosovo
HandiKOS, KMOP
Act. 1.2: Design

and adaptation
of CBS for
PWDs and
elderly
HandiKOS, KMOP
Act.1.3:
Recruitment and
training of staff
for the newly
designed
services
HandiKOS, KMOP
WORK PACKAGE 2
Act. 2.1: Identify
and include five
elderly persons
and five PWDs
per municipality
into the pilot
operations
HandiKOS, KMOP
Act. 2.2: Test

the service
packages for
elderly and
PWDs
HandiKOS, KMOP
Act. 2.3: Review

the feedback
and modify the
service
packages
accordingly
where
appropriate
HandiKOS, KMOP
WORK PACKAGE 3
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Act. 3.1:
Identification of
beneficiaries
KMOP
Act. 3.2:
Service delivery
system
KMOP
WORK PACKAGE 4
Act. 4.1:
Identification of
beneficiaries
HandiKOS
Act. 4.2: Homebased service

delivery system
HandiKOS
WORK PACKAGE 5
Activity 5.1:Facilitate communication and cooperation between municipal authorities, CSOs and other stakeholders
Output 1:
Two round
tables
HandiKOS
Output 2:
Municipal
coordination
meetings
HandiKOS
Activity 5.2:Capacity building training for CSOs

Output 3:
Trainings needs
assessment
Output 4:
Training
seminars for
CSOs
HandiKOS
HandiKOS
Activity 5.3: Capacity building for municipal authorities and personnel

Output 5:
Trainings needs
assessment
HandiKOS
Output 6:
Training
workshops for
municipal
authorities and
personnel
HandiKOS
WORK PACKAGE 6
Activity 6.1:Organize awareness raising events
Output 1:
Project launch
event
HandiKOS, KMOP

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Activity 6.2: Develop dissemination material

Output 4:
Electronic
newsletter
Output 5:
Project
brochures/
leaflets
Output 6:
Service
manuals/Informa
tion booklets
HandiKOS, KMOP
HandiKOS, KMOP
HandiKOS, KMOP
Activity 6.3:
Advocacy and
lobbying
HandiKOS, KMOP
Activity 6.4:
Media
engagement
and coverage
HandiKOS, KMOP
Activity 6.5: Establish contact with local service providers

Output 13: First
contact with
local health
service
providers
HandiKOS
Output 14: First

contact with
Centres for
Social Work etc.
HandiKOS
Activity 6.6: Establish referral services for elderly and PWDs

Output 15: Two
information
sessions for
local
health/social
service
personnel
HandiKOS
WORK PACKAGE 7
Study visit to
Greece
KMOP
For the following years:

Page 35 of 89
Activity
Semester 3
Semester 4
Implementing body
WORK PACKAGE 3
Activity
3.2:Service
KMOP
delivery system
WORK PACKAGE 4
Activity 4.2:
Home-based
service delivery
system
HandiKOS
WORK PACKAGE 5
Activity 5.1: Facilitate communication and cooperation between municipal authorities, CSOs and other stakeholders
Output 2:
Municipal
coordination
meetings
HandiKOS
WORK PACKAGE 6
Activity 6.1:
Organize
awareness
raising events
Activity 6.3:
Advocacy and
lobbying
Activity 6.4:
Media
engagement
and coverage
HandiKOS, KMOP
HandiKOS, KMOP
HandiKOS, KMOP
Sustainability of the action (max 3 pages)

All activities have been developed so that sustainability of the intervention is at the centre of the
project strategy, applying participatory strategies and incorporating the feedback and perspectives of
beneficiaries and stakeholders into the planning, implementation, monitoring and evaluation of the
services and lastly encouraging and supporting local actors to assume ownership of the achieved
results at the end of the intervention.The proposed action is expected to have an overall impact to the
way social and community based services are delivered locally in Kosovo by developing best practice
models that fit the local context and at the sametime building the capacities of local actors to
implement these practices, thus preparing them to take up the delivery of services for the targeted
groups of elderly and PWDs upon the completion of the project.With service deliveryfor elderly and
PWDs still at rudimentary state, this action will serveas the main vehicle for achieving a smooth
transition to community based services for persons in need (elderly and PWDs)and ultimately
institutionalising such types of services.Better coverage and access to more responsive services will
also have long-lasting impact on the general health status of communities.
The first two results are intended to have a direct impact on the targeted groups enhancing the wellbeing and facilitating social integration of elderly and PWDs in Kosovo, while the third result is
developed to contribute to thecontinuity of the action and achievements, working in close coordination
and communication with different local actors, supporting and securing the overall sustainability of the
projectfrom different angles and at different levels.Financial level: Thelong term vision of the
intervention is to have the implemented services to become multiplied, permanent and fully
Page 36 of 89
incorporated into the regular service provision structures through licensing contracts, throughout the
intervention buildingconducive conditions for municipalities to take responsibility and/or finance the
services, securing the continuity of the actionbeyond of the planned operations. Institutional level:
Theproject is alsocontinuously preparing municipal authorities to meet their legal responsibilities in
local service provision though offering technical support and developing municipal roadmaps for
service licensing in order to harmonize municipal work practices and resource management,
whilstfacilitating communication and coordination with local actors potentially seeking licensing
contracts in the future. Policy level: By supporting local NGOs and other stakeholders, locally
available resources and skills will be become well harnessed for social service delivery and local
actors will become better able to follow and influence local decision-making accordingly, making local
policies and structures more citizen-orientated, transparent and democratic.Ultimately local policy
development under the proposed action will also assist municipalities in exercising their other
competencies under decentralized governance.
Activities throughout project implementation are designed to have an impactbeyond the project
duration serving these three dimensions of sustainability that will ultimately render the designed
services maintainable after the project has ended. In this sense, the proposed action is designed to
effectuate a smooth transition to community based services for elderly and PWDs taking into account
all necessary steps towards the institutionalisation of the developed services.End-users, the staff and
local service providers have an active involvement in the development process and services are
evaluatedin both stages of implementation (pilot and full operation phase) making sure that they
respond adequately to the beneficiaries needs. Operation of services for 17 months will not only have
a positive impact on the lives of the beneficiaries (100 in total/ 50 elderly + 50PWDs), but also provide
a set of recommendations on the sustainability of the day care and in-houseservicesfocusing on the
future potential of the services and incorporating viable expansion / replication scenario. From that
point on, the teams efforts are being directed towards the dissemination and ultimately acceptance of
the projects recommendations primarily by those able to influence decision in the sector. For this
reason, networking, awareness raising and dissemination activities are intensifiedas the projects
reaches its closure to ensure that project results and outputs receive full acceptance and recognition,
Dissemination plan:All impacts of the action will be disseminated through a number of different
channels, targeting people at different levels and sectors of society.Thus the project has dedicated
WP6 and its activities to raise awareness not only on the project activities, plans and achievements,
but also to increase sensitivity towards the needs and interests of elderly persons and PWDs within
community, municipal and central structuresand ultimately make them favourably disposed towards
the institutionalisation of the proposed services. Using tailored approaches to address different people,
the project ensures a wide reaching effect across different levels of society, directly feeding into the
long-term wellbeing of the target groups and into the sustainability of the services and improved local
policy development. While in the initial stages of the project, the focus is placed on making the
established services widely known (through awareness raising events, press releases, newsletters,
etc), as the project reaches to an end, priority is given to the diffusion of the produced resultsespecially the recommendations that will have been drafted when the operation of the services has
been concluded - through advocacy and lobbying activities, the implementation of the final conference
and other such activities aiming to reach to key actors inhigh level decision making positions and state
officials.
ACTION
RISKS
COUNTERMEASURES
Design, adapt and update new services
New services do not match with setting

and correspond
to the needs,
capacities and conditions of end-users
Project will introduce a pilot phase and

the services will be tested with a small
number of beneficiaries; throughout the
intervention feedback will be regularly
collected
and
services
adjusted
accordingly
Ensure efficient staff and logistic

adjustments in the day care centres
The old/new staff has difficulties

adjusting
to
organizational
and
operational changes
The transferred staff has been consulted

prior to the action; the project will
introduce a pilot phase incl. trainings,
consultations and individual performance
appraisals targeting all employees

Page 37 of 89
Identify and connect target groups to the

services
Most marginalized and isolated target

groups cannot be reached; Pensioners,
particularly, are reluctant to accept the
services and new activities
Social welfare assistants work in close

cooperation with Centres of Social Work
Welfare
in
information
exchange;
HandiKOS database covers also remote
areas; CBR teams are able to reach
remote areas; Elderly People Situation
Analysis conducted; Pensioners clubs
provide a link to the elderly community;
Participatory planning and strategies
applied during all project implementation
Ensure gender-balance amongst the

end-users
Mostly men use the services and

participate in activities
Engaging with marginalised elderly

women and women with disabilities is
given special attention in the project
design and women-only services and
activities will be developed; women with
disabilities will be supported by a female
peer-supporter
Develop individual service plans
ISPs are not consumer-driven
Comprehensive
community/individual
needs assessments will be conducted;
beneficiaries/family-members/caregivers
are included in the designing of the plan;
Multidisciplinary teams are recruited
Facilitate communication and

cooperation between municipal
authorities, CSOs and other
stakeholders
Low motivation and lack of political will

and incentives for horizontal cooperation
Set up good coordination, cooperation

and referral system with local services
Low understanding on the needs of the

beneficiaries
Municipal coordination and cluster

meetings clarify the
roles and
responsibilities in the sector; Trainings
organized to build capacities and to
exercise legal responsibilities; Lobbying
activities at local and central level (e.g.
seeking support from MLSW and OGG)
Information sessions will be organised for

local
health
service
providers;
dissemination material will be made
available
PRECONDITIONS:
Availability of funds and logistics
Timely recruitment of staff and procurement of equipment and supplies
ASSUMPTIONS:
Municipalities continue to be committed to implement decentralization reforms
The personnel in municipalities remain stable
Central government transfers to municipalities are stable and predictable
Central government remains committed to addressing the shortcoming listed in the Progress
report
The National Disability Strategy is conducive to the proposed action
Political situation in Kosovo remains stable

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Logical Framework
Intervention
logic
Overall
Objectiv
e
Specific
Objectiv
e
Objectively verifiable
indicators of achievement
Sources and means of

verification
To support decentralization of
social sector governance and to
promote and facilitate the
licensing of CSOs delivering social
services to the citizens of Kosovo.
* Increased number of licenced CSOs

providing social services
* Improved quality and coverage of
community based social services
* Number of licenced CSOs
To bridge the gap in local service

provision by improving the
coverage, quality and
sustainability of community
based social service delivery,
through piloting holistic
supportive services for the elderly
in two Day Care Centres and
though establishing
multidimensional home based
services for adults with
disabilities.
* Two day care centres are established

in two municipalities
* A set of home based services are
delivered in the two municipalities
* At least 50 elderly people are
included in the two Day Care Centre
services
* At least 50
adults with disabilities are included in
the home base service stuctures in the
two municipalities
Reports from Ministry of

Labour and Social Welfare &
Ministry of Health, Reports
from Centres for Social
Work, Reports Project from
Municipal Departments for
Health and Social Wellfare,
Project evaluation report &
Final project report

Page 39 of 89
* EC Progress Report for

Kosovo
* CSO
reports
Assumptions
* The government of
Kosovo
remain
committed
to
decentralization,
preparing
for
its
prospective
EUmembership
* Government and
municipalities
remain supportive of
the on-going
decentralization
reforms
* Economical and
political
environment/
situation remain
stable
Expecte
d
results
I.Two Day Care Centres will be

established in the municipalities
of Pristina and Ferizaj, creating a
protective, enabling and inclusive
environment, providing
specialised and needs-driven
services and guidance for the
elderly persons and their families,
improving their well-being and
social integration and providing
services that are currently not
available or accessible.
2.A set of home-based
services established as part of
the Day Care Centre structures in
Pristina and Ferizaj provide holistic
support and guidance on self-care
and independent living and
credible and needs-driven
alternatives to institutional care
for PWDs most in need of in-home
care.
* The Day Care centres offer multidisciplinary and needs-driven support

and social, educational, vocational
activities for the elderly and their
families, assisting the access to
specialised medical care if needed, as
well as providing individual and group
counseling and recreational activities.
* The elderly persons become more
active and independent and the
elderly and their families benefit from
the tailored services, activities and
guidance provided through the
centres.
*The home based services will assist
adults with disabilities most in need
with counseling, peer-support,
guidance on self-care, evaluating
orthopedic and sanitary needs and
need for assistive devices, conducting
environmental modification at home
and providing referral services.
* Health and self-autonomy of adults
with disabilities improves and family
members'/caregivers' everyday life
easens up

Page 40 of 89
* Work reports by center

staff
* Minutes of steering
committee/staff meetings
* Site visits
* Lists and profiles of
beneficiaries
* Assessment reports of
service operations
* Project reports and final
report
* Final evaluation report
* Municipal departments for
health and social welfare
reports/budgets
* Beneficiaries
accept and actively
participate in the
tailored services and
activities
* Other CSOs and
key-stakeholders are
willing to cooperate
and coordinate
* Local and central
authorities actively
coordinate and
collaborate amongst
each other & Local
government
structures are
conducive to their
legal obligations and
the personnel
remains stable and
cooperative
* Municipal budgets
remain stable
Activitie
s
3.Local service structures

become diversified; Local
authorities become more capable
of exercising their competencies
in social sector governance;
Strengthened capacities of CSOs
and other stakeholders active in
the field, providing community
based social services.
* Local authorities show better

understanding of their legal
responsibilities in local service
provision and understand better the
licensing processes, demonstrating
willingness to take responsibility
and/or finance local social services
* CSOs, stakeholders and other
relevant local actors are better able to
deliver community based social
services and monitor and influence
local decision-making and financial
planning.
1. Design and adapt services

to be provided in the two Day
Care Centres and at home.
2. Test and update the services
* Inception/pilot phase
* Design and delivery of services HandiKOS per PWDs & KMOP per
elderly
* Roundtables/Regular municipal
coordination meetings are established
* Local authorities receive two
trainings on decentralized service
delivery (incl. service licensing)and
community based service provision
* CSOs receive two trainings on
decentralized service delivery (incl.
service licensing)and community
based service provision
* Dissemination/awareness
raising/networking activities
* CSWs staff, CSOs, etc. receive two
additional trainings on the new service
delivery models
* Study visit to Greece
3. Establish and operatethe

day care centre services for
the elderly and their families
4. Establish and operate a set
home based services for the
adults with disabilities and
their families/caregivers
5. Facilitate communication
and cooperation between
municipal authorities, CSOs and
other stakeholders
6. Provide capacity building
and training for local
authorities in social service
governance and licensing

Page 41 of 89
Service packages/
Operational manuals for
Day Care Centres and
home-based services,
Elderly Population Situation
Analysis,
Individual Care/Service
Plans for the Elderly &
PWDs, Pilot operation
assessment Staff training
assessment report,
TNAs/Training curricula &
reports/Participant
lists/feedback, Minutes of
the round table, of
municipal coordination
meetings etc., Newsletters,
Project leaflets/brochures,
Service
manuals/information
* Availability of
funds
* Timely recruitment
of staff and
procurement of
equipment and
supplies
* Availability of
logistics
* Commitment and
active participation
of all beneficiaries,
family members,
central and local
authorities, medical
care personnel and
CSOs.
7. Provide capacity building

and training for key
stakeholders and CSOs active
in the field to strengthen their
skills and capacities to implement
and manage similar models and
services
8. Implement a dissemination
plan (incl. dissemination material,
awareness raising events,
advocacy/lobbying activities) and
manage media communication
9. Establish referral system
and support and strengthen the
capacities, coordination and
cooperation among the local
medical care personnel and other
relevant services
10. Organize a study visit to
Greece
booklets, Activity Reports,

Press releases, Press clips,
articles, radio spots etc.,
Project monitoring reports &
Study visit report
Costs: Human
resources:
240100e/Travel:
5400e/Local Office:
39600e/Other

Page 42 of 89
APPLICANT'SEXPERIENCE
OF SIMILAR ACTIONS
Project title:
Support to the disability sector in
Kosovo Advocacy and Service
Provision
Location of
the action
Kosovo-28
municipalities
Cost of the
action (EUR)
171 136 Euro
Objectives and results of the

action
Basic health care/health infrastructure/Health Policy
lead manager or
partner
HandiKOS
Donors to the
action (name)
Embassy of
Finland in
Prishtina
Amount
contributed (by
donor)
171 136 Euro
Dates (from dd/mm/yyyy to dd/mm/yyyy)
January December 2009
Objective:
Continuation of service provision for people with disabilities especially children with disabilities. The services
were provided in 14 Community Based Rehabilitation (CBR) Centres and 12 Local offices.
Results of the action:
Services provided in the CBR Centres:
-
Service provision for children with disabilities (Primary physical rehabilitation and psycho social
activities), identification and registration of people with disabilities, lobbying and advocacy about the
rights of people with disability, education of the children with disability, awareness raising of the society
about the rights of people with disabilities, supporting womens with disability, etc.)

Page 43 of 89
Project title:
Summer Camp for children and adults
with disabilities
Location of the
action
Kosovo
Cost of the
action (EUR)
35 000 Euro
Basic health care/ Health Education
lead manager or
partner
HandiKOS
Donors to the
action (name)
ONLUS R.
Bazoni/Italy
Amount
contributed (by
donor)
35 000 euro Euro

Page 44 of 89
August September 2009
Objectives and results of the action
Objective:
Rehabilitation, socialization and training for independent daily life activities of children and adults with
disabilities
Training on wheelchair using, daily life activities such are; gymnastics, dressing, personal hygiene,
transfer from wheelchair to bathroom and bedroom, sport activities. Workshops with the parents of the
children with disabilities; physic and psycho social activities. Improvement of self confidence, abilities
for independent living, ending isolation and supporting social integration
Project title:
Disability as issue of human rights
Location of the
action
Cost of the
action (EUR)
Human rights/Health Policy
lead manager or
partner
Donors to the
action (name)
Amount
contributed (by
donor)

Page 45 of 89
Kosovo
13 515 US Dollars
HandiKOS
ISC - Institute for

sustainable
communities
13 515 US Dollars
JulyDecember 2009
Objectives:
Impact on initiating the drafting of the law on personal assistance and care;
Impact on changing the existing laws and issuing regulations for their implementation
Results:
Ministry of Social Welfare will begin drafting the law on personal assistance and care.
Introducing on the agenda of the Kosovo parliament our proposals for changes to implemented laws in
Kosovo
Issuing regulations to implement laws.
Project title:
Special care for special needs
Basic health care/Social/welfare services

Page 46 of 89
Location of the
action
Kosovo
Cost of the
action (EUR)
15 998 Euro
lead manager or
partner
HandiKOS
Donors to the
action (name)
Save the Children
Amount
contributed (by
donor)
15 998 Euro
January- December 2009
Objectives:
Family housing of abandoned children , particularly children with disabilities;
Providing home and family care for abandoned children, particularly children with disabilities;
Results:
Housing of abandoned children in 42 family within Kosovo territory;
Improvement of the life of abandoned children.

Page 47 of 89
Project title: Physic and

psychotherapeutic rehabilitation of
children and youth with disabilities
Location of the
action
Kosovo-Drenas,
Malisheva and
Suhareka
Cost of the
action (EUR)
10 584 Euro
Basic health care/Basic health infrastructure
lead manager or
partner
HandiKOS
Donors to the
action (name)
Save the Children
Amount
contributed (by
donor)
10 584 Euro

Page 48 of 89
Objectives:
Stimulate and advance physical, non-formal education and physiological skills of 200 children with
special needs through supporting community based rehabilitation centres of HandiKOS
Raising the awareness of parents and community members in the municipalities regarding the
importance of engagement of children with special needs in the activities, identification of hidden
children and their connection with the services available
Ensuring physiotherapy, psycho-social support, and recreational activities for children with special
needs aiming to improve their skills in order to actively participate in daily life and the community
Facilitate the integration of children with special needs within the community, kinder gardens and
school
Advocacy for the increase of the municipal budget allocation for centres.
Results:
about the rights of people with disabilities, supporting womens with disability, etc.
Project title:
Promoting inclusive education for
preschool children with disabilities
Location of the
action
Cost of the
action (EUR)
Education/Basic health care
lead manager or
partner
Donors to the
action (name)
Amount
contributed (by
donor)

Page 49 of 89
Kosovo-NorthMitrovica
9 060 Euro
HandiKOS
Save the Children
9 060 Euro
Objectives:
special needs through supporting community based rehabilitation centres of HandiKOS.
children and their connection with the services available.
needs aiming to improve their skills in order to actively participate in daily life and the community.
Facilitate the integration of children with special needs within the community, kindergartens and school.
Results:
Project title:
Support to the disability sector in Kosovo
Advocacy and Service Provision

Page 50 of 89
Location of the
action
Kosovo-28
municipalities
Cost of the
action (EUR)
212 968 Euro
lead manager or
partner
HandiKOS
Donors to the
action (name)
Embassy of
Finland in
Prishtina
Amount
contributed (by
donor)
212 968 Euro
Objectives:
Active participation including the interests of PWD during the process of creating new policies and
strengthening self-representation
Ensuring, upgrading and sustaining service provision for PWD
Economical independence of PWD.
CBR- services provided in the CBR Centres
Government support and recognition of CBR services for people with disabilities.
The needs of children with disabilities related to the CBR services will be fulfilled and the situation of
people with disabilities related to their human rights will be improved.
Project title:Free environment - society

for all
Human rights/infrastructure

Page 51 of 89
Location of the
action
Kosovo
Cost of the
action (EUR)
202 791.75 Euro
lead manager or
partner
HandiKOS
Donors to the
action (name)
European
Commission
Amount
contributed (by
donor)
202 791.75 Euro
January 2010 July 2011
Objectives:
Mapping the barriers and obstacles and producing guideline for the reference on infrastructure
accessibility for each municipality.
Promoting accessibility as human rights issue for people with disabilities to the local and central
government authorities;
Influencing and addressing needs to the local government for implementation of the law and by- law
regulation on accessibility adopted by the Kosovo Parliament.
Promoting UN convention for rights of people with disabilities and increasing knowledge to the central
and local government focusing especially in the rights for accessibility.
Ensuring the sustainability of the project after its implementation phase.
Increased awareness within the local and central government about the needs as the right for
accessibility of the people with disabilities.
Awareness and increasing knowledge of the DPOs about the rights of people with disabilities.
Improvement in the infrastructure in general and particularly in making accessible building one for
each municipality.
Increased awareness within local and central governmental level concerning the importance of the
rights of people with disabilities on accessibility.
Rising awareness within the entire society about the importance of accessibility for all.

Page 52 of 89
Project title:
Disability as issue of human rights
Location of the
action
Kosovo-28
municipalities
Cost of the
action (EUR)
30 812 US Dollars
Human rights/Health Policy
lead manager or
partner
HandiKOS
Donors to the
action (name)
Amount
contributed (by
donor)
ISC - Institute for

sustainable
communities
30 812 US Dollars

Page 53 of 89
Objectives:
Impact on initiating the drafting of the law on personal assistance and care;
Impact on changing the existing laws and issuing regulations for their implementation
Results:
Ministry of Social Welfare will begin drafting the law on personal assistance and care.
Introducing on the agenda of the Kosovo parliament our proposals for changes to implemented laws in
Kosovo
Issuing regulations to implement laws.
Project title:Providing services for

people with disabilities
Location of the
action
Kosovo
Cost of the
action (EUR)
8 952 Euro
Basic health care/Basic Health Infrastructure/ Social/Welfare Services
lead manager or
partner
HandiKOS
Donors to the
action (name)
Municipality of
FushKosova
Amount
contributed (by
donor)
8 952 Euro

Page 54 of 89
Objectives:
Lobbying and advocating foradvancing the rights of people with disabilities in municipality of
FushKosova.
Influencing the implementation of the law on professional rehabilitation and employment of people with
disabilities.
Increasing of professional abilities of PWD.
Results:
The needs of people with disabilities in municipality of FushKosova will be fulfilled and the situation of
Project title: Summer Camp for Children

and adults with disabilities
Location of the
action
Cost of the
action (EUR)
lead manager or
partner
Donors to the
action (name)
Amount
contributed (by
donor)

Page 55 of 89
Kosovo
37 910 Euro
HandiKOS
ONLUS R.
Bazoni/Italy
37 910 Euro
Objective:
Rehabilitation, socialization and training for independent daily life activities of children and adults with
disabilities
Training on wheelchair using, daily life activities such are; gymnastics, dressing, personal hygiene,
transfer from wheelchair to bathroom and bedroom, sport activities. Workshops with the parents of the
children with disabilities; physic and psycho social activities. Improvement of self confidence, abilities
for independent living, ending isolation and supporting social integration
Project title: Promoting inclusive

education for preschool children with
disabilities
Location of the
action
Cost of the
action (EUR)
Education/Basic Healthcare
lead manager or
partner
Donors to the
action (name)
Amount
contributed (by
donor)

Page 56 of 89
Kosovo
20 538 Euro
HandiKOS
Save the Children
20 538 Euro
January- December 2010
Objectives:
Results:

Page 57 of 89

psychotherapeutic rehabilitation of
Location of the
action
Kosovo-Drenas,
Malisheva and
Suhareka
Cost of the
action (EUR)
11 718 Euro

lead manager or
partner
HandiKOS
Donors to the
action (name)
Save the Children
Amount
contributed (by
donor)
11 718 Euro

Page 58 of 89
Objectives:
Results:
Project title: Support to the disability

sector in Kosovo Advocacy and Service
Provision
Location of the
action
Cost of the
action (EUR)

lead manager or
partner
Donors to the
action (name)
Amount
contributed (by
donor)

Page 59 of 89
Kosovo-28
municipalities
140 000 Euro
HandiKOS
Embassy of
Finland in
Prishtina
140 000 Euro
Objectives:
Active participation including the interests of PWD during the process of creating new policies and
strengthening self-representation
Ensuring, upgrading and sustaining service provision for PWD
Economical independence of PWD.
CBR- services provided in the CBR Centres
Government support and recognition of CBR services for people with disabilities.
The needs of children with disabilities related to the CBR services will be fulfilled and the situation of
Project title: Promoting inclusive

education for children with special needs
in pre-school level
Education/Basic health care

Page 60 of 89
Location of the
action
Kosovo-North
Mitrovica
Cost of the
action (EUR)
31 726.50 Euro
lead manager or
partner
HandiKOS
Donors to the
action (name)
Save the Children
Amount
contributed (by
donor)
31 726.50 Euro
Objectives:
Stimulate and advance physical and psychological skills of 200 children with special needs through
supporting community based rehabilitation centres of HandiKOS,
Raising the awareness of parents and community members in the rural areas regarding the
children and their connection with the services available,
Facilitate the integration of children with special needs within the community,
Results:

Page 61 of 89

Psychotherapeutic Rehabilitation of
Location of the
action
Kosovo-NorthMitrovica
Cost of the
action (EUR)
30 138.75 Euro
lead manager or
partner
HandiKOS
Donors to the
action (name)
Save the Children
Amount
contributed (by
donor)
30 138.75 Euro

Page 62 of 89
September- December 2011
Objectives:
Stimulate and advance physical and psychological skills of 200 children with special needs through
supporting community based rehabilitation centres of HandiKOS,
Raising the awareness of parents and community members in the rural areas regarding the
children and their connection with the services available,
Facilitate the integration of children with special needs within the community,
Results:

Page 63 of 89
Project title:
Summer Camp for
Children and adults
with disabilities
Location of the
action

Cost of the
action (EUR)
lead manager or
partner
HANDIKOS
Donors to the
action (name)
ONLUS R.
Bazoni/Italy
Amount
contributed (by
donor)
15 201.15 Euro
Kosovo
15 201.15 Euro
Objectives and
results of the
action:
Objective:
Rehabilitation, socialization and training for independent daily life activities of children and adults with disabilities
Training on wheelchair using, daily life activities such are; gymnastics, dressing, personal hygiene, transfer from wheelchair to bathroom
and bedroom, sport activities. Workshops with the parents of the children with disabilities; physic and psycho social activities.
Improvement of self confidence, abilities for independent living, ending isolation and supporting social integration

Page 64 of 89
Project title:
Opportunities for
psycho-social
rehabilitation and
physiotherapy for
children with
disabilities
Location of the
action
Kosovo Istog
municipality
Objectives and
results of the
action:
Basic health care/ Basic Health Infrastructure
Cost of the
action (EUR)
4830 Euro
lead manager or
partner
HANDIKOS
Donors to the
action (name)
Istog Municipality
Amount
contributed (by
donor)
4830 Euro Euro
October 2011- February 2012
Objectives:
Improving health and wellbeing of children with disabilities (age 1-16) with physical and psychosocial rehabilitation services, recreational
activities, providing assistive devices, teaching skills in daily living activities and preparing children to enter regular education/attached
classes. Strengthening the skills, capacities and confidence of parents to continue rehabilitation at home.
Regular individual/group rehabilitation services/recreational activities for children with disabilities; children entering education and
improved and active involvement of parents in their childrens development.

Page 65 of 89
Project title:
Orthopaedic
Prosthetic devices
Location of the
action
Kosovo Peja
municipality
Objectives and
results of the
action
Basic Health care

Cost of the
action (EUR)
7 895 Euro
lead manager or
partner
HANDIKOS
Donors to the
action (name)
SantJord Piar
Diaz Lopez
Despeses
Amount
contributed (by
donor)
7 895 Euro

February - November 2011
Objectives:
Provision of rehabilitation services and equipping people with amputations of lower limbs with prosthesis.
Production and distribution of artificial limbs for people most in need.

Page 66 of 89
Project title:
Capacity building of
persons with
disabilities in English
language
Location of the
action
Kosovo Pristina
municipality
Objectives and
results of the
action
Education
Cost of the
action (EUR)
2600 Euro
lead manager or
partner
HANDIKOS
Donors to the
action (name)
Ministry of
Culture Youth
and Sport
Amount
contributed (by
donor)
2600 Euro
October - December 2011
Objectives:
Increasing the level of English language amongst people with disabilities in Kosovo
Successful achievement of English language course by persons with disabilities

Page 67 of 89
Project title:
Support the
distribution of
assistive devices for
persons with
disabilities
Location of the
action
Kosovo Pristina
municipality
Objectives and
results of the
action
Basic Health care
Cost of the
action (EUR)
7330 Euro
lead manager or
partner
HANDIKOS
Donors to the
action (name)
Ministry of
Culture Youth
and Sport
Amount
contributed (by
donor)
7330 Euro
Objectives:
Supply of auxiliary equipment to persons with disabilities
Distribution of 250 wheelchairs throughout Kosovo for persons with disabilities

Page 68 of 89
September - December 2011
THE APPLICANT
EuropeAid ID number10
Name of the organisation
HandiKOS - Association of Paraplegics and Paralyzed

Children of Kosovo
IDENTITY
Information requested under this point need only be given in cases where there have been
modifications or additions as compared to the information given in the Concept note form.
The applicant's contact details for
the purpose of this action:
Legal Entity File number11
Abbreviation
Registration Number (or
equivalent)
31
HandiKOS
5100034-0
Date of Registration
04/02/2000
Place of Registration
Official address of Registration
Country of Registration12/
Nationality 13
Prishtine
Dardania street, 4/7 LLAM D-2 Prishtine
Kosovo
E-mail address of the

Organisation
afrim.maliqi@handi-kos.org
Telephone number: Country code +

city code + number
Tel:+38 038 548 327
handikos@handi-kos.org
Mob: +377 44 137 002
Fax number: Country code + city

+38 038 548 327
code + number
Website of the Organisation
www.handi-kos.org
10
This number is available to an organisation which registers its data in PADOR. For more
information and to register, please visit
http://ec.europa.eu/europeaid/work/onlineservices/pador/index_en.htm
11
If the applicant has already signed a contract with the European Commission
12
For organisations. If not in one of the countries listed in Section 2.1.1 of the
Guidelines, please justify its location.
13
For individuals. If not in one of the countries listed in Section 2.1.1 of the Guidelines, please
justify its location.
Page 69 of 89
Any change in the addresses, phone numbers, fax numbers and in particular e-mail, must be
notified in writing to the Contracting Authority. The Contracting Authority will not be held
responsible in case it cannot contact an applicant.
All applicants must encode then information in points 3.2, 3.3 and 3.4 under their PADOR registration
and it is not necessary to complete these in the paper application. See also Section 2.2 of the guidelines
for applicants.
PROFILE
Legal status
Yes
X No
XYes
NGO
No
Political
14
Value based
Religious
XHumanistic
Neutral
Is your organisation linked with Yes, parent entity:
(please specify its EuropeAidID:)
another entity?
Yes, controlled entity(ies)
Yes, family organization / network entity15
X No, independent
Profit-Making
Category
Category16
Public
Public Administration
Decentralised representatives of
Sovereign States
International Organisation
Judicial Institution
Local Authority
Implementation Agency
University/Education
Research Institute
Think Tank
Foundation
X Association
Media
Network/Federation
Professional and/or Industrial
Organisation
Trade Union
Private
Implementation Agency
University/Education
Research Institute
Think Tank
Foundation
Association
Media
Network/Federation
Professional and/or Industrial
Organisation
Trade Union
Cultural Organisation
Commercial Organisation
Other Non State Actor
14
Please choose only one set of values.
15
E.g. confederation / federation /Alliance.
16
Please specify 1) the Sector to which your organisation belongs, as defined in its statutes (or
equivalent document): Public (established and/or funded by a public body) OR Private
(established and/or funded by a private entity); 2) in the appropriate column, the Category to
which your organisation belongs (ONE CHOICE ONLY).
Page 70 of 89
Cultural Organisation
Commercial Organisation
Sector(s)17
11
111
11110
11120
11130
11182
112
11220
11230
11240
113
11320
11330
114
11420
11430
12
121
12110
12181
12182
12191
122
12220
12230
12240
12250
12261
12281
13
130
13010
13020
13030
13040
13081
14
140
14010
14015
14020
14030
14040
14050
14081
Education
Education, level unspecified
Education Policy & Admin. Management
Education Facilities And Training
Teacher Training
Educational Research
Basic education
Primary Education
Basic life skills for youth and adults
Early childhood education
Secondary education
Secondary education
Vocational Training
Post-secondary education
Higher Education
Advanced Tech. & Managerial Training
Health
Health, general
Health Policy & Admin. Management
Medical education/training
Medical Research
Medical Services
Basic health
Basic Health Care
Basic Health Infrastructure
Basic Nutrition
Infectious Disease Control
Health Education
Health Personnel Development
Population programmes
Population polices/programs and reproductive health
Population Policy And Admin. Mgmt
Reproductive Health Care
Family planning
Std Control Including HIV/Aids
Personnel development for population & reproductive health
Water Supply and Sanitation
Water supply and sanitation
Water Resources Policy/Admin. Mgmt
Water Resources Protection
Water supply & sanitation - Large systems
Basic drinking water supply & basic sanitation
River Development
Waste Management/Disposal
Education & training in water supply and sanitation
17
Please tick the box for each sector your organisation has been active in the past 7 years. The
sectors come from the DAC list set up by the OECD
Page 71 of 89
15
151
15110
15120
15130
15140
15150
15161
15162
15163
15164
152
15210
15220
15230
15240
15250
15261
16
16010
16020
16030
16040
16050
16061
16062
16063
16064
21
210
21010
21020
21030
21040
21050
21061
21081
22
220
22010
22020
22030
22040
23
230
23010
23020
23030
23040
23050
23061
23062
23063
Government and Civil Society

Government and civil society, general
Economic and development policy/planning
Public sector financial management
Legal and judicial development
Government administration
Strengthening civil society
Elections
Human Rights
Free Flow Of Information
Women's equality organisations and institutions
Conflict prevention an resolution, peace and security
Security system management and reform
Civilian peace-building, conflict prevention and resolution
Post-conflict peace-building (UN)
Reintegration and SALW control
Land mine clearance
Child soldiers (prevention and demobilisation)
Other Social Infrastructure and Service
Social/welfare services
Employment policy and admin. mgmt.
Housing policy and admin. management
Low-cost housing
Multisector aid for basic social services
Culture and recreation
Statistical capacity building
Narcotics control
Social mitigation of HIV/AIDS
Transport and Storage
Transport and storage
Transport Policy & Admin. Management
Road Transport
Rail Transport
Water Transport
Air Transport
Storage
Education & Training In Transport & Storage
Communications
Communications
Communications Policy & Admin. Mgmt
Telecommunications
Radio/Television/Print Media
Information and communication technology (ICT)
Energy
Energy generation and supply
Energy Policy And Admin. Management
Power Generation/Non-Renewable Sources
Power Generation/Renewable Sources
Electrical Transmission/Distribution
Gas distribution
Oil-Fired Power Plants
Gas-Fired Power Plants
Coal-Fired Power Plants

Page 72 of 89
23064
23065
23066
23067
23068
23069
23070
23081
23082
24
240
24010
24020
24030
24040
24081
25
250
25010
25020
31
311
31110
31120
31130
31140
31150
31161
31162
31163
31164
31165
31166
31181
31182
31191
31192
31193
31194
31195
312
31210
31220
31261
31281
31282
31291
313
31310
31320
31381
31382
31391
Nuclear Power Plants

Hydro-electric Power Plants
Geothermal energy
Solar energy
Wind power
Ocean power
Biomass
Energy education/training
Energy research
Banking and Financial Services
Banking and financial services
Financial Policy & Admin. Management
Monetary institutions
Formal Sector Financial Institutions
Informal/Semi-Formal Financial intermediaries
Education/trng in banking & fin. services
Business and Other Services
Business and other services
Business support services and institutions
Privatisation
Agriculture, Forestry and Fishing
Agriculture
Agricultural Policy And Admin. Mgmt
Agricultural development
Agricultural Land Resources
Agricultural Water Resources
Agricultural inputs
Food Crop Production
Industrial Crops/Export Crops
Livestock
Agrarian reform
Agricultural alternative development
Agricultural extension
Agricultural Education/Training
Agricultural Research
Agricultural services
Plant and post-harvest protection and pest control
Agricultural financial services
Agricultural co-operatives
Livestock/Veterinary Services
Forestry
Forestry Policy & Admin. Management
Forestry development
Fuel wood/charcoal
Forestry education/training
Forestry research
Forestry services
Fishing
Fishing Policy And Admin. Management
Fishery development
Fishery education/training
Fishery research
Fishery services

Page 73 of 89
32
321
32110
32120
32130
32140
32161
32162
32163
32164
32165
32166
32167
32168
32169
32170
32171
32172
32182
322
32210
32220
32261
32262
32263
32264
32265
32266
32267
32268
323
32310
33
331
33110
33120
33130
33140
33181
332
33210
41
410
41010
41020
41030
41040
41050
41081
41082
43
430
43010
Industry, Mining and Construction

Industry
Industrial Policy And Admin. Mgmt
Industrial development
Small and medium-sized enterprises (SME) development
Cottage industries and handicraft
Agro-Industries
Forest industries
Textiles - leather & substitutes
Chemicals
Fertilizer plants
Cement/lime/plaster
Energy manufacturing
Pharmaceutical production
Basic metal industries
Non-ferrous metal industries
Engineering
Transport equipment industry
Technological research and development
Mineral resources and mining
Mineral/Mining Policy & Admin. Mgmt
Mineral Prospection And Exploration
Coal
Oil and gas
Ferrous metals
Non-ferrous metals
Precious metals/materials
Industrial minerals
Fertilizer minerals
Offshore minerals
Construction
Construction Policy And Admin. Mgmt
Trade and Tourism
Trade policy and regulation
Trade Policy And Admin. Management
Trade facilitation
Regional trade agreements (RTAs)
Multilateral trade negotiation
Trade education & training
Tourism
Tourism Policy And Admin. Management
General Environment Protection
General environmental protection
Environmental Policy And Admin. Mgmt
Biosphere protection
Bio-diversity
Site Preservation
Flood Prevention/Control
Environmental education/training
Environmental research
Other multisector
Other multisector
Multisector Aid

Page 74 of 89
43030
43040
43050
43081
43082
51
510
51010
52
520
52010
53
530
53030
53040
60
600
60010
60020
60030
60040
60061
60062
60063
72
720
72010
72040
72050
73
730
73010
74
740
74010
91
910
91010
92
920
92010
92020
92030
93
930
93010
99
998
99810
99820
Urban Development And Management

Rural Development
Non-agricultural alternative development
Multisector education/training
Research/scientific institutions
General budget support
Development food aid/food security
Development food aid/food security assistance
Food Aid / Food Security Programmes
Other commodity assistance
Other commodity assistance
Import support (capital goods)
Import support (commodities)
Action relating to debt
Debt forgiveness
Relief of multilateral debt
Rescheduling and refinancing
Debt for development swap
Other debt swap
Debt buy-back
Emergency and distress relief
Emergency and distress relief
Material relief assistance and services
Emergency food aid
Relief coordination; protection and support services
Reconstruction relief and rehabilitation
Disaster prevention and preparedness
Administrative costs of donors
Administrative costs of donors
Administrative Costs
Support to NGO
Support to NGO
Support to national NGOs
Support to international NGOs
Support to local and regional NGOs
Refugees
Refugees (in donor countries)
Refugees (in donor countries)
Unallocated/unspecified
Unallocated/unspecified
Sectors Not Specified
Promotion of Development Awareness

Page 75 of 89
Target group(s)
All
Child soldiers
X Children (less than 18 years old)
X Community Based Organisation(s)
X Consumers
X Disabled
Drug consumers
X Educational organisations (school, universities)
X Elderly people
Illness affected people (Malaria, Tuberculosis, HIV/AIDS)
Indigenous peoples
X Local authorities
Migrants
X Non Governmental Organisations
Prisoners
Professional category
Refugees and displaced
Research organisations/Researchers
SME/SMI
X Students
Urban slum dwellers
Victims of conflicts/catastrophies
X Women
X Young people
Other (please specify): ..

Page 76 of 89
CAPACITY
TO MANAGE AND IMPLEMENT ACTIONS
Experience by sector
Sector
Year(s) of
Experience
Experience in the
past 7 years
Less than 1
1 to 3 years
4 to 7 years
Less than 1 year

1 to 3 years
4 to 7 years
7 years +
7 years +
Number of
Projects in the
past 7 years
1 to 5
6 to 10
11 to 20
21 to 50
51 to 200
200 to 500
500+
Less than 1
1 to 3 years
4 to 7 years
7 years +
Less than 1 year

1 to 3 years
4 to 7 years
7 years +
1 to 5
6 to 10
11 to 20
21 to 50
51 to 200
200 to 500
500+
Less than 1
1 to 3 years
4 to 7 years
7 years +
Less than 1 year

1 to 3 years
4 to 7 years
7 years +
1 to 5
6 to 10
11 to 20
21 to 50
51 to 200
200 to 500
500+
Estimated Amount
(in thousand Euros) in
the past 7 years
Less than 1
1 to 5
5 to 20
20 to 50
50 to 100
100 to 300
300 to 1.000
1000+
Unknown
Less than 1
1 to 5
5 to 20
20 to 50
50 to 100
100 to 300
300 to 1.000
1000+
Unknown
Less than 1
1 to 5
5 to 20
20 to 50
50 to 100
100 to 300
300 to 1.000
1000+
Unknown
Experience by geographical area

By
Geographical
area (country
or region)
Year(s) of
Experience
Less than 1 year

1 to 3 years
4 to 7 years
7 years +
Number of
Projects in this
geographical
area in the past
7 years
1 to 5
6 to 10
11 to 20
21 to 50
51 to 200
200 to 500
500+
Estimated
Amount
(in thousand
Euros) invested
in this
geographical
area in the past 7
years
Less than 1
1 to 5
5 to 20
20 to 50
50 to 100
100 to 300
300 to 1.000
1000+
Unknown
Indicative list of regions

Europe EU
Europe non-EU
Eastern Europe
Central America
South America
South-East Asia
North-East Asia
South Asia
Central Asia
Mediterranean
Gulf Countries
Eastern Africa
Central Africa

Page 77 of 89
Less than 1 year

1 to 3 years
4 to 7 years
7 years +
1 to 5
6 to 10
11 to 20
21 to 50
51 to 200
200 to 500
500+
Less than 1 year

1 to 3 years
4 to 7 years
7 years +
1 to 5
6 to 10
11 to 20
21 to 50
51 to 200
200 to 500
500+
Less than 1
1 to 5
5 to 20
20 to 50
50 to 100
100 to 300
300 to 1.000
1000+
Unknown
Less than 1
1 to 5
5 to 20
20 to 50
50 to 100
100 to 300
300 to 1.000
1000+
Unknown
Western Africa
Southern Africa
Indian Ocean
Caribbean
Pacific
Cross-reference of experience by Sector and by Geographical area:

Sector(s)
(as selected in 3.2.2)
Geographical area(s) (country or region, as identified

previously)
Resources
Financial data
Please provide the following information, if applicable, on the basis of the profit and
loss account and balance sheet of your organisation, amounts in thousand Euros
Year
Turnover or
equivalent
Net earnings
or equivalent
Total
balance
sheet or
budget
Shareholders
equity or
equivalent
Medium and
long-term
debt
Short-term
debt (<1
year)
N18
N-1
N-2
18
N = previous financial year.

Page 78 of 89
Financing Source(s)
Please tick the source(s) of the revenues of your organisation and specify the
additional information requested
Year
N
N
N
N
N
N
N
N
N
Source
EU
Member States Public Bodies
Third Countries Public Bodies
United Nations
Other International Organisation(s)
Private Sector
Member's fees
Other (please specify):
Total
Year
N1
N1
N1
N1
N1
N1
N1
N1
N1
N2
N2
N2
N2
N2
N2
N2
N2
N2
Year
Source
EU
United Nations
Private Sector
Member's fees
Total
EU
United Nations
Private Sector
Member's fees
Total
Name of approved auditor
Percentage (total for a

given year must be equal to
100%)
Number of feepaying members

(only for source =
Member's fees)
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
100%
Percentage (total
for a given year
must be equal to
100%)
Number of fee-paying
members (only for
source = Member's
fees)
N/A
N/A
N/A
N/A
N/A
N/A
100%
100%
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Period of validity
From dd/mm/yyyy to dd/mm/yyyy
N1
N2

Page 79 of 89
Number of staff (full-time equivalent)

please tick one option for each type of staff
Type of staff
Paid
Unpaid
HQ Staff: recruited and based in

Headquarters (located in Developed
Country)
< 10
< 10
> 10 and < 50
> 10 and < 50
> 50 and < 100
> 50 and < 100
> 100
> 100
N/A
N/A
< 10
< 10
> 10 and < 50
> 10 and < 50
> 50 and < 100
> 50 and < 100
> 100
> 100
N/A
N/A
< 10
< 10
> 10 and < 50
> 10 and < 50
> 50 and < 100
> 50 and < 100
> 100
> 100
N/A
N/A
Expat Staff: recruited in Headquarters

(located in Developed Country) and
based in Developing Country
Local staff: recruited and based in

Developing Country
LIST
OF THE MANAGEMENT BOARD/COMMITTEE OF YOUR ORGANISATION
Name
Profession
Function
Country of
Nationality
On the board since
Mr
Ms

Page 80 of 89
PARTNERS OF THE APPLICANT PARTICIPATING IN

THE ACTION
DESCRIPTION
OF THE PARTNERS
This section must be completed for each partner organisation within the meaning of Section 2.1.2 of
the Guidelines for Applicants. Any associates as defined in the same section need not be mentioned.
You must make as many copies of this table as necessary to create entries for more partners.
Full legal name
Partner 1
GR-2008-BGU-1806374066
Family and Childcare Centre (KMOP)
Where the European Commission is the Contracting Authority: All Partners must encode this
information under their PADOR registration. It is not necessary to complete this in the paper version.
See also Section 2.2 of the guidelines for applicants.
Greek, 25 March 1978
Date of Registration
Athens Greece
Place of Registration
Non-profit making
Legal status20
75 Skoufa, 106 80 Athens, Greece
Official address
ofRegistration21
Greek, Greece
Country of Registration22/
23
Nationality
VassiaKarkantzou
Contact person
+ 30 210 3637547
Telephone number: country
code + city code + number
+30 210 3639758
Fax number: country code +
city code + number
european_projects@kmop.gr
E-mail address
72 (in house) + several external experts freelancers
Number of employees
KMOP is already implementing an EC funded project in Kosovo
Other relevant resources
running a local office within the premises of the Ministry of Internal
Affairs. As such, KMOP has as well established network of partners
already in place not only in Kosovo, but also in the wider region from
other past activities. In view of the proposed action, KMOPis
committed to make the most of its existing resources
KMOP experience and background covers all requirements bothin
Experience of similar
relation to the targeted sector and the type of foreseen activities.
actions, in relation to the
Since 2004, KMOP is operating a Day Care Centre for adults with
role in the implementation
moderate mental disorders that will bevisited during the study tour
of the proposed action
(WP7). On top of that, KMOP has extensive experience in eldercare,
19
http://ec.europa.eu/work/europeaid/onlineservices/pador/index_en.htm.
20
21
If not in one of the countries listed in Section 2.1.1 of the Guidelines, please justify its
location.
22
For organisations
23
For individuals
Page 81 of 89
History of cooperation with

the applicant
Role and involvement in
preparing the proposed
action
Role and involvement in
implementing the
proposed action
Important:
particularly focusing on community based services that promote

independent living of elder populations. KMOP designed and
operated the first Centres of Open Care for the elderly in four
locations of the Attiki region (Greece), while in most recent years
(2010 2011), KMOP provided home based servicesto more than
500 elderly (mainly deprived, dependent and disabled seniors)
throughout Greece. Havingimplemented several EC funded projects
addressing eldercare issues, KMOP has a good knowledge and
understanding of EU standards in service delivery that will be
incorporated in the proposed action.
HandiKOS and KMOP share common principles and ground of
activity and have cooperated closely on a day-to-day basis during proposal preparation bringing the most of each others
capacities and resources
HandiKOS and KMOP cooperated closely during proposal
preparation. KMOPs involvement was primarily focused on the
design of the Day Care Services for elderly, but also on other
activities related to its role and responsibilities under the proposed
project.
Based on its accumulated expertise and experience (see above),
KMOP will undertake all activitiesrelated with the design, operation
and assessment of the 2 Day Care Centres for elderly in Pristina and
Ferizaj. Linked to these activities, KMOP will contribute significantly
to capacity building activities, as well as dissemination and
awareness raising activities. KMOP will also be responsible for the
implementationof the study visit planned under the 7th WP and
cooperate closely with HandiKOS contributing as necessary to the
management of the action.
This application form must be accompanied by a signed and dated partnership

statement from each partner, in accordance with the model provided.

Page 82 of 89
PARTNERSHIPSTATEMENT
A partnership is a relationship of substance between two or more organisations involving shared
responsibilities in undertaking the action funded by the European Union (Contracting Authority). To
ensure that the action runs smoothly, the Contracting Authority requires all partners to acknowledge
this by agreeing to the principles of good partnership practice set out below.
1.
All partners must have read the application form and understood what their role in the
action will be before the application is submitted to the Contracting Authority.
2.
All partners must have read the standard grant contract and understood what their
respective obligations under the contract will be if the grant is awarded. They authorise
the lead applicant to sign the contract with the Contracting Authority and represent them
in all dealings with the Contracting Authority in the context of the action's
implementation.
3.
The applicant must consult with its partners regularly and keep them fully informed of the
progress of the action.
4.
All partners must receive copies of the reports - narrative and financial - made to the
Contracting Authority.
5.
Proposals for substantial changes to the action (e.g. activities, partners, etc.) should be
agreed by the partners before being submitted to the Contracting Authority. Where no such
agreement can be reached, the applicant must indicate this when submitting changes for
approval to the Contracting Authority.
6.
Where the Beneficiary does not have its headquarters in the country where the action is
implemented, the partners must agree before the end of the action, on an equitable
distribution of equipment, vehicles and supplies for the action purchased with the EU
grant among local partners or the final beneficiaries of the action.
I have read and approved the contents of the proposal submitted to the Contracting Authority. I
undertake to comply with the principles of good partnership practice.
Name:
Organisation:
Position:
Signature:
Date and place:

Page 83 of 89
ASSOCIATES OF THE APPLICANT PARTICIPATING IN

THE ACTION
This section must be completed for each associated organisation within the meaning of Section 2.1.2
of the Guidelines for Applicants. You must make as many copies of this table as necessary to create
entries for more associates.
Associate 1
Full legal name
Country of Registration
Legal status25
Official address
Contact person
Telephone number: country code + city code + number
Fax number: country code + city code + number
E-mail address
Number of employees
Other relevant resources
Experience of similar actions, in relation to role in
the implementation of the proposed action
History of cooperation with the applicant
Role and involvement in preparing the proposed
action
Role and involvement in implementing the proposed
action
24
http://ec.europa.eu/europeaid/work/onlineservices/pador/index_en.htm.
25
Page 84 of 89
CHECKLIST FOR THE FULL APPLICATION FORM

EUROPEAID/132-457/L/ACT/XK RURALGRANT SCHEME 2011
ADMINISTRATIVE DATA
Name of the Applicant
HandiKOS- Association of Paraplegics and Paralyzed Children of Kosovo
EuropeAid ID number
Nationality26/Country27
registration
and
date
of
Kosovo/04/02/2000
Legal Entity File number28
31
Legal status29
Non Governmental Organization
Partner 1
Name/EuropeAid ID number:GR-2008-BGU-1806374066
Nationality/Country of registration:Greek/Greece
Legal status:Non-profit making
BEFORE SENDING YOUR PROPOSAL, PLEASE CHECK THAT EACH OF THE FOLLOWING
POINTS IS COMPLETE AND RESPECTS THE FOLLOWING CRITERIA:
Title of the Proposal: Integrated support and care for elderly and PWDs in Kosovo: pilot action towards
To be filled in by
the applicant
Yes
No
the transition to Community-based services
PART 1 (ADMINISTRATIVE)
1. The correct grant application form, published for this call for proposals, has been used
2. The Declaration by the applicant has been filled in and has been signed
3.
The proposal is typed and is in English.
26
For individuals.
For organisations.
28
If the applicant has already signed a contract with the European Commission.
29
E.g. non profit making, governmental body, international organisation
27

Page 85 of 89
4.
One original and 3 copies are included
5.
An electronic version of the proposal (CD-Rom) is enclosed
6.
7.
Each partner has completed and signed a partnership statement and the statements are included.
Please indicate Not applicable (NA) if you have no partner
The budget is presented in the format requested, is expressed in and is enclosed
8.
The logical framework has been completed and is enclosed
PART 2 (ELIGIBILITY)
9. The duration of the action is 24 months (the minimum and maximum allowed)
10. The requested contribution is between 500,000.00 EURO and 600,000.00 EURO (the minimum and
maximum allowed) for LOT 1
11. The requested contribution is between 300,000.00 EURO and 400,000.00 EURO (the minimum and
maximum allowed) for LOT 2
12. The requested contribution is between 65 % and 95 % of the estimated total eligible costs
(minimum and maximum percentage allowed)
N/A
DECLARATION BY THE APPLICANT

The applicant, represented by the undersigned, being the authorised signatory of the applicant, in the context of the present call for proposals,
representing any partners in the proposed action, hereby declares that
the applicant has the sources of financing and professional competence and qualifications specified in Section 2 of the Guidelines for Applicants;
the applicant undertakes to comply with the obligations foreseen in the partnership statement of the grant application form and with the principles of good
partnership practice;
the applicant is directly responsible for the preparation, management and implementation of the action with its partners, if any, and is not acting as an
intermediary;
the applicant and its partners are not in any of the situations excluding them from participating in contracts which are listed in Section 2.3.3 of the Practical
Guide
to
contract
procedures
for
EU
external
actions
(available
from
the
following
Internet
address:
http://ec.europa.eu/europeaid/work/procedures/implementation/index_en.htm. Furthermore, it is recognised and accepted that if we participate in spite
of being in any of these situations, we may be excluded from other procedures in accordance with Section 2.3.5 of the Practical Guide;
Page 86 of 89
the applicant and each partner (if any) is in a position to deliver immediately, upon request, the supporting documents stipulated under Section 2.4 of the
Guidelines for Applicants.;
the applicant and each partner (if any) are eligible in accordance with the criteria set out under Sections 2.1.1 and 2.1.2 of the Guidelines for Applicants;
if recommended to be awarded a grant, the applicant accepts the contractual conditions as laid down in the Standard Contract annexed to the Guidelines for
Applicants (annex G);
the applicant and its partners are aware that, for the purposes of safeguarding the financial interests of the EU, their personal data may be transferred to
internal audit services, to the European Court of Auditors, to the Financial Irregularities Panel or to the European Anti-Fraud Office.
The following grant applications have been submitted (or are about to be submitted) to the European Institutions, the European Development Fund and the EU
Member States in the last 12 months:
<list only actions in the same field as this proposal>
The applicant is fully aware of the obligation to inform without delay the Contracting Authority to which this application is submitted if the same application for
funding made to other European Commission departments or European Union institutions has been approved by them after the submission of this grant
application.
Signed on behalf of the applicant
Name
AfrimMaliqi
Signature
Position
Director
Date
4/6/2012

Page 87 of 89
ASSESSMENT GRID OF THE FULL APPLICATION

FORM
(TO BE USED BY THE CONTRACTING AUTHORITY)
YES
&ADMINISTRATIVE
OPENING
CHECK AND CONCEPT NOTE EVALUATION
1. The submission deadline has been respected

2. The checklist of the Application form has been duly completed
The administrative verification has been conducted by:
Date:
DECISION:
A. The Committee has decided to evaluate the Concept Note after having passed the
Administrative check.
B. The Committee has decided to recommend evaluating the full application form
The evaluation of the Concept Note has been conducted by:
Date:
EVALUATION OF THE FULL APPLICATION FORM
DECISION
A. The Committee has recommended the proposal for Eligibility verification after having
been provisionally selected within the top ranked scored proposals within the available
financial envelope.
B. The Committee has recommended the proposal for Eligibility verification after having
been put on the reserve list according to the top ranked scored proposals
The evaluation of the proposal has been conducted by:
Date:
ELIGIBILITY VERIFICATION
3. The checklist of the Application form has been duly completed.

4. The supporting documents listed hereunder, submitted according to the Guidelines
(Section 2.4), satisfied all the eligibility criteria of the applicant and its partner(s) (if any)
a. The applicant's statutes
b. The statutes or articles of association of all partners
c. The applicant's external audit report (if applicable)
d. The Legal Entity File (see annex D of the Guidelines for Applicants) is duly completed
and signed by the applicant and is accompanied by the justifying documents requested.
e. A Financial Identification form (see annex E of the Guidelines for Applicants).
f. Copy of the applicants latest accounts.
The assessment of the eligibility has been conducted by:
Date:
DECISION:
The Committee has selected the proposal for funding after having verified its eligibility
according to the criteria stipulated in the Guidelines for Applicants.

Page 88 of 89
NO

Page 89 of 89

LOT 2 - Integrated Support Services For Elderly and PWDs in Kosovo

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LOT 2 - Integrated Support Services For Elderly and PWDs in Kosovo

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Contracting Authority: European Union Office to Kosovo1

Instrument for Pre-Accession 2011

Title of the action:

Integrated support and care for elderly and PWDs in Kosovo:

Number and title of lot

Lot 2 / Provision of care services for elderly persons and in house

Name of the applicant

HandiKOS - Association of Paraplegics and Paralyzed Children of

Regions/ Municipalities: Pristina &Ferizaj

Ongoing contract/Legal Entity File

Local Non Governmental Organization (NGO)

Family and Childcare Centre (KMOP)

Applicant's contact details for the purpose of this action

Dardania 4/7 lam.D-2, Prishtin

Telephone number: (fixed and mobile) Country

Tel: +38 038 548 327

Fax number: Country code + city code + number

+381 38 548 327

Contact person for this action:

Mob: +377 44 137 002

Contact person's email:

Dardania 4/7 lam.D-2, Prishtin

Website of the Organisation:

To be inserted if the organisation is registered in PADOR. This number is allocated to an

PART B. FULL APPLICATION FORM............................................................................10

2 The applicant ...........................................................................................................................55

3 Partners of the applicant participating in the action...........................................................68

4 Associates of the applicant participating in the action.........................................................71

PART A. CONCEPT NOTE

1.2.1. Relevance to the objectives/sectors/themes/specific priorities of the call for

1.2.4. Particular added-value elements

PART B. FULL APPLICATION FORM

Reference of the Call for

Title of the Call for Proposals

Provision of Social services to vulnerable groups

Name of the applicant

HandiKOS - Association of Paraplegics and Paralyzed Children of

Title of the action

Location of the action

Kosovo Pristina &Ferizaj

No. of the Lot

Annex A Grant Application form

Justification of the Budget for the Action

Project Manager will be responsible of the

1.1.2.Project Assistant for Pristina - HandiKOS

Project Assistant will assist the

1.1.3.Project Assistant for Ferizaj - HandiKOS

Project Assistant will assist the

1.1.4 Administrative/ logistic support - HandiKOS

Administrative/logistic is needed for

1.1.5.Financial Officer - HandiKOS

The Financial Officer is needed for the

1.1.6.Public Information Officer 50% - HandiKOS

The Public Information Officer is needed

1.1.1 Project Manager - KMOP

The Project Manager will be providing

1.1.2.Project Assistant - KMOP 50%

The Project Assistant will be responsible

Trainer is needed to deliver the planned

Researcher is needed for review/analysis

1.2 Day Care Center Personnel * 2 Centres

The coordinators will be responsible of

Annex A Grant Application form