2012 Governance of Enterprise IT (GEIT) Survey

Global Edition
March 2012
www.isaca.org
*n=3,774 unless otherwise indicated
Respondents are global business and IT professionals, and are members of ISACA.

Media Inquiries:
Kristen Kessinger, ISACA, +1.847.660.5512, news@isaca.org
Marv Gellman, Ketchum, +1.646.935.3907, marv.gellman@ketchum.com

1. How important does your enterprises executive team consider information and
technology to be to the delivery of your enterprises strategy and vision?
a. Not important at all.0%
b. Not very important..4%
c. Somewhat important.20%
d. Very important...74%
e. Dont know.2%

2. Which of the following problems has your enterprise experienced in the last 12 months?
(Please check all that apply.) (n=3,708)
a. High cost of IT with a low or unknown return on investment.41%
b. Project overrun.48%
c. Security breach.22%
d. Privacy breach..12%
e. Disconnect between the IT and business strategies..38%
f. Not enough IT staff....52%
g. Inadequate disaster recovery or business continuity measures33%
h. Lack of agility...29%
i. Lack of innovation25%
j. Serious IT operation incidents..16%
k. Issue related to cloud computing..11%
l. Issue related to mobile device security.21%
m. Issue related to outsourcing..25%
n. Issue related to employees using personal devices for work activities25%

3. In the next 12 months, which hot-button IT issue is most likely to challenge your
organizations network security? (n=3,764)
a. Incidents related to employees personal devices.13%
b. Cyber attacks..7%
c. External hacking.5%
d. Data leakage.17%
e. Inadvertent employee mistakes16%
f. Disgruntled employee.5%
g. Cloud computing..11%
h. All of the above...19%
i. None of the above.. 8%

4. Which of the following has your enterprise experienced (even for a brief amount of time)
in the last 12 months as a result of an IT-related problem/incident? (Please select all that
apply.) (n=3,540)
a. Incurred unexpected expense ...47%
b. Reputation was harmed17%
c. Customer satisfaction was reduced...42%
d. Opportunities to reduce costs were delayed or missed.46%
e. A competitor beat the enterprise to market9%
f. Other..4%

5. Does your enterprise use a framework/standard for governance and management of

enterprise IT assets and services? (n=3,752)
a. Yes.......58%
b. No.30%
c. Unsure...13%

6. How would you describe business managements level of involvement in the governance
of enterprise IT? (n=3,758)
a. Low...23%
b. Moderate.48%
c. High..25%
d. Unsure4%

7. Over the next 12 months, what is your organization planning to do regarding IT-related
investments? (n=3,752)
a. Reduce across the board.8%
b. Reduce selectively based on potential/expected contribution to business value..17%
c. Freeze at current level...12%
d. Increase selectively based on potential/expected contribution to business
value44%

e. Increase across the board....5%

f. Unsure...14%

8. What is the greatest benefit your organization receives from its investments in IT?
(n=3,746)
a. Cost reduction (e.g., through increased efficiency and/or productivity)..18%
b. Improved customer service (e.g., better-quality and/or faster
service)34%
c. New or improved products and services...22%
d. Improved business intelligence (e.g., leading to better management decisions)..15%
e. Increased security of information ..9%
f. Other (please specify).2%

9. Has your organization recently ended or canceled an IT-related project before it was fully
implemented? (n=3,767)
a. Yes32%
b. No.47%
c. Don't know21%

10. If yes, what was the main reason the project was canceled? (n=1,155)
a. Exceeded budget...10%
b. Did not deliver as promised..33%
c. Business needs changed.37%
d. Did not support business strategy.12%
e. Other...8%

11. In what industry do you work? (n=3,655)

a. Finance/banking/insurance..30%
b. Public accounting...4%
c. Transportation/aerospace2%
d. Retail/wholesale/distribution..4%
e. Government/military11%
f. Technology services/consulting...18%
g. Manufacturing/engineering5%
h. Telecommunications/communications...4%
i. Mining/construction/petroleum/agriculture2%
j. Utilities...3%
k. Legal/law/real estate...1%
l. Healthcare/medical/pharmaceutical...5%
m. Advertising/marketing/media.1%
n. Education/nonprofit5%
o. Other...6%

12. How many people are employed in your enterprise, including all branches, divisions and
subsidiaries? (n=3,657)
a. 1-49.6%
b. 50-99...4%
c. 100-249...6%
d. 250-499...8%
e. 500-999...8%
f. 1,000-4,999......23%
g. 5,000-9,999...11%
h. 10,000-24,999...11%
i. 25,000-49,999.5%
j. 50,000-99,999.5%
k. 100,000 or more....12%
13. Which of the following is closest to your job level? (n=3,653)
a. External consultant.....8%
b. Professor/Teacher.......1%
c. Practitioner/Professional.......30%
d. Supervisor.......9%
e. Manager.......34%
f. Director.....11%
g. Vice president.....5%
h. President/CEO....2%
14. In which region do you live? (n=3,657)
a. Asia-Pacific..20%
b. Europe/Middle East/Africa (EMEA)....34%
c. Latin America.....7%
d. North America........38%
e. Oceania...2%
Note: Due to rounding, percentages may not add up to 100.