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Weve built this feature with privacy in mind, and have taken steps to help
make the payment experience safe and secure. None of the credit or debit card
information people share with Facebook when completing a transaction will be
shared with other advertisers, and people can select whether or not theyd like
to save payment information for future purchases.
The current test is limited to a few small and medium-sized businesses in the
US. Well share more information as we gather feedback.
More info:
Help center>Apps, Games & Payments>Facebook Payments
When making a purchase, you'll see your account balance below the price of
the item. You may also encounter the following scenarios depending on the
amount of local currency you have in your balance when making your
purchase:
If you have enough local currency in your balance to pay for the item
you're trying to buy, your purchase will automatically default to your
Facebook balance.
If you have local currency in your balance, but not enough to purchase
your item, your existing balance will be applied to buy the item and
you'll be prompted to pay for the difference between the cost of the item
and your current Facebook balance.
Keep in mind you can view your current Facebook account balance by visiting
your payment settings.
If you're still having issues using your Facebook account balance, let us know.
What payment methods can I use?
Facebook supports more than 80 payment methods from around the world,
including:
Country
Payment Methods
Algeria
Argentina
Armenia
Australia
Austria
Azerbaijan
Belgium
Bahrain
Brazil
Canada
Chile
Colombia
Costa Rica
SafetyPay
Cyprus
Denmark
Egypt
OneCard, CashU
Finland
France
Germany
Giropay
Greece
Hong Kong
India
MOLePoints
Indonesia
Ireland
Italy
Japan
, /, , Moneybookers
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
Webmoney Transfer
Lebanon
CashU, OneCard
Macau
Malaysia
Ukash, Moneybookers
Mexico
Moldova
Netherlands
New Zealand
Nigeria
CashU, Ukash
Norway
Oman
Peru
Philippines
Poland
Portugal
Qatar
Russian
Federation
Saudi Arabia
Singapore
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
Turkmenistan
Ukraine
United Arab
Emirates
United
Kingdom
United States
Moneybookers
Venezuela
Axeso Cash
Vietnam
@Cash
What phone service providers are supported in my country for payments with
mobile web applications on Facebook?
We support all of the following carriers in your country using our standard
mobile payments checkout experience:
If you do not see the information for the country you are looking for, you can
view our full list of supported carriers.
What currencies can I use to make purchases on Facebook?
You can make purchases on Facebook using the following currencies:
Euro (EUR)
US Dollar (USD)
No, you can't transfer in-game currency or items from one app to another
Account Management
How do I add or remove credit card info from my account?
To add or remove credit card info from your payment settings:
If you receive an error that says you have too many cards on file or if you're
still having trouble, let us know.
Note: If your credit card is the primary funding source for your Facebook Ads
account, you won't be able to remove it unless you change your primary
payment method from your ads manager. You can also close your Facebook Ads
account to stop all advertising and remove all cards from your account.
Get more help from Facebook's Ads Team
1.
2.
3.
4.
5.
Note: You can only change your preferred currency once every 72 hours.
How am I billed for a game purchase on Facebook when using a credit or debit
card?
Your individual in-game purchases may be grouped together before being billed
to the payment method you've selected.
You can review your Facebook payment history from your payment settings.
When viewing your payment history, charges made to your credit or debit card
containing multiple individual game purchases will be listed as being purchased
from Facebook Games. The individual purchases that make up that charge will
be listed immediately below.
If you still don't recognize a charge after viewing your payment history, let us
know.
How can I cancel a subscription?
Some games and apps offer subscriptions that allow you to setup a monthly
recurring payment. Once you've set up a subscription, you can later cancel it.
To cancel a subscription:
1.
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3.
4.
Payment Methods
Credit/Debit Cards
What types of credit cards can I use to make in-game purchases on Facebook?
We accept the following types of credit/co-branded debit cards for purchases
on Facebook:
1.
2.
3.
4.
When you make a purchase on Facebook, we'll email you a receipt. You can
also use our extra security features to make your account even more secure.
If you receive an error that says you have too many cards on file or if you're
still having trouble, let us know.
Note: If your credit card is the primary funding source for your Facebook Ads
account, you won't be able to remove it unless you change your primary
payment method from your ads manager. You can also close your Facebook Ads
account to stop all advertising and remove all cards from your account.
Get more help from Facebook's Ads Team.
PayPal
How do I update my primary PayPal payment method for use on Facebook?
To update your primary PayPal payment method:
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6.
If you're still having issues updating your primary PayPal payment method,
please contact us.
If you're still having trouble making a payment with PayPal, please contact us.
When you add your PayPal info to your Facebook account, you can use your
PayPal account to make payments while you're logged into Facebook. Once
you've added your PayPal info to your Facebook account, you can choose to
remove this info to remove the ability to make instant purchases on your
account.
Mobile
How do I make an in-game purchase on Facebook using my mobile phone?
To make an in-game purchase on Facebook with a mobile phone, click on any
premium item in an app's store or choose to purchase in-game cash or coins.
Once you have selected an item to buy, you can complete the purchase using
your mobile phone by following the instructions below:
1. Click Add New Payment Method if mobile phone is not among the visible
payment methods
2. Select Mobile phone and the country associated with it
3. You will now be prompted to enter your mobile phone number.
Click Continue once you've done this.
Our mobile payment providers, Zong and Boku, will send you a text with
instructions. Your computer screen will also update with directions when
necessary. Please note, charges go on your wireless bill or prepaid account.
How do I add a new mobile number for purchasing in-game items on Facebook?
If you already have a mobile phone number saved in your account but would
like to pay with a new mobile phone number, please follow the steps below:
1. When you initiate a purchase, a window will appear
2. Click the Add New Payment Method link at the bottom of the window
3. Select New mobile phone and the country of your new mobile phone
number
4. Click Continue
You can then enter your new mobile phone number and follow instructions to
complete your purchase.
How do I remove a mobile payment option?
You can manage and remove the mobile phone numbers you've stored as
payment methods from your payment settings.
To remove a mobile payment option:
1.
2.
3.
4.
Prepaid Cards
If you believe your card has sufficient funds and you've already attempted to
complete a smaller purchase, please contact the card company at the toll-free
number listed on the back of the card for assistance.
Note: If you receive an error that says you have too many cards on file or if
you're still having trouble, please contact us.
Alternative
Why aren't my purchases immediately posted to my account?
While purchases made through most alternative payment methods will process
instantly, payments made through certain methods (ex: bank transfers) may
take longer to complete. Occasionally, you might experience a delay from the
time you complete your purchase until you receive your in-game item(s).
Desktop payments:
Since we're unable to track purchases made through alternative payment
methods, please contact one of the following payment providers if you're
experiencing a delay:
UltimatePay
Adyen
LiveGamer
Mobile payments:
If you used a mobile payment provider and you didn't receive a confirmation
text message/SMS and code from the provider, your order won't process and
your phone bill won't reflect a completed transaction.
If this happens, please contact your mobile payment provider:
Boku
Zong
If your method isn't listed, you'll see other payment options that you can
use to complete your payment
If your method is on the list but it's not showing up as a valid payment
option when you try to make a purchase, please contact us
Where can I find more information about the alternative/local payment method
I'm using?
Visit our list of alternative payment methods for more information about the
available payment methods in your country.
If you need additional info or support about the alternative/local payment
method you're using, please contact us.
Some businesses can post products that you can buy in your News Feed or on a
Facebook Page. Youll know if you can buy something if you see a Buy button in
the lower right of a post from a Facebook Page.
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Click Buy
Click Check Out
Enter your shipping address and payment information
Click Complete Purchase
Note: To buy something from a Page post on Facebook, youll need to follow the
Sales Policy
What payment methods can I use to buy products from a Page post on
Facebook?
You can use the following credit and debit cards to buy products from a Page
post on Facebook:
Visa
Mastercard
American Express
Discover
What is the delivery, return, and dispute policy for purchases made from a Page
post on Facebook?
You can find the delivery, return, and dispute policy for purchases made from a
Page post on Facebook in the Sales Policy.
Where can I check the order status for products Ive purchased from a Page
post on Facebook?
To check the order status for products youve purchased from a Page post on
Facebook:
Where can I view tracking information for products Ive purchased from a Page
post on Facebook?
To view the tracking information for products youve purchased from a Page
post on Facebook:
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3.
4.
Click
Click
Click
Click
Note: Tracking info may not be available for some shipments. If you've
completed these steps and still need help, please contact the seller to ask
about the status of your order.
How do I cancel an order for something Ive purchased from a Page post on
Facebook?
To cancel an order for something youve purchased from a Page post:
1.
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4.
5.
How can I return or exchange a product I've purchased from a Page post on
Facebook?
To return or exchange a product you've purchased from a Page post on
Facebook:
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5.
Note: Learn more about how returns or exchanges must follow the Sales Policy.
How do I contact the seller for something I purchased from a Page post on
Facebook?
To contact the seller of something youve purchased from a Page post on
Facebook:
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5.
I contacted the seller for something I purchased from a Page post on Facebook
and Im not hearing back. What can I do?
If you've tried contacting a seller for an order you've purchased from a Page
post on Facebook and you haven't heard back, let us know.
Note: Learn more about seller disputes in the Sales Policy.
How do I request a refund for something I've purchased from a Page post on
Facebook?
To request a refund for something you've purchased from a Page post on
Facebook:
Security/seguridad
What steps does Facebook take to secure and protect my info when I buy a
product from a Page post on Facebook?
We value the trust you place in us and take numerous precautions to prevent
unauthorized access to the financial information you've saved on Facebook.
This info is kept on secure servers with multiple layers of hardware and
software protection.
When buying a product from a Page post on Facebook, your credit or debit card
number isnt shared with the seller.
Privacy/privacidad
What information is shared with a seller when buying a product from a Page
post on Facebook?
When you buy a product from a Page post on Facebook, only your name,
shipping address and email are shared with the seller so they can send you
your order.
Learn more about how we keep your payment information safe.
When you buy a product from a Page post on Facebook, we store your payment
information for future purchases. If you don't want to have your payment info
stored for future use, uncheck the Save payment info on Facebook for faster
checkout later box when making a purchase.
You can also remove your payment info as an available payment method after
making a purchase.
No, buying a product from a Page post on Facebook wont automatically publish
a story on your Timeline or News Feed. None of your friends will be notified
when you complete a purchase unless you choose to share that info.
Troubleshooting/solucin de problemas
My purchase from a Page post on Facebook didnt arrive? What can I do?
If your purchase from a Page post on Facebook shows that it's arrived, but you
didnt receive it:
Make sure the shipping address is correct by checking the order confirmation of
the item you purchased.
Look for a delivery notice left at your home by the package carrier (ex: UPS,
FedEx, USPS, DHL).
Check around your home for the package (ex: front door, back door, mailbox).
Check if a neighbor or family member accepted the package for you.
Wait up to 24 hours. Some packages may arrive up to 24 hours after a carrier
has marked it as delivered.
If you're still unable to locate your package, please contact the seller.
Note: Learn more about delivery in the Sales Policy.
If you receive an error that says you have too many cards on file or if you're
still having trouble, please contact us.
Facebook
Is a social networking website created by Mark Zuckerberg and
Eduardo Saverin founded with Chris Hughes and Dustin Moskovitz.
Originally a site for students at Harvard University. Its purpose was to
design a space where students at the university to exchange good
communication and share content easily through the Internet. His
project was so innovative that eventually spread to be available to
any network user.
Services
Wall: the wall (wall) is a space for each user profile that allows friends
to write messages for the user to see. It is only visible to registered
users. Enters images and put any logo in your publication. Improved
call supermuro lets you embed flash animations, etc.
Timeline: In November 2011, Mark Zuckerberg announced a new
presentation for Facebook, this is the Biography (Timeline)
Friends list: Here, the user can add anyone who knows and is
registered provided that it accepts his invitation. In Facebook you can
find friends with whom contact was lost or add new ones with whom
to exchange photos or messages. For this, the server tools Facebook
has search and suggestion of friends.
Chat: Instant Messaging Service on mobile devices and computers
through Facebook Messenger.
Groups and pages: One of the most recent development utilities. It is
bringing together people with common interests. In groups you can
add photos, videos, messages, etc. The pages are created for specific
games like Pet Society, Zinga games like FarmVille and CityVille also
Digital Chocolate games like Tower Bloxx.