SHANNON M.

JOHNSON
11020 Fort Loudon Road Mercersburg, PA 17236 717-658-1876

smh5130@gmail.com

PERSONAL ATTRIBUTES

15+ years formal and informal training and development experience

10+ years of experience in Human Resources to include: recruitment, employee relations, benefits
administration, training and development, policy interpretation, HRIS systems, and program
management
8 years of experience as an online learner with frequent project management responsibilities
Highly motivated self-starter who takes initiative, with minimal supervision
Results-driven with a high degree of detail orientation and organizational skills
Highly analytical with a demonstrated talent for problem solving
Excellent computer skills with extensive software proficiency
Described as ISD team utility player for the ability to quickly adapt to changing assignments
Demonstrated ability to manage multiple priorities and tight deadlines

TEACHING AND TRAINING EXPERIENCE

March 2014 Present
First Data Corporation, Hagerstown, MD

Facilitate train the trainer sessions with training specialists after new curriculum development
Developed a 12-month associate instructional designer training program
Developed ISD refresher training program to include ADDIE methods, software training, and
project management
Provide assistance to peers in troubleshooting hardware and software issues

Sept. 2014 March 2014

Shippensburg Health Care Center, Shippensburg, PA

Facilitated new hire orientation for all new employees

Coached employees on behavior, policies and procedures
Conducted staff training sessions for two HRIS systems after implementation

Jan. 2006 Sept. 2008

JLG Industries, Inc., McConnellsburg, PA

Developed salaried employee orientation program

Developed training materials to train HR staff for start-up facility; conducted training
Facilitated new hire orientation for HR Services and served as backup for Benefits
Trained employees on Drug/Background screening company website and procedures
Microsoft Office training and peer-assistance, as needed

Jan. 2000 March 2005

World Marketing of America, Inc., Mill Creek, PA

Developed training materials for new customer service representatives

Trained call handling processes and procedures to new hires
Trained AS400 computer system to new hires
Computer system SME; assisted co-workers with troubleshooting issues

April 2000 August 2004

Huntingdon Hy-Ryders 4-H Club, Huntingdon, PA

Facilitated monthly meetings and held members accountable for project completion
Taught members horsemanship skills, ethical equine use, equine care and time management

AWARDS
Trustee Scholarship Recipient, The Pennsylvania State University
38 Peer Granted BRAVO recognition awards, First Data Corporation
PROFESSIONAL EXPERIENCE
Instructional Designer/Developer
March 2014 Present
First Data Corporation, Hagerstown, MD

Analyze client needs and/or instructional goals and objectives to determine appropriate methods
of instructional design for both instructor-led and e-learning programs
Work directly with subject matter experts/customers to design and develop instruction in multiple
content areas, in a variety of formats, to include face-to-face, blended, and self-led courses
Create training content by working closely with subject matter experts to research, analyze, and
structure course content, develop concepts, and combine ideas into course objectives, outlines,
and design documents
Assess the need for and develop job aids, content, materials, and learning activities for LMS and
non-LMS environments
Use rapid development e-learning authoring tools to design learning materials
Manage team of web developers; assign daily web enhancement requests, assist with questions
Develop web-based user reference websites; update sites per enhancement requests
Evaluate existing and emerging technologies and their use in the instructional environment
Mentor and coach peer instructional designers; software, project planning, technology usage
Manage recording lab installation project; supply procurement, training as subject matter expert
Conduct Train the Trainer sessions for newly developed curriculums
SharePoint administrator for the Education and Performance Services team

Human Resources Manager

September 2012 March 2014
Shippensburg Health Care Center, Shippensburg, PA

Determined departmental staffing, evaluated employee performance, and made recommendations

concerning wage and salary adjustments, hiring, terminations, transfers, etc.
Reviewed resumes, contacted and interviewed candidates, made hiring determinations, conducted
pre-hire verifications, made salary determinations, and managed on-boarding process
Facilitated new hire orientation; explained personnel policies and procedures
Coordinated all aspects of in-service training for staff. Ensured training adhered to PA Standards
determined by the Department of Health. Motivated staff to complete within required timeframe.
Tracked employee participation.
Coached staff on organizational policy matters such as EEO, disciplinary procedures, PTO/ITO
policies, dress code, etc.
Assisted employees with benefit related questions, processed new enrollments and terminations,
audited billing statements, coordinated open enrollment and verified all employees had enrolled
or declined benefits
Coordinated safety committee and ensure timely completion of safety audits, facilitate monthly
meeting
Responsible for applicant tracking system; uploaded all new hire paperwork and licenses into HRIS
Monitored timekeeping software for missed punches, time off, attendance issues, etc.
Processed bi-monthly payroll, verify timesheets, monitor time off availability, track FMLA
Monitored performance evaluation process to ensure timely completion and initiate salary
increases
Coordinated employee recognition events, holiday parties, summer picnics, wellness program

Human Resources Administrator, Contract Position via Manpower

June 2012 August 2012
Wilson College, Chambersburg, PA

Managed and administered the Colleges employee benefit program to include benefit premium
auditing and processing, enrollments, changes, and disenrollment of employee benefits; worked
closely with third-party benefits vendor
Acted as liaison between employees and insurance brokers to assist with issues relating to
medical/ dental, RX claims, and other related issues
Audited compensation budget against College budget; addressed discrepancies; adjusted payroll
lines
Processed all new hire paperwork, maintained personnel files, audited files to ensure compliance
Administration of TIAA-CREF 403(b) retirement plans
Processed payroll for bi-weekly and monthly runs; audited deductions register for discrepancies
Processed new and updated changes in payroll deductions to include, health & life insurance, flex
spending, 403(b) contributions
Reported to provider, reviewed and followed up on Workers Compensation Claims
Managed FMLA leave requests and followed up on return to work notes

Human Resources Manager

September 2008 June 2012
C. Johnson Trucking, LLC. Mercersburg, PA

Managed development and implementation of company policies and procedures

Implemented a benefits program that create a $300/week cost savings
Processed weekly payroll, quarterly taxes and Federal 941s
Workers compensation filings and yearly audit
Manage insurance carriers, to include changing policies, yearly updates, and cost reviews

Chunky Punky Boutique

May 2008 August 2011
Owner/Designer, Mercersburg, PA

Owned and operated an online childrens clothing boutique

Designed and constructed childrens dresses, t-shirts, and diaper bags
Designed and maintained online shopping cart to manage consumer orders
Sourced wholesale suppliers and created vendor business relationships
Created a social media presence to promote business

Human Resources Coordinator

March 2005 September 2008
JLG Industries, Inc., McConnellsburg, PA

Managed administrative functions including job postings, hiring, and completion of new-hire
processes
Responsible for applicant tracking system; yearly affirmative action reporting for 7 U.S. facilities
Coordinated with outside recruiting firms for temporary and specialized recruitment efforts
Benefits administration, processed new hires, made qualifying life changes, open enrollment, and
dependent audits
Graded new positions, conducted benchmarking surveys, and other compensation related projects;
entered new hires, pay grade adjustments, and performance review information into HRIS
Completed succession planning and talent development projects
Responsible for educational reimbursement program, grew the program, developed related policies;
worked with local colleges to promote programs; assisted with intern recruitment efforts
Managed orientation program, scheduled presenters and participants, facilitated HR presentation
Developed materials and trained new HR staff in the use of HRIS systems and department policies
and practices
Coordinated initial recruitment efforts at start-up facility, maintained all paperwork and
correspondence, remotely organized a job fair, interviewed candidates and made job offers, and
fielded all HR-related communications
Handled awards for TIP Safety Program; participated on Six Sigma team for process improvement
Approved and coded invoices for department expenses; approved charitable contribution requests
Planned team building exercises; summer picnic and employee event committee member
Administrative duties for HR Director, Director of HR Services, Compensation & Benefits
Manager

Warranty/ Sales Coordinator

October 1999 March 2005
World Marketing of America, Inc., Mill Creek, PA

Managed telephones for busy customer service line; supervised other representatives
Directly responsible for consumer and warranty functions; issued retailer return authorizations,
verified all returns, issued paperwork for retailer credit
Constructed and maintained complex spreadsheet to track incoming container shipments and
company inventory to ensure appropriate levels of in-stock inventory; compiled in-bound call
information into tracking database for use in targeting specific sales areas
Created training materials to assist with training new customer service representative; used
created materials to train new hires
Administered personality profile testing to job applicants, screened resumes, made hiring
recommendations
Designed and maintained two company websites; typeset newsletters, product packaging,
instruction manuals, vendor quotes and presentations
Administrative duties for VP Sales, National Sales Manager, and Product Manager

EDUCATION
Master of Distance Education and E-learning, Candidate
Master of Business Administration dual degree program
Expected May 2017/December 2017
University of Maryland University College, Adelphi, MD
Master of Educational Technology
December 2013
Boise State University, Boise, ID
Bachelor of Arts, Labor Studies and Employment Relations
May 2012
The Pennsylvania State University, University Park, PA

EDUCATIONAL TRAINING/CERTIFICATIONS
Certificate, Online Teaching
August 2013
Boise State University, Boise, ID
Certificate, Information, Sciences, Technology
May 2008
The Pennsylvania State University, University Park, PA

BUSINESS & TECHNICAL TRAINING

April 2012
April 2012
April 2014
June 2014

Creating a Rotating Carousel with jQuery and Dreamweaver

Create an Interactive Photo Gallery with jQuery and Dreamweaver
Up and Running with Cloud Service APIs
Information Security

June 2014
July 2014
July 2104
Sept. 2014
Dec. 2014
Dec. 2014
Feb. 2015
March 2015
April 2015
April 2015
May 2015
May 2015
June 2015

Anytime, Anywhere: Flexible Learning for the Workplace of Tomorrow

How and When to Allow Learners to Cheat in Compliance Courses
The Accidental Instructional Designer
Preventing Workplace Harassment
Government Sanctions Compliance
Global Bribery and Corruption Awareness
Learning Solutions & Your Product Launch: How a Curriculum Drives Success
First Data: Privacy of Personal Data
Up and Running with Captivate 6
How to Jump Start your Video-Focused Learning Strategy
Global Competition and Anti-Trust
How to Develop Great Online Video Training Programs
Money Laundering and the USA PATRIOT Act

MEMBERSHIPS AND AFFILIATIONS

2012 - Present
2012 - Present
2014 - Present
2015 - Present
2015 - Present
2015 - Present

Association for Talent Development

e-Learning Guild
Peer Mentor, First Data Corporation
First Data Women Leadership Network
Member, Maryland Distance Education Association
Member, European Distance and E-Learning Network

PUBLICATIONS
Johnson, S. M. (2015, June 25). Confession of the quiet girl behind the computer [Blog post]. Retrieved
from: http://studentblog.worldcampus.psu.edu/index.php/2015/06/confession-of-the-quiet-girlbehind-the-computer-making-connections-matter/

HIGHLY COMPETENT SUBJECT AREAS

Computer OS: Windows and MAC
Learning Management Systems: Angel, Blackboard, LEO, Moodle, Haiku, SumTotal Systems
Software: Adobe Acrobat Pro, Adobe Connect, Articulate, Audition, Camtasia, Captivate, Dreamweaver,
Elluminate Live, Fireworks, GoToMeeting, Microsoft Office, Photoshop, Sharepoint, SnagIt, SPSS
Web Technologies & Languages: CSS, Delicious, Diigo, DropBox, Glogster, Google Docs, HTML,
jQuery, Prezi, Scribd, SlideShare, Twitter, VoiceThread, WordPress, YouTube
VOLUNTEER EXPERIENCE
2012 2013
2000 2004

Alumni Ambassador, The Pennsylvania State University

Huntingdon Hy-Ryders 4-H Club

REFERENCES
Kelli Deiterich
Manger, Education & Performance Services, First Data
301-491-1944
Kelmark12@gmail.com
Meleah Hopkins
Substitute Teacher, Franklin County Schools
717-816-5695
Mellemell77@yahoo.com
Amy Renaldi
Activities Director, Shippensburg Health Care Center
724-462-4045
amygl@yahoo.com