Martye Karen Joyce

2904 Terra Cotta Circle

Herndon, VA 20171
Telephone Number: 703-579-6444
Mobile: 703-338-7118
Email: mjoyce@fssincorporated.com

Date: Wednesday, May 14, 2008

From: Martye Karen Joyce mjoyce@fssincorporated.com

To Whom It May Concern:

Dear Sir or Madam:

Over 10 years of senior management and entrepreneurial experience in various

environments building new markets, driving operations and growth in challenging,
competitive and volatile customer environments. Combines expert planning,
organization development and leadership skills to produce consistently strong
revenue, production and profit results. Results-driven with success in creating vision,
identifying opportunities and delivering strong revenues and profits despite intense
market competition. Expert in project management with experience across diverse
corporate cultures.

I am an aggressive, persuasive and results-oriented BSA / PM / BD and Marketing Professional with

exceptional interpersonal skills and my extensive background in working with decision-makers at all
levels in providing products and solutions will be of benefit to your organization.

My experience includes Proposal Development, and ROI Justification; Enterprise-wide Web Solutions
experience (Internet technology understanding and solution selling expertise) new market
development and key account management.

Additionally, I have expert awareness in negotiations, RFP review, claims, disputes, changes; FAR,
DFAR; SBA & 8(a); teaming & NDA; contract/subcontract/proposal writing; GSA & GWAC. I have
exceptional product knowledge, program planning and budgeting/cost, and a bottom line mentality with
demonstrated customer service orientation. Furthermore, I am computer, networking and Internet
literate with a thorough understanding of Web, Client/Server, Security and Storage Management.

The following resume is just a summary of my expertise. What it cannot reveal, however, is the drive,
determination, and high energy level I possess and apply towards meeting and excelling the mission
and purpose within an organization. Professionally, my reputation is energetic, enthusiastic and a
motivating team player with a desire of going beyond the expectations of a position.

A personal meeting where we can discuss your companies’ goals and objectives is invited. I may be
reached at (h) 703.579-6444, (c) 703-338-7118 or via email at mjoyce@fssincorporated.com should
you require additional information or a meeting.

Thank you for your consideration, and I look forward to hearing from you.

Sincerely,

Martye Karen Joyce

Martye Karen Joyce
Cell Number 703-338-7118 Email:
mjoyce@fssincorporated.com

PROFESSIONAL SUMMARY

Over 10 years as a results-driven masters level Business Systems Analyst/ Project Management Professional with extensive
capabilities in Sales, Relationship Building, Business Development, Marketing, Process and Performance Improvement,
Training & Customer Service Management and a proven track record in increasing productivity, quality and customer
satisfaction. Exceptional interpersonal communications effectively communicating with level C management

AREAS OF EXPERTISE

 Project methodologies:  Full lifecycle  Critical thinking

o Project implementation development
o Project planning  Quality assurance
o Projection execution strategy/ process
o Project control  Internal and external
o Project completions client support
 Project tracking/ reporting  BPR/ BPM
 Project communications  Process change/
 Development plans and improvement
scheduling  Needs analysis
 Business intelligence and  Strategic/ tactical
assessment planning
 Scope and requirement definition  Quality risk
 Change management
 Performance management
 Process integration
 Conflict management
 Problem solving
 Decision making
 Negotiation, persuasion
and communication
 Cross-functions/matrix
team building and
leadership
 Group facilitation
 Coaching/ mentoring

Highlight of Capabilities:

 Developed detailed business system requirements.

 Working knowledge of regulatory standards (FISMA, DITSCAP, SoX, GLBA, HIPAA, etc)
 Ensured that delivered solutions will satisfy requirements through the creation and execution (along with the QA group)
of system, functional, stress, load, and user acceptance test plans.
 Conducted the majority of the User Acceptance Testing for their area of responsibility.
 Developed an extensive array of training and reference materials on new enhancements/applications.
 Developed and maintain a broad, enterprise-level view of the business, including the interrelationships between all
business and support units and the major processes they utilize and support.
 Developed and maintained detailed business and system knowledge employed in their area of responsibility.
 Subject Matter Expert (SME) in the areas of training development, knowledge and documentation management
 Developed and maintained a high-level awareness of the various information technologies and methods employed
throughout corporate enterprises.
 Used a broad array of tools and techniques to gather, define, analyze and communicate business requirements.
 Identified, quantified and developed alternatives and recommendations for project-related and operational risks.
 Functioned as a business advocate to the support units and a support advocate to the business units with practical
experience in the areas of production support, direct client support and end consumer/user support
 Provided support for solutions in production, including metrics gathering, analysis and reporting, troubleshooting, root
cause identification and analysis, and corrective actions.

EDUCATION

Averett University: Danville, VA - B.S. Business Administration

o Concentration: International Business and Marketing Management
Johns Hopkins University – Graduate studies in Information Management and Telecommunications

PMP Certification – pending final examination December 2007

Marketing Concepts Certification, Brainbench Certification ID # 4128552, October, 2002
Business Concepts Certification Brainbench Certification ID # 4128552, February 2004

Additional Skills & Training: Technical writing & provisioning, Critical thinking and analytical process development, Project
and Process management, GE Workout -Numerous Sales, Negotiating, Strategic Account Management, Advanced
Technology, TQM, Six Sigma, RUP methodology, CMMI and Leadership training programs with Federal Express, Orange
Technologies, Dale Carnegie, Shipley, Sandler Institute, Learning Tree International and American Institute.
Special Training: TCP/IP Network Analysis and Troubleshooting, A+, Networking concepts, Intro to Telecommunications,
Data Communications, ERP Concepts: Enterprise Integration, Enterprise Management
Martye Karen Joyce
Mobile: 703-338-7118
Email: mjoyce@fssincorporated.com

PROFESSIONAL EXPERIENCE
Consultant/Contractor
2000 – Present, FSSI Reston, Virginia 22090
 Served as lead business analyst for three primary product lines including SMART, a school management
system, providing B2C and B2B Internet solutions, as well as the Element K curriculum delivery system.
Conducted ROI analysis for feature requests.
 Provided structure and direction for development teams in streamlining project timing and delivery.
Introduced methodologies and processes for successful execution of development projects and on-time
rollouts. Worked with team leads to establish pre-analysis and post-analysis ROM’s (rough order of
magnitude) to assist in business decisions.
 Central client liaison for all critical business communications addressing timelines and technical
requirements. Provided clients with a personalized means to provide input to the development team and
become champions of product features.
 Created presentations and conducted needs analysis and 360 surveys. Created internal
communications network keeping clients upfront in product evolutions, services and solutions.
 Facilitated JAD sessions and gathered requirements for clients’ solutions well as conducted competitive
analysis of outside products. Developed requirements documents and use case scenarios to provide the
framework for design documentation and test cases. Did on-site visits to clients to gather input from their
perspective of needs
 Trained QA staff on test planning from analysis and development of user acceptance tests through
system test and regression.
 Provided leadership in gathering, clarifying and documenting requirements for application projects,
service and support requests. Responsibilities include the facilitation of work throughout the entire IT life
cycle, which includes working with IT architects to identify a technical solution, facilitating IT estimates
and staffing needs, providing work oversight and customer status and facilitating user testing.

Director, Business Development

1998-2000, Orange Technologies, Inc., (Federal Systems Division), Gaithersburg, Maryland
 Management of key projects to include project strategy, design, operations, financial sizing, benefit and
cost tracking, analysis of incremental benefit/cost, monitoring of results, and adjustments needed to
improve results.
 Capture manager on proposals and conducts fixed proposal reviews; Developed systems for quality
compliance and proposal review using Shipley methodology.
 Designed the Federal Divisions training and education business model. Wrote best practices, developed
and negotiated corporate and commercial partnering agreements. Process and Performance
Improvement with the restructuring of sales and marketing departments.
 Developed standards and best practices for education and training. Responsible for personnel
assignment, employee development, hiring, evaluations and terminations.
 Participated in software process assessments with Maryland Corporations using the SEI's CBA IPI and
earlier Software Process Assessment (SPA) methods. Coordinated the Maryland Software Industry
Consortium (SwIC) formal software-training program. Provided SEI’s Introduction to the CMM courses,
as well as a variety of engineering and project management courses.

Federal Accounts Manager/ Sr. Capture Manager

1997-1998 Infotec Commercial Systems Rosslyn, Virginia
 Established at top executive relationships in all accounts and maintained effective relationships at
several departmental and project levels within a customer organization
 Provided information technology solutions using consultative approach and created and maintained
strategic relationship plans for all accounts.
 Developed CONOPS and developed customized solutions by creating architectural solution sets with
engineering team
 Presented and updated account strategies with Regional VP
 Martye Karen Joyce
Mobile: 703-338-7118
Email: mjoyce@fssincorporated.com

National Sales Manager, Federal On-site Sales

1993-1996 American Institute/ (IRR) Herndon, Virginia
 Responsible for creation, execution, and tracking of local sales plans and financial planning, forecasting
and analysis selling across an entire range of technology training offerings encompassing enterprise-
wide premises
 Responsible for forming strategic partnership with customer and developing comprehensive
understanding of customer goals, problems, and needs at executive, departmental and project levels
 Utilized Acclivus Strategic Relationship planning philosophy and methodology. Regularly updates
30/60/90 day objectives and strategies and reviewed with 5-member account team.

Federal Account Manager

1989 – 1993 Learning Tree International Reston, Virginia
 Developed strategic plans for specific opportunities within the account by analyzing major account
strengths and weaknesses and developing deep insight into account possibilities
 Initiate, penetrate, and insulate major accounts with insight, power, and leverage
 Created relationships at multiple account levels to influence account share and revenue and created
long-term partnerships and alliances with clients
 Leveraged corporate solutions effectively and captured competitive intelligence

Computer Experience:
Languages: Visual Basic, SQL, and HTML
Software: Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Project, Visio 2000, ACT, Goldmine, Sales
Logic, Lotus cc:Mail, HTML, XML, Adobe Photoshop 7.0 and Illustrator 8.0, Salesforce.com, SPSS
Database: MS-Access, MS-SQL, Oracle 8i
Operating systems: WIN95, WIN98, WINNT4.0, WINXP WIN2000 and Vista
Infrastructure: Switches, hubs, routers, TCP/IP, Frame Relay, ATM.

PERSONAL
Achievement driven. Outstanding communications and conflict management skills. Enjoy working in a team
culture, and welcome opportunities to facilitate groups and conduct training. Ability to work with clients,
understand their business practices and manage their expectations. Promoted to positions of increased
responsibility throughout career. Willing to travel.

PROFESSIONAL AFFILIATIONS: AFCEA, NATCAP, ASIS