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and Microsoft Lync 2013
Version 1.0
I N S TA L L AT I O N A N D C O N F I G U R AT I O N G U I D E
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Horizon View with Microsoft Lync 2013. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Highlights of Horizon View 5.2 with Microsoft Lync 2013 . . . . . . . . . . . . . . . . . . . . . . . 4
Lync 2013 Features with Horizon View 5.2 Desktops. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Horizon View and Microsoft Lync 2013 Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Known Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hardware Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setup and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Set Up Lync Server 2013 and Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Set Up the Windows Client Machine with the VDI
Plug-in and Horizon View Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Set Up the Windows 7 Virtual Machine with Lync Client 2013 and
Horizon View Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Log In to the Microsoft Lync Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
About the Authors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Feedback and Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
I N S TA L L AT I O N A N D C O N F I G U R AT I O N G U I D E / 2
Introduction
This document provides information for VMware Horizon View 5.2 and its ability to support Microsoft Lync
2013. Included are instructions to download, install, and configure the Microsoft Lync 2013 client for use within a
Horizon View 5.2 desktop. Microsoft Lync 2013 is the first version of Lync that supports unified communications
(UC) Voice over Internet Protocol (VoIP) and video chat capabilities from within a virtual desktop infrastructure
(VDI) deployment without the need for a dedicated IP phone.
This document provides details on:
Software requirements
Hardware requirements
Download instructions
Installation instructions
Configuration instructions
This document will not provide:
Installation and configuration instructions for Microsoft Lync Server 2013
Installation and configuration instructions for Horizon View infrastructure
The instructions assume that the customer already knows how to deploy, install, and configure both Horizon
View and Microsoft Lync Server 2013, as well as all their respective components.
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I N S TA L L AT I O N A N D C O N F I G U R AT I O N G U I D E / 4
SU PPORTED/U N SU PPORTED
Presence
Supported
Instant message
Supported
Desktop sharing
Supported
Application sharing
Supported
PowerPoint sharing
Supported
Whiteboards
Supported
File transfer
Supported
Online meetings
Supported
Office integration
Supported
Audio
Supported (Audio was only supported via IP-Phone with Lync 2010.)
Video
Recording audio
Unsupported
The key features provided by a Microsoft Lync 2013 client and Horizon View 5.2 are:
Ability to utilize a Microsoft Lync 2013 client running inside a Horizon View desktop
Ability to make and receive UC VoIP and video chat calls using audio and video HID devices that are
connected to the access machine
I N S TA L L AT I O N A N D C O N F I G U R AT I O N G U I D E / 5
Signaling
for all modes
A/V Media
Legend
Signaling
Horizon View
Client
PCoIP
Horizon View
Agent
Media
Windows Client
VMware vSphere
I N S TA L L AT I O N A N D C O N F I G U R AT I O N G U I D E / 6
Getting Started
In order to get started, customers must download and install software components for Horizon View 5.2 and
Microsoft Lync 2013. Customers can go directly to Microsoft to download the respective components for
Microsoft Lync Server 2013, Lync Client 2013, and the Lync VDI 2013 Plug-in. Links to these components are
provided in the Requirements section, below.
Table 2 shows the support matrix for Microsoft Lync Client 2013 with the Microsoft Lync VDI 2013 Plug-in using
PCoIP. Note that this support applies to PCoIP only.
VI EW AGENT
OS
VI E W CLIEN T
OS
V IEW CLIEN T
(B IT LEV EL)
MICR OSOFT V DI
PLU G-IN
(B IT LEV EL)
COMM EN TS
Windows 7 SP1
(32-bit and 64-bit)
Windows 7 SP1
(32-bit)
View Client
(32-bit)
Supported
Windows 7 SP1
(32-bit and 64-bit)
Windows 7 SP1
(64-bit)
View Client
(64-bit)
Supported
Windows 7 SP1
(32-bit and 64-bit)
Windows 8
(32-bit)
View Client
(32-bit)
Tech Preview
(not officially
supported)
Windows 7 SP1
(32-bit and 64-bit)
Windows 8
(64-bit)
View Client
(64-bit)
Tech Preview
(not officially
supported)
Known Limitations
Certain limitations are known to apply to the deployment of Microsoft Lync with Horizon View. These include:
Although customers can download both a 32-bit and 64-bit version of the Horizon View client, the PCoIP
process running on the Horizon View client operates only in 32-bit mode. Therefore, customers can use only
the 32-bit version of the Lync VDI 2013 Plug-in on the client endpoints.
Customers will not be able to use a 32-bit version of the Microsoft Lync VDI 2013 Plug-in from a machine
that has the 64-bit version of Office 2013. This is a known issue and a configuration that is unsupported by
Microsoft. The bit-level of the Plug-in must match the bit-level of any local Microsoft Office installation.
From a client device perspective, this initial solution is only supported on Windows 7 client machines with SP1
applied.
From a virtual machine perspective, this solution is only supported on virtual machines running Windows 7
with SP1.
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Requirements
In order to effectively deploy Lync 2013 for VoIP and video calls in their environment, customers must meet
certain software and hardware requirements. The software download links are provided in the table below.
Software Requirements
This section outlines software requirements for using Lync Client 2013 to make VoIP and interactive video calls
within Horizon View desktops using HIDs. The software components that are required are summarized in Table 3:
P RO D UCT
DESCR IPTION
Customers receive a copy of Microsoft Lync Client 2013 as part of Office 2013.
Note: Customers are required to deploy the full version of Microsoft Lync
Client 2013. Microsoft Lync Basic 2013 does not support working inside a VDI
environment.
Customers will be able to use an ESX 5.0 server and View 5.2 Agent and View Client 5.3 components to enable
the Lync 2013 VoIP and video functionality. There is no dependency on the ESX platform.
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Hardware Requirements
Customers are required to have servers that can host the ESX platform, Horizon View infrastructure, and the
Microsoft Lync 2013 Server infrastructure, as shown in Table 4. Review the hardware requirements in the linked
product documentation.
P RO D UCT
R EQU IR EMEN TS
Table 4: Hardware Components Required for Deployment of Lync 2013 and Horizon View
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I N S TA L L AT I O N A N D C O N F I G U R AT I O N G U I D E / 1 0
c. Click Sign In on the Lync client and it will attempt to automatically resolve your sign-in name and
your domain name with the appropriate enterprise Lync server.
d. If the above step fails, your Lync 2013 server and Lync accounts have not been set up properly.
Microsoft recommends validating your Lync setup. You might not have configured your DHCP
servers to automatically resolve the server lookup request during the sign-in procedure, or your
Edge server was not configured correctly.
3. On your Lync Server 2013, ensure that EnableMediaRedirection is set to TRUE for all VDI users.
Note: As part of the Lync Server setup, make sure you generate a certificate and add this certificate to
each Windows client machine and virtual desktop. The certificate will need to be placed in the Trusted
Root Certificate Authorities directory. The Lync VDI 2013 Plug-in will not pair with the Lync 2013 client
running inside the remote desktop if this step is not completed.
Set Up the Windows Client Machine with the VDI Plug-in and Horizon View Client
This section will help you set up your Windows client machine. Before you begin, be sure that you have
downloaded all the software listed in the Software Requirements section.
1. On each of your client (access) machines, install the Horizon View 5.2 Client that you downloaded
(refer to the Software Requirements section for the download link).
2. Using the copy of the Lync VDI 2013 Plug-in that you downloaded (refer to the Software Requirements
section for the download link), install the Lync VDI 2013 Plug-in onto each of your Windows client
machines by running Lyncvdi.exe and following the installation wizard.
Caution: Be sure to install the Lync VDI Plug-in on the Windows client access machines. Do not install
the Lync VDI Plug-in on the virtual machines.
3. If you plan to make video calls, you will need a USB webcam plugged into your client (access) machine.
Make sure you do not forward the webcam to the remote desktop. You can find USB webcams that are
optimized for Microsoft Lync on the Lync Tech Center Web site.
4. Before the Lync VDI Plug-in can pair up with the Lync Client, the end user must manually configure
specific registry settings on their Windows client endpoint. (This applies to both 32-bit and 64-bit
clients.)
In the ServerAddressInternal and ServerAddressExternal fields, be sure to use only the host name for each
respective server. Microsoft does not recommend or support the use of IP addresses in the server fields.
5. Use the certificate that you generated during your Lync Server 2013 deployment, and import that
certificate onto your Windows client machine.
Important: The certificate will need to be placed in the Trusted Root Certificate Authorities directory.
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Set Up the Windows 7 Virtual Machine with Lync Client 2013 and Horizon View Agent
Use these steps to lead you through the setup for your Windows virtual machine. Before you begin, be sure
that you have downloaded all the software listed in the Software Requirements section.
1. Using the copy of the Horizon View 5.2 Agent that you downloaded from the Horizon View download
page (refer to the Software Requirements section for the download link), install View Agent on each of
the virtual machines.
When installing the VMware View Agent, be sure to select, at the minimum, both PCoIP Server and
Virtual Printer so that the necessary software will be installed to support Lync integration.
Note: this is only supported on Windows 7 virtual machines and requires Windows 7 SP1 to be applied.
2. Using the copy of the Lync Client 2013 that you downloaded (refer to the Software Requirements
section for the download link), install the Lync Client 2013 on all virtual machines.
3. Use the certificate that you generated during your Lync Server 2013 deployment, and import that
certificate into each of your virtual machines.
Important: The certificate will need to be placed in the Trusted Root Certificate Authorities directory.
If the Lync Client 2013 cant sign in, make sure that it has the proper settings in the Internal Server
Name and External Server Name fields. In the Advanced Connection Settings page on the Lync Client
2013, select Manual Configuration and enter the appropriate host names for the Internal Server Name
and External Server Name fields. Microsoft does not recommend using IP addresses in the Internal
Server Name and External Server Name fields, so be sure to use host names only.
3. You should see an alert message button on your Lync Client 2013.
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4. When your Lync Client 2013 registers to the Lync Server 2013 from within your Horizon View desktop,
it will attempt a handshake using the Dynamic Virtual Channel (DVC) with the Lync VDI 2013 Plug-in
running on your access machine. As part of the handshake, you will see a dialog box for you to enter
your username and password for the Lync VDI Plug-in. After you enter your credentials, the plug-in will
connect to the Lync Server. Upon connecting, the alert message will disappear from Lync client in the
virtual machine and a green check mark will appear on the right of the screen.
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Resources
You can find more information on Microsoft Lync Server 2013 and Lync Client 2013 requirements at the links below:
Microsoft Lync 2013 Server Hardware Requirements
Microsoft Lync 2013 Preview Guide
Microsoft Lync 2013 Client information
Microsoft Lync VDI Plug-in
Horizon vSphere and VMware vCenter Server Resources
Product Overview
Product Documentation
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