Sandra E.

Martinez
32 Varnum ave.
Pawtucket, RI. 02860
Home phone: (401)475-8038
Cell phone: (401)954-5452
sa_martinez65@hotmail.com

Objective: To obtain a responsible and challenging position

with a progressive company where my work experience will have
valuable application and utilization of my opportunity for
advancement.

Education: Dominican university O&M, CCRI (Community college of

RI).
- High school diploma, graduating July, 1985
- 9 semester of system engineering,
- English as a second language graduating December, 2006
- 5 semester of Education

Relevant courses:
- Microsoft Excel
- Seminar “Dialing with difficult people”
- Seminar Grammar writing
- Quality and leadership

Work Teacher: 15 years experience, 1985-2000

Experience: (Dominican Republic)

VERSACOLD warehouse and distribution service (2001-present)

Shipping and receiving

clerk:
Orally explain information to the costumers, operate office equipment
including copy machine, calculator, facsimile machine, printers,
computer. File retrieve information, create and update record and
necessary work materials to ensure that information is correct, directs
individuals to various locations, review and typed documents for
accuracy and completeness. Demonstrate continuous effort to
improve operations, decrease turnaround times, streamline work
processes, and work cooperatively and jointly to provide quality
seamless customer service.

Costumer service
representative:
Handle in the best interest of both costumer and company, can
delight customers, above and beyond the call of duty, has intimate
knowledge of the customers needs, I am able to communicate clearly,
both written and in speech. I am able to work accurate and with eye
for detail. I am able to use automated information systems to analyze
the customer situation, I have a pleasant, friendly style.

System analyst
Conducting training on the data warehouse tool.
Analyzing data and consulting with selectors on areas where they can
do better.
Exporting the information from the data warehouse tool.
Running reports for consultants.
Working on different new projects.
Entering all new employees’ information in the system.
Interacting daily with the selectors and the rest of the employees in
the warehouse.
Train team, leads and supervisors on the different procedures for
shipping department.
Maintained, monitored and controlled the activity of the productivity
system.
Fix data and make sure the employees complete the tasks in efficient
manner.
Assist on projects.
Developed incentive programs to enhance productivity, maintain
quality and inspire teamwork.
Participate in the weekly team meetings.
 Skills:
Computer skills: (Microsoft excel, word, power point, outlook,
access, internet)
Language skills: Spanish, English (able to speak, write, and read on
both).
Translator: English to Spanish, Spanish to English
Trainer: (able to train Leads, supervisor, shipping department
employees and selectors in warehouse procedures and provide
feedback for the team.)
Schedule more than 35 employees on 7 days a week schedule to work.
Equipment: Know how to operate warehouse equipment including
pallet jack, forklift, cherry picker, dock unit, scissor machine.

References
available upon request

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