Wednesday, February 3, 2016

Customer Master Data integration with SAP Cloud for

Customer and ECC

Integration with your SAP ECC backend is one of the standard features of SAP C4C. The
Integration options are flexible but this also requires you to make decisions on how you want
the integration to work. One of the things you need to decide is how you want to cope with
updates of your customer master data.

Some subjects to consider are:

Do you want to allow changes in SAP C4C to update your customer data in SAP
ECC?

Do you want to allow users to convert Prospects into Customers in SAP C4C which in
turn creates an account in SAP ECC?

Do you want to keep the creation of Customers in SAP ECC limited to you Master
Data Management team?

The level of data that you want users to update is also important. For instance, will you allow
the creation of new contact persons and relationships in SAP C4C and should they be sent to
ECC?

Field Service Management in Cloud for Customer 1602

Every new release of SAP's Cloud for Customer brings a lot of new functionality. At the
moment one of the focus points of SAP is bringing the full Field Service functionality to C4C.
In this blog we will take a closer look at the capabilities of C4C release 1602 with a specific
focus on the Field Service functionality. Which functionalities are available, and what will the
(near) future bring.

Process Overview

Within C4C the service process can start with selling a service contract via the quotation
flow. The contract will be the place holder for the SLA that is agreed with the customer and

will
initiate
the
billing.
A customer is able to connect to its supplier via multiple channels in case of a break down. A
ticket
is
created
for
this
customer
by
the
customer
support
team.
When this ticket requires work we enter the area of field service management. This process
includes the planning, execution and confirmation of service demands. The objects used for
this
proces
wil
be
handled
in
the
rest
of
this
blog.
This blog does not focus on the Ticketing part itself, since this is already covered in many
other blogs.
Read more
Geplaatst door Mark Peeters op 12:00 PM No comments: Links naar dit bericht
Email ThisBlogThis!Share to TwitterShare to FacebookShare to Pinterest
Labels: BRF+, C4C, C4S, Maintenance Plan, Processing Code, Resource Planner, Resource
planning, SAP CRM, Service confirmation, Service Ticket, Work Ticket
Wednesday, January 13, 2016

How To Mass Upload attachments to Accounts in Cloud for Customer

Business Context
In Cloud for Customer projects the migration of data is an important aspect. C4C provides the
tooling to migrate data from legacy systems into Cloud for Customer. When a customer is
moving from their legacy CRM system to C4C, there is usually quite a history of customer
information in the form of e-mail messages, contracts, or any other kind of documents.
Obviously this history contains valuable information and needs to be available for salesreps
to serve their customers.

Until recently you had to write your own program and make use of web services in order to
mass upload documents and assign them to the accounts in C4C.
Recently SAP has added new functionality to C4C to mass upload documents and assign
them, in this case, to accounts. This blog describes how to benefit from this Data Workbench
functionality.
In most of our projects we see that Prospects are allowed to be created and updated in SAP
C4C, but Customer master data is not (excluding for instance the creation of new Contact
Persons and Relationships). Changes in Customer master data, and creation of new
customers, need to go via the Master Data Management team who in turn create/update the
data in SAP ECC.
Read more
Geplaatst door Marco Meijs op 12:00 PM No comments: Links naar dit bericht
Email ThisBlogThis!Share to TwitterShare to FacebookShare to Pinterest
Labels: Account, business role, C4C, Cloud 4 Customer, cloud for
Customer, Customer, Integration, Page Layout, Prospect, Read only, SAP Cloud for
Customer, SAP ECC, SAP ERP

Wednesday, January 27, 2016

7 tips to quickly install SAP hybris Commerce Suite on

your PC

SAP hybris Commerce Suite is the omni-channel commerce solution from SAP hybris. It
offers a consistent shopping experience accross channels like web or call center and can be
integrated with SAP ERP or CRM.
You would like to install the SAP hybris Commerce Suite locally on your PC for a customer
demonstration or to familiarize yourself with the hybris Commerce functionality? You dont
want to spend time on solving installation issues?
Follow the 7 tips to quickly install the SAP hybris Commerce Suite on your PC and get
started!

Read more