Documente Academic
Documente Profesional
Documente Cultură
Response to:
Information Technology (IT) Support
Services
for Norfolk Ship Support Activity (NSSA)
Closing date for this Sources Sought
Notice: April 02, 2015
Submitted By: Octavia Trammell
Table of Contents
TABLE OF CONTENTS ........................................................................................................................... 2
INTRODUCTION....................................................................................................................................... 3
COMPANY PROFILE ............................................................................................................................... 4
CAPABILITY STATEMENT ................................................................................................................... 6
(1) PRIOR/CURRENT CORPORATE EXPERIENCE.......................................................................... 6
(2) COMPANY PROFILE ......................................................................................................................... 8
(3) AVAILABLE RESOURCES ................................................................................................................ 8
(4) MANAGEMENT APPROACH TO STAFFING ............................................................................... 9
(5) DOCUMENTATION OF THE COMPANYS ABILITY TO BEGIN PERFORMANCE UPON
CONTRACT AWARD ............................................................................................................................. 11
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INTRODUCTION
22nd Century Technologies, Inc. (22nd Century) is a
SBA certified 8(a) Small Disadvantaged Business that
provides IT services and solutions to Federal, State,
and Local Government agencies. With a history of
innovation spanning 16 years, 22nd Century provides
state-of-the-art mission systems integration and other
capabilities in the areas of Program and Project
Management, Network Administration, Database,
Application, Web and SharePoint Development,
Maintenance, Asset Management, Information
Assurance, and ITIL Service Management
implementation along with a broad range of mission
support services. We provide global leadership and
proven expertise with TS/SCI cleared personnel. We
have a successful track record of establishing and
maintaining long-term partnerships with our customers
that result in superior cost-effective mission
accomplishments. With D&B Open rating score of 95,
22nd Century has been successful serving customers
and achieving high levels of customer satisfaction.
Technology Partnerships
Microsoft Gold Partner, Cisco, Oracle,
IBM, EMC, Sun/Oracle Dell, VMware
and other key technology vendors
Quality and Certifications
CMMI Level 3
ISO 20000, ISO 9001 and ISO 27001
Top Secret Facility Clearance
PMP & ITIL practitioners
Partnership with Microsoft, Oracle,
CISCO, HP etc.
DCAA approve accounting system
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Figure 1: 22nd Century provides a multi-layer range of services we provide to a number of agencies with a high
level of customer satisfaction and competence.
Financially Stable Company: 22nd Century is a financially stable company with revenue of
$100 Million since its inception. We are rapidly growing with growth rate of over 50% and a
revenue of over $23M in FY2012. We have been awarded $40M in contracts with the
required financial capacity to provide the services.
Relevant Past Performance: 22nd Century has successfully provided similar Information
System Development services and support to the NIH, DLA, USDA, FBI, Air Force and
Navy.
Strong Reach-back Capabilities: We have built established productive relationships within
the NIH that provide us with large system integrators who are currently working at NIH. This
allows us direct technical expertise and the ability to provide the specific services the NIH is
seeking. To ensure the success of the contract we also provide other reach-back resources
such as - a full Program Management Office comprised of ITIL and other certified technical
Subject Matter Experts, Certified Recruiting Department (ISO 9001 certified), Human
Resources Department (ISO 9001 certified), Account Manager, Finance Manager, Pay-Roll
Manager, Facility Security Officer, and Quality Assurance Manager ( ISO and CMMI
Certified Auditor) . We also provide access to premium technology vendors through our
strategic partnerships with leading providers of open-standard software platforms, which will
enable us to provide premium-quality services to the NIH through early access to new
technologies as well as preferred access to training and technical support.
Strong Qualified & Certified Process oriented company with CMMI, ITIL, ISO 9008:
2001, ISO 20000, and ISO 27001: This enables us to efficiently provide quality services to
the NIH at lower costs, while also supporting highly consistent and scalable solutions. 22nd
Century has well-defined, effective, and repeatable processes for managing requirements,
decision making, measuring performance, planning work, and risk management in our
solutions development and delivery. We excel in web design and development, system
engineering, software development, and delivery.
Strong Staffing Processes: 22nd Century has an internal pool of more than 300 staff, many
of whom possessing the skills required under this contract creating reach-back to a large pool
of IT resources. 22nd Century also uses our well defined ISO 9001 certified hiring process
Proprietary and Confidential Information for NSSA Use Only
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matured over our 16 years of service to Government clients. We define this as providing the
Right People at the Right Time for the Right Value. We use a 10 step process and our
recruiting tool database has over 200,000 pre-screened resumes to ensure that we provide the
right candidates to our clients. Our recruiting team consists of 40+ recruiters, data miners and
research analysts with average experience of 5+ years to support customers. In the last 16
years, our team has had over 2,000 placements in the federal sector
CORPORATE INFORMATION
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CAPABILITY STATEMENT
(1) Prior/Current Corporate Experience
Reference # 1 DLIFLC, IT Services/ Network Migration
Contract Number: N0010413CQ410
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Task Area
Category
Program
Manager
Data Analyst
(Statistics)
IT Asset
Manager
Applications
Analyst
Data Analyst
Data Analyst,
Senior
Data Entry
Data
Management
Specialist
Database
Administrator
22nd local
employees
matching
NSSA ITSS
contract req.
Experience in software engineering, and architecture including federal, state and
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local governments and commercial clients implementing large scale enterprise
solutions and a track record in delivery of successful IT projects for customized
system planning, requirement gathering, validating , design, development,
workflow design and management, implementation, operations support.
Experience with advanced analytical features of MS Excel or MS Access, SAS,
20
SQL statistical analyses. Develop the conceptual design for a planned statistical
database in outline, refine the logical design so that it can be translated into a
specific data model; maintain data standards, including adherence to the Data
Protection Act; write database documentation, including data standards,
procedures and definitions
Liaison for any third-party vendors providing IT services and support for legacy
5
applications and primary interface for IT issues.
Performs functions with Business Operations and supports for core functions
15
with Maintenance Data Systems Support
Experience in statistical analysis by leveraging cluster analysis, time series,
25
multivariable regression, etc. Knowledge of data processing, and reporting
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systems support background also required. Performs data mining, analysis, and
reporting to support client organizations and initiatives.
Enters and maintains information into the organizational or designated computer
25
system
Responsible for overall accuracy of a variety of command data reports and
25
meaningful metrics on command operations so various management levels can
maintain visibility to operational performance, risks, and schedule impacts and
data manipulation tools
Responsible for installing and testing new versions of the DBMS
56
applications and operational staff to ensure database integrity and security; data
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Information
Assurance
Information
Technology
Support
Specialist
Web/SharePoint
Specialist
remains consistent across the database; users ability to access data concurrently,
in a form that suits their needs; responsible for refining the logical design into a
specific data model
Develops and maintains information systems assurance programs and control
guidelines and advises subordinates on administrative policies/procedures and
resolving technical problems, priorities, and methods
Provides various information systems solutions support that bridge the gap
between organization mission and existing government technical capabilities by
developing solutions that meld business process, with value added information
system solutions, alignment with command mission goal
MS SharePoint Portal Server 2007/2003, Windows SharePoint Services including
roles as architecture, designer, developing in delivery of Knowledge management
and collaboration portals. Expertise with object-oriented design and architectural
practices and design patterns. Solid understanding of Microsoft IW principles
including supporting technologies such as SharePoint Technologies (Windows
SharePoint Services v3, Office SharePoint Server 2007), Office System,
InfoPath, Forms Services and Web services.
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More than 50% of our recruiters have technical degrees (e.g., information technology,
information systems, systems engineering)
Retention of 95% of staff over the course of 5 years
Average position fill time of 5 days
A 300+ strong team of professionals for corporate reach back
Our team recruiting philosophy centers on Making the Right Match. 22nd Century defines this
as providing the Right People at the Right Time for the Right Value that fit in with our serviceoriented culture.
3-5. Screen/ Interview/ OfferRecruiters screen potential personnel by conducting preliminary
interviews via phone. This screening is done to confirm skills, experience, and other
qualifications listed on the resumes to ensure we have a match. The Hiring Manager makes the
final decision to hire or reject each interviewed candidate and promptly inform Recruiters of
their decision. Recruiters contact all candidates with a follow-up to the interview and gather
input on the 22nd Century recruiting process to integrate future improvements. During this stage,
22nd Century performs a National Agency Check with Inquiries (NACI) background
investigation to validate education, experience, certifications, and references, as well as legal,
credit, and citizenship checks. The Offer is extended to the selected candidates by the Hiring
Manager.
6. OnboardOnce candidates accept their offer letter, 22nd Century onboards the staff as
rapidly as possible. Recruiters schedule orientation, wherein new employees become familiar
with 22nd Century, and NSSA ITSS culture. 22nd Century also assigns each new employee an
internal mentor to ensure rapid acclimation into the team and provides any necessary resources
for the new employee to fulfill their job responsibilities.
Retaining Personnel: 22nd Century believes that employees need to be challenged and rewarded
to enable high productivity and continued commitment to their employer. Our Retention
Program accounts for this, offering short, mid and long-term incentives that improve staff
continuity, retains domain knowledge, and improves customer satisfaction. The IRP has
historically resulted in a retention rate of 95% of professional employees.
7. Measure Performance- To ensure deliverables are met and that the team retains the most
effective workers, 22nd Century management continuously measures staff performance through
Goals and Responsibilities agreements and employee bi-weekly reporting. Leveraging these
tools, our management representative will monitor and measure performance of personnel. These
parameters are measurable and relevant to each position, measured through deliverables, and
agreed upon by the PM and each employee. Bonuses are tied to these parameters and are given to
individuals who meet or exceed their goals. Quarterly, our management representative will
provide progress reviews for each employee with a detailed performance assessment. This
enables identification of opportunities for improvement to ensure quality output for NSSA ITSS.
8. RetainA critical part of our recruiting methodology for the contract is to attract top talent
and retain our workforce based on the Hire and Retain Program developed and implemented by
our Human Resources (HR) Department. The application of the critical elements of this program
has resulted in retention of 95% of our staff over the past five years. 22nd Centurys
recruiting attracts and retains our workforce through a combination of the following:
Proprietary and Confidential Information for NSSA Use Only
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