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INDEX

Index Terms

Links

A
Achievement of Optimal Overall
Goals
Actions

10
13

Action Steps

Actual Cost

86

Adequate Provision for Required


Maintenance

Additions

13

Adjust Experiment Accordingly

20

Adjusted Expectations

XI

Adjustments

13

Advancing Equipment Technology

XI

After the Fact Excuses

111

Agreed Upon Order of Import

104

Aggressively Inspect

109

19

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Index Terms

Links

Alterations

13

Analyze Failures

20

Applaud, Honer, Reward and Preserve


Proactive Results
Appreciation

20
2

Appropriate Actions

13

Approve

13

Assembly

13

Assessment-Maintenance/Reliability

VI

XIII

15

Assessment Process

Asset Capacity

Asset/Process Integrity

13

Asset Proprietors

14

Assure Low Priority Jobs

51

Atmosphere

VI

Attendees

37

100

Authority to Approve Schedule

23

Authorized Inventory

13

Available Asset Capacity

XI

Available Maintenance
Manpower

IX

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Index Terms

Links

B
Backlog Quantification

91

Backlog Reduction

18

Backlog/Resource Manag.

47

Backlog Weeks

49

Bal. Between

31

Bal. of Resourc. Workload

31

45

Bal. Maint. Res. Workload

XI

XII

Barriers

15

Benefits of Pro-Active Reliability

Blanket Purchase Orders

78

Bootstrap Equipment/Assets

18

Bottom-Line Results

Bottom-Up Efforts

Bottom-Line Financial Justi.

Budget

93

24

19

XI

18

25

Budget to Implement the Plan

27

Budgeted Cost

86

Budgetary Practices

86

Business Entity (as a whole)

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15

Index Terms
Business Functions

Links
9

Business Needs and Object.

VI

IX

Business Plans

XI

Business Survival

C
Capacity Preservation

XI

Capital Investment

Capital Plans

Case for Approval

25

Cash Flow Projections

25

Challenge

23

Champion of Maintenance/
Reliability Excell.

26

39

Champion of the Reliability


Process
Computerized Maintenance
(CMMIS)

87

Chosen Manaufacturer

79

Commitment Chain

23

Commitment of Required

98

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Index Terms

Links

Committed Team

23

Committee

13

Committee Chairperson

12

Committee Members

12

Committee Mission

12

Commitment

XI

Common Appreciation

Common Good

Common Mission

Common Understanding

Compliance with Maint. Plans

Complete Interdependency

Completion Confirmation

25

110

Condition of Maint. & Reliability

18

Conduct Experiment

20

Configuration Management

13

Conflict of Interest

79

Congruity of Business, Operating,


Maint. and Capital Plans

Consignment Inventory

70

Consensus

98

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Index Terms

Links

Constant State of Reaction to


Urgent Demands

29

Consulting Support

25

Contract between Parties

99

Contract Storeroom Manag.

75

Controlled Experiment

20

Control Work Execution

104

Coordination Meeting

100

21

105

XV

83

Coordination between Operations.


& Maintenance

XII
107

Coordination Process

98

Coordination and Scheduling

85

Coordination, Scheduling and


Supervised Work Execution

97

Core Product Group

80

Corporate Edict

77

Corporate Purchasing

79

Corporate Purchasing Power

80

Cost of Carrying Inventory

69

Cost Center

86

Cost Center Manager

87

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Index Terms

Links

Continual Balance with Workload

87

Continued Commit. and Support

26

Continued Failure to Meet Object.

30

Continuous Improvement

Contracts

Contractual

Contributions

Contributions of Proactive Maint.

Control Limits - Backlog


Cooperative Interactive Process
Coordinate and Monitor
Coordination

20
8
26
XII

Corporate Climate

Corporate Interest

10

Corrective Action

14

Corrective Maintenance

XV

105

Cost of Expedited Delivery

11

Cost of Livung Increases

62

Cost Reduction

Count Verification

11

Counter-Productive Partnership

17

Covenantal

12

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Index Terms

Links

Covenant

Covenantal Partnership

17

Covenant Promises

23

24

Crew Efficiency

91

Critical Equipment

41

Critical Functions

11

Cross-Skills Training

63

Cultural

Cultural Change

Cultural Transition

25

Culture for Reliability

Current Status

19

Current Supervisory Situation


Customer Always Right Syndrom.
Customer Satifaction

111
7
49

D
Daily Problems

Daily Prod. & Shipping Quotas

Deferred Maint.

18

19

39

47

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30

Index Terms
Defered Workload
Definite time Period

Links
18
107

Deletions

13

Delivered Items

11

Delivery

11

Demands of Planned Jobs

12

Design of Assets

14

Design Capacity

14

Design Experiment

20

Destructive Reactive Messages

22

Deterioration Rate

38

Detrimental Long-Term Goals

21

Detriments to Reliability Efforts

Direct Purchases

72

Discard

13

Discontinue

13

Disregard of the PM/PdM

21

Distortion of Priority

38

102

Distraction ReliabilityGoals

21

Distribute Resources

35

Documentation

13

Down-Sizing

10

30

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38

Index Terms

Links

Downtime

XII

23

Downtime - Extended

65

Downward Spiral

24

Drain on Profits

VI

Duration Estimates

12

91

Duration of Restoration

38

E
Economic Loss
Early Intervention
Ease of Maintenance
Education and Training

11
110
40
2

27

92

93

57
Effective. and Efficiency Perform.
Efficiency

86
XII

Emergency

Emergency Priority Code

21

Emergency Response Group

34

Eliminate or Mitigate Repetitive


Failures
Emphasis

14

30

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Index Terms

Links

Emphasize Reliability Excellence/


De-emphasize Cost Reduction
Engineer

18
1

Engineering

10

12

Entire Organization

Entrenched Reliability

Entrenchment of the Rel. Culture

Entry Point into Curriculum


Environment of Reactive Repair
Environmental Situations
Epilogue

64
2
23
115

Equipment Availability

85

Equipment History

41

Equipment Modification

40

Equipment and Spare Parts

13

Equipment Specific Skills

59

Errors

13

Essential 1st Step to Reliability

18

Essential Maintenance

XI

Establish

13

Established Beliefs and Vision

15

Established Principles

73

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87

Index Terms

Links

Evaluate Crew Performance

104

Evaluate Results

20

Evaluation Measures & Rewards

17

Excellence and Reliability

19

Excessive Inventory

69

Execution of Maint. Work

12

Execution of the Master Plan

26

Existing Environment/Culture

17

Expectations

21

Expectation for Backlog Relief

51

Expedite

11

External Consultant

External Customer

External Support

83

108

F
Facility Team
Failures

7
14

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Index Terms

Links

Failure to Effect Cultural Transition


from Reaction to Pro-Action
Feedback

21
12

87

90

10

109
Feedback Regarding Progress

26

Few Resources Remain for Work

30

Fill-In Jobs

36

Final Acceptance

40

Finance

12

Fixed-Designated Assignments

30

Flow Process Chart

15

Focus Supervision to Job site

113

Follow Up Assessment

XIII

Force Rank by Importance

98

Forefront

10

Frequently Used Parts

72

Functional Expertise

74

Functional Incentives

6
74

Functional Interests
Functional Managers
Functional Mission Statements

1
15

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Index Terms
Functional Organizational Units
Functional Partner

Links
17
6

Functional Roles and Respon.

15

Functional Sphere of Influence

74

Functional Unit

11

Future Looks Like Past

30

Frequency & Duration of Restor.

39

G
Gap Between Beliefs & Current
Cond.

Gap Between Current Reactive &


Rquired Pro-Active Conditions
Goals

25
9

Goals and Plans for Achievement

26

Group Incentives

17

H
Habits - Cultural and Enviro.

VI

Hard to Find Items

77

Harmonious Incentives

17

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Index Terms

Links

Harmonious Pursuit of Ultimate


Business Objectives
Hasty Judgments

21
102

High Technology Processes and


Equipment

XV

Historical Averages

91

Holistic Approach

18

I
Identification & Quantification of the
Maintenance/Reliability Iceberg
Identified Obstacles
Industrial Engineering
Immediate Crisis

15
XIII
25
7

Implement, Coordinate, Monitor &


Achieve

18

27

Implementation of the Master Plan

26

Important Work Distin.Urgent Work

46

Improvement Potential

15

17

10

Incentives

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Index Terms

Links

Incentives Supportive of Relaibility


Goals

17

Incumbent Skills

63

Identify All Required Work

19

Indication of Proactive Reliability

21

Individual Departments

Individual Functional Units

10

Individual Incentives

17

Individual Organizational Units

Initial Challenger

Initial Cost vs, Life Cycle Cost

66

Initial Cost of New Equipment and


Spare Parts

XII

Initiate

13

Initiation of Work Orders

86

Insanity

Insights

12

Inspection of Delivered Items

11

Installed Capacity

Installed Cost of Capital Equip.

Instant Satisfaction

21

Instructions

12

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Index Terms

Links

Insufficient Resouces for Pro-Active


Reliability

29

Insurance Spares

71

Integrated Missions, Plans, and


Incentives

Integrity Between Vision & Practice

21

Intended Responsibilites

11

Interests

12

Interests of the Business Entity


Interim Targets

7
15

Internal Customer

Internal Resources

Intrusion on Run Time

41

Inventory Parameters

13

Inventory Reservation

81

Inventory Steering Committee

12

Invested Capital

Items

13

81

J
Jack-of-All-Trades

11

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Index Terms

Links

JIT Prerequisite

69

JIT vs. SIC

69

Job Instructions

89

Job Planning

12

Judgment

83

107

25

27

84

91

Justification for Approval

15

Just-In-Time

71

K
Keep the Committed Team Intact
Key members of the Overall Organ

24
4

L
Labor-Hour Estimate

12

Lack of Appreciation

Leadership of Job Execution


Lead Time

XII

107

72

85

Level of Reliability Required to


Support Business Success

25

Library of Planned Job Packages

89

Library of Labor Estimates

89

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Index Terms
Library of Established Proced.
Life Cycle Cost

Links
89
XII

Life Cycle Cost Analysis

10

Life Span

14

Life-Sustaining Oxygen

VI

Limit of Design Capacity

IX

Limit Organizational Changes

24

XV

Linkage of Organizational
Responsibilities

10

List Price Savings

78

Local Organization

Local Reliable Supplier

70

Local Vendor Relationships

77

Logistical Support

65

Longevity of Equipment

84

Long-Term Business Plans

38

Long-Term Goals

Loss of Production Capacity

85

Lower Control Limit

48

Lowest Bid

67

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Index Terms

Links

M
Macro-Planning

46

Maintainability Improvement

40

Maintenance Budgetary Vari.

86

Maintenance Dependent
Maintenance Effectiveness
Maintenance Excel.

2
XIII
2

18

21

Maintenance Experience

Maintenance Free Design

39

Maintenance Frequency

40

Maintenance Function

10

12
Maintenance Iceberg

Maintenance Management

Maintenance Manager

Maintenance Mission Statement

Maintenance Modes

40

Maintenance Planning

12

Maintenance Plan Development

39

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Index Terms
Maintenance Plan for Each Asset

Maintenance/Reliability Engineering

Links
12

14

39

42

87

14

36

17

IX

15

XI

37

Maintenance/Reliability Excellence
Process

29
Maintenance/Reliability Excellence
Seminar
Maintenance and Repair (M&R)

VII
3

Maintenance Resources

IX

Maintenance Response

23

Maintenance Supervisor

Maintenance Technician

Maintenance Technical Library


Maintenance Work

88
XII

Management Approval/Author.

Management of Change Process

13

Management by Crisis

17

102

Management Expectation

91

Management Treadmill

74

Managerial Leadership

VII

Marketing Arm

101

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Index Terms
Master Plan of Action Steps

Links
XI

XIII

15

24

25

Material Control Parameters

81

Materials Database

81

Materials/Maintenance Proced.

81

Materials Management

XV

Materials Management Pitfalls

75

Material Management Metrics

13

Material Control System

81

Materials Delivery

81

Materials Support

XV

Maximiz. of Functional Interests

10

Measured Progress

10

Members

Methodology

14

Metrics

13

Micro-Planning

46

Mindset Change

115

Minimization of Losses

11

Misalignment with Aspirations

Mission Statement

Modes of Maintenance

65

15

40

40

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Index Terms

Links

Modifications

13

Morale and Job Satisfaction

84

Most Critical Work Scheduled

98

Motivate Employees

104

Multi-Functional Representative

12

Multi-Skills Training

63

N
Narrow Areas of the Facility
(Silos/Stove Pipes)

30

National Agreements - Vertical vs.


Horizontal

79

National Contracts

74

Near-Sighted Daily Urgencies

21

Near-Term/Long-Term Dichotomy

98

Necessary Background

Necessary Evil

VI

Needs Assessment

63

Net Capacity

38

Non-Contributor
Non-Emergency Work

2
23

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Index Terms
Normal Daily Requirements

Links
78

O
Objective
Objectives & Benefits of Prep.
Organizational Unit

7
84
7

On-Going Commitment to Ultimate


Vision

21

On-the-Job Training (OJT)

58

On-Line Hours

85

On-Time Delivery

IX

Operating Plans

40

Operations

Operational Improvement

Opposing Initiatives

18

Operational Interruptions

85

Optimize Mutual Interests

10

Operation/Maint. Relationship

Operational Plans

Operational Reliability

Optimal Asset Reliability

21

10

19

VII

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12

Index Terms

Links

Optimally Invested

10

Optimal Profitability

IX

Optimization Process

13

Optimizing Long-Term Output


Potential

Originator Expectations

89

Organizational Expectations

23

Organiz. Functions or Units

VI

Organizational Relationships

14

Organizational Stability

XI

Overall Enterprise

Overall Organization

Overall Objectives

Overall Partnership

Overall Vision

Over-Arching Issues
Overhauls, Rebuilds, & Replace.
Oversight of Job Execution

10

23

10

115
18
107

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Index Terms

Links

P
Para-Professional Management
Personnel

107

Parts Acquisition

85

Parts and Materials

11

Parts Usage

84

107

Partner/Customer

Partnership

15

Partnership with Local Sources

74

Parts Acquisition

83

Pay-for-Skills

62

Peak Demand

42

Percentage of Credit

17

Performance Variance

86

Period Access for Proactive


Maintenance
Periodic
Perseverence
Perspective
Physical Receipt of Deliveries
Primary Liaisons

6
13
VII

106

12

72
100

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102

Index Terms
Planned Group

Links
34

Planned Jobs

XII

Planned Job Packages

109

111

Planner/Scheduler

XII

Planning

XV

88

Planning and Scheduling

VII

Plant Engineering

13

PM/PdM Process

20

Potential Delays and Conflicts

84

Position Descriptions

15

Positive Impact on Reliability

85

Precedents and Interconnections

26

Preliminary Design

40

Preparation

36

XII

Preparation of Maintenance Work

83

Prerequisites Effective Work Prep.

85

Prerequisites Work Measurement

94

Prescribed Procedures

84

Preservation of Reliable Capacity

40

Preventive/Predictive Maintenance
(PM/PdM)

VII

18

41
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40

Index Terms
PM/PdM Inspections
Principles and Concepts

Links
87
2

15

IX

XII

Proactive Environment/Culture

11

21

Proactive Maintenance

VII

21

Proaction

Proactive Operating Environ.


Proactive Reliability

Pro-Active Resources Too Sparse

30

Process Failure

14

Process quality

99

Process Reliability

30

Process Steps

14

19

22

24

26

35

41

52

63

80

90

95

100

105

Procurement

Procurement Optimization

74

Product Application

77

Productivity

11

Product Lines

80

Product Quality

IX

21

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Index Terms

Links

Production Management

Production Supervisor

Productivity Booby Trap

66

Processing of Payables

80

Professional Education Organiz.

60

Progress Toward Reliability

10

Project Budgeting

40

Project Completion

40

Project Engineering

Project Justification

40

Prompt Response

23

Proper Functions of Maintenance

Profit

Protect Asset Capacity

14

Protection

13

Pull to Drive Improvement

92

Purchase on Cost Alone

67

Purchase Order Request

12

Purchasing

10

Purchasing Function

12

Purchasing on Price Alone

10

Purify Backlog

19

25

13

30

11

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Index Terms
Purpose

Links
7

Purpose of Book

VI

Purpose of Inventory

11

Pursue Reliability First

19

Pursuit World-Class Reliability

73

Q
Quantification of Asset Capacity

XI

Quantification of Maintenance
Workload

XI

Quantified Goals

Quantities

13

Quantify Workload by Nature

52

Quarterly Financial Results

IX

Quest of Reliability

VI

39

R
RASI Chart (Responsibility,
Account., Support, Information)

15

Reaction

IX

Reactive Cultural Environment

IX

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10

Index Terms
Reactive Cycle

Links
IX

Reactive Emergency Response

Reactive Environment

18

Reactive Maintenance

24

30

Reactive Mode

24

Reactive Operating Environment/


Culture
Reactive Repair

VII

11

Reactive Response

IX

Reactive Response Organ.

XI

29

Reactively Focused on Short-Term


Targets

21

Reactive Structure

29

Ready to be Scheduled

98

Real Emergencies

21

Real Time Circumstances

108

Realistic Capacity

39

Realistic Promises

91

43

Realization of Targets and Goals


Reasons for Delay
Reasons for Non-Compliance
Receipt

19
106

109

11

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111

Index Terms
Receiving

Links
1

Reference Library

90

Reference Materials

13

11

Refine Job Estimates and Labor


Libraries

95

Refined Job Plans

90

Regulatory Compliance

IX

Reinvigorate the PM/PdM Process

20

21

Relationship to Reliability

Reliability

XI

19

VII

XV

14

21

25

Reliability Centered Maintenance


(RCM)

87
Reliability Excellence

XI

Reliability of Facilities, Processes


and Equipment

Reliability of Installed Capacity

Reliability & Profitability Goals

Reliability Improvement

Reliability Initiatives

Reliability Longevity Purchased Item

10

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Index Terms

Links

Reliability Mission

VII

Reliability/Maintenance Engineer

XI

Reliability Metric

20

Reliability Organization

XI

Reliability, Profitability, & Competitive

24

Reliability Shortfalls

Reliable Condition

18

Reliable Inventory

71

Reliable Operating Capacity

21

Reliable Output

IX

Reliable Routine Service

30

Repair is not Maintenance

Repair of Non-Maintenance

XI

IX

Repetitive Failure

IX

46

Required Asset Capacity

XI

14

Required Contribution and Support

17

Required Downtime

XI

Required Level of Prod. Capacity

14

Required Repair

11

Required Skills

XII

Reservation of Parts

12

Resources (capital and human)

10

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15

Index Terms

Links

Resource Deployment Scheme

109

Resource Limits

98

Resource Needs

89

Responses to Failures

21

Responsibilities

25

Responsibility Statements

11

15

Restoration of the Asset

21

Resultant Practices
Return on Asset Value

6
IX

Return on Invested Capital

Reward Partnership

17

Review

13

21

Reward All Contributing Parties


Risk Analysis
Root Cause Failure Analysis (RCFA)

13
XV

14

40

87

Root Cause of Failure

Routine Group

32

Run-to-Failure

41

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20

Index Terms

Links

S
Safety

23

Safety and Environmental Issues

89

Safety and Environ. Protection

84

Sales Volume
Schedules

9
93

Schedule Adjustment

110

Schedule Compliance

30

36

103

111

Schedule Milestones

92

109

Schedule Promises

92

Schedule Slippages

Schedule Week

100

Scheduling

101

Scheduling Benefits

104

99

107

Scheduling of Maintenance
Resources

XII

XV

83

91

Scheduling time-Line

91

Search for Optimum

10

Select Distributors

79

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Index Terms

Links

Self-Directed Work Teams

111

Selfish Interests

10

Self Study

60

Seminar Format

Seminar Leader

Senior Maintenance Management

XI

Senior Multi-Function Steering


Committee
Senior Operations Management

26
XI

Shared Beliefs

Shared Commitment

Shared Responsibility

86

Shared Understanding

Shipping

11

Shipping Documents

72

Shipping and P.O. Documents

11

Short-Term Reactive Decisions

21

Short-Term Survival

IX

Short-Term Targets

Significant Seniority

62

Single Source Supply

74

Skills and Equipment Knowledge

77

112

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15

Index Terms
Skilled Maintenance Resources

Links
3

Skills Advancement/Reward

61

Skills Crisis

55

Skills Gap

63

Skills Required to Maintain Tech.

55

Skills Training

XV

Sources

11

Sources of Skilled Technicians

56

Spare Parts

Spare Part Criticality

68

Specifications

13

Sphere of Ionfluence

Staffing

Standard Cost

86

Standard Delivery Terms

78

Standby Mode Waiting for Failure

30

Statement of Expectations

38

XII

State of Reactive Confusion

IX

Statistical Process Control (SPC)

47

Status Quo

30

Stock Replenishments

72

Stores Catalog

68

10

97

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Index Terms
Stay the Course
Stimulus

Links
25
9

Stockkeeping Unit (SKU)

13

Stop Digging

18

Storeroom Design and Location

80

Storeroom Function

12

Storeroom Inventory

71

Stores Requisition

12

Stress and Dissonance

Structurally Organize

35

Structure Mainten. for Reliability

29

Structure for Pro-Action

29

69

Sub-Optimized Intests of the


Business Entity
Successes
Successful Endeavors

10

13
1

Successful Realiz. & Inculcation

23

Sufficient Access for Maintenance

40

Supervised Work Execution

XII

Supervisor/Supervision

XII

Supervisor Responsibilities

113

Supervisor Training

113

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12

Index Terms
Supervisory Effectiveness
Supervisory Leadership
Supplemental Contract Support
Supplemental Readings

Links
91
113
48
VII

Supportive Responsibilities

Sustained Reliability Commit.

Sustained Involvement

Sustained Reliability
Sustained Commit. & Support
Synchronize All Resources

105

23

XV

23

41

98

T
Tactical Execution

108

Tactical Intervention

108

Tangible Results

101

110

Technician

12

30

Theoretical Asset Capacity

XI

38

Time-Lines

25

Timely Availability/Delivery

11

Timely Backlog Relief

30

Time and materials Distribution

110

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39

Index Terms

Links

Time of Receipt

73

Time Tested Quality

79

Time of Usage

73

Technical Approval

13

Timely Procurement

71

Total Productive Maintenance


(TPM)

VII

Trend Fill-In Work Performed

36

Track Progress

15

Traditional Managerial Treadmill

10

Training
Transformation
Transformation Ptrocess

14

6
VII
4

Transition

XI

Trend and Correlation Charts

13

Trials

13

Trouble Shooting Logic

87

Tyrany of Urgency

45

25

U
Ultimate Business Objectives

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Index Terms
Ultimate Goals and Interim Targets

Links
7

Unilateral Discont. of Spare Parts

68

Unit Cost of Delivered Materials

69

Units Produced
Universal Commitment
Unparalled Support Local Distrib.
Unplanned Jobs
Up-Front Training Facilitator

VII
80
XII

85

13

Upper Control Limit

47

Upper Management

Up Time Hours

85

Urgent Demands

31

Urgent Repair is Consequence of


Non-Maintenance

31

Urgent Response

IX

Unreliable Status Quo

21

U. S. Team Concept

25

Upkeep

Urgent Repair is not Maintenance

15

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Index Terms

Links

V
Valley in Operating Plan

43

Value-Added Services

77

Variability of Processes

84

Vendor Partner/Relation.

72

Vendor Training

58

74

Viable Succession Plan


Vision

Vision Statement

Volume Variance

W
Weekly Coordination Meeting

98

Weekly Schedule

23

Weekly Schedule Compliance

21

22

Weekly Coordination and Scheduling


Process

23

Well Defined Job Steps

84

Well Prepared Jobs

85

Windows of Opportunity

106

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81

Index Terms

Links

Working Capital

12

Work control System

81

Work Execution

XII

Work Manag. Process (WMP)

15

Work Measurement

50

83

85

90

91

107

Work Measurement Applications

94

Work Off Deferred Backlog

20

Work Orders

19

Work Shop

15

Work Preparation

XV

Work Program

20

51

Work Types Organization Structure

30

31

Working Capital

68

Working Partner

70

World-Class

10

World-Class Operations

IX

World-Class Operational Competitive


and Leadership

115

World-Class Maintenance and


Reliability

VI

15
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IX

Index Terms
Wrong Managerial Decision
Wrong Things Faster

Links
18
102

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