Documente Academic
Documente Profesional
Documente Cultură
Guide
August 2014
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The content of this manual is provided for information only, is subject to change without
notice, and should not be construed as a commitment by Actix. Actix assumes no
responsibility or liability for any errors or inaccuracies that appear in this documentation.
Copyright Actix 2014. All rights reserved. All trademarks are hereby acknowledged.
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Contents 3
Contents
1 INSTALLING ACTIX SOFTWARE .........................................................................5
1.1 ABOUT THIS GUIDE ............................................................................................ 5
1.2 PRODUCT SUPPORT AND MAINTENANCE .................................................................... 6
1.2.1 Getting started with MyActix ................................................................................. 6
1.2.2 More information ................................................................................................. 6
Contents 4
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Check with your administrator to determine which licensing method you will be using.
Instructions on how to use each of these licensing methods are provided on page 16.
Check that you follow the appropriate installation type when you install your Actix solution.
Customers who purchased software with previous licensing systems should consult the
installation guide provided with the original software.
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A 'dongle' (small hardware device that plugs into a computer). There are two types
of dongle: one that plugs into a parallel port, and one that plugs into a USB socket.
A license file ('lservrc') that is shipped separately from the software.
Note Do not edit lservrcif you corrupt this file, you will need to
approach Actix for a replacement.
You may also require a third element - check with your administrator:
A 'dongle' (small hardware device that plugs into a computer). There are two types
of dongle, one that plugs into a parallel port and one that plugs into a USB socket.
Do not edit Activation.xml if you corrupt this file, you will need
to re-activate your computer using your unique Machine ID or
approach Actix for a replacement.
Using the activation process for the software locks the license file
to the unique combination of hardware in a particular PC.
Activation requires the user to make a one-off connection with
the Actix Activation Server.
With Standard Activation, if a direct Internet connection to the Activation Server is unavailable,
you can still activate the software by manually exchanging emails with Actix Support. With Local
Activation, you need a direct connection to the Local Activation server.
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1.4 Requirements
1.4.1 Minimum configuration for 64-bit Analyzer
Item
Requirement
Processor
1+ GHz
Framework
(installed
automatically)
Operating
System
Windows 7
Windows 8
2+ GB RAM
2+ GB
Other
Requirements
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Requirement
Processor
Framework
(installed
automatically)
Operating
System
Windows 7 and/or 8
8 GB RAM
200+ GB
Other
Requirements
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Requirement
Processor
1+ GHz
Framework
(installed
automatically)
Operating
System
Windows 7
Windows 8
Memory
1+ GB RAM
2+ GB
Other
Requirements
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Requirement
Processor
Framework
(installed
automatically)
Operating
System
Windows 7 and/or 8
Windows Server 2003* Standard, Enterprise, Web, or Datacenter
editions with Service Pack 2 or later
Memory
4 GB RAM
200+ GB
Other
Requirements
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All these components are installed by using the Actix Software installer, although
Administrators and advanced users may be interested to know that the complete, freely
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available Microsoft database installation is available, and may be used to install the
Microsoft database software if required on another PC in a non-Actix context.
Note that you are restricted to a maximum database size of 10 GB of processed data.
However, if you attempt to load data that would exceed the internal size limit threshold,
Analyzer will display a message saying that the data load cannot go on, as the size limit
would be exceeded.
The following instructions explain how to install SQL Express on its own.
Note that in these examples the D:\ drive is taken to be your CD
drive.
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From here, you can run the .bat file to execute the SQL Express installer without
going through the Actix Software installation process:
D:\> runinstall.bat
Defaults
ACTIX_DBPASSWORD
Xitca123, or as defined in
HKEY_LOCAL_MACHINE\SOFTWARE\Actix\Analyzer\Cserver\Password
This is the database password.
ACTIX_DBPROVIDER
SQLOLEDB, or as defined in
HKEY_LOCAL_MACHINE\SOFTWARE\Actix\Analyzer\Cserver\Provider
This is the OLE provider used to connect to the database.
ACTIX_DBSERVERNAME
Temp, or as defined in
HKEY_LOCAL_MACHINE\SOFTWARE\Actix\Analyzer\Cserver\ServerName
This is the database server name.
ACTIX_DBUSERNAME
Actix, or as defined in
HKEY_LOCAL_MACHINE\SOFTWARE\Actix\Analyzer\Cserver\UserName
This is the database user name.
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Plug the dongle into the appropriate parallel port or USB port on the back of the
computer.
Now you need to obtain the information from which Actix can program your lservrc
license key file.
From the Start, Programs, Actix menu, select Management, then Analyzer (or
other product name) - Diagnostics to open the Diagnostics window.
To send the information to Actix, click Copy to clipboard and paste the
information into an email to Actix, along with any other relevant information for
example, that this is a request for a license key file.
When you receive the appropriate email from Actix, extract the lservrc file to the
following folder:
(for Windows XP users)
C:\Documents and Settings\All Users\Application
Data\Actix\Analyzer\Bin
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Licensing instructions
Click Done.
Obtain the Product ID from your administrator (which will have been emailed by
Actix).
Note Actix will only supply Product IDs to known contacts within
a customers organisation. Please contact your companys
representative to obtain a Product ID as Actix Support will not
give out Product IDs to end-users.
From the Windows Start menu, select Programs, Actix, Analyzer (or the
solution name if different).
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The Product ID can be pasted into the four boxes by copying the complete
text and using the Paste button.
6
The user reference field is automatically filled in. This can be used to assist Actix
Support in restoring your activation should the details be lost. You may accept the
default or change it to something memorable. It is highly recommended that the
default user reference is retained.
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If the automatic activation fails, in order to manually activate the product, first
select the checkbox, then click Next.
A message window confirms successful activation.
Make a note of the Machine ID, which is a unique reference for each computer. The
Machine ID can be used to restore your activation should it become deleted or
corrupted.
Note Your Machine ID should be written down, or stored
somewhere other than the computer hard disk, together with the
user reference. If something happens to the computer this
information will enable the license to be restored.
Obtain the Product ID from your administrator (Actix will have emailed the ID).
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The Product ID can be pasted into the four boxes by copying the
complete text and using the Paste button.
6
The user reference field is automatically filled in. This can be used to assist Actix
Support in restoring your activation should the details be lost. You may accept the
default or change it to something memorable. It is highly recommended that the
default user reference is retained.
Once the Product ID has been entered, check the Manual activation box and click
Next to display the activation request dialog.
10 Actix support will provide a file called 'Activation.xml'. Save this to:
%ALLUSERSPROFILE%\Application Data\Actix\Analyzer\
Note %ALLUSERSPROFILE% is a special windows variable that
stores the location of an area that all users can access. The exact
location depends on the version of Windows for example in a
standard Windows XP installation it refers to C:\Documents and
Settings\All Users.
11 Make a note of your Machine ID (which is displayed in the About Actix Solutions
box). This is a unique reference for each computer.
Note Your Machine ID should be written down, or stored
somewhere other than the computer hard disk, together with the
user reference. If the activation.xml file becomes corrupted, the
Machine ID information will help re-activate your computer (see
below).
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2.2.3 Re-activation
Your software could become de-activated and require re-activation. This can happen if:
Re-activation is the same process as activation except that your Machine ID is already
registered by the Actix activation server.
To re-activate, start the Activation Wizard from the Start Menu. If the Activation.xml file is
present, the correct details will be automatically entered in the wizard. Simply follow the
steps to re-activate without changing any of the details. If you require a dongle, this must
be plugged in to re-activate.
If the Activation.xml file has been lost, enter your Machine ID, rather than the original
Product ID. If the Machine ID has been lost, you will need to contact Actix support in order
to restore your license. Your user reference will assist Actix Support in restoring your
license.
Note Do not attempt to reactivate using the original Product ID
as this could result in an additional license being issued to your
computer.
From the Start, Programs, Actix menu, select Management, then Analyzer
(for example) - Diagnostics and then click the Admin tab to open the
Activation Transfer Request window.
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This page will report your Activation transfer status, and if eligible, you can click
the Request Transfer button, which will request your current Activation is released
to be available for use on another PC.
Note you need to be connected to the internet to request an
Activation transfer.
Once your transfer request has been confirmed, go to the new PC and Activate it in
the normal way using your Product ID.
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Clicking on Generate Report produces the licensing report, and clicking on Send Report to:
lets you send the report directly to Actix Support.
A different address can be typed into the address box, to send to a specific contact, and
the contents of the report can be copied to the clipboard for use with a different email
client.
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this file:
RunSQL.log
There may be various instances of SQL Express, each with its own 4GB-limit database.
Each subsequent installation will have its own folder, for example, MSSQL.2, MSSQL.3 etc.
Note that with several installations of SQL Express, you may find it difficult to isolate which
database contains the error.
Note Actix Support do not need a copy of the SQLERROR.log
file.
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This component division makes it easier for Microsoft updates to work for SQL Express.
If you want to remove the database engine, you will need to remove all the MS SQL
Express-installed programs shown in the above screenshot. Using the Actix Software
uninstall routine by running Setup again will only remove the Actix Software program, so
you will need to remove the SQL Express components manually.
Note .NET 4.0 must be on the PC before you can successfully
remove SQL Express.
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Reminder message
becomes
/m "AtxInst"
Launch from a previously created shortcut that points directly to the Analyzer.exe.
To prevent such problems from occurring, always launch Actix Software using the shortcut
provided in the Windows Start menu.
If the problem persists, attempt to repair the application using the Settings > Control
Panel > Add/Remove Programs option before contacting Actix Support.
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This may happen if the machine is under the minimum specification required to run
Analyzer. If the machine is running many applications, simply close applications or restart.
If you are experiencing high network traffic, try again later.
Check that an Actix dongle is securely plugged into the appropriate parallel or USB
port.
Contact Actix support and send the report to assist the support engineer in
diagnosing the problem.
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From within your Actix solution's Help menu, select About to show this window:
If you need to contact Actix support, make a note of the build number at the top right.
Check that the licensed solution code is correct and note the adjacent information.
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If a proxy server is used on your network, this dialog will also appear when you connect to
the Internet using Internet Explorer (or another web browser). Enter the same
username/password that you use to access the Internet.
If the same error continues to occur, and the connection to the Internet appears to be
working correctly (for example the website www.actix.com can be seen using an Internet
browser) try activating manually.
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If the dongle is properly attached, the unexpired license is in the proper place and the
problem persists, contact Actix Support for assistance.
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the computer hardware has been modified since the computer was activated
Reactivating using the Machine ID should solve the problem. If the problem persists,
contact Actix Support for assistance.
To correct a computer with a clock reversal problem, contact Actix Support and attach the
diagnostics report. Actix will provide instructions to clear the clock reversal using the
diagnostic utility.
This problem can occur because of uninstalling MapInfo Professional after having installed
Actix Software. This problem can result in attributes not displaying on the map.
To correct this problem, from the Control Panel's Add/Remove Programs option, select the
Repair option for Actix Software.
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