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Established in 1984, Banking Technology has built up an enviable and unrivalled reputation for
independent reporting and expert comment. Banking Technology is marketed to the highest level
IT decision makers in the financial industry. The magazine provides unparalleled access to a
much sought after audience. This readership and reputation combined with in depth international
coverage for transaction, investment and retail banking makes Banking Technology the complete
package for any financial IT professional.
THE COMMON E-BANKING SERVICES FAL UNDER FOLLOWING
CATEGORIES:
Electronically bill presentation & payment, Funds transfer between a customer's
own checking and savings accounts, or to another customer's account,
Investment purchase or sale, Loan applications and transactions; such as
repayments, Bank statements, Financial Institution Administration - Support of
multiple users having varying levels of authority, Transaction approval process,
Wire transfer, ticket booking, Shopping etc.
Internet banking in India began taking roots only from the early 2000s. Internet
banking services are offered in three levels. The first level is of a banks
informational website, wherein only queries are handled; the second level
includes Simple Transactional Websites, which enables customers to give
instructions, online applications and balance enquiries. Under Simple
Transactional Websites, no fund based transactions are allowed to be conducted.
Internet banking in India has reached level three, offering Fully Transactional
Websites, which allow for fund transfers and various value added services.
Internet banking poses high operational, security and legal risks. This has
restrained the development of internet banking in India. The guidelines
governing internet banking operations in India covers a number of technological,
security related and legal issues to be addressed in relation to internet banking.
According to the earlier guidelines, all internet banking services had to be
denominated in local currency, but now, even foreign exchange services, for the
permitted underlying transactions, can be offered through internet banking.
Internet banking can be offered only by banks licensed and supervised in India,
having a physical presence in India. Overseas branches of Indian banks are
allowed to undertake internet banking only after satisfying the host supervisor in
addition to the home supervisor.
Research Objective:
Main Objective:
To identify the in the North Awareness and Reasons of Customers for taking the
benefits Mobile Number Portability in GSM Service Provider Gujarat Region".
Sub-Objectives:
To study that how many respondents is aware regarding the Banking Technology.
To know the satisfaction level of customer with their current Banking Technology.
If the respondents are not satisfaction with their connection then to study the
reason for that.
To study that how many people have taken the benefit of MNP since it is
implemented.
To examine that for getting which types of benefits the people makes the use of
MNP and switched over to other service provider.
To identify that how many respondents are aware regarding the procedure to be
followed for MNP while switching connection and if they are not aware then
whether they are eager to know about it or not.
Source of information:
Secondary Data: Secondary data are collected from the Internet, Magazines
and Books etc
Research Instrument:
A questionnaire is used as a data collection instrument for collecting the
primary data by randomly contacting different customers.
Contact
Personally
Sample size
200 Respondents.
Sample
Element
Random
Instrument
Questionnaire
Research Hypothesis:
It is assumed that 60% respondents are aware regarding the MNP.
70% respondents are satisfied with their current mobile connection.
Since MNP has been implemented 20% respondents have taken the benefits of
it.
It is assumed that 50% respondents are aware regarding the procedure to be
followed for MNP while switching connection.
There is a relation between the Occupation of the respondents and the
satisfaction level of them with the service provider.
Limitation of Research:
Limitation of the Area
The research is limited to North Gujarat Region only and attitudes of the people in
different area may be different from the people of another region.
Personal Bias
There may be possibilities of personal bias.
NULL HYPOTHESIS: H0: There is no relation between family income group and
perception regarding Banking technology.
ALTERNATIVE HYPOTHESIS
H1: There will be difference between the two genders regarding the attitude and
perception towards banking technology.
H2: There will be difference between the different age groups of customers
regarding
their attitude and perception towards banking technology.
H3: The attitude and perception towards banking technology would be
determined by the