Documente Academic
Documente Profesional
Documente Cultură
D E S IG N
WITH
PEOPLE
HIGH COMFORT
WHITE
SPACE
LOW CAPACITY
HIGH CAPACITY
LOW COMFORT
ESTHER KIM
50
46
42
40
39
36
33
32
30
29
27
27
# of compartments
size of compartments
size of box
price
organizable
ease of use
how it closes
comfort /travel
style/ material
Types of compartments
19
20
10
85%
63%
Why are you using this sewing box if you dont like it?
ESTHER KIM
Hard
to o
r
Bro ganize,
ken
Hand
le
MEET LINDSEY
et clasp,
n
g
a
m
k
a
e
W
ets
Messy Pock
ESTHER KIM
ESTHER KIM
Zippered compartment
keeps delicate fabric
separate from sharp tools
Hivehold Logo
Individual pull-out,
modular compartmentalized boxes for easy
access
Side compartment
for longer items
Sturdy, comfortable
straps to evenly distribute weight on shoulders
ESTHER KIM
UNUSED
Kitchen cabinets make storing food easy, but finding items difficult...
After synthesizing a collection of data from user surveys, observations
and interviews, I designed a series of STRETCH products. These tools
help to maximize cabinet space, resulting in more visibility and organization- since the lack-thereof were users most prevalent complaints.
INTRODUCING:
CAN-TILEVER
PACKET
BRACKET
FISHN CHIPS
STRETCH
ESTHER KIM
HOW CAN WE
[ SURVEY ]
People Complained of :
Lack of Space
[ RESULT ]
What is taking up the most space?
Food Cans
Boxes
Snack Packages
AS
SAM H
BINETS
A
C
Y
S
MES
[ SOLUTION ]
Make Room for Boxes by moving Cans and Packages out of the way.
Use cabinet space more efficiently to allow More Visibility.
Create Compartments to organize packages easily and accessibly.
STRETCH
ESTHER KIM
THE CAN-TILEVER
PULL-OUT CAN ORGANIZER
!
!
!
!
INSTRUCTIONS
STRETCH
ESTHER KIM
!
!
!
!
INSTRUCTIONS
STRETCH
ESTHER KIM
PACKET BRACKET
When Im pulling out the pasta box, I have to avoid knocking out the packets
!
!
!
!
INSTRUCTIONS
STRETCH
ESTHER KIM
introduction
Objective: Provide a deeper understanding
of the Farmers and Farmers Market culture
so that the client, Emergent Structures and
Savannah Tech, will be able to build the
most appropriate accomodating solution,
to help Farmers load, unload and haul their
produce, crates, and equipment.
Secondary Research
The first step in the research process was to
conduct Secondary Research, which entails
collecting public information about our
target market from outside sources such as
articles, newspapers, and online journals.
We plugged our findings into varying
research models that facilitated a better
understanding of the contextual constituents
within the Farmers Market.
DIY
Customer Service
Alternative
Traditional
Seasonal
Farming
Families
Decentralized
Local
Indie
Conscious
Sales
Research
Fanatics
Organic
Lifestyle
Informed
Consumer
culture
Family
Activity
Chef + Farmer
unity
Health
Capitalism
Big
Industry
Technology
Small scale
Progressive
Preindustrial age
Brand
Prefers
Freshness
Farming
Culture
Influenced by
stories
Real-time
Re-emerging
Planning
Long-term
results
Invisible to
publics
Moderate
Income
Forecasting
Retrospective
Perishables
Preservation
Supply
chain
Aesthetics
Global
Quick
Deliverable
Centralized
Non-linear
Refrigerated
vehicles
Way-finding
Short distance
Class
division
Storage
Packaging
Food/Transportation/
Logistics Culture
Truck trailers
(small)
Map
Premium
Options
Food
Hub
Hub and
spoke
Customer
facing
Traceability
Environmental
concern
Sanitary
Policy
Advertising
Accessible
from home
Convergence
Insights
Pre-ordering options are an open market
Education among consumers, logistics, farming
must be constantly up-kept
There is a lack of customer service outlook in
the farming culture
Convenience of home delivery is an unexplored
market
Customer convenience is lacking at farmers
markets
Farming
community
Reduce
work
hours
Low
budget
farming
Vegan
Vegetarian
Small
Farming
Dont
worry
about
food
Pack up
and leave
Competition
Spend less
time with
logistics
Spend
less time
transporting
Easy
cleanup
DIY
Culture
Offering, Activity,
Clean
Food prep/
Packaging
Load into
truck
Face to
face
community
Business
Be
social
Internet
generation
Safe
storage
Work
alone
Easy
loading /
Off-loading
Interact
with
people
offering
Foodie
Retroprogressive
DIY
Passion for
food not
delivery
Support
healthy
food
Better easy
display
Handle
payment
Efficient
Transport
Participate
in life
Promote
Self
Food
Maintenence
Local
support
Call
attention
Sell
Work in the
dark
Sacking
purchase
Culture Map
Insights
Farmers are requiring greater convenience to
justify the work
Promotes DIY and local farming culture
Drive to
destination
Brand
image
Trasnportation
isnt a
burden
Exploration
Consolidation
Vehicles
Vehicles
Consolidation
Consolidation
Refrigerated
Refrigerated Refrigerated
Vehicles
Retail
Farmers:
Farmers:
Driven
Grow, manage sales,Grow, manage sales,
Aesthetics Aesthetics
30 Mins
Independent
Grocery/School
Drop off
point
Pick up
Nonprofit
Driven
Model
Independent
Grocery/School
Producer
Order
Online
Farmer
Routed by
Volunteers
Borrowed
Space
Order
Online
Drop off
point
Pick up
Dispatch
Transportation
Delivery
Independent
Grocery/School
Producer
Order
Online
Routed by
Volunteers
Drop off
point
Borrowed
PickSpace
up
Producer
Solution
Food Hub:
Marketing,
distribution and
sales
Market
Solution
Food
Farmers
makeHub:
Marketing,
the
same
distribution and
sales
Based
ofPlace
growthorderBased of growth
Based of growth
Place
order
Handle delivery
of product and
average market
demand
Handle
delivery
Handle
Receive
Tote Bags
Receive
Receive
Sort/Pack
Well stocked
Delivery
Delivery
Analogous
Tote Bags
Models
Tote Bags
Use color to
Use color to Use color to
enhanceSort/Pack
appeal
enhance appeal
enhance appeal
Sort/Pack
Easy to reach
Easy to reach
Easy to reach
Transactions
change
confidence
Posture is
confidence confidence
Practice good
Practice good
Practice good
change
change
Posture Transactions
is
Posture is
Transactions
Insights
Logistics vary depending on
Farmers involvement in process
and size of operation.
Solution
Food Hub:
Farmers make
Make Dispatch
restock
Dispatch
of product and
of product and
average market
average market
demand
demand
delivery
Borrowed
Space
Market
Place order
Manage requestsManage
requests
Manage
customer
service requests
customer service
customer service
and complaints and complaints
and complaints
Routed by
Volunteers
Farmer
Farmer
Nonprofit Nonprofit
Driven
Driven
Barrier to entry
Barrier to entry Barrier to entry
Model
Lack of businessModel
savvy
Lack of business savvy
Lack of business savvy
Low distribution area
Low return
Market
Producer
30 Mins
Producer
Producer
Driven
Model
30 Mins
Producer
Driven
Model
Producer
30 Mins
Producer
Driven
Model
Source stock
Source stock
Customer
Sell
Source stock
Store
Fragmentation
Fragmentation
Fragmentation
Modern
Sell
Storage (Hubs)
Handling
Handle transportation/
Handle transportation/
storage/delivery to storage/delivery to
customers logistics. customers logistics.
Retail
Retail
Transport Farmers
Transport
:
Driven
Driven
manage sales,
Logistics Grow,
Logistics
30 Mins
Modern
Handle transportation/
storage/delivery to
customers logistics.
3rd:
Emerging
MarStorage
(Hubs)
Storage
ket
Customer
3rd:
Distribution
3rd:
Distribution
Harvest
30 Mins
Harvest
Distribution
ention/suppression
Pest Prevention/suppression
Pest Prevention/suppression
Purchasing
Vans
Transportation
Transportation
Food Trucks
Food Trucks Food Trucks
Handling
Vans
Transportation
Take stock
Customer
Co-operatives
Co-operatives
Irrigation
Irrigation Co-operatives
Vans
Purchasing
BicycleCollection
carts
Collection
Retail Retail
Handling
Local Farming
Local Farming
Planting
Planting Local Farming
Collection
Purchasing
agriculture agriculture
Retail
Consolidation
agriculture
LogisticsLogistics
Consolidation
Preparing
Preparing
soil
soil
Community
supportedCommunity
supported
Community supported
Traditional
Traditional
soil
Logistics
Consolidation
FarmingFarming
Farmers make
the same
PRIMARY Research
With the information gathered through secondary
research, we were equipped with enough general
knowledge to go out into the field. The second stage
of the research process, Primary Research, was to
immersively gather information ourselves through
ethnographic research methods such as observation,
probes, shadowing, and interviews.
TARGET MARKET
Sonya
Teri
Taija
Troy
OPPORTUNITY SEEKER
OPPORTUNITY SEEKER
ACTIVE CARETAKER
Helen
OPPORTUNITY SEEKER
PERSEVERANT
Kevin
OPPORTUNITY SEEKER
Michele
PASSIONATE LOVERS
Adam
OPPORTUNITY SEEKER
Voltaire
ACTIVE CARETAKER
Thomas
PASSTIONATE LOVER
LARGE OFFERING
Active
Caretaker
Perseverant
Full Time
Professional
Hobbyist
Passionate
Lovers
Opportunity
Seekers
SMALL OFFERING
iNSIGHTS
After understanding and interpreting all of the data points we had gathered, we affinitized the
information into 8 insights, so that our clients would be able to better absorb the quintessence
of the research.
What we discovered was that Forsyth had a Farmers Market culture that broke stereotypes.
There were external factors, such as policies, that constituted what the final product offering
could and could not be. A Police officer, Officer Jackson, came almost every Saturday to help
the Farmers load, unload, and set up using a Golf Cart and 9x15 flatbed trailer (that was owned
by the City of Savannah and sometimes prioritized for other city events) from the parking lot to
the Forsyth Park area because big carts or cars were not allowed to be driven on park grounds.
There were volunteers who came to help out, although not the same group of people every
Saturday, and they did it purely out of good will.
The following insights reflect the Forsyth Farmers Market Culture, Farmers make-do processes,
how they handle logistics, best practices shaped by resourcefulness and habit, outside influences
they cannot control such as weather, branding to differentiate from competitors, how they strive
to make the customers shopping experience more informative and better, and the sharing
of knowledge between Farmer-to-Farmers and Farmers-to-Consumers- these insights are
encompassed in the Value-Enabler model.
he
al
th
I want to
I want to
survive
I am part of something
provide
BIGGER
than myself
I want to
thrive
rep
uta
tion
s
s
e
in
s
u
b
- efciency -
ormation
- inf
ood
- f
seasons - limitat
i on
s co
m
y
t
i
n
u
m
value/enabler
model - narrative
customers
transportation
infrastucture
community
policy
passion
land
finances
By me standing up to
restaurants who dont want
to pay fair prices, I stand up
for all the other farmers.
MICHELE
OPPORTUNITY:
To contribute to the community over the
individual.
Data Point
VOLUNTEERS HELP VENDORS SET UP THE STANDS STARTING FROM 7AM SATURDAYS.
Ah!
My Back!
Farmers and volunteers resort
to unsafe techniques in their
routines in order to work within
time and resource constraints
and park guidelines.
OPPORTUNITY:
To make safety a priority and not an
afterthought.
Data Point
Jenga
Even though they are not
using a standard method of
transportation, they all have
similar storage issues regarding
logistical operation.
OPPORTUNITY:
Theres an opportunity to keep focus on
the product and not the container where its
stored.
THOMAS
TAIJA
OBSERVATION
Data Point
you lemons
OBSERVATION
already have?
ADAM
TERI
Data Point
THIS VENDOR RESOURCEFULLY USES A DEEP PLASTIC TUB TO CARRY THE DELICATE
FLOWERS.
RAIN
OR SHINE
Farmers are resourceful to
manage their business, when
they can control it. When
they dont have control they
acclimate as best as possible
for a positive outcome.
MICHELE
OPPORTUNITY:
To improve the current system of preparing for
different seasons.
SONYA
VENDOR
Data Point
THE BANNER HANGING OFF THE TENT IS ALSO USED TO BLOCK OUT THE SUN FROM
WILTING THE PLANTS.
picture
perfect
MICHELE
OBSERVATION
OBSERVATION
Data Point
READEES BEES HANGS UP A BRANDED BANNER OFF OF HIS TENT TO STAND OUT
FROM THE COMPETITION AND BE MORE NOTICEABLE TO CUSTOMERS.
the imitation
game
OBSERVATION
OBSERVATION
experience?
Enhance the shopping experience while
keeping its essence?
Maintain a Fresh from the Farm
appearance?
Develop better relationships with the
customers?
HELEN
Data Point
CUSTOMERS HAVE THE HABIT OF SMELLING THE HERBS, SO THE VENDOR CONSIDERATELY PUT THE HERBS ON A HIGHER GROUND.
CONCLUSION
Through the synthesis of all the data
points, we found that farmers are not the
stereotypical introverted independents but
that they depend on other farmers, staff,
and volunteers to sustain the Farmers
Markets. The individual farmer is part of
something bigger than his/herself. With
the tenacity to pull through all odds,
differentiating themselves through branding
in order to thrive, and connecting with their
customers to provide them with what they
need while doing something they have a
passion for, our team recommended that
Thank You
estherkim.design@gmail.com