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  • Urgent Travel Agent Release: Updated As of 18 April 2010, 3.30Pm Europe-Bound Flights On 19 April Cancelled

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    Malaysia Airlines' flights to London, Amsterdam, Paris and Frankfurt on 19 APRIL 2010 have been cancelled. Flights to Rome and Istanbul are operating at this stage, however airports may close at any time. Passengers on the affected flights are given 3 other options: Get a full refund Exchange tickets for future flights Re-book on the next available flight.

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    Malaysia Airlines' flights to London, Amsterdam, Paris and Frankfurt on 19 APRIL 2010 have been cancelled. Flights to Rome and Istanbul are operating at this stage, however airports may close at any time. Passengers on the affected flights are given 3 other options: Get a full refund Exchange tickets for future flights Re-book on the next available flight.

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    Urgent Travel Agent Release: Updated As of 18 April 2010, 3.30Pm Europe-Bound Flights On 19 April Cancelled

    Încărcat de

    api-26007473
    Malaysia Airlines' flights to London, Amsterdam, Paris and Frankfurt on 19 APRIL 2010 have been cancelled. Flights to Rome and Istanbul are operating at this stage, however airports may close at any time. Passengers on the affected flights are given 3 other options: Get a full refund Exchange tickets for future flights Re-book on the next available flight.

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    Attribution Non-Commercial (BY-NC)
    Descărcați ca PDF, TXT sau citiți online pe Scribd
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    URGENT

    TRAVEL AGENT RELEASE

    UPDATED AS OF 18 APRIL 2010, 3.30PM

    EUROPE-BOUND FLIGHTS ON 19 APRIL CANCELLED

    Based on the current weather conditions as a result of the volcanic ash and airport closures
    across Europe, Malaysia Airlines' flights to London, Amsterdam, Paris and Frankfurt on 19 April
    2010 have been cancelled. Flights to Rome and Istanbul are operating at this stage, however
    airports may close at any time.

    Passengers on the affected flights are given 3 other options:


    · Get a full refund
    · Exchange tickets for future flights
    · Re-book on the next available flight

    Travel agents may action the above and may reissue with no additional collection for all cancelled
    services. Please ensure ticket is endorsed “volcanic disruption” to avoid ADM.

    Passengers can make travel date changes by 31 May 2010 and the travel period can be deferred
    until 31 May 2010 for the relevant booking class. Should that class not be available, please
    contact Malaysia Airlines Reservations’ on 0800 777 747 or adlcc@malaysiaairlines.com with
    your booking change of class request. Claim for refunds to be made by 31 May 2010.

    Transit passenger can claim for unutilized portions of travel from Malaysia Airlines ticket offices
    upon returning to their origin destination.

    The following flights have been cancelled:

    From Kuala Lumpur to:


    · London (MH4) scheduled to depart 10.05am
    · London (MH2) scheduled to depart 11.40pm
    · Amsterdam (MH16) scheduled to depart 11.55pm
    · Paris (MH20) scheduled to depart 11.35pm
    · Frankfurt (MH6) scheduled to depart 11.50pm

    To Kuala Lumpur from:


    · London (MH3) scheduled to depart 12.00noon
    · London (MH1) scheduled to depart 10.00pm
    · Amsterdam (MH17) scheduled to depart 12.00noon
    · Paris (MH21) scheduled to depart 12.00noon
    · Frankfurt (MH5) scheduled to depart 12.30pm

    Before proceeding to the airport, customers are urged to check the flight status on
    www.malaysiaairlines.com under the tab ‘Book/Flight Status’. Alternatively, they can call Malaysia
    Airlines’ Reservations on 0800 777 747. Customers who have mobile phones are encouraged to
    register their numbers with Malaysia Airlines for ease of notification via SMS.

    Malaysia Airlines continues to monitor the European airspace very closely and are in close touch
    with the authorities in those areas. Once the airports are re-opened, the flight schedules will be
    reinstated and normalized.

    Thank you for your continued support,

    Malaysia Airlines
    New Zealand

    Issued by Regional Marketing Department, Malaysia Airlines for Auckland Dated: 19/04/10

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