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CRM BA
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CRM Business Analyst Training
Who is a Business Analyst?
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CRM BA
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? WHY A BA role is important
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CRM BA
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Who is a Business Analyst?
What do the participants think?
? BA understands the business requirements, the
way the business works and come up with
solutions for the challenges faced and then make
the development and testing team understand
those requirement
? Following are the roles of BA
1. Gathering client Requirements
2. Business Requirement Document preparations.
3. Presentations to clients about the organization,
structure and plan for successful execution of
project
? Business Analyst is an expert who has good
knowledge and understanding of the domain he is
working with. He is the person responsible to map
the current business process as it is or suggest
suitable changes (if required) while translating the
needs of the customer and aligning it with the
enabler (tool/software).
? The role requires analyzing the business needs of
the customer to identify the problems (if any) with
the existing system and propose solutions.
? A Business Analyst interacts with customer ,
develops understanding of the functional aspect
of the business and proposes solution for any
problem customer is facing.
? BA is bridge to bring multiple groups together to
agree on project scope and build consensus. It
gathers and understands the requirements and
explain them to the technical team. Basically his
role is to act as a liaison between the business
area experts and the technical team.
? BA is kind of role which acts a bridge between the
service provider and the client. He assesses the
business requirements of the client and proposes
solutions. The solutions provided will be more of
functional detail than technical.
? BA maps the client requirements with the
technology that is being used to provide solution.
A BA would analyze the client business
requirement ,come up with solutions for the
challenges faced and then make the development
team understand those requirement , so that they
can build a product based on those requirements
? A person in a BA role is someone who would be
required to understand the business requirements,
bring them out from whatever inputs the customer
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