Your Request has been created successfully.

Your Service Request number is :SR377514809

Please note the same for future reference.
Your request would be processed by 04-08-2015
By clicking 'Track your Service Request',You can also check the status of your r
equest.

1)
Log in to OFCOMLCYS009
2)
Open MFT site : MFT site link
-User Name: sys.siebelftp_cgi
-Password: S1ebelftp
2)
Open MFT site : MFT site link
-User Name: sys.siebelftp_cgi
-Password: S1ebelftp

https://mft.ofcom.org.uk

https://mft.ofcom.org.uk

select so.ROW_ID
ORDER_ID,
so.created
CREATED_DT,
so.order_num
LICENCE_NUMBER,
so.quote_id
LICENCE_APPLN,
ltrim(so.x_display_callsign, 'Call Sign :') CALLSIGN,
ltrim(so.x_display_mmsi, 'MMSI :') MMSI,
usr.LOGIN
LICENCE_TEAM,
so.x_source_application
SOURCE,
so.x_vessel_name
VESSEL_NAME,
so.rev_num
REVISION,
so.ORDER_DT
START_DATE,
ROUND(so.X_ORIGINAL_START_DT)
ORIGINAL_START_DATE,
so.contact_id
CONTACT_ID,
(CASE so.ACCNT_ID
WHEN 'No Match Row Id' THEN null
ELSE so.ACCNT_ID
END)
ORGANISATION_ID,
so.STATUS_CD
LICENCE_STATUS,
co.per_title
TITLE,
co.fst_name
FIRST_NAME,
co.LAST_NAME
LAST_NAME,
sa.ADDR
ADDRESS_LINE_1,
sa.ADDR_LINE_2
ADDRESS_LINE_2,
sa.ADDR_LINE_4
ADDRESS_LINE_3,
sa.CITY
CITY,
sa.ZIPCODE
POSTCODE
from siebel.s_order so,
siebel.s_order so1,
siebel.s_contact co,
siebel.s_contact co1,
siebel.s_addr_per sa,
siebel.s_addr_per sa1,
siebel.s_postn pos,
siebel.s_user usr
where so.status_cd = 'Live'
and so1.status_cd = 'Live'

and so.order_num <> so1.ORDER_NUM

and so.ROW_ID <> so1.row_id
and so.X_DISPLAY_CALLSIGN = so1.X_DISPLAY_CALLSIGN
and so.x_vessel_name is not null
and so1.x_vessel_name is not null
and so.CONTACT_ID = co.ROW_ID
and so1.CONTACT_ID = co1.ROW_ID
and co.PR_PER_ADDR_ID = sa.ROW_ID (+)
and co1.PR_PER_ADDR_ID = sa1.ROW_ID (+)
and so.X_DISPLAY_CALLSIGN != 'Call Sign :'
and so.X_VESSEL_NAME != 'PORTABLE'
and so.x_vessel_name != 'TRANSPORTABLE'
and so.PR_POSTN_ID = pos.ROW_ID
and pos.pr_emp_id = usr.ROW_ID
--and usr.login != 'PROXYE'
and ROUND(so.X_ORIGINAL_START_DT) = ROUND(so1.X_ORIGINAL_START_DT)
and UPPER(so.x_vessel_name) != UPPER(so1.x_vessel_name)
and so.CREATED >= sysdate -90
order by ROUND(so.X_ORIGINAL_START_DT) desc,
ltrim(so.x_display_callsign, 'Call Sign :');

SELECT * FROM S_CASE WHERE TYPE_CD = 'Broadcast' and X_BROADCASTER like 'Channel
4%' and x_programme like 'Dementiaville'
and sub_type_cd like '%Standards%';

select cas.case_num, cas.created

from siebel.s_case cas
where not exists (select postn_id
from siebel.s_case_postn casp
where cas.row_id = casp.case_id
and cas.PR_POSTN_ID = casp.postn_id)
order by cas.case_num;

a)
The way to identify the Missing Cases is to run the following query in T
OAD:
select cas.case_num, cas.created
from siebel.s_case cas
where not exists (select postn_id
from siebel.s_case_postn casp
where cas.row_id = casp.case_id
and cas.PR_POSTN_ID = casp.postn_id)
order by cas.case_num;
b)
identify the case number's.
c)
The workaround to this is to query for the Missing case ref# in the Cas
e Admin Closure View

d)
then click on Case List view, then the correct change of Team/Owner mat
ching would be automatically done & case would be visible.