GUIDELINE

FAQ

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TYPE OF CLAIMS

DEATH CLAIM

TOTAL & PERMANENT

DISABILITY

Death Claim Form

Total Permanent Disability Form

DOCUMENT REQUIRED

Original policy contract

Post Mortem report (where available)

Certified copy of claimants i/c

Other supporting documents (if applicable)

Original policy contract (Optional)

Consent letter for medical report extraction

Other supporting documents (if applicable)

Death Claim Form

Doctors Statement ( when necessary)
Certified copy of death certificate
Certified copy of deceaseds IC as evidence of age if proof has not been received
before.
Certified copy of proof of relationship (eg. Marriage certificate/birth certificate and
etc)
Certified copy of police report if death is due to accident
Consent letter for medical report extraction
Certified copy of Burial Certificate (when necessary)
Certified Sijil Faraid/ Letter of Administration (if applicable)

Total and Permanent Disability Claim form

Medical report
Certified copy of assureds IC as evidence of age if proof has not been received
before.
Medical report from Socso (optional)
Letter of job termination from claimants employer (if employed)
Certified copy of medical chits/attendance report (when necessary)

CRITICAL ILLNESS

PERSONAL ACCIDENT RIDER/

DISMEMBERMENT/
PPD

ACCIDENT INDEMNITY RIDER

(AIR/AIS/CPAB/CAB)

OTHER BENEFIT

Original policy contract (when necessary)

Medical report

Other supporting document (if applicable)

Accident Claim Form

Close-up photograph as proof of loss/Full photo of claimant

Other supporting documents (if applicable)

Accident Claim Form

Other supporting documents (if applicable)

Cancer screening Reimbursement (Female plan)

Baby Bonus

Certified copy of assureds IC as evidence of age if proof has not been received
before (when necessary)
Critical Illness claim form
Consent letter for medical report extraction

Medical report
Certified copy of police report
Certified copy of assureds IC as evidence of age if proof has not been received
before (when necessary)
Consent letter for medical report extraction

Medical report (only for claim more than RM300)

Certified copy of medical chits/attendance report (when necessary)
Police report (if applicable
Consent letter for medical report extraction
Letter from employer/Socso confirming the accident

Original receipt / bills

HB Claim Form

Certified copy of babys birth certificate

Note: The items listed served as the guidelines for claims submission. Company reserves the right to request for
further information or documents.

Claim FAQ (Top)

Who can certify claims documents?

These are the people who are allowed to certify documents:-

o
o
o
o
o
o
o
o
o
o
o

Commissioner of Oath
Police
Lawyer
Doctor
Branch personnel (executive and above)
Employer
Penghulu
Agency Head
Agents
Government staff (Division one)
HQ staff (executive and above)

What is contestable period?

The time limit during which an insurer may contest or challenge the validity of the policy due to fraud,
suppression of material facts or misrepresentation in the application.

Do I need to submit the medical report for 2nd installment of Total and Permanent Disability
(TPD) claim?
Yes. The medical report on Insureds current medical condition is necessary to proof continuity of
disability. In the event that the covered person ceases to be totally and permanently disable, the
Company shall discontinue any further installment payments or waiver of premium, where applicable.

I have submitted the TPD claim. Do I need to pay my premium which is going to due next
month?
Yes, it is advisable to pay the premium until the claims has been approved. Excess
premium will be refunded to you, if any.

Why do insurance company requests for `Letter of Administration from claimant?

Where a policy owner dies without having made a nomination, the Grant of Probate or Letter of
Administration or Distribution Order will be required to distribute the policy moneys accordingly.

Where can I obtain the claim form?

Claim form is available in our Branches and Customer Service Centre. You may contact your servicing
agent or our customer service at 1-300-13-8888 for assistance.