Volume 2, Issue 1

A message from the cio BY PRAVEEN PANCHAL

THE DEPARTMENT OF
INFORMATION

Praveen Panchal,
POLICIES AND PROCEDURES
http://security.cuny.edu/

INFORMATION TECHNOLOGY SECURITY PROCEDURES

SPRING 2010
D ear Freshmen, welcome to John
Jay College! We hope your
experience at the college will be
fruitful and rewarding.
John Jay College provides many online
John Jay Email
J-Stop>Info Hub >My JJC
Laptop Loaner Program
Lab Computer Access
OCS Print Management
Chief Information Officer
Access Issues resources that you will need during the Wireless Access...and more
DOIT.NEWS semester. Your username and password Please be sure to register your account
Passwords – Passwords and private encryption keys must be treated as provide the network credentials needed to for Self-Service Password Management
Editor Non-Public University Information and, as such, are not to be shared with access these resources. They are your (SSPM) and you will be able to manage
Bill Pangburn
anyone. A password must be entered by the user each time he or she au- digital keys. your expired or forgotten password online.
Photography thenticates to a University system. Use of auto-complete features to expe- Your network credentials provide Take a moment to register your account
Yvette Fibleuil dite or script user logins (e.g., “Windows Remember My Passwords?”) is access to the following. now at http://sspm.jjay.cuny.edu. 
Sherry Taylor Gibson prohibited. All passwords must be changed at least every 90 days. Ac-
counts which have special access privileges must be changed at least
Layout Designer
Sherry Taylor Gibson
every 60 days. Passwords should not be based on personal information STAFF PROFILES BY SHERRY TAYLOR GIBSON
(e.g., family names, pets, hobbies, and friends) and should be difficult to
Production Team
Patrick Alvarez
guess. Passwords should be at least eight positions in length. Each Uni-
versity entity may adopt more stringent password controls.
C hristian Delgado
has worked at John
Jay College for
Jay include traveling,
graphic design, and singing
Latin romantic music. His

DoIT. News
Juan Baez
Paul Brenner nearly nine years. Having idea of happiness is being
Frank Giummo started his career as a work on a tropical island
Oneil Hinds TRAINING opportunities -study student, he now drinking coconut water.
Raymond Jiggetts provides application Christian also loves to
Joseph Laub Highlights of upcoming professional development opportunities: training, supervises the cook. So much so, that he
Lou Perillo Computer Security for a Mac Wed, Feb 17th ITSS Lab, conducts one-on would even consider

How can we empower you?

Douglas Toppin Social Networking Mon, Feb 22nd
John Jay email on your iPhone Wed, Feb 24th
-one and group opening up his own
555 West 57th Street - Suite 609 PowerPoint 2007: In a Nutshell (New) Tue, Feb 23rd consultations for academic restaurant. Christian
New York, NY 10019 Google Docs (New) Tue, Mar 2nd departments and creates graduated from John Jay
tutorials for the labs. His with a BS in Computer

doitnews@jjay.cuny.edu
Email: doitnews@jjay.cuny.edu GoTo: http://www.jjay.cuny.edu/academics/1544.php for more info. CHRISTIAN DELGADO — ITSS
interests outside of John Information Systems.

NOTEWORTHY
B
etsy Gonzalez began Her favorite things are her
Tips BY DOUG TOPPIN her career at John MacBook and iPhoto.
Jay as a Technology This self described
IT’S HERE! SSPM Never, never turn your computer off Helpdesk Associate two easygoing and fair-minded
Self-Service Password Management with the power switch until and one half years ago. Her Libra appreciates loyalty
Is now available for all faculty and staff. Windows has shut down. (The one
Register and you can reset or change your
job is to provide faculty, from her friends and loves
exception to this rule is when your
password. For more information, students, and staff technical hanging out with her fam-
computer locks up and your hard drive
Go To: http://sspm.jjay.cuny.edu is not running, (i.e. hard drive light is
support for software, hard- ily. She has an associate’s
not blinking). ware, and network prob- degree in computers from
INSIDE JOHN JAY Use the Webopedia to look up any lems via telephone and Berkeley College, lives in
This is your gateway to news, informa- emails. Betsy’s outside in- Manhattan, and is happily
computer related term(s) you don't
tion and services available to you as a
understand. www.webopedia.com terests include Tai chi, long married to Alex, her hus-
member of the John Jay Community.
For more information, Go To: Backup, backup, backup, did I say walks, movies, health food, band of 23 years. 
BETSY GONZALEZ—DoIT
http://inside.jjay.cuny.edu/ BACKUP? Back up , any data you and self-help books.
cannot afford to lose to at least two
separate physical drives,(Flash Drive, Inside this issue:
OPEN YOUR OWN WORK ORDERS
Find it on Inside John Jay
External HDD, CD/DVD discs)
DOIT BY THE NUMBERS 2 Did You Know?
To keep the storage space of your
mailbox in check, empty your Deleted TECH WATCH 2
Items folder regularly, or set it up to
That you can manage your John
NEW INITIATIVES 2
empty automatically.  Jay password and password
ADJ FACULTY ONLY 2
PASSWORD PERIL 3
related issues by registering at
How are we doing? Send your feedback or suggestions for future issues to: HELPDESK 3 https://sspm.jjay.cuny.edu.
doitnews@jjay.cuny.edu CUNYfirst UPDATE 3
DoIT BY THE NUMBERS BY PRAVEEN PANCHAL
The JSTOP Student Electronic Information portal
received 68,427visits for an average of 372 visitors a
day during the first half of FY09-10.
The DoIT Helpdesk handled 14,618 service tickets
during the first half of FY09-10.
The college email security system kept 49,852,857
spam messages out of John Jay Inboxes during the
first half of FY09-10.
DoIT hosted systems were online 99.999% of the time
for the first half of FY09-10.
DoIT completed approximately 36 projects during the
first half of FY09-10.
Tech watch BY BILL PANGBURN
New! Blackboard/Distance Learning   Online Self-Service Tools:
Student Support   John Jay’s Student Info Center
Stephanie Jasmine and Shawn McGuiness have set up shop in
ITSS to offer Blackboard/Distance Learning support and con-
sultation for students. They are ready to answer your ques-
tions, provide helpful “how-tos”, or help you to solve any
issues you may have with online course participation. Please
stop by 1310N or email bblackboardstudent@jjay.cuny.edu
with any questions you may have. Stephanie and Shawn are
ready to help.
We Need Your Help  http://www.jjay.cuny.edu/helpdesk
DoIT takes computer security seriously, but we need your
help to provide the best protection possible.
Some practical tips are:
Install and update antivirus software: stay current with
auto-update
Install software patches: patches fix security holes
Be suspicious: do not provide sensitive information to un-
solicited requests.
People with access to sensitive information must take extra
precautions: encrypt your files.
Be watchful in public: always logout
Use a strong password and change it periodically: use a
combination of numbers, special characters, and letters
Please do your part! Contact DoIT helpdesk at help-
desk@jjay.cuny.edu or call 212.237.8200 for assistance .
DO YOUR PART,   Management have gone online. There
SECURE YOUR COMPUTER
Page 2
Avoiding password peril
The Helpdesk’s Average Speed to Answer a call
during the first half of FY09-10 was exactly 1 minute. Managing Your John Jay Account Password
As recently as three years ago an
As of this writing the core of the John Jay College individual had to remember up to six
network has been up for 2 years 124 days 5 hrs and separate account usernames and
22 minutes. passwords to access John Jay’s computer
The lab in ITSS served 89,606 students in the first systems. This is no longer the case. In
half of FY09-10. coordination with various campus
departments, DoIT has succeeded in
2,456 students borrowed ITSS laptops during the first making almost all of John Jay’s systems
half of FY09-10. accessible from a single account. At
present, one username and password
ITSS has developed and released 36 new technology
grants you access to email, the library’s
topics delivered in the form of classes, consultations,
resources, lab facilities, the wireless
“Tech bites” and “Tech Shots.”
network, classroom technologies, online
self-service and our web-based electronic
information centers, JSTOP and INSIDE
JOHN JAY.
New initiatives BY LOU PERILLO While this single set of credentials
makes using John Jay’s technology
simpler, it also poses an additional
challenge - password expiration. CUNY
JStop: http://jstop.jjay.cuny.edu/ mandates a security policy that requires
that you change your password every
Inside John Jay: http://inside.jjay.cuny.edu ninety (90) days. In order to avoid
Faculty and Staff Info Center
RightAnswers: http://jjay.cuny.edu/rightanswers
DoIT’s Self-Help Knowledgebase
Webmail: https://webmail.jjay.cuny.edu/owa - Helpdesk matters
Check your email, calendar, contacts, and change your
password from Webmail, etc.
Self-Service Password Manager: DoIT Helpdesk Schedule
http://sspm.jjay.cuny.edu SPRING 2010 Semester
DoIT Helpdesk: For Contact Info, Visit us:
Open 7 days a week while classes are in session.
New IT services:
Mondays – Fridays 8am – 10pm
Computer Tune-up Program
Saturdays & Sundays 8am – 6pm
Computer Replacement: Dell models Optiplex GX240
or lower will be replaced soon.  Extended until midnight during midterms and finals.
ADJUNCT
Faculty only BY CHICO ALVAREZ

The CUNYfirst project is in full swing.
 4 digit extension to extension internal dialing is in
As of December 2009, the modules
effect. Human Capital Management, General
 To dial externally omit the 9 & 1 and just dial the Ledger, Line Item Budgeting, Course
10 digit number. Catalog, Faculty Workload, Mass Salary
 To dial any 3 digit number dial 9+the 3 digits, Update, Arbita Interface, Daily
e.g. For 911 please dial 9911. Transaction Reports, and a partial
implementation of Talent Acquisition
 Phonemail access is 5999 or 646-781-5999
To reset your pin call the helpdesk @ x8200. were a few setbacks with the TAM
module’s workflow and usability that are
D O I T. N EW S VOLUME 2, ISSUE 1
BY JOSEPH LAUB
confusion and loss of access to electronic password. You will simply be denied
resources, it is important that you be access.
cognizant of pending password expiration Lost passwords can only be reset by
dates and how to recover from a lost or using SSPM, contacting the
expired password. It is critical to understand: Helpdesk or visiting the computer

lab in North Hall (students only).
If you see a password expiration notice
If you want to be able to recover a
during login or receive a password
forgotten password without calling
expiration email, it is time to reset your
the DoIT helpdesk or during non-
password. Using a computer on
working hours, you must pre-
campus, either log into John Jay’s
register for SSPM at
webmail at https://
https://sspm.jjay.cuny.edu. This
webmail.jjay.cuny.edu/owa or use the
system only works if you pre-
Self Service Password Management
register when you know your
(SSPM) service at http://
password. SSPM insures your
sspm.jjay.cuny.edu.
continued access to college systems
If your password has already expired,
you can reactivate your account by
and is highly recommended by
DoIT.
logging into a campus computer,
accessing John Jay’s webmail or For further information concerning the
SSPM, or by contacting the DoIT management of your John Jay account
helpdesk. Other systems, such as password email us at
wireless network access and the library helpdesk@jjay.cuny.edu
EXPROXY, will not reset your
BY LOU PERILLO
Phone: 212-237-8200
Email: helpdesk@jjay.cuny.edu
Homepage: www.jjay.cuny.edu/helpdesk
Self-Service: www.jjay.cuny.edu/rightanswers
*** Note *** all email and voice mail messages
become work orders and we will respond back by end
of the next business day. 
BY JUAN BAEZ
still being addressed; however, users met to kickoff the User Acceptance Testing
currently have the ability to use TAM to sessions. These sessions are designed to
post vacancies and accept online test all processes for accuracy and find any
applications. gaps which need to be filled before
The focus of the project will now shift to launching the module. A SharePoint site
the Campus Solutions portion of was created for UAT users to collaborate
CUNYfirst. This will be the module that with each other and to provide a sandbox
will handle student records and with real data for users to experiment with,
management, including registration, as well. 
financial aid, grades, admissions, etc.
Professionals from all across the university,
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