Davinder Singh

Gaithersburg, MD

davinsingh27@yahoo.com 301-977-7756
http://www.linkedin.com/in/davinsingh

Information Technology Professional

Experienced in Infrastructure Strategy, Design, Implementation and Operation with Service
Management
Dynamic professional with technology experience including network transformation and solutions
deployment at enterprise, country and global level. Successfully led multiple engagements to deliver
measurable business value by architecting new or services and technology. Effectively aligns and
integrates resources and processes using service management and assurance best practices. Designer
of solutions across sectors using various technologies in private and shared environments. Adept in
completing work for networks, applications and cloud migration. Skilled project manager of onshore
and offshore projects and initiatives; delivers services and products that aim to meet targets.

CORE COMPETENCIES

Infrastructure Architectures &

Management
Consultancy/Professional services
Service Delivery and managed
services
Network design, transformation,
operation
Technology/Network assessment
Cloud management
Outsourcing

Service and Network Management

Program/Project Management
IT Management

Risk and Performance Management

Converged Communication Services

IT/Service Strategy
Satellites, Cable and Fiber
technology

EXPERIENCES AND ACHIEVEMENTS

INDEPENDENT PROJECTS
Jan.2016Working on start-ups, project consultancy and self-training.
ACCENTURE, Washington, DC (Leading Global Consultancy Company)
2011 Dec.2015
Manager - Infrastructure
Completed numerous projects that required different skill set and technologies for infrastructure. Work
that included developing/responding to RFP, assessment, strategy planning, migration, cost analysis,
operations, business case and deployment. There were projects for services assessment and
management/delivery Some of the projects that highlight the variety were:
IT Risk -ITIL Standards-Security assessments for Leading North America Transport
Company
Lead an initiative to assess risks with existing process and services for Infrastructure with
onshore and offshore teams. It required working on multiple mediums e.g. TDM, fiber with
MPLS, satellite/microwave in addition to sensor system for tracks and supporting devices. The
process compliance was mapped to ITIL standards.
Developed an approach to cover security, project management and future plans.
Existing setup analysis and the risk mitigation results were developed.
Recommendations were made to integrate security and multiple network monitoring
systems like CA Spectrum, Solarwinds and custom built monitoring systems
It was first network related work with client and was delivered on time with quality that
lead to future network projects.
IT strategy-architecture -design -Outsourcing-Shared infrastructure for African
Country Financial Services
Selected to be Technical lead from out of region of host country to assess and design a shared
infrastructure and services for all banks and financial services for host country.
Created the project plan and approach for solution.

DAVINDER SINGH

Resume, Page 2

Developed requirements after studying the existing infrastructure that uses microwave,
mobile systems. Conducted workshops and meetings with more than 30 financial
institutions to create requirements statements for approval from CIO/CTO of all banks.
Developed RFI for carriers to devise realistic high-level design with security features
required for banks.
Crafted a migration plan for banks to help them move from their own network to a
shared one using MPLS at core. Added Service management to streamline operations.
Business case was developed that was accepted all banks and federal government
officials
Approval given by federal government for deployment phase based on quality and indepth work done in first phase.
Nominated by CMD for two additional works
-To develop a five-year IT strategy and business case for a banks IT transformation
-To work on QA services to develop outsourced service management for a bank.
Trained office teams to develop skill sets like Service Management, assessment, network
migrations etc.
Cloud migration for Leading Retail Chain
Led the team for migration from centralized data center to cloud (Office 365, ServiceNow and
other cloud based applications).
Initiated the work when client had planned migration date with assumption of being
ready for migration.
Created a tool that was used for first time providing requirements for migration with
realistic view of site readiness
Developed a new migration plan based on the actual state that helped client save around
25% of cost
Recommended a training plan for users before migration to avoid post migration issues
Applications and IT services development for Satellite Imagery Company
Lead to develop a plan for single domain post-merger of two companies based on applications
and network services.
Created a plan after analysis of applications for future capabilities. It covered the
applications and licenses that can be merged or retired with timeline. It increased the
savings from 30% to 45%.
Recommended solutions for DHCP, DNS and IP address management system.
The client provided additional work on service management to comply with ITIL
standards for fault, performance and configuration with integration to ticketing system.
Virtualization-SDN-data center for Technology Tools Manufacturer
Project Lead to develop a network security solution for deployment approach of new security
standards that were based on virtual environment.
Developed a solution based on fact that VMware was in use. VMware NSX features were
highlighted for network services with new enterprise security standards. Approach to
SDN was introduced with VMWare NSX.
Leveraged the distributed firewall to manage traffic between servers and access to the
network.

VARIOUS CONSULTANCY PROJECTS, Gaithersburg, MD

2009-2011
Consultant Infrastructure and Service Management
Worked consulting on short term project for companies:
Deployed SaaS and PCI compliance for a software company. Was a single point of contact for
customers solution and worked with cross-functional teams from different countries for
customers solutions. The work of SaaS, PCI and solutions was completed without adding any
resources in USA. The solution was based on Cisco firewall and F5 load balancer in Oracle
environment
Implemented service management tools for city transport authority that was on hold due to
vendor, technology deployment timeline and operations team issues. Implemented a process
that kept all parties in sync for deployment. The service management tools used the suite from
CA- CA Spectrum, CA eHealth etc.

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COMCAST, Baltimore, MD (Carrier and multimedia service company)

2007-2009
Network Engineering Manager
Managed the network engineering services for TV, VOIP, Internet access and Enterprise network
services. Executed infrastructure, budget, financial duties and resources allocation for 24/7 operations
Managed teams for TV, VOIP, Internet access and enterprise network. Worked on root cause
analysis and upgrades with support desk.
Staff management duties included annual performance reviews and personnel growth plans
Lead the team and vendors that transitioned from analog to digital channels and worked to
acquire high-speed internet using DOCSIS3.
Analyzed usage and developed capacity plan based on forecast and planned improvement in
subscriber's services.
Identified, planned and designed Network Access Control for the engineering network to reduce
the risk.
Developed asset management to leverage resources across region reducing cost by approx.
25%.
SPACENET (SAGENET), McLean, VA (Network Service Provider Company)
2000-2007
Senior Network Engineer
Worked on pre-sales requirements, pilot testing, and network design. Served as the lead technical
resource for network requirements analysis, migration, network performance and execution of
new/modified network services. Managed SLAs for shared managed services within a hybrid network
using landline and satellite system. Worked with a team that designed and supported ISP setup;
formulated an environment for managed network and hosting services.
Managed project to deploy network access to one access location per day for a fast growing
retail chain; with chain reaching 10,000 stores mark introduced and moved client to managed
services. Deployed disaster recovery for the client to improve service continuity.
Designed and supported IT solutions for more than 50 customers including Fortune 500, federal
agencies, hotels, restaurant, oil and small-to-medium size business with varying requirements.
Devised, managed and deployed six network hubs/centers setup with NOC centers at customer
locations
Three-year consecutive achievement award winner.

EDUCATION AND CREDENTIALS

Bachelor of Science, Electronics and Communications, SV National Institute of Technology
Training Completion, Cloud PaaS Academy, Accenture
Training Completion, ServiceNow Foundations, ServiceNow
Training Completion, Value-Driven Program and Service Management, Accenture
Training Completion, VMware NSX Foundation, VMware
Certification, Certified Business Analysis Professional (IIBA), CBAP
Certification, CWNA Wireless Network Administrator, CWNA
Certification, Communication Industry Generalist, ACN
Certification, ITIL v3 Foundation
Certification, Retail Industry Generalist, ACN
Certification, AWS certified solution architect In progress
Memberships, AITP and CIBC

TOOLS AND TECHNOLOGIES

Project Management Tools: SharePoint, Microsoft Project, Visio, PowerPoint, Excel

Infrastructure Monitoring tools: Solarwinds, Zenoss, HP NMMi, CA Suite(Spectrum),
Wireshark, PRTG, Nagios, Splunk, WhatsUp Gold, ServiceNow, Science logic
Operating Systems Windows (XP, Vista, 7, 8, 10), Solaris, Unix
Virtualization environment VMWare, Citrix
Network devices Cisco, Juniper, F5, Brocade
Cloud Amazon, Microsoft Azure, Office 365
Security IDS/IPS, Firewall, Load balancer
Productivity Tools MS Office, WebEx, WebEx Connect, Adobe Connect, Skype
Storage - EMC, HP, Dell, Netapp