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Set goals
Determine the categories covered by the surveys.
Determine survey methods
Prepare the questionnaire.
Prepare to conduct the customer service satisfaction surveys
Collect Data.
Analyze data.
Develop recommendations and the corrective actions
Email.
Personal Interview
Phone Interview
Website
Among the four options available to us, we have already tried the email
methodology which does not seem to fit properly in our industry as we did not get
much response in the past.
I believe the website option seems to be the best option because of the following
reasons:A. Easy to fill in.
B. Less time consuming process.
How to evaluate customer value?
A.
B.
C.
D.
Filing methodology
All filled in customer feedback forms to be filed as follows:A. Electronically saved in a separate folder on the commercial drive.
B. Printouts to be kept in a physical file similar to contract file maintained by
Commercial department.