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Customer Viewpoint

"I was impressed with the customer service and support following a recent situation where I used the Red Alert. I was immediately called following its conclusion, and the advisor was able to recount what had been heard, and checked that I was not only safe, but felt reassured as well.”

ASB Officer at Sovereign Housing Association

"As a driver delivering to our stores at all times of the day and night, you can sometimes encounter situations that can leave you feeling isolated and alone. The Identicom gives us peace of mind that if a situation does arise there is always someone there ready to listen, monitoring our safety and wellbeing, and escalating any situation to the emergency services as appropriate."

Transport Planning Assistant at Domino’s Pizza

WE MAKE WORKING ALONE SAFER SoloProtect provides the leading BS8484 approved lone worker solution for

WE MAKE WORKING ALONE SAFER

SoloProtect provides the leading BS8484 approved lone worker solution for your employees and is the sole manufacturer of Identicom – still the UK’s most widely-used, dedicated lone worker device.

The solutions offered by SoloProtect aim to help you keep your workforce safe. Through significant market experience gained since our inception in 2003, we understand the risks lone workers face. We will work to deliver a solution to meet the needs of your organisation, work closely with you and your team during the implementation process and throughout the entirety of your contract.

In order to better understand your requirements, we can support the solution and your internal team to maximise your investment and help you get the most out of the solution. Introducing SoloProtect to your company can not only help you to improve worker safety, but also to protect brand value and inform your Risk Management reporting.

We will ensure your lone workers are professionally trained in using the device and will always have access to an accredited Alarm Receiving Centre should an incident occur. This gives you peace of mind that your lone workers are well looked after, that we will notify you in case of an alert, and we will send you a monthly report on your solution utilisation.

SoloProtect: A fully managed solution

We support you and your team throughout the length of your contract. While you are with us, you can make full use of all our service and training provision. We are always happy to help and want to make sure your lone workers use their Identicom effectively to stay safe.

76% of users rated our training excellent* Identicom is further supported by an extensive array of training material tailored to your needs, which helps users to get accustomed to the device quickly.

Dedicated to helping you Our friendly Customer Service team is at the heart of SoloProtect. Located in the headquarters in Sheffield, we can help with questions of functionality or assist in updating the device over the air (OTA), so that the user can continue using their Identicom with minimum disruption.

We are flexible Through offering various 12, 24, or 36 months contract options you can pick a solution to suit your needs. Short contracts and trial agreements are also available.

We do the maths We also send out monthly reports to inform you about device usage across the team. In cases of genuine Red Alerts, we will notify you directly. You can also access any captured audio through a Red Alert for up to a year.

Getting personal You will always have a personal point of contact within our team. A Business Development Manager and a member of our Customer Support Team will be working closely with you, ensuring that you select a SoloProtect solution best suited to your business, and to help you at the implementation stage and on an ongoing basis.

*2014 Data

Identicom lone worker deviceSIM Card and all inclusive network usage 24/7 Alarm Receiving Centre support A lone worker

SIM Card and all inclusive network usageIdenticom lone worker device 24/7 Alarm Receiving Centre support A lone worker using SoloProtect. The discreet

24/7 Alarm Receiving Centre supportlone worker device SIM Card and all inclusive network usage A lone worker using SoloProtect. The

A lone worker using SoloProtect. The discreet ID badge Identicom is now used by 150,000 lone workers.

Monthly reporting as standardID badge Identicom is now used by 150,000 lone workers. User training on how to use

User training on how to use the deviceis now used by 150,000 lone workers. Monthly reporting as standard Dedicated Customer Support team at

Dedicated Customer Support team at SoloProtectbadge Identicom is now used by 150,000 lone workers. Monthly reporting as standard User training on

Who benefits from a SoloProtect solution?

Lone Worker

- Always have the ability to raise an alarm - Less likely to feel isolated whilst working alone - Feel valued by employer - Discreet alarm activation - Forms part of dynamic risk assessment

Employer

- Demonstrate care to staff

- Protecting brand value

- Reduced risk of employee on employer litigation

- Improved staff morale,

reducing risk of staff turnover

Line Manager

- Helps define managerial responsibilities to Lone Workers

- Visibility of tangible benefits of solution via monthly reporting

- Clear audit trail provided by device usage

Emergency

Services

- Level 1 (highest) Police response guaranteed where appropriate

- Can handle an alarm more efficiently by issuing a URN

- Fewer false alarmsand less resource wastage

We make working alone safer

We are constantly trying to improve our services by focusing on what we, and our customers, believe is vital in any lone worker solution. So we have created ‘Our Promise’, which is a commitment to our customers. We see this as an essential part of keeping you safe and delivering the greatest benefit and service to you.

FASTEST

The fastest possible escalation for your lone workers.

In a genuine Red Alert situation, every second counts for your lone worker. SoloProtect ensures a discreet alarm call is made immediately upon button press – connecting that call is our first priority (not all lone worker devices do this). We record, listen and assess, often within seconds, then escalate an incident appropriately. We keep you the employer, updated and provide a full, written report after the incident has been resolved.

HIGHEST

We actively encourage the highest possible level of usage by your lone workers.

We promote every-day usage to our customers – we want SoloProtect to be an intrinsic part of your staff‘s dynamic risk assessment, not just a button to press when a user is in trouble. We work with clients to promote regular usage of the solution – it’s a fully inclusive service, so we support you to maximise the value of your investment. Lower cost solutions don’t come with this level of support and so daily usage rarely happens, a waste of your money.

OUR

PROMISE

SMARTEST

An array of training options for your team and customer support, free of charge.

Delivering class-leading lone worker training and ongoing support, with your staff in mind. At SoloProtect, training is not an afterthought, it’s an integral part of integrating the solution with your staff and policy. We train your users face to face or via the web, using qualified trainers with materials specifically designed to deliver the knowledge your lone workers and their managers need. We won’t charge you for training – we want you to have the best customer experience, and maximise your value. Our support team is there for your users throughout the life of your SoloProtect contract, not just at set-up. A friendly, helpful voice is only ever a phone call away.

About

Lone

Working

Improving the safety provision for your lone workers

It is false to assume that working alone is illegal, or a practice that automatically places an employee in danger. As long as lone working is carried out safely, it can bring economical benefits and allow for greater flexibility. Therefore, it is essential to fully understand any risks lone workers face and if required, counteract these through solutions from SoloProtect.

Lone workers can find themselves in a more isolated work environment. This can make them more vulnerable to receiving insufficient help in case of accidents or medical emergencies (environmental risk), or should they face verbal abuse or physical attack (social risk).

Factors that increase environmental risks for lone workers:

- Working in isolated or remote areas

- Handling dangerous goods or materials

- Working at height or with machinery

- Adverse weather or difficult terrain

Factors that increase social risks for lone workers:

- Substance abuse by clients and within the public

- Working at night or outside normal hours

- Handling high-value goods

- Meetings that involve complex social needs or situations

- Home visits or working within the community

Laws and regulations

It is a legal requirement* for employers to acknowledge their duty of care to staff, whilst ensuring that measures are put in place to protect the safety and wellbeing of workers. This also applies if the employees are not working on the business premises. Risk assessments will help identify potential hazards within each role, of which the employees should be informed.

Criminal legislation, such as The Corporate Manslaughter and Corporate Homicide Act 2007, relates specifically to a business deemed to be responsible for the death of an employee due to an aspect of, or failing within their processes or operations. If successfully prosecuted, an organisation can expect a fine of at least several hundred thousand pounds.

Currently, the Sentencing Council is reviewing guidelines for health and safety and Corporate Manslaughter offences. In a consultation document issued November 2014, the council is looking to create clear guidelines to promote clarity and consistency in regards to charges imposed on organisations and individuals.

Under the proposed changes, it is expected that fines will increase significantly in accordance with the firm’s turnover. The new guidelines on sentencing are predicted to be published by the end of 2015.

Lone worker safety solutions, such as SoloProtect, can help form a significant part of an organisation's duty of care.

*Health and Safety legislation in the U.K. is enforced by the Health and Safety Executive (HSE).

duty of care. *Health and Safety legislation in the U.K. is enforced by the Health and

Identicom - the dedicated lone worker device

Core Functions 8 and 9 Series

Amber Alert Allows leaving details about risks and location, which are date and time stamped, and only accessed by the Alarm Receiving Centre in the case of a subsequent Red Alert.

Red Alert Activates an audio link to a 24/7 Alarm Receiving Centre. The call is monitored, the audio recorded and the situation is escalated depending on what is appropriate.

Man Down Alarm Can detect non-movement or tilt should a worker trip, slip or fall and then automatically raise a Man Down Red Alert.

Camera Function Allows image capture and uploads these directly to Mobile Workforce Management to share with colleagues.

GPS SiRF IV Enables a quicker time to first fix (TTFF) and gain a location fix, even if GPS signals are weak.

One or Two-Way Communication Identicom is a two-way audio device. For discretion in Red Alert situations, the device operates in one-way audio mode. In a Man Down Alarm two-way audio can help assist a worker in distress after suffering an accident (if selected).

Status Check Checks battery life, network signal strength and GPS coverage. This ensures that workers are fully protected when carrying out lone work and gives peace of mind that help is only the press of a button away.

Multi-Function Buttons Each button can be allocated to a phone number to either make a call or send a pre-defined text message (not an alarm function).

3G

The 9 Series is 3G enabled to allow for a quicker upload of pictures to Mobile Workforce Management and improve network connection in areas where 2G is insufficient.

Multi-Function Buttons

Magnetised Rip Alarm

Status Check

LCD Screen

Red Alert
Red Alert
Office Manager Repairs Camera
Office
Manager
Repairs
Camera
Status Check LCD Screen Red Alert Office Manager Repairs Camera Micro USB Charging Amber Alert Two-Way

Micro USB Charging

Amber Alert

Two-Way Audio Capacity

The dedicated device helping lone workers reduce social and environmental risk

helping lone workers reduce social and environmental risk • Red Alert - 24/7 Audio link to

• Red Alert - 24/7 Audio link to Alarm Receiving Centre

• Amber Alert - Device message facility

• Network strength & Battery life feedback

Priority response available, quicker than a 999 call

• GPS location data during alarms, available only to Alarm Receiving Centre

• SIM card and network usage included

• BS8484 approved

• Man Down Alarm

• Camera function (877c/ 977c only)

• Man Down Alarm • Camera function (877c/ 977c only) Identicom - The UK’s most widely

Identicom - The UK’s most widely used lone worker device

All the benefits of Identicom in a mobile app for users with a lower risk

All the benefits of Identicom in a mobile app for users with a lower risk profile

The BS8484 approved app* enables Android or iPhone users to benefit from all the core functions, Red Alert with 24/7 link to Alarm Receiving Centre, Man Down Alarm, Amber Alert and Status Check at a lower price point than the Identicom device.

The app is simple to use through touch screen technology and allows the user to switch easily from the home page to the alert buttons. Additionally, the Red Alert can be triggered through short-cut keys on the phone.

Identicom mobile offers protection for lone workers with infrequent or low risk, such as delivery personnel, who do not work in remote areas or visit homes, mobile sales representatives, executives, maintenance or utilities staff.

Identicom mobile can also be used in conjunction with Mobile Workforce Management, an online tool facilitating better management across a mobile team.

*Not BS8484 approved when used on iPhone.

tool facilitating better management across a mobile team. *Not BS8484 approved when used on iPhone. Identicom

Identicom Mobile

Mobile

Workforce

Management

Combining safety for lone workers with simplicity and transparency for managers

Mobile Workforce Management combines the safety benefits gained by deploying either the Identicom or the Identicom mobile with the additional advantage of managing a mobile workforce through an online portal.

Through being able to view the location of lone workers, managers can better coordinate their staff or allocate jobs or tasks to team members. This can improve the efficiency of operations, while workers can reduce the reporting burden through greater sharing of information, increased visibility and automatic notifications being sent to personnel. Personal dashboards can help to keep track of the activities/ job completion of lone workers and allow to easily monitor important developments at a glance.

The creation of a shared platform across the workforce can support the feel of community of lone workers within a company through being able to share information, pictures or risks with other members of the organisation. Also, SMS or Voice SMS can directly be sent out through the platform to the workers.

Mobile Workforce Management in conjunction with Identicom or Identicom mobile can hence help to contribute towards the duty of care to your lone workers and increase efficiency and productivity.

Mobile Workforce Management is available in three levels:

WorkSafe:

Keep an overview of your lone workers and communicate through the platform. WorkSure:

Also allows for NFC scanning if a job is completed for more transparency and ease of reporting to customers and managers. WorkSmart:

Keep in touch with your workforce, communicate and allocate jobs to your workers.

For more information visit http://www.soloprotect.com/uk/solution/mobile_workforce_management/

Mobile Workforce Management Mapping interface Upload images View users Search users, tags, or places Communicate

MobileWorkforceManagement

Mapping interface Upload images View users Search users, tags, or places Communicate internally Tag risk
Mapping interface
Upload images
View users
Search users, tags, or places
Communicate internally
Tag risk
Create Geofences
Share information
Organise users by department
internally Tag risk Create Geofences Share information Organise users by department Work Safe Work Sure Work

WorkSafe

internally Tag risk Create Geofences Share information Organise users by department Work Safe Work Sure Work

WorkSure

internally Tag risk Create Geofences Share information Organise users by department Work Safe Work Sure Work

WorkSmart

Your questions about the Identicom answered

How does Identicom work? Identicom is supported by an Alarm Receiving Centre. Through the discreet press of a button, an audio link is established. A qualified member of the team can listen to your situation and arrange for further escalation as necessary.

Which worker benefits most from an Identicom? All types of workers without direct or close supervi- sion can benefit from the device. Through the Man Down function, Identicom can detect trips and falls, while the discreet ID badge design allows you to raise an alert in cases of abuse or attack without further aggravating the situation.

What happens in an emergency? After a Red Alert is raised, the Alarm Receiving Centre receives audio recording and decides on an appropriate response given the situation. Hereby the fastest level 1 response through the Police can be guaranteed, where appropriate. Additionally, the employer and other pre-defined contacts are notified.

How will I know that someone is listening to my Red Alert? When the Red Alert is activated, the device vibrates in regular intervals, like a heartbeat. This is discreet and cannot be heard or felt by anyone else. You can be assured that the Alarm Receiving Centre is listening to your Red Alert.

How often do I have to charge it? To ensure best practice and battery life, the Identicom should be charged before every use.

What happens if I get it wet? The Identicom is not waterproof and should be kept away from water. Wallets are available to purchase to protect the device from light rain and splashes.

Are my Amber Alerts listened to? No, your Amber Alerts are not listened to routinely. Only in the case of a Red Alert are the Amber Alerts accessed by the Alarm Receiving Centre to help locate you.

How often should I use my device? To maximise the benefits of the device, you should use the Identicom every working day.

How do I know when to start talking in an Amber Alert? The amber LED light indicates when a connection to the Alarm Receiving Centre is established and the recording can start. Therefore, when the light starts to flash you can start to speak.

What happens if I have a problem? We hope you will not encounter any problems with your Identicom, but should you come across any issues, please call our friendly UK-based customer service team at:

Tel: 0114 399 6000 or email support@SoloProtect.com

Who uses SoloProtect solutions?

Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?
Who uses SoloProtect solutions?

Customer Viewpoint

“The protection of staff is paramount, and having experience using the device, we know that it works, and we’ve always received great customer support from SoloProtect. In the past we have had an incident where a member of staff has been threatened, we also know that staff can be happy and comfortable with their device and this is why we have chosen to upgrade and expand our Identicom units.”

National Centre Manager at Hilti

“We are delighted that staff can work with the reassurance that if they need help, it can be accessed easily and efficiently through Identicom.”

Violence & Aggression Manager at NHS Lothian

WE MAKE WORKING ALONE SAFER SoloProtect Limited Suzy Lamplugh House Vantage Park Shef eld S9

WE MAKE WORKING ALONE SAFER

SoloProtect Limited Suzy Lamplugh House Vantage Park Shef eld S9 1RG United Kingdom

Tel: 0114 399 6000 Email: info@SoloProtect.com www.SoloProtect.com/uk

Identicom and SoloProtect are registered trademarks owned by SoloProtect Limited.

Identicom and SoloProtect are registered trademarks owned by SoloProtect Limited.

Identicom has been awarded Secured by Design status.

Identicom has been awarded Secured by Design status.

Secured by Design, SBD and Secured by Design logo are trademarks

Secured by Design, SBD and Secured by Design logo are trademarks

of and are solely owned by the National Police Chiefs’ Council.

of and are solely owned by the National Police Chiefs’ Council.

The NSI logo is owned solely by the National Security Inspectorate.

The NSI logo is owned solely by the National Security Inspectorate.

SoloProtect is a BS8484 Certified BSIA Member.

SoloProtect is a BS8484 Certified BSIA Member.

SoloProtect is proud to support the Made In Britain campaign.

SoloProtect is proud to support the Made In Britain campaign.

SoloProtect is proud to support The Suzy Lamplugh Trust.

SoloProtect is proud to support The Suzy Lamplugh Trust.

SoloProtect is proud to support The Suzy Lamplugh Trust. SoloProtect is proud to support The Suzy
SoloProtect is proud to support The Suzy Lamplugh Trust. SoloProtect is proud to support The Suzy
SoloProtect is proud to support The Suzy Lamplugh Trust. SoloProtect is proud to support The Suzy