ROBIN R.

FOSTER
Operations Sales Manager

Phone: 313-820-9222
Mail: robinfoster20@gmail.com

PROFESSIONAL EXPERIENCE

Accomplished healthcare professional with over 10 years of distinguished performance

Consistently recognized for my leadership, high service levels and positive project outcomes
Work well both independently and in a team environment
Proactive manager with an exceptional work ethic, driven by integrity, operational performance
and best practice
Noted achievements include increasing patient volume and B2B Sales, Revenue (RCM) and
P&L enhancement, business development for long-term impact, provider contracting, process
improvement and brand awareness improvement

Independent Business Consultant , Valrico, FL 2015-Present

Created business plans for growing local retail business and technology start-up
Created Social Media Strategy; Researched Markets; Researched and created preliminary
budgets for new company growth

Concerto Healthcare formerly Fidelis SeniorCare/SecureHome, Detroit, MI Regional

Administrative Manager, 2015

Responsible for all administrative support in the implementation, delivery and adherence to standards and
operating procedures for all new and existing staff, and providers
Responsible for hiring fifteen staff to support and supplant three additional new health centers
Developed data analytics to have a long term impact on state CMS reporting
Accountable for all Enrollment Goals and Objectives as well as reporting to state
Maintained reporting of all clinic financial and performance indicators
Improved assessment and monitoring of organizational performance to ensure compliance with state and
federal regulations, company policies and procedures and best practice improvement
Educated new staff around contracts, program policies, service, license agreements, and credentialing
Developed workgroups to assess gaps in UM Performance for the clinics and field staff

Clinic Administrator, 2014 2015

Consistent prospecting so as to strengthen business alliances and provided vendor support through
companywide expansion and growth.
Improved current state of revenue cycle management
Accountable for all clinic operations management, inclusive of facility, equipment, staff and providers
Increased patient volume and reduced no show rates 50% by restructuring a transportation department
Decreased member complaints by 87% and reduced patient risk by restructuring process flows
Prepared monthly P&L statements and monitored financial reports and member enrollment dashboards
Worked side by side with sales team to increase brand awareness to both the underserved population
and to Mental Health facilities, Nursing Home facilities and Medical Providers in the communities
Provided operational leadership to develop a successful transportation benefit for our members to
effectively help them maintain their appointments and reduce the no show rate by 21%
Proud to be part of the initial team that won a Michigan bid for the MMP Program

Detroit Medical Center, Detroit, MI

Friends and Family and International Services Outreach Coordinator, 2011-2014

Introduced DMC Friends and Family program to ambulatory physician community with intention to increase
awareness of referral usage and support positive patient experience
Developed and managed protocol of need to improve ambulatory relations between physicians, offices and
hospital and outpatient sites

ROBIN R. FOSTER

continued

Developed relationships with all of the newly DMC acquired Medical Group physician offices to educate,
promote initiative and work to reduce leakage of all ancillaries to outlying competition
Increased patient registrations in the Friends and Family program an additional 50,000+ members
Monitored referral patterns of physicians and reports to senior management with integrated process
improvement recommendations
Promoted the program among members of the medical community in order to establish partnerships and
affiliations for the Friends and Family Program and the International Services Program

Sales and Operations Management, 2007-2011

Developed and implemented project plans for the Detroit Medical Center Ambulatory EMR Initiative in
hospital clinics and private physician offices
Worked with senior level management and consultants to collect and perform initial assessment of physician
EMR access needs, and collaborated with consultants to present initial product demonstration
Facilitated arrangement of contract negotiation, both internally between the DMC and the solution vendor as
well as between the physician and the vendor
Monitored initial and ongoing training and site level support in adherence to contractual parameters
Worked with IS and Medical Affairs personnel on other EMR projects to understand the interaction of data
and work flow between inpatient and ambulatory EMR systems

Big Apple Bagel Restaurant, Woodhaven & Allen Park, MI Sales

and Operations Management, 1998-2006

Owned #1 ranked store by sales volume in United States for two consecutive years
Launched and built highly successful franchise operation from ground zero to two locations
Generated $700,000 in annual sales volume in first year of business, largely from business client base
including doctors, nurses and pharmaceutical sales representatives
Hired, trained and managed motivated sales and support staff of 10-59 employees
Developed and presented innovative team training programs on sales and customer service, which became
a model in the development of new franchise locations throughout Michigan
Maintained meticulous performance, sales and activity records to provide detailed accounting and marketing
to corporate financial personnel
Managed successful and highly profitable sale of both restaurants to outside buyers, and returned to school
to investigate career in healthcare/medical related field

Bouma Betten Construction, Portage, MI

Senior Project Manager, 1989-1997

Cultivated interior design projects and responsible for seeing projects through completion
Coordinated all levels of projects with our general and sub-contractors

E D U C AT I O N
WESTERN MICHIGAN UNIVERSITY
Bachelors of Arts (BA), Communications. Minor, Sociology

WAYNE STATE UNIVERSITY, Accelerated MSN program

HENRY FORD COMMUNITY COLLEGE Honors-Level Biology, Chemistry,
Anatomy and Related Medical Courses Qualified for competitive accelerated
nursing degree program