INTRODUCTION OF MIS

A Management Information System (MIS) focuses on the management of

information systems to provide efficiency and effectiveness of strategic decision
making. The concept may include systems termed transaction processing
system, decision support systems, expert systems, and executive information
systems. The term MIS is often used in the business schools. Some of MIS
contents are overlapping with other areas such as information
system, information technology, informatics, e-commerce and computer
science. Therefore, the MIS term sometimes can be inter-changeable used in
above areas.
Management Information Systems (plural) as an academic discipline studies
people, technology, organizations, and the relationships among them.[1] This
definition relates specifically to "MIS" as a course of study in business schools.
Many business schools (or colleges of business administration within
universities) have an MIS department, alongside departments of accounting,
finance, management, marketing, and may award degrees (at undergraduate,
master, and doctoral levels) in Management Information Systems.
MIS professionals help organizations to maximize the benefit from investments
in personnel, equipment, and business processes
There are different areas of concentration with different duties and
responsibilities in information system managers starting from the Chief
information officer (CIOs), Chief technology officer (CTOs), IT directors
and IT security managers. Chief information officer (CIOs) are responsible for
the overall technology stately of their organizations. Basically they are more of
the decision makers and action takers when it comes down determining the
technology or information goals an organization and making sure the necessary
planning to implement those goals are being met.
Chief technology officer (CTOs) are responsible for evaluating how new
technology can help their organization. They usually recommend technological
solutions to support the policies issued by the CIO[2]
IT directors including MIS directors are in charge of both their organizations
Information technology departments and the supervision of there of. They are

also in charge of implementing the policies that have been chosen by the other
top branches (CIOs,CTOs). It is their role to ensure the availability of data and
network services by coordinating IT activities
IT Security Managers oversee the network and security data as the title implies.
They develop programs to offer information and awareness to their employees
about security threats. This team is very important because they must keep up to
date on It security measures in order to be successful in their organization. Any
security violations need to be investigated and supervised by this specific team.

Types and terminology of MIS]

The terms management information system (MIS), information
system, enterprise resource planning (ERP), and information technology
management are often confused. Information systems and MIS are broader
categories that include ERP. Information technology management concerns the
operation and organization of information technology resources independent of
their purpose.

Management information systems, produce fixed, regularly scheduled

reports based on data extracted and summarized from the firms
underlying transaction processing systems[4] to middle and operational level
managers to identify and inform structured and semi-structured decision
problems.

Decision support systems (DSS) are computer program applications used

by middle and higher management to compile information from a wide
range of sources to support problem solving and decision making. A DSS is
used mostly for semi-structured and unstructured decision problems.

Executive information systems (EIS) is a reporting tool that provides

quick access to summarized reports coming from all company levels and
departments such as accounting, human resources and operations.

Marketing Information Systems are Management Information Systems

designed specifically for managing the marketing aspects of the business

Accounting information systems are focused accounting functions.

Human resource management systems are used for personnel aspects.

Office automation systems (OAS) support communication and

productivity in the enterprise by automating workflow and eliminating
bottlenecks. OAS may be implemented at any and all levels of management.

School Information Management Systems (SIMS) cover school

administration, and often including teaching and learning materials.

Enterprise resource planning facilitates the flow of information between

all business functions inside the boundaries of the organization and manage
the connections to outside stakeholders.

Advantages of MIS
The following are some of the benefits that can be attained using MISs.

Companies are able to identify their strengths and weaknesses due to the
presence of revenue reports, employees' performance record etc. Identifying
these aspects can help a company improve its business processes and
operations.

Giving an overall picture of the company.

Acting as a communication and planning tool.

The availability of customer data and feedback can help the company to
align its business processes according to the needs of its customers. The
effective management of customer data can help the company to perform
direct marketing and promotion activities.

MISs can help a company gain a competitive advantage. Competitive

advantage is a firms ability to do something better, faster, cheaper, or
uniquely, when compared with rival firms in the market.

The Basic characteristics of an effective Management Information System are

as follows:
I. Management-oriented:

The basic objective of MIS is to provide information support tothe management

in the organization for decision making. So an effective MIS should startits
journey from appraisal of management needs, mission and goal of the business
organization. It may be individual or collective goals of an organization. The
MIS is such that it serves all the levels of management in an organization i.e.
top, middle and lower level.
II.Management directed:
When MIS is management-oriented, it should be directed by themanagement
because it is the management who tells their needs and requirements more
effectively than anybody else.Manager should guide the MIS professionals not
only at the stage of planning but also on development, review and
implementation stages so that effective system should be the end product of
the whole exercise in making an effective MIS.
III.Integrated:
It means a comprehensive or complete view of all the sub systems in the
organization of a company. Development of information must be integrated so
that all the operational and functional information sub systems should be
worked together as a single entity. This integration is necessary because it
leads to retrieval of more meaningful and useful information.
IV.Common data flows:
The integration of different sub systems will lead to a common data flow which
will further help in avoiding duplicacy and redundancy in data collection,
storage and processing. For example, the customer orders are the basis for many
activities in an organization viz. billing, sales for cashing, etc. Data is collected
bya system analyst from its original source only one time. Then he utilizes the
data with minimum number of processing procedures and uses the information
for production output documents and reports in small numbers and eliminates
the undesirable data. Thiswill lead to elimination of duplication that simplify the
operations and produce inefficient information system.
V.Heavy planning-element:
The preparation of MIS is not a one or two day exercise. It usually takes 3 to 5
years and sometimes a much longer period. So the system expert has to keep 2
things in mind one is that he has to keep future objectives as well as the firms
information well in advance and also he has to keep in mind that his MIS will
not be obsolete before it gets into action.
VI. Sub System concept:
When a problem is seen in 2 sub parts, then the better solution to the problem is
possible. Although MIS is viewed as a single entity but for its effective use, it

should be broken down in small parts or subsystems so that more attention and
insight is paid to each sub system.

MIS Functions
The broad functions of MIS are as given below:
1.

To improve decision-making: MIS helps management by providing

background information on a variety of issues and helps to improve the
decision-making quality of management. The fast and accurate information
supplied by MIS is leveraged by the managers to take quicker and better
decisions thereby improving the decision-making quality and adding to the
bottom line of the company.
2.
To improve efficiency: MIS helps managers to conduct their tasks with
greater ease and with better efficiency. This reflects in better productivity for the
company.
3.
To provide connectivity: MIS provides managers with better
connectivity with the rest of the organization.

COMPANYS (KFC) MIS SYSTEM AND STRATEGIES

Each KFC outlet use MIS in accounting, knowing production, and very useful
in formulating HR policies which helps them to rate their employees.
The development and management of information technology tools assists
executives and the general workforce in performing any tasks related to the
processing of information. MIS and business systems are especially useful in
the collation of business data and the production of reports to be used as tools
for decision making.

With computers being as ubiquitous as they are today, there's hardly any large
business that does not rely extensively on their IT systems. However, there are
several specific fields in which MIS has become invaluable.
MIS systems can be used to transform data into information useful for decision
making. Computers can provide financial statements and performance reports to
assist in the planning, monitoring and implementation of strategy.
MIS systems provide a valuable function in that they can collate into coherent
reports unmanageable volumes of data that would otherwise be broadly useless
to decision makers. By studying these reports decision-makers can identify
patterns and trends that would have remained unseen if the raw data were
consulted manually.
MIS systems can also use these raw data to run simulations hypothetical
scenarios that answer a range of what if questions regarding alterations in
strategy. For instance, MIS systems can provide predictions about the effect on
sales that an alteration in price would have on a product which is very useful for
KFC future development. These Decision Support Systems (DSS) enable more
informed decision making within an enterprise than would be possible without
MIS systems.
Not only do MIS systems allow for the collation of vast amounts of business
data, but they also provide a valuable time saving benefit to the workforce.
Where in the past business information had to be manually processed for filing
and analysis it can now be entered quickly and easily onto a computer by a data
processor, allowing for faster decision making and quicker reflexes for the
enterprise as a whole.

Management by Objectives
While MIS systems are extremely useful in generating statistical reports and
data analysis they can also be of use as a Management by Objectives (MBO)
tool.
MBO is a management process by which managers and subordinates agree upon
a series of objectives for the subordinate to attempt to achieve within a set time
frame. Objectives are set using the SMART ratio: that is, objectives should be
Specific, Measurable, Agreed, Realistic and Time-Specific.
The aim of these objectives is to provide a set of key performance indicators by
which an enterprise can judge the performance of an employee or project.
Benefits of MIS

The field of MIS can deliver a great many benefits to enterprises in every
industry. Expert organizations such as the Institute of MIS along with peer
reviewed journals such as MIS Quarterly continue to find and report new ways
to use MIS to achieve business objectives.

KFC s Core Competencies

Every market leading enterprise will have at least one core competency that is,
a function they perform better than their competition. By building an
exceptional management information system into the enterprise it is possible to
push out ahead of the competition. MIS systems provide the tools necessary to
gain a better understanding of the market as well as a better understanding of
the enterprise itself.

Enhance Supply Chain Management

Improved reporting of business processes leads inevitably to a more streamlined
production process. With better information on the production process comes
the ability to improve the management of the supply chain, including everything
from the sourcing of materials to the manufacturing and distribution of the
finished product.

Quick Reflexes
As a corollary to improved supply chain management comes an improved
ability to react to changes in the market. Better MIS systems enable an
enterprise to react more quickly to their environment, enabling them to push out
ahead of the competition and produce a better service and a larger piece of the
pie.
These factors help KFC to work smoothly and efficiently as we already known
that they are the only fast food chain which is selling fried chicken in which
they are specialized.
MIS systems let the KFC management:
To capture information and store it, whenever they are making bills it helps
them to count sales per day, per week and per month because a copy of the bill
is stored in the computer.
Access stored information easily and manipulate it for the needs of their
clients while billing or taking order they just enter the code of the product
requested at that time and the quantity demanded.
Eg-Product code Product name Product price (in Rs.)
01 Small Coke 20
02 Medium coke 35

03 Large coke 45
04 Small coke+ Lollipop Chicken 65
05 Fried Chicken tub(small) 105
06 Small French Fries 25
07 Large Fries 45
08 Chicken Burger 25
09 Fried Chicken tub(large) 145
10 Veg. Burger 20
In KFC the above mentioned kind of information is stored in each computer that
they use to maintain is SAP-sale module .They given codes to their 45 products
just by entering the code the product name comes out with cost on the screen.
Control flow of information into, around and out of the systems.
Work within legislation such as the Data protection Act.
Manage resources this is a very important function as every day inventory is
recorded and therefore resources could be managed.
Produce reports for themselves so that they can compare their own
performances with their own and other.
Maintain records needed for quality control so that the success story of all the
employees can be appraised.
Respond confidently to the demands of the Common Inspection Framework
MIS help them because they now easily check when the last stocking was done.
Manage and track employee records of work, achievement and progression for
promotions.
Record and track outcomes.
Manage marketing information to further improve sales..
And a host of other information related functions.
If Management Information Systems are flexible, and relate to the needs of the
organization, the clients and the curriculum that they are delivering, then they
work well and effectively. One has to be sure that, whatever systems you use,
they suit your purposes and can be customized to do so, are easy to use and
allow rapid data entry with rapid and flexible access for reporting purposes.

MIS SYSTEM OF KFC

Key Functions
1. EDI-(Electronic Data Interchange)
2. AMS-(Attendence Mointoring System)
3. CAD/CAM/CAE(Computer Aided Design/Computer Aided
Manufacturing/ComputerAided Engineering)

4. DMS-(Document Management System)

5.CMS(Communication management Systems)6.SMS(Security Management
System)

CONCLUSIONS AND RECOMMEDATIONS

The proposed system will not be a different system but,an upgrade to the
existing one.
After an evaluation of various ERP solutions,I came to conclusion that an
upgrade toJD Edwards Enterprise One 8.10 to JD Edwards EnterpriseOne 9.0
would be the best choice.
ERP System is very much helpfull to the organization and also the
management becomes proper and maintained becomes easy.
JD Edwards Enterprise One 9.0 includes enhancements for financial
management, supply chain management and human resource management.The
latest release also includes industrt-specific caspalibilties for engineering and
construction,Food and beverages,commercial real estate,industrial
manufacturing and professional services.
The new web-based system enables quicker generation of inventory, salad
and revenue reports-going from 1hour to 20minutes.This helps the KFC
management to make more accurate and quicker decisions in response to
demand changes.
The system also enables centralized data respository,XML-based integration
with other Applications. Also distribute formatted documents, results in saving
on third party software licensing costs.
The system supports the company to automate inter-company invoicing and
business workflows.
It helps ensuring consistency and enhancing operational efficiency. It
potentially saves20-30 additional headcount to process these routine
transactions
The system is user-friendly and there is ease in managing it.
It helps to save a lot of time and resource for deployment and training across
various countries.

Accounting module provides advanced project accounting integrated to an

enterprise general ledger to help deliver better data quality for enhanced
compliance and financial management and multiple options for expense
allocation on projects.
Dynamic configuration capabilities enable sales and customer service
representatives to correctly enter sales order combinations comprised of
products .
ERP incorporates customer-driven user interface improvements and adopts a
consistent Oracle standard to enhance productivity and improve the visual
experience.