MEASAT BROADCAST NETWORK SYSTEM SDN. BHD.

Technical Complaint Order

Trouble Ticket No:

1526283122

SUBSCRIBER'S DETAILS
Name:
NOOR HAFFIZA BINTI MOHD RASHID

Account Number:
85784618

Alternate Contact Name:

Alternate Contact No 1

Address:

Telephone Number
(H):
LOT-2916-A JLN SG BULUH BT-15
KG PAYA JARAS HILIR
47000 SG BULUH, SEL

Topic
Technical Installation N

Installation Date & Time:

12/27/2014 12:33

(HP): 183960521

(O): 0174399771

Zipcode:

Preferred Date & Time to Call:

47000

10/3/2015 15:26

Category
Signal Issue

Sub Category
SCNA

Status:
Investigation

DMT Serial Number:

95888TC0577911

Smart Card Serial Number:

11069140504

TAT Expiry Date & Time:

10/5/2015 17:00

System Type:
SDU

TCO DETAILS
Case Create Date & Time:
10/3/2015 15:26

Appointment Date & Time:

TT Title:

DMT Settings: (Signal Strength & BER reading)

R HD1526283122 RE INS B1

On Screen Massage
None

DMT Front Panel Display:

None

Remarks:
P,10/11/2012
MR KAMAL - HUSB
820407035015
01118843587
0173878077
CLAIMED HAVE TECH ISSUE
INFRONT TV : YES
WEATHER : OKAY
TV : BLANK
DMT : --:-SMC NO : 011069140504
DMT NO : 95888TC0577911

SERVICE PARTNER /
Resolution Category

1.Switch on STB manually (press standby button on STB).

2.If problem persist (hang at -- :--) ,switch Off decoder power.
3.Remove the satellite cable and switch on the decoder.
4.Decoder will boot up and error message SCNA will appear on the screen.
INSTALLER DETAILS
5.Switch off power again, reinsert satellite cable and switch on back the decoder.
Decoder
will bootType
up and
1
Resolution
1 error message SCNA appear on the screen, proceed with SCNA BTS.
if still hang "--:--" proceed to create Trouble Ticket and dispatch to THD.

Resolution Category 2

Resolution Category 3

Resolution Category 4

Cost:

Resolution Type 2 1.Determine theDate

& Time
Attended:
weather
conditions.

Installer Name:

i.If it is a rainy day, advice customer to call back after the weather is cleared.
ii.If it is not a rainy day / dark clouds, follow Step 2.
2.Check LNB Type & Entry Point:Universal, 01 M3 (VL).
Resolution Type 3
Installer
STB DiagnosticService
3.Check Personnel
the signal: Code:
Tuner 1 Tuner 2
###
a) Strength Reading(0%)
b) Quality Reading(0%)

Resolution Type 4

Receipt

Service Personnel Name:

4.Check Strength readings for both Tuner 1 & 2:

MDU SDU
If < 55%, proceed Step 5.
Number:
Service Step
Personnel
Phone
If > 55%, proceed
6
If < 65%, proceed Step 5
If > 65%, proceed Step 6

DEFAULT .
Code:

Installer Fax Number:

No:

Installer Phone Number:

Transponder Scan
5.Check the affected transponders:
Authorized Personnel
List down selected Transponder for Unlocked Status & Strength Reading
01 M3 (VL) / Unlocked / Strength : 0% / Quality : 0%
06 M3 (VL) / Unlocked / Strength : 0% / Quality : 0%
13 M3A (VH) / Unlocked / Strength : 0% / Quality : 0%
16 M3A (VH) / Unlocked / Strength : 0% / Quality : 0%
Info: VL= SD Channel , VH = HD Channel
6.Switch off power supply.
7.Check the connector (Satellite Cable, splitter, Lightning Arrester) is securely connected, then switch on power supply
8.If problem persist, verify customer staying in MDU or SDU
CUSTOMER ACCEPTANCE
i. If MDU, advice customer to check with building management.
ii. Ifby
SDU,
proceed
to Step 9.
I am satisfied and hereby accept the services provided
theplease
Service
Personnel.
9.Create Trouble Ticket to THD

Remarks:

Name:

VERD SAD : NO 28,,JLN HAHTA, SEKSYEN U19/17, PAYA

JARAS, 40160,SHAH ALAM,SEL
Signature:

IC Number:
Adv withn 24 hrs tech team will call
Adv sco fee FOC

Signature: