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EXECUTIVE SUMMARY
Title of the project:
TO STUDY THE CONSUMER AWARENESS ABOUT NANDINI MILK AND
MILK PRODUCTS, AND IMPACT OF PROMOTIONAL ACTIVITIES ON
CREATING AWARENESS.
Objective of the study:
1. To study the consumer awareness about Nandini Milk and Milk Products.
2. To study impact of promotional activities on creating consumer awareness.
Sub Objectives:
To study the whole product range of Nandini Milk and Milk products.
To search for the new areas on which the company can focus to create awareness.
Statement of the problem:
Milk is the regular need of any individual everywhere throughout the world. In
India the supply of Milk to the clients is done through the sloppy milkmen. After
the upheaval of the co-agent milk unions the milk India seen the bundled and
handled Milk and Milk items. For a long time the co-agent milk unions delighted
in syndication in the business. Anyway, after the section of private area in this
industry the opposition has expanded to most extreme degree. Each of the players
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The finding out about the items is happened to the colossal degree by Television
55% and divider canvases 42%. The standards and merchants additionally
contributed in learning process by 36% and 30% individually. 22% and 21%
individuals came to think about the item s through magazines and radio
promotions, and just 9% of respondents find out about the items through battles
96 % of the respondents have watched the promotions of Nandini Milk and Milk
items.
Among 96 respondents who have watched the promotions, 77 respondents (80%)
vibe that the notices were informatory.
Among 77 respondents who felt the promotions were informatory 58% felt TV,
34% says Banners, 30% felt commercial sheets, and 29% felt divider
compositions were more informatory. Radio advertisements, magazines, and
battles were felt less informatory to around 15%,16% and 10% separately.
Just 11 persons out of 100 have gone to mindfulness crusades
Out of 11 clients who went to the crusades, freshness of the item was learnt by 7
individuals, dependability of the Nandini brand was learnt by 5 individuals,
cleanliness underway by 4 and no debasement in Milk and its items by 2
respondents.
Out of 100 respondents 72% buy Nandini Milk and Milk items.
Out of 72 respondents who buy Nandini Milk and Milk items 74% feels quality is
extraordinary it is the fundamental component which impact them for dreary buy.
At that point 27% says taste, 23 % feels accessibility, 17% says thickness, 16%
feels cost which impact them in settling on buy choice. Less significance was
given by the clients to fat substance (15%) and special exercises (6%)
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Flexibility of product mix: Tremendous. With balancing equipment, you can keep
on adding to your product line.
Availability of raw material: Abundant. Presently, more than 80 per cent of milk
produced is flowing into the unorganized sector, which requires proper
channelization.
Lack of control over yield: Theoretically, there is little control over milk yield.
However, increased awareness of developments like embryo transplant, artificial
insemination and properly managed animal husbandry practices, coupled with
higher income to rural milk producers should automatically lead to improvement
in milk yields.
Problematic distribution: Yes, all is not well with distribution. But then if ice
creams can be sold virtually at every nook and corner, why cant we sell other
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Addition of cultured products like yoghurt and cheese lend further strength - both
in terms of utilization of resources and presence in the market place.
Yet another aspect can be the addition of infant foods, geriatric foods and
nutritional.
Export potential:
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Total quality
Honesty
Discipline
Cleanliness
Transparency
Sovereignty
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Nature of Business
Share Capital
Plant Capacity
Ghee 6 MT / Day
Gagad
20000 LPD
Haveri
20000 LPD
8000 LPD
10000 LPD
Sirsi
20000 LPD
The milk in bulk is sent for packing and
distribution at Karwar
Which
supplies
and
need
of
Karwar,
and Goa
Dharwad, Haveri, Gadag, Uttar Karnataka,
Board of Directors
Total Workers
Location
Department
Brand Name
Products
By Govt.
3
383 Workers
Lakamanahalli Industrial Area, Dharwad
8
Nandini
Milk
Toned Milk, Standard Milk, Shubham Milk
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Presidents
Director
(Elected-8)
Directors
Director
(Ex-officer-5)
(Nominated-3)
Managing director
P&I
Production
Finance
Admin
Security
Dy
Manager
Dy
Manager
Dy
Manager
Sr.
Supervisor
Dy
Manager
Marketing
Dy
Manager
ORGANIZATION CHART
Extension
Officer
Helper
Q.C
Officer
A/cs
Assistant
Assistant
Helper
Assistant
Helper
Jr.Supervisor
Guards
Assistant
Helper
34
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Workers
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Sl
Product Name
No
Maximum Price of
Sale
.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
17.00
19.00
20.00
100.00
4.00
16.00
5.00
10.00
7.00
16.00
5.00
4.00
4.00
145.00
140.00
16.
17.
18.
19.
20.
21.
22.
Pedha per kg
Khoa per kg
Paneer 200 gm pack / kg
Paneer Bulk
Ghee 200 Ml Pack / Liter
Ghee 500 Ml Pack / Liter
Ghee 1000 Ml Pack / Liter
108.00
100.00
120.00
114.00
195.00
189.00
185.00
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Ghee 15 kg tin/Kg
Butter 100 gm Pack / Kg
Butter 500 gm Pack / Kg
Butter 50 gm (WDC) Pack / Kg
180.00
160.00
154.00
138.00
OTHER PRODUCTS
Sl
Product Name
No.
1. Badam Powder 200 gm Tin/Kg
Badam Powder 200 gm Tin/Kg
Maximum Price of
Sale
210.00
42.00
250.00
220.00
55.00
160.00
32.00
12.00
10.00
The marketing bureau of DMU is extensively broad which covers an Area viz.,
North Goa, Uttar Kannada locale, Haveri, Gadag, Hubli and Dharwad.
Advertising of milk and items is done under brand name "Nandini". But free
drain different items are advertised by KMF, the promoting organization.
Because of perishable nature of items the best obligation is over promoting office
to all the items before losing its quality.
Before preliberalization (July 21st 1991) the DMU appreciated a restraining
infrastructure because of co-agent association and different advantages got from
the state government. Yet, after July 21st 1991 the situation completely changed,
new private journals began establishing like mushrooms with passage of private
journals the DMU confronting an extreme rivalry coming about into significant
loss of piece of the pie steadily over the course of the years. Today DMU has just
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Local vendor
II.
Arokya
III.
Sphurti
IV.
Datta
V.
VI.
Sri Krishna
Gopal
PRINCIPAL FUNCTIONS OF MARKETING DEPARTMENT AT DMU:
I.
To prepare the marketing plan at the beginning of every year, taking into
consideration the demand, sales, production capacity.
II.
III.
IV.
Month
April
May
June
July
August
Sept
Oct
Nov
Dec
Jan
Feb
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2000-
2001-
2002-
2003-
2004-
2005-
2006-
2007-
01
58360
58909
58943
58784
60793
60014
58468
58024
58810
59054
55936
02
56366
56548
54391
54147
54213
52686
50894
50658
52720
51534
53605
03
55187
54514
52118
52055
52002
52806
52530
53030
54879
53712
56155
04
58049
59435
58075
56347
56459
54571
54291
55833
54258
52485
51597
05
53814
52823
50731
49622
49633
50030
48660
51343
51133
51646
51933
06
55256
56312
54357
53314
52602
52670
51884
52895
51689
51602
54221
07
52127
53386
51621
51390
52414
52520
52981
51976
52182
53547
54501
08
58719
59363
57642
57356
58024
57777
58596
59966
NA
NA
NA
34
56333
53777
52884
55357
53209
51315
55315
53510
55342
52832
NA
58480
Advertisements
1.
Magazines
2.
Hoardings
3.
Ad boards
4.
Banners
5.
Dealer displays
6.
Television
7.
Radio
etc
Awareness campaigns
1.
Door to door
2.
Mass campaigns
ADVERTISEMENTS:
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MAGAZINES:
All the leading Kannada magazines are used by the company for advertising.
Especially the weekly and monthly magazines are used to a greater extent. The
special edition magazines like Deepawali edition, New year edition are also used.
The main advantage of this print media is we can give bit detailed information
about the products.
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HOARDINGS:
These are also very effective ads, where in the large hoardings with the ad
message are put in the much clustered areas or on the sides of the roads. These are
designed in such a way that just to remind about the brands. Usually this doesnt
give the detailed information about the brand but to remind about the brand and to
show the availability.
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These types of advertisements are made by inserting the printed pamphlets in the
leading local newspapers. The target customers from a particular geographical
area are selected and the printed insertions will be given to the newspaper agents.
The agents insert those pamphlets in the said newspapers. From this the company
can reach to the majority of customers who purchase that particular newspaper in
the whole area. This is a very economical means of advertisement.
BANNERS:
Banners are also play important role in creating awareness. They are the one
which carry the message of the product or brand and catches the eye of
consumers very easily. They are so compatible in nature that you can use them at
any place. For ex, the banners can be used at dealers or outlets, can be tied in a
crowded area, can be used in a promotional campaigns etc
DEALER DISPLAYS:
The dealer displays are the display boards given by the company for
displaying the product information. They are exclusively given to dealers only
which contain lighting facility which make them clearly visible at the night also.
These boards displays the products that are available and also to make separate
identity for the dealers.
TELEVISION AND RADIO:
The company also making the publicity through the most popular media i.e.:
electronics media. We can see and hear the advertisement of Nandini in radio
channels and in various television channels also. At the same time KMF is doing
some kitchen programs like NANDINI ADUGE MANE in private Kannada
channels which are exclusively sponsored by KMF, which are also creating
awareness about NANDINI products and increasing the brand image of
NANDINI.
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AD BOARDS:
These are the tin boards and hard plastic boards which carry the information
about individual products and of all products. There are two types of ad boards,
namely Rectangle boards, cone boards. Usually these are used to advertise on
public transport systems (back of city bus) and to display at the dealer outlets.
These are more informatory compared to the hoardings.
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The door to door awareness campaigns are done in the area where there are less
existing customers are there and more potential customers are observed. Here the
company officials personally visit every house and provide the information to the
individual households. Generally it is carried over in such place where the
customers need detailed knowledge about the products.
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These door to door campaigns are too much time consuming and also need to
incur more expenses. But the results are more favorable.
MASS CAMPAIGNS:
Mass campaigns are carried over where there is a crowd. In such areas the
officials take opportunity to make the crowd understand about the quality of the
product, the factors to be looked after while purchasing the milk products. And
also educate the crowd about the product mix of Nandini.
These types of campaigns are organized in Melas, Fairs, and in sponsored
programs like Mahila Mandal programs, functions in school and colleges etc...
Compared to door to door campaigns the mass campaigns are less expensive and
less time consuming. But the results of mass campaigns are not as favorable as of
door to door campaigns.
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Yes
Frequency
Percent
Valid
Percent
Cumulative
Percent
100
100.0
100.0
100.0
From the above table and graph we can observe that there is 100% brand
awareness of Nandini. Out of 100 respondents surveyed all the 100 says they are
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Yes
46
60
58
15
(46%)
(60%)
(58%)
(15%)
No
54
40
42
85
(54%)
(40%)
(42%)
(85%)
Total
100
100
100
100
(100%)
(100%)
(100%)
(100%)
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As the graph depicts among the milk brands of Nandini Standard milk carries
highest of 60% of awareness, the next is Shubham Milk which carries the 58% of
awareness. Toned milk is also in the queue with 46% of awareness and the
Double Toned Milk is showing very poor awareness with only 15% of
respondents are aware of it.
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Yes
Total
No
Curd
76
(76%)
24
(24%) 100
(100%)
Pot curd
43
(43%)
57
(57%) 100
(100%)
Sweet lassi
48
(48%)
52
(52%) 100
(100%)
Masala
lassi
44
(44%)
66
(66%) 100
(100%)
55
(55%)
45
(45%) 100
(100%)
33
(33%)
67
(67%) 100
(100%)
29
(29%) 71
(71%) 100
(100%)
54
(54%) 46
(46%) 100
(100%)
62
(62%) 38
(38%) 100
(100%)
Pedha
Khoa
Paneer
Butter
Ghee
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From this chart we can understand curd, ghee, pedha and butter are the products
with greater awareness having 76%, 62%, 55% and 54% of awareness
respectively. The pot curd, masala lassi and sweet lassi carry little less awareness
as compared to the first 4 products with a response of 43%, 48% and 44%.
Among all products Khoa and Paneer are the 2 products with very less response
of 33% and 29%.
Table 4: factors looked while purchasing the Milk and Milk Products
Paramete
rs
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Yes
Total
No
34
74
(74%)
26
(26%) 100
(100%)
Thickness
26
(26%)
74
(74%) 100
(100%)
Fat
content
17
(17%)
83
(83%) 100
(100%)
26
(26%) 74
(74%) 100
(100%)
52
(52%) 48
(48%) 100
(100%)
31
(31%) 69
(69%) 100
(100%)
Price
Taste
Availability
When we tried to know what are the parameters which are looked while
purchasing the milk and milk products the overall quality was given more
importance with 74% then the next importance is given for taste with 52%
response. Availability thickness and price comes next with 31%, 26% and 26%
whereas the fat content carries very less importance with only 17% looking for
that.
Table 5: Sources of knowing about NANDINI products
Yes
No
Total
Dealers
30
(30%)
70
(70%)
100
(100%)
Campaigns
09
(09%)
91
(91%)
100
(100%)
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36
(36%)
64
(64%)
100
(100%)
Wall
42
(42%)
58
(58%)
100
(100%)
55
(55%)
58
(58%)
100
(100%)
Radio ads
21
(21%)
79
(79%)
100
(100%)
Magazines
22
(22%)
78
(78%)
100
(100%)
paintings
T V ads
Percent
Valid
Percent
Yes
96
96.0
96.0
No
Total
4
100
4.0
100.0
4.0
100.0
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Cumulati
ve
Percent
96.0
100.0
34
Percent
Valid Percent
Cumulative
Percent
Yes
77
80.0
80.0
80.0
No
19
20.0
20.0
100.0
Total
96
100.0
100.0
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No
Total
Banners
34
(44%)
43
(56%)
77
(100%)
Ad boards
Campaigns
Wall paintings
30
10
29
(39%)
(12%)
(38%)
47
67
48
(61%)
(88%)
(62%)
77
77
77
(100%)
(100%)
(100%)
T V ads
58
(75%)
19
(25%)
77
(100%)
Radio ads
15
(19.5%)
62
(80.5%)
77
(100%)
Magazines
16
(21%)
61
(79%)
77
(100%)
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When we asked which of the ads were more informatory 58% felt television, 34%
says Banners, 30% felt ad boards, and 29% felt wall paintings were more
informatory. Radio ads, magazines, and campaigns were felt less informatory
with 15%,16% and 10% response.
77
19
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Frequency
Percent
Valid Percent
Cumulative
Percent
Yes
11
11.0
11.0
11.0
No
89
89.0
89.0
100.0
Total
100
100.0
100.0
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Only 11 persons out of 100 have attended awareness campaigns which show the
company has failed to reach to maximum number of customers through
campaigns.
Table 10: information got from NANDINI products in Awareness Campaigns
Freshness
Hygiene in prodn
Reliability of brand
No adulteration
Yes
07 (64%)
04 (36%)
05 (45%)
02 (18%)
No
04 (36%)
07 (64%)
06 (55%)
09 (82%)
11
11
11
11
Total
(100%)
(100%)
(100%)
(100%)
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Out of 11 customers who attended the campaigns, freshness of the product was
learnt by 7 people, reliability of the Nandini brand was learnt by 5 people,
hygiene in production by 4 and no adulteration in Milk and its products by 2
respondents.
Table 11: Do you purchase NANDINI Milk and Milk Products
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Frequency
Percent
Valid Percent
Cumulative
Percent
Yes
72
72.0
72.0
72.0
No
28
28.0
28.0
100.0
Total
100
100.0
100.0
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Out of 100 respondents 72% purchase Nandini Milk and Milk products. And 28%
do not purchase Nandini Milk and Milk products.
Table12: Factors influencing for repetitive purchase NANDINI Milk and Milk
Products
Parameters
Quality
Thickness
Fat content
Price
Taste
Availability
Promotional activity
Yes
53
17
11
16
27
23
04
(74%)
(24%)
(15%)
(26%)
(22%)
(32%)
(06%)
No
19
55
61
56
45
49
68
(26%)
(76%)
(85%)
(74%)
(78%)
(68%)
(94%)
Total
72
72
72
72
72
72
72
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
(100%)
Fig 12: Factors influencing for repetitive purchase NANDINI Milk and Milk Products
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Out of 72 respondents who purchase Nandini Milk and Milk products 74% feels
quality is great it is the main factor which influence them for repetitive purchase.
Then 27% says taste, 23 % feels availability, 17% says thickness, 16% feels price
which influence them in making purchase decision. Very less importance was
given by the customers to fat content (15%) and promotional activities (6%).
Fig13: Reasons which forces for not purchasing NANDINI Milk and Milk
Products
Out of 28 respondents who do not purchase Nandini Milk and Milk products
price was said as the major factor with 64% response which influence their
purchase decision. Second and third importance was given to availability and
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SUGGESTIONS:
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Out of 28 respondents who do not purchase Nandini Milk and Milk products
price was said as the major factor with 64% response which influence their
purchase decision. Second and third importance was given to availability and
taste by 32% and 29%. Quality 07%, Fat content 11%, thickness 07% and
promotional activities 11% are not major factors which prevents them for not
being the customers.
The items like pot curd, Masala lassi, Sweet lassi has an extraordinary potential to
develop in the business sector however the mindfulness is minimal less. So the
organization must make suitable strides so as to build the mindfulness. What's
more, much exertion is expected to advance Khoa and Paneer.
Amid the study I came to realize that the accessibility of the milk items other than
milk is less. So the other milk items additionally made accessible to client any
place the milk is accessible. That surely builds the business volume of milk items
Purchasers say they learnt in regards to the item primarily through Television,
divider compositions and pennants. Furthermore, feels TV promotions, pennants,
promotion sheets were more informatory. So the endeavors of the organization
are going in a right course. Anyway, just recommendation is to build the
recurrence TV advertisements and commercial sheets
The clients expect Quality, taste and accessibility while acquiring the milk and
milk items and the organization has come to the desire if there should be an
occurrence of value and taste however a little exertion is expected to expand the
accessibility.
The non-clients of Nandini say cost is the real explanation behind not being. So
the organization ought to make an endeavor to make them comprehend the
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CONCLUSION
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Name: ____________________________________________
Address: ___________________________________________
Age:
a. [15-20]
b. [20-25]
c. [25-30]
b. No
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a. Curd
b.Pot curd
c.Sweet lassy
d. Masala lassy
e. Pedha
f. Khoa
g. Paneer
h. Butter
i. Ghee
4. What factors you look while purchasing the Milk and Milk Products?
a. Quality
b. Thickness
c. Fat content
d. Price
e. Taste
f. Availability
34
b. No
b. No
b. No
10. What you came to know about the NANDINI products in Awareness Campaigns?
a. Freshness of the product
b. Hygeinity in production
c. Reliability of the Brand
d. No contamination of milk like in Private sector
e. Others, If specify, ______________________________.
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b. No
If Yes
12. Which of the following factors made you to repetitive purchase NANDINI Milk
and Milk Products :
a. Quality
b. Thickness
c. Fat content
d. Price
e. Taste
f. Availability
g. Promotional activities
If No
13. Select the following reasons due to which you are not purchasing NANDINI Milk
and Milk Products :
a. Quality
b. Thickness
c. Fat content
d. Price
e. Taste
f. Availability
g. Promotional activities
THANK U
BIBLIOGRAPHY
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Economic efficiency on milk products co-operative union in North Bihar. Indian CoOperative Review
WEBSITES:
WWW.Kmfnandini.com
WWW.NDDB.com
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