4 7

DUKE APPRECIATION TRULY PRESIDENTIAL SUSTAINABLE DUKE

3
The recognition and Winners of the Are you among the
celebration of Duke Presidential Award for 5,500 Duke community
faculty and staff outstanding service were members who have
returns in May with a announced in April. The pledged to make
blog and ice cream awards are among the changes to reduce
social with music on most prestigious honors emissions at Duke?
West Campus Quad. for faculty and staff. If not, pledge now.

NEWS YOU CAN USE :: Vo l u m e 5, I s s u e 4 :: May 2010

Family Ties
DUKE’S WORKFORCE INCLUDES MANY FAMILIES WHOSE EMPLOYMENT TIES SPAN GENERATIONS

hree tiny note cards hang on a wall behind Kristy Chu’s desk in the School of Nursing.

T They are a daily reminder of her family’s Duke connections.

“Chu is a fourth generation employee: her parents, grandmother and two great
grandparents worked at Duke.
Kristy Chu, left, a School
of Nursing administrative
assistant, is a fourth
The cards, reproductions of hand-painted scenes of Kilgo Quad, Duke Chapel and other generation Duke employee.
She followed (clockwise) her
buildings, belonged to Chu’s grandmother, Ira Mae Wethington, a nurse’s aide in the 40s and parents, Rena and Don
50s. Chu’s mother, Rena Wethington, framed and hung them in her office. She passed them on Wethington; grandmother,
to Chu when she retired from Duke in 2005 after 27 years. Ira Mae Wethington (with
husband Milton); and great-
“I always knew that Duke would be a good place to work,” Chu said. “Mom and Dad grandparents, Clarence and
always told me Duke wasn’t going to close its doors. It was a secure working environment.” Lilly Mangum.
Chu is among many families for whom working at Duke is a tradition. There’s Gwen
Rogers, who followed in the footsteps of her mother. And there’s the Childers family:
four sisters who currently work at Duke.
“Duke staff are our best recruiters,” said Sally Allison, assistant director for Duke
Recruitment. “When you feel so good about where you work that you want your family
to experience that, then that is some of the best proof of the value of working here.”
When Chu’s mother phoned in 1998 to tell her the School of Nursing needed a staff
assistant, Chu drove from Chapel Hill during a lunch break from her receptionist’s job at
a realtor’s office to apply. When the offer came, she took it, and her career blossomed.
“I’ve been able to work my way up from clerk five to administrative assistant – all
here at the School of Nursing,” she said.
Chu’s father, Don Wethington, was delighted that his daughter joined Duke. The valuable
benefits lured him to Duke as a carpenter in his 40s. He had worked for local businesses but
was beginning to worry about his future. “I was lucky enough to get a job at Duke,” he said.
“Better pay, a retirement plan, medical insurance. I was happy to stay until I retired.”
During his 21 years at Duke with Engineering and Operations, Chu’s father helped
renovate Duke Clinic, where he had spent evenings as a boy waiting for his mother’s nursing
shift to end. He also followed in the footsteps of his grandparents, Lilly and Clarence Mangum,
both of whom retired from Duke in the 1960s. Family lore says Lilly was a housekeeper, and
Clarence sterilized operating room instruments soon after Duke Hospital opened in the 1930s.
Chu didn’t know about her great-grandparents’ Duke connection until she researched the
history of the note cards.
“I guess we didn’t ever really talk about the family connection to Duke because it seemed
so natural,” she said. “Duke has just always been there, always a part of our lives. I can’t imagine
life without it.”
>> See FAMILY TIES, BACK PAGE
Top Photo: The sisters in the Childers family have almost 100 years of combined Duke service.
Left to right are Lou Ann Mitchell, Nancy Terry, Jane Delionbach and Joan Riddle.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing This paper consists of 30% recycled
2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters post-consumer fiber. Please recycle after reading.
 Editor’s
Note
LEANORA MINAI
Newsbriefs
Leanora.Minai@duke.edu
Are you fiscally fit? Summer fun in the gardens
Duke Human Resources will host Financial Fitness Week for staff and This summer, enjoy music, movies

T
he last time I wrote about Shape
Up Duke, the fitness challenge that
began in January, I was struggling
to meet my goal of 10,000 daily steps
on the pedometer.
A lot has changed.
I’m now running up to 45 minutes
a clip several days a week, thanks in part
to the challenge. Shape Up Duke raised
my awareness about my lack of consistent,
moderate-to-high intensity activity. I
needed to get moving – and did.
By April 4, the program’s end,
I logged 2,451 exercise minutes and
walked 807,269 steps. Our “Working@Duke”
team placed 43rd among 240 teams in
exercise minutes, and 37th among 231
teams for pedometer steps.
Across Duke, more than 2,200
faculty and staff combined to exercise
3.2 million minutes, lose 7,082 pounds
and take more than 793 million steps,
equivalent to nearly 400,000 miles.
The Medical Center logged the highest
numbers in each category, followed by
the University, and then Duke Hospital
and Durham Regional and Duke
Raleigh hospitals. (See story Page 4).
“The participants loved the
connection with others, and the
competitive side of the program,” said
Liz Grabosky, fitness program manager
for LIVE FOR LIFE, Duke’s employee
wellness program and challenge
organizer. “Through their teams, they
got to know each other better by
working out together and giving each
other feedback.”
Participant survey results show
68 percent made a lifestyle change;
71 percent are more physically active
and 55 percent eat a healthier diet.
Count me among the participants
more motivated, focused and accountable
for achieving my ongoing fitness goals.
faculty and their immediate family members May 17-20.
The week’s events are free for Duke’s workforce, and include
workshops on financial planning topics such as setting long-term
financial goals, saving for retirement, understanding social security
and the basics of investing. Representatives from the Duke Federal
Credit Union, Duke Benefits and financial benefit providers will also be
available at information booths to answer questions.
The dates and locations of the financial workshops are: Monday,
May 17, Durham Regional Hospital (1:30 p.m. to 5:30 p.m.); Tuesday,
May 18, Duke Raleigh Hospital (8:45 a.m. to 3 p.m.); Wednesday, May
19, Searle Center (9 a.m. to 5 p.m.); and Thursday, May 20, Bryan
Center Von Canon rooms (8 a.m. to 5 p.m.).
On Thursday, May 20, Ernst & Young will offer two sessions of a
four-hour retirement planning workshop for employees approaching
retirement – 8 a.m. to noon, and 1 p.m. to 5 p.m. – in the Griffith
Theater in the Bryan Center. Reservations are required.
Due to limited space, reservations are also recommended for
other workshops. For the full schedule and to reserve a seat, visit
hr.duke.edu/financialfitness.
Record number receive flu shots
With the flu season over, it appears Duke faculty and staff are a big
reason the one-two punch of the 2009 H1N1 flu and seasonal flu virus
was never as bad as advertised.
The Duke workforce turned out in record numbers for the
seasonal flu vaccine this season, which caused a lowered threat of a
flu outbreak, said Dr. George Jackson, director of Employee
Occupational Health and Wellness. More than 16,000 seasonal flu
vaccinations were administered since October – about half of all
faculty and staff, and 4,357 more than in 2008. In addition, more than
10,350 employees also received a free vaccine for the 2009 H1N1 flu.
Jackson said the positive outcome is a result of the vaccine and
employees following recommended health steps like washing hands.
“So many people got the message about how to avoid getting sick and
it had a major payoff,” Jackson said. “People were much wiser about
their health this year by getting a shot and improving hygiene by
washing hands often.”
Correction
Katie Lattimore’s name was incorrect in “Volunteering for
Science,” a March cover story about how employees advance
scientific discovery through Duke clinical trials.
and a family fun day in the Sarah P.
Duke Gardens.
On Wednesday evenings,
Duke Performances will host its
Music in the Gardens concerts,
which include a mix of classical
performers and indie rock with
local ties. The series begins May
26 with the Annuals, an indie band from
Raleigh. Duke employees can purchase tickets for $5; general public
tickets are $10. Visit dukeperformances.duke.edu for information.
For those who prefer the big screen, the Gardens plans to
present its free summer movie series on the south lawn.
And on May 30, the Gardens will also host a free Family Fun Day
from 11 a.m. to 2 p.m., which includes a public parade led by
Paperhand Puppet Intervention.
Visit sarahpdukegardens.org for movie and other event updates.
Two gyms added to discount
Duke Fitness Club memberships
Two fitness clubs in Wake County now offer Duke faculty and staff and
their families discount memberships through the Duke Fitness Club.
Healthtrax Fitness, 8300 Health Park in Raleigh, and Gold’s Gym,
with locations in Cary, Durham, and Raleigh, were added in part due to
the closing of several fitness locations last year and to expand options
for a growing number of employees who live in Wake County.
“We reviewed several applications from clubs that were
interested in becoming part of the Duke Fitness Club program. We
felt that Healthtrax and Gold’s Gym offered the most flexibility and
the best options for services and locations,” said Elizabeth Grabosky,
fitness manager for Live for Life, Duke’s employee wellness program.
Enrollment in the Duke Fitness Club is coordinated through LIVE
FOR LIFE. Membership fees are paid through payroll deduction. For
more information or to sign up, visit hr.duke.edu/fitness or call LIVE
FOR LIFE at (919) 684-3136.
Letters to the Editor must include name and contact information.
E-mail letters to working@duke.edu or mail them to Working@Duke
Editor, Box 90496, Durham, NC 27708. Fax letters to
(919) 681-7926. Please keep length to no more than 200 words.

Q&A: Compensation program for 2010-11

n mid-March, President Richard H. Brodhead offered an update Q: Will performance evaluations still be done this year?

I on Duke’s financial situation, which included news about significant

budget reductions of more than $50 million.
“But we are not free to let up now,” Brodhead said. “In order to
assure Duke’s future strength, we have to finish the task of working
our way back to a sustainable budget base.”
As part of the budget realignment,
employees’ base salaries will remain
Yes, the performance evaluation is an important part of professional and
career development and is essential for setting goals for the coming year.
Additionally, the lump sum payment is tied to a performance rating of
“Successful” or “Exceptional.” Anyone rated as “Needs Improvement” or
who is in a performance improvement plan as of June 30 is not eligible
for the lump sum payment.
Q: If I am eligible to receive the lump sum

“
unchanged this year to help close an payment, will it be subject to deductions?
estimated $100 million deficit by 2012. We remain Yes, the payment is subject to all applicable
Similar to last year, however, University state, federal and FICA taxes.
faculty and staff earning $80,000 or less will enormously
receive a $1,000 one-time lump payment in appreciative of our Q: Will senior officers of the University
July, provided they are successfully meeting employees, both for receive a pay increase this year?
the expectations of their school or No.
department.
the excellent work you
Q: Will this program help avoid layoffs?
“We remain enormously appreciative do every day and for
Duke cannot make permanent salary
of our employees, both for the excellent work your willingness to make a shared sacrifice increases at this time without aggravating
you do every day and for your willingness
to make a shared sacrifice to help meet our
to help meet our current challenge.” future budget problems and jeopardizing
— President Richard H. Brodhead jobs. To put the salary decision in
current challenge,” Brodhead said. perspective, last year the lump sum payment
Duke University Health System helped save $18 million, which protected
employees are covered by a separate policy, and employees whose positions the equivalent of 200 jobs. Thanks to initiatives such as the retirement
reside within a collective bargaining unit will be governed under the terms incentive programs, close attention to vacancy management, and
of those respective contracts. improvements to efficiency at all levels, there has been significant progress
Q: Why was $80,000 chosen as the salary cap? with respect to reducing the University’s operating budget by 2012. With
The intent was to try and cover more employees who have been impacted a focus on the changes already underway and a continued commitment to
more severely by the recession. The threshold for eligibility moved from further reduce costs as we move forward, the probability of large scale
$50,000 last year to $80,000 this year and covers the majority of employees. layoffs has been substantially reduced.
The $80,000 salary cap was determined by projecting how many people
— By the Office of Communication Services
could get the $1,000 lump sum with the limited funds available.

2
Duke Appreciation 2010
L
ast May, Bonnie Turner thanked her
supervisor in a new way: she wrote an entry
on the Duke Appreciation employee blog.
“I truly and whole heartedly appreciate my
supervisor, Eleanor Hardy,” wrote Turner, a staff
specialist in Employee Occupational Health and
Wellness. “She knows how to turn your gray skies to
blue with a funny comment, or a hug and a smile.”
Hardy was touched when she read the entry.
“In all the 30 years that I have worked at
Duke, nobody has ever done that kind of thing to
say thanks to me,” Hardy said. “It made my day.”
This month, the blog returns for Duke
Appreciation 2010, the annual celebration and
recognition of Duke’s 32,000 faculty and staff.
Other recognition events in May include an ice
cream social with music on the Quad, an employee
art show and family activities at Sarah P. Duke
Gardens and Durham Bulls Athletic Park.
The celebration also includes “Night of Duke
Stars,” an invitation-only event for employees
Duke
Stars
celebrating career milestones of 10 or more years.
“Duke has had a long tradition of expressing
appreciation to our colleagues who are
committed to the institution’s mission and
Each year, Duke pays special tribute
values,” said Kyle Cavanaugh, vice president for
to faculty and staff celebrating career
Human Resources. “Although our current
milestones of 10 or more years at
economic situation has required modifications to
the Night of Duke Stars, an
our employee appreciation events, it is important
invitation-only event. More than
to take time to say, ‘thank you.’”
2,300 employees are celebrating
Employees can say thank you in a new way
milestones. Here’s a look at what
by giving a colleague a “MARKET-GRAM” from
some Duke stars say about Duke.
the Duke Farmers Market. Employees who
purchase fruit, flowers or other small items at
“I think my peers are
Friday markets in May can pick up a free fabulous to work
bookmark gift tag from the LIVE FOR LIFE with.”
table with one of several messages like “working — Kay Webb
Theater Operations
at Duke with you is sweet.” 15 years

“If you really want to

learn something, you
will learn it here.”
— James Campbell
Duke Raleigh Hospital
15 years

“I gain a great sense

of self worth knowing
that because I came to
work and did my job
today, somebody else
had an easier day.”
— Alonzo Felder
School of Law
25 years

Duke employees enjoyed music by Carnavalito last year as part of the “Everyone that has
Duke Appreciation event on the West Campus Quad. This year, enjoy ever been a supervisor
music by Sensory Expressions at the Music, Art & Ice Cream on the Quad to me has also been a
event May 27. mentor.”
— Debby Marshall
Parking and Transportation
25 years

“Every day when

EVENTS you go in, there is
something new and
Friday, May 7, 14, 21 & 28 there is something
MARKET-GRAMS, Duke Farmers Market
Purchase a healthy snack for a colleague and
Compliment a Colleague challenging.”
— Geneva J. Smith
Department of Pediatrics
personalize it with a free bookmark gift tag. Post a compliment about a 35 years

colleague on the “Making a

Saturday, May 22 Difference” Duke Appreciation “One thing about Duke
Duke Family Night, Durham Bulls Athletic
Park blog. Tell the Duke community how that amazes me is they
are not afraid to take a
Employee $10 game package: one reserved terrace a co-worker makes a difference. chance of doing some-
seat and national champion hat. Purchase tickets Post your note at thing a little different.”
through the Duke Appreciation website or visit
the stadium box office.
hr.duke.edu/appreciation. — Dennis Clements
Duke Global Health
Institute & Pediatrics
35 years
Thursday, May 27
11:30 a.m. to 2 p.m. “We do miracles here
Music, Art & Ice Cream on the Quad every day at this
Bring lunch, join colleagues for art exhibits, ice hospital.”
cream and music with the steel drum band, — Joyce Teston
Sensory Expressions. (Rain date: May 28) Duke Hospital
45 years

Sunday, May 30
11 a.m. to 2 p.m.
Sarah P. Duke Gardens Family Fun Day
Garden-themed activities and a participatory
VOICES:
parade led by the Paperhand Puppet Intervention. Hear more from these Duke
(Rain date: June 6). Stars at hr.duke.edu/
appreciation
For other Duke Appreciation events, visit
hr.duke.edu/appreciation
3
For everything Duke Appreciation 2010, visit hr.duke.edu/appreciation
 Presidential awards
he winners of the Presidential Award for 2009 for outstanding service were honored by President Richard H. Brodhead in

T April. The awards, among the most prestigious honor given to Duke staff and faculty, recognize their distinctive contributions
to Duke University & Health System over the year. Each recipient received a Presidential Medallion and check for $1,000.
Also, 21 faculty and staff members were recognized as meritorious winners and received an award and $100.

Carey Reid Babinec Donna Prince Catherine Beaver Suzanne Brown Dr. Karen St. Claire

Service/Maintenance Clerical/Office Managerial Clinical/Professional Executive Leadership

Carey Reid Babinec
Master Plumber
Facilities Management
“He’s very ingenious in
handling problems,” said
nominator Marcia Kirinus,
managerial director of Duke’s
Plant Growth Facility. “Reid
doesn’t throw his hands up
and say, ‘It can’t be done.’
Instead, he thinks about it
and comes back with a
solution. Whenever we have a
tricky plumbing situation that
requires thoughtful solutions,
Reid is our man. He’s a great
plumber, a great
communicator and smart.”
Support
Donna Prince
Staff Assistant
Dermatology
“On a daily basis in the clinic,
new patients will ask if they
can meet Donna, as her
caring and support were
clearly relayed through their
telephone conversations,” said
nominator Kelly Carter
Nelson, director of the
Pigmented Lesion Clinic. “I
have had new patients bring
in flowers and cookies for
Donna, without ever having
laid eyes on her, because they
were so touched by her
compassionate nature when
they were scheduling their
appointment.”
Catherine Beaver
Business Manager
English
“I cannot think of anyone
who better exemplifies the
spirit of service, creative
administration, people
management and
administrative excellence,”
said nominator Cathy
Davidson, the Ruth F.
DeVarney Professor of
English and John Hope
Franklin Humanities Institute
Professor of Interdisciplinary
Studies. “She is not only a
professional’s professional, she
is a great human being, with a
big heart and an ability to
listen that is almost
unparalleled.”
Suzanne Brown
Administrative Director,
International Studies, Law School
“Suzanne brings to her work
the highest degree of
commitment, respects the
need to be detail-oriented,
expecting quality work not
only from herself, but also
from her international
population,” said nominator
Paul Bumbalough, senior
international student/scholar
advisor. “…Students and
scholars quickly recognize
in Suzanne that she possesses
a keen understanding of
university policy, a genuine
care for them as individuals
and a welcome sense of humor
that can quickly help to put
them at ease.”
Dr. Karen St. Claire
Medical Director, Child Abuse
and Neglect Service Pediatrics
“Her willingness to come in
at all hours to see and care for
these children is extraordinary
…,” said nominator Dr.
Michael Frank, professor of
pediatrics. “Her work brings
enormous credit to Duke and
is well recognized in the
pediatric community. Her
efforts have literally saved the
lives of children and allowed
them to become productive
citizens.”

Workforce loses 7,000 pounds in challenge

rian minutes, lose 7,082 pounds and take standings through Shape Up Duke’s

B Shepherd
wasn’t
going to join
more than 793 million steps,
equivalent of nearly 400,000 miles.
Duke’s Medical Center logged the
website.
Participants received a digital
pedometer, exercise logbook and
Shape Up highest numbers in each category, Shape Up Duke wristband in Duke
Duke, but once followed by university employees, blue. Participants also received a pass
the fitness Duke Hospital, Durham Regional for up to five free visits to gyms.
competition Hospital and Duke Raleigh Hospital. “We all went beyond what we
ended, he was In addition to the Emergency thought we’d do because we kept
Left to right: Phillip Day, Stephanie glad he did. Department Fat Incinerators, “Keisha’s looking at other teams’ numbers and
Rasmussen, Brian Shepherd, Shannon After more than 200 other teams Hardworkers,” a team from the Health wanted to kick it up a notch,.” said
Hodnett and Stephanie Reese were
among members of the Emergency registered, Shepherd formed his own System’s Transplant Collections Ruth Montague, a lab research analyst
Department Fat Incinerators team.
Not pictured are Melissa Latorra and team with seven co-workers to take department, won the most weight lost in the Biology Department who
Jason Sacayan. part in the 12-week challenge that competition category. Members of formed “Model Systems.”
started in January and concluded April Keisha’s team lost an average 7.2 Model Systems’ eight team members
Shape Up Duke 4. Shepherd lost more than 20 percent of their weight from January. finished fourth in exercise minutes and
Team Winners pounds, feels better than he has in “We couldn’t have asked for more second in pedometer steps by making
years and his team, “Emergency enthusiasm and better results from all small changes to daily routines, like
Weight Loss Department Fat Incinerators,” placed our participants,” said Julie Joyner, walking around French Family Science
1. Keisha’s Hardworkers
first in the exercise minutes and manager for LIVE FOR LIFE, Duke’s Center or climbing stairs.
2. The Healthy Devils
3. The Heavy Breathers pedometer steps categories. employee wellness program that “I’m clearly much healthier, and
“It’s been one of the best things sponsored Shape Up. “Everyone that’s an incentive to stick with my
Exercise Minutes that Duke has ever offered to its should be very proud at taking a fitness program,” said Montague,
1. Emergency Department employees,” said Shepherd, monitor proactive step toward improving their noting improvements in her
Fat Incinerators health and quality of life.” cholesterol and blood pressure.
technician in the Emergency
2. Winter Run Walk
3. The Dream Team Department of Duke Hospital. “Shape As part of Shape Up Duke, “I have more energy, my body has
Up inspired me to get back to working faculty and staff created teams of five changed a bit and my fitness has
Pedometer Steps out full force.” to 11 members to compete in three increased. It’s great.”
1. Emergency Department He wasn’t alone. More than 2,200 categories: weight loss, exercise
Fat Incinerators — By Bryan Roth
faculty and staff across Duke minutes and pedometer steps. Each Writer, Office of Communication Services
2. Model Systems
combined to exercise 3.2 million team participated in one, two or all
3. Rapid Response
Renegades categories and followed team
4

For more fitness programs, visit hr.duke.edu/liveforlife

 NCAA basketball championship
items flying off shelves
ristin LoBiondo loves Duke basketball and wanted to be among the “The day after the game, we were doing about 15 times more business

K first fans to get merchandise after the Duke men’s basketball team
won the NCAA National Championship.
Following Duke’s welcome home celebration April 6 in Cameron
than we do on a normal day,” said Tom Craig, merchandise manager for
Duke Stores. “These items will probably be hot commodities through this
summer and even into next fall.”
To help with the increase in stock and sales, Duke
Indoor Stadium, LoBiondo stopped by the Duke University
Store in the Bryan Center to pick up a T-shirt for herself Stores brought in 15 temporary workers to
as well as her dad and sister. She’s not done yet. supplement staff. That was helpful for
“I’ll probably get a few other things like a hat, Stephanie Helms Pickett, who showed up
and I’ve been waiting to get a new Duke license at the Bryan Center store at 10:30 a.m. the
plate cover for my car,” said LoBiondo, an event day after the championship game to buy
coordinator with the Office of Student Affairs T-shirts for herself, her husband and
and Facilities. “Through high school and her pastor.
college, I had a plain Duke license cover “I desired to have a memento
that got bent up, so I’ve been waiting for as a reminder of the team’s
that moment to get a new one, and it’s significant achievement,” said
finally here.” Helms Pickett, director of
LoBiondo isn’t the only one scooping assessment and professional
up Duke basketball gear in the wake of the development programs for
championship. On the day after the game, Duke Student Affairs. “I’m an absolute
Stores estimates that between 20,000 and 22,000 T- basketball fan and bought a shirt for
shirts were sold through stores on campus, online or at myself out of pride and excitement of being a
the welcome home rally. There were 27 versions of part of the Duke community.”
championship T-shirts originally ordered among the With such a strong demand, Craig said he
more than 100 pieces of national champions expects Duke Stores to generate more revenue from
merchandise sold through Duke Stores. selling championship merchandise.
In the first week after the game, more than 52,000 “This has been like graduation, alumni
T-shirts and about 3,000 baseball caps were sold weekend and summer campus tours all rolled
through Duke Stores. Top sellers have been the “Locker into one,” he said. “It’s like our own little
Room” shirts and hats, as worn by the Blue Devils stimulus package.”
immediately after their championship win against
Butler University. More than 12,000 Locker Room — By Bryan Roth
T-shirts were sold in the first week. Writer, Office of Communication Services
The Locker Room T-shirt was worn by Duke after the NCAA championship win.
It costs $20 though Duke Stores on campus or online at dukestores.duke.edu.

PERQS
E M P LOY E E D I S CO U N TS

Take me out to the Durham Bulls game

Be the first to know
Learn about special
PERQS discounts,
including Durham Bulls
tickets, by signing
up for the PERQS
e-mail listserve at
hr.duke.edu/discounts.
The e-mail includes offers
that may not be listed on
the PERQS website.
For Durham Bulls information
and stadium directions, visit
dbulls.com
T he first time Salvatore Mungal saw
a baseball game, he thought it odd
that players used gloves.
“I grew up in the West Indies playing
cricket, where you don’t use gloves,”
he said.
In college in New York, fast balls pitched
by friends turned his bare hands red, so
he decided to pick up a glove. Friends
may have taught him that lesson, but his
wife, Audrey, turned him into a baseball
fan. “She’s a Mets fan,” he said. “We
watched a lot of games together.”
Mungal, a bioinformatics analyst at the
Duke Cancer Center, often purchases
Durham Bulls baseball tickets for family
gatherings through PERQS, Duke’s
employee discount program.
“Whenever someone visits we make a
point of getting a big troop of people
together,” he said. “We can have up to
a dozen people go, so it really helps
to get a discount.”
The Durham Bulls, whose season runs
through September, offers Duke faculty
and staff discount tickets to select games
through PERQS. The discount varies
game to game, from savings on tickets to
game packages that include a ticket plus
Bulls memorabilia or coupons for food
and drinks from stadium vendors.
The discounts are generally only
advertised through the PERQS e-mail list,
which employees can subscribe to from
hr.duke.edu/discounts. Over 175
businesses or vendors offer discounts to
Duke employees, and 13,400 faculty and
staff are on the PERQS e-mail list to
learn about special offers.
Salvatore Mungal, far right, a bioinformatics
Kim Bowman, space coordinator for the
analyst at the Duke Cancer Center, enjoys a
Duke Clinical Research Institute, has Durham Bulls game with family.
used the discount tickets to take her
family to Bulls games since her 6-year-
old son, Grant, was a toddler. “Grant nobody,” he said. “In Durham, it’s
has become a big fan,” she said. “He different. Taking the family out, eating
loves to watch Wool E. Bull ride around hot dogs, sitting close to the field, having
the field on the go cart, and cheers a few laughs. You really feel part of the
wildly when the big bull blows smoke game. You can’t beat that experience.”
to celebrate a home run.”
— By Marsha A. Green
For Mungal, fan interaction is what Senior Writer,
makes a Bulls game special. Office of Communication Services
“If you go see the Mets in New York, you
are so far from the field you feel like a
5
 Who ya gonna call? DUKE By
The Numbers
W O R K P L A C E FA C T S A N D F I G U R E S

n any given month, the Office of Information Technology fields

I more than 7,500 questions from Duke staff, faculty and students
on topics from network connectivity and software to e-mail and
computer viruses.
Now users can check out the numbers behind Duke’s most
utilized IT services as part of a new metrics initiative aimed at
explaining how OIT measures its performance.
“We’ve gotten very good at informing customers about service
outages, but these metrics will give customers a clearer picture of the
other side of the story: the majority of time that our services are up
and running reliably,” said Susan Lynge, OIT’s senior metrics analyst.
Much of the data comes from the OIT Service Desk, which tracks
how quickly calls are answered and how many requests are resolved
with the first call. Customer survey data targets five areas: courtesy, skills
and knowledge, timeliness, response quality and overall experience.
OIT’s goal is to achieve a satisfaction rating of 4.5 or higher
(out of 5) on all survey measures, for example. For the most recent
reporting period, ratings averaged about 4.7.
Maria Maschauer, who responded to a survey, said she was
pleased that OIT was sharing more detailed information about
customer feedback.
“Whether it’s a simple question or a complicated problem, or if
my computer’s just not acting right, they’re always very courteous and
willing to help,” said Maschauer, who works as the visitors and special
events coordinator in Duke’s literature program.
OIT Service Desk Tickets 2009 “When outages happened, we used to say, ‘What are they doing
over there?’ ” she said. “We didn’t understand why or what was going
The OIT Service Desk fielded nearly 91,000 questions from students, faculty and staff in
2009. Service Desk analysts connect with the Duke community by phone, Web, e-mail, a
on. It’s great to have more information now.”
walk-up location at the Link in Perkins Library, and live chat. Immediate, interactive
responses help users navigate the world of NetIDs, e-mail accounts, connectivity, operating — By Cara Bonnett
systems, spyware, viruses, enterprise applications, desktop software and other issues. Managing Editor, News & Information
Source: Office of Information Technology Office of Information Technology

Check out statistics on a variety of OIT services at www.oit.duke.edu/about/metrics

Employees score touchdown

with discount Athletic Pass
or the first time in a decade, faculty and staff can

F see how the Duke football team stacks up against

Get The Pass
To purchase the Employee
Athletic Pass, call the Duke
Athletics ticket office, (877)
375-DUKE, or visit the ticket
office in Cameron Indoor
Stadium. The office is open
8:30 a.m. to 4:30 p.m.
Monday through Friday.
For Duke football, which
begins at home Sept. 4,
Employee Pass seating is in
sections 7, 8, 9 and 10. The
women’s basketball season
begins in November. Tickets
are general admission.
6 basketball head coach Joanne P. McCallie, who led the Blue
a national champion – on the cheap.
Duke employees can now purchase the 2010-11
Employee Athletic Pass to all home football and women’s
basketball games. The pass includes admission to the
anticipated football matchup against national champion
University of Alabama at Wallace Wade Stadium on Sept. 18.
In addition to the Alabama game, Duke will host ACC
powerhouses University of Miami and Boston College, and
rival University of North Carolina-Chapel Hill. Duke went
5-7 in 2009, its winningest season since 1994.
“With an incredible home schedule and the excitement
built around the progress the football team has made on the
field, we’re expecting 2010 to be a special season,” said Bart
Smith, director of marketing and promotions for Duke
Athletics. “Faculty and staff have purchased tickets in
record numbers the last couple years, so we can’t wait to
welcome more fans to Wallace Wade this season.”
Last year, about 2,300 employees purchased the pass,
which includes various package and ticket options that save
employees $65 to more than $500. A person can be added
to a family plan for $62.50. Here are the options:
• Single employee pass, football only – $135
• Single employee pass, football and women’s
basketball – $160
• Family employee pass, four tickets for football
only – $250
• Family employee pass, four tickets for football
and women’s basketball – $300
“Having the support of Duke faculty and staff has been
such a huge part of our success at Cameron," said women's
Friends and family gather with Babs Wise, associate director of the Office of
Undergraduate Scholars and Fellows, to tailgate before a home Duke football
game in 2009.
Devils to the ACC championship in March. “I can’t wait to
see more employees and their families come out to cheer us
on and celebrate victories with us.”
Each pass holder receives a free Duke T-shirt and
multiple chances to purchase men’s basketball tickets. A
new reserved section of Wallace Wade Stadium has also
been opened to pass holders for 2010, allowing more
people to sit closer to mid-field.
Among those fans will be Babs Wise, associate director
of the Office of Undergraduate Scholars and Fellows. Wise
said she started buying the pass after David Cutcliffe
became head coach in 2008.
“I felt that because Coach Cutcliffe was so adamant
about getting community support, the least I could do was
show up for game day and cheer him on,” Wise said. “It’s a
great deal of fun to go to the games, sit in the same place
every week and enjoy the company of other ticket holders.”
— By Bryan Roth
Writer, Office of Communication Services

GODUKE.com
Sustainable uke
YO U R S O U R C E
Rising to
the challenge
Rich Kells, assistant director of the Duke Annual Fund’s Young Alumni Program, rides his bike to work instead of driving to lower his carbon footprint.
Duke community is cutting its carbon footprint
cott Rockart knows the commute from his Chapel
S
Hill home to Duke isn’t ideal for his carbon
footprint, especially in an SUV. When he crunched
his numbers on Duke’s carbon calculator to find out just
how big his footprint was, he wasn’t happy.
It was more than 4,000 pounds of carbon a year,
enough to take about a half-acre of pine trees a year to
remove his carbon from the atmosphere.
“I’m a numbers guy, and I was curious what my numbers
were and what I could do to make things better,” said Rockart,
an assistant professor in the Fuqua School of Business. “I know
what I drive is inefficient over a long distance, but with three
kids and carpools, it’s something I need.”
With information from the carbon calculator, a tool
to see how much carbon a person emits during a year at
Duke, Rockart is trying to make changes like reusing
paper, buying local food from the Duke Farmers Market
and working from home instead of driving to work.
Rockart is among about 2,000 Duke students, faculty
and staff who have used the carbon calculator as part of
the university’s ongoing “Green Devil Challenge,” a
monthly grassroots effort led by the Campus
Sustainability Committee and Sustainable Duke to
encourage faculty, staff and students to make changes to
reduce emissions at Duke.
As part of the American College & University
Presidents' Climate Commitment, Duke has pledged to
become climate neutral by 2024. That means the
university needs to cut or offset roughly 330,000 metric
tons of greenhouse gas it produces every year. Students
and employees are asked to make smarter choices about
energy use, getting to and around campus and disposing
of waste.
Stay informed about sustainablility at duke.edu/sustainability
F O R G R E E N N E W S AT D U K E
Green Devil
Challenge
By the
Numbers
5,550+
Green Devil Pledges
One method is through the Green Devil Challenge,
which began in January. Participants are asked to accept a
variety of actions like taking the Sustainable Duke Pledge,
1,900+
which states: “I will consider the environmental, social Completed Duke Carbon
and economic impact of my daily decisions and make Calculator
every effort to reduce my ecological footprint.”
The February challenge invited Duke community
members to use the carbon calculator for a detailed report 3,500+
about their emissions and suggestions to reduce their
carbon footprint at Duke. Tips included saving energy January Challenge: Green
through “green computing” like turning off monitors Devil Pledge
when not in use. Future Green Devil Challenges include
using less water during the summer months.
“Tools like the carbon calculator make it easier for the 1,100+
Duke community to measure its impact and take action,” said February Challenge: Use
Tavey McDaniel Capps, Duke’s environmental sustainability Duke’s Carbon Calculator
program director. “It will help us institutionally to reduce our
carbon footprint, since we rely heavily on individual behavior
change to help us meet our goal of neutrality.” 600+
After receiving a “Challenge” e-mail in February, Rich
Kells took the Sustainable Duke Pledge and promised to March Challenge: Use less
reduce his ecological footprint. Kells, assistant director of electricity
the Duke Annual Fund’s Young Alumni Program, said
that because of the challenge, he plans to occasionally
walk or bike about a mile to his office on West Main 450+
Street instead of driving to work. April Challenge: Carpool,
“I had thought about doing it before, but going bike or use public
online and making a commitment to take the action transportation
makes it more real, so now I plan on building these
changes into my life,” Kells said. “It’s important to make
these changes through collective action because if 100 (Figures through April 1)
Duke employees decide to not drive to work with me, it’s
going to have an impact.”
— By Bryan Roth
Writer, Office of Communication Services
7
WORKING@ DUKE

HOW TO REACH US
Editor: Leanora Minai
dialogue@Duke
(919) 681-4533
leanora.minai@duke.edu “What Duke colleague or unit goes above and beyond
Assistant Vice President: in making a difference at Duke?”
Paul S. Grantham

“
(919) 681-4534
I’d highlight Gary Glass, who works in Counseling and Psychological Services. Gary is so
paul.grantham@duke.edu impressive to me because of his outstanding ability to connect to both students and staff.
He has a calming presence that assists tremendously during critical incidents. He also continually
Graphic Design & Layout: pushes for dialogue about important student issues and provides new knowledge about how to
Paul Figuerado respond to these issues. Finally, he can always be counted on for a warm smile.”
Joe Gonzalez
Photography: Bryan Roth and Marsha Associate dean, Residential Life

Got a
Green, Office of Communication 6 years at Duke
Services, and Duke University
Photography.

“ story
There are so many people – our drivers, meter clerks, sorters
Working@Duke is published monthly and retail section. A great deal of mail gets pushed through
by Duke’s Office of Communication Postal Operations to get where it needs to go. Our groups work as a
Services. We invite your whole unit, so if one section fails, the whole system fails. We all work

idea?
feedback and suggestions for really well together and if someone is out, you don’t even have to say
future story topics. anything because someone will step up and get the extra work done.”
Robyn Johnson
Please write us at Sorting supervisor, Postal Operations
4 years at Duke
working@duke.edu or Write
Working@Duke, Box 90496, working@duke.edu

“
705 Broad St., Durham, NC 27708
I appreciate all the support staff at The Link. There was one
Call us at (919) 684-4345.
time recently when a student lost their data from their or Call
computer, so one of our analysts spent all night with them recovering 681-4533
Send faxes to (919) 681-7926.
the data. They saved the student’s entire semester of work. There’s
also times when registration for classes starts early in the morning,
and we’ve got people on conference calls at 5 a.m. to make sure all
the applications are functioning and then conference calls at 6 and
7 a.m. just to make sure everyone can register for what they want.”
Jason Bischoff
Tech team lead, OIT Service Desk Join the Facebook fan
1 year at Duke page for Working@Duke at
— By Bryan Roth facebook.com/workingatduke
Writer, Office of Communication Services

Family Ties
CONTINUED FROM PAGE 1
Watching Her Mom
Gwen Rogers remembers visiting Duke as a child and watching her
mother prepare research specimens in a laboratory. “I would sit by her in the
lab, or walk over to old Baker House with her to collect samples,” Rogers
said. “I got to see so many different professionals at work, and I got to know
my mother’s colleagues
real well.”
With fond memories
of the work environment,
it was an easy choice for
Rogers, then in her 20s,
to apply to Duke.
“A lot of my family
and friends worked for
Duke,” Rogers said. “I
wanted to make myself a
Gwen Rogers, left, used Duke’s Employee Tuition Assistance part of that environment.”
Program to help pay for her education at North Carolina
She began as an
Central University. She celebrated graduation with her late
uncle Jasper Harris, right, who passed away in 2009 a few anesthesiology medical
months after graduation. supply assembler in
1988. Over the years, she
climbed the ladder to her current position as staff assistant in Women’s
Studies. “I wanted to exceed – to better myself with each move,” she said.
That ambition led Rogers to Duke’s Employee Tuition Assistance
program in 2006. Her dream: become the first person in her immediate
family to earn a college degree. Thanks in part to Duke’s tuition program,
her dream came true in 2008 when she graduated with top honors from
North Carolina Central University with a degree in business information
technology and a concentration in Information Systems.
Among those in attendance at commencement was her mother,
Mattie Harris, who retired as a Duke research technician in 2007.
“I was so proud of her for pushing herself, working full time and
going to class,” Harris said. “She got a lot of support from family and
friends, and from her manager at Duke. When you have people who care,
you are willing to push yourself to the limit.”
Four Sisters
Nancy Terry, a senior program coordinator in the Pulmonary
Division, doesn’t have to look far to find her family at Duke.
She and three of her sisters – all with the maiden name Childers –
work within Duke University Medical Center.
Terry was the first of the family to arrive, accepting a job as an
accounting clerk in the Private Diagnostic Clinic in 1973. In the 1980s,
her three younger sisters joined her at Duke.
She encouraged her youngest sister, Jane Delionbach, to apply for a
receptionist position in 1983.
“I had seen Nancy move up quite a bit in 10 years,” said Delionbach,
administrative assistant for the vice dean of Finance and Resource
Planning in the School of Medicine. “I knew there was a lot of
opportunity at Duke.”
A few months later, Joan Riddle, the middle sister, signed on as a
nurse. And Lou Ann Mitchell, the second-to-youngest, joined Duke in
1984 as a security officer. She is now an administrative assistant in the
Duke Clinical Research Institute.
With nearly 100 years of service among them and experience in more
than 20 departments, the sisters have created a web of Duke contacts.
“If we don’t know someone in a department, we always seem to know
someone who does,” said Riddle, a staff nurse for Duke Women’s Health
Associates.
Tracy Chelenza, a family friend and Duke employee, said the
network is a valuable asset of the sisters’ longevity at Duke. She frequently
calls the sisters for names of department contacts. “They can help make
that first contact with someone quicker, less cumbersome,” she said.
The sisters never planned on working for the same institution but
enjoy the close proximity.
“We are all on speed dial,” Delionbach said. “But it is nice to be able
to pop around and see each other on a break if we need to.”
— By Marsha A. Green
Senior Writer, Office of Communication Services

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