PRACTICUM REPORT

On
Paradise Garden Resort Hotel and Convention Center
Manggayad Manoc-Manoc, Boracay Island, Aklan, 5608
April 16, 2015 May 10, 2015

In partial fulfillment of the requirements for the course

Practicum 1 (400 hours) Food and Beverage
Lyceum of the Philippines University
College of International Tourism and Hospitality Management
Intramuros, Manila
SY 2014-2015(summer)
SUBMITTED TO
Mr. Roberto Z. Zozobrado

SUBMITTED BY:
Joffrie Emerson M. Mendoza
09151972743
1218 Barcelona St. Tondo, Manila
SUBMITTED ON
November 21, 2015
TRAINING PERIOD (April 16, 2015 May 10, 2015)

Table of Contents
I. Title Page

II. Table of Contents

III. Introduction
History

a. Name and General location

b. Objective/ Restaurants Philosophy

c. Ownership/Management

d. Organizational Chart

e. Facilities

f. Outstanding characteristics of the establishment

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IV. Discussion of Findings/Analysis/Recommendation

a. AREAS OF CONCERN
Organizational Structure

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Facilities, Eqiupements etc.

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Manpower-scheduling, work method,

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Styles of communication
Work atmosphere, inter-personal relations

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Sanitation procedures/ practices

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b. STRENGTHS

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c. IMPROVEMENT AREAS/ WEAKNESSES

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d. RECOMMENDATIONS

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V. Conclusion

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VI. Bibliography

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III. INTRODUCTION

History

Paradise Garden Resort Hotel and Convention Center (formerly One MGM Boracay) is an oasis
of tranquility situated on Boracay Island, famed for its stretches of powder-white beaches and
crystal clear waters. Paradise Garden Resort Hotel & Convention Center opened its door in
public on February 2000.

This ornamental building built in its own style, beautifully located and superbly equipped with
modern amenities, this hotel is managed by a group of professionals with experience in five-star
hotel where you can depend on to meet your all expectations with five star touches with an
affordable price. This magnificent hotel is unequalled for the worm hospitality and personalized
service in harmony with Bangladeshi culture.

Paradise Garden Resort Hotel and Convention Center is strategically located directly in White
Beach Station 3. The resort stretches from the beach all the way to the roadside as it gives
convenient access to the Main Road through the resorts opposite gate entrance. The location is
beside E-Mall where many souvenir shops are located.

a. Name and General Location

Company Name: Paradise Garden Resort Hotel and Convention Center

Address: Manggayad Manoc-Manoc, Boracay Island, Aklan, 5608

b. Objectives & Philosophy

Philosophy:

Paradise Garden Resort Hotel and Convention Center believes that quality is a critical factor to
become more competitive, and is committed to this Quality Culture. We urge employees,
suppliers, clients and the community to join us and support the QC100 Total Quality
Management Model to create better resorts on Boracay and better holiday experiences for our
guests.
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Mission:
Paradise Garden Resort Hotel & Convention Center is committed to publicizing this Quality
Culture with Employees, suppliers, clients and the community, supported by the QC100 Total
Quality Management Model, the principles of which are the following:

Quality is a consequence of valuing customer satisfaction and obtaining positive business

results.
Meet the quality levels established in the company in accordance with the QC100 Points

of quality.
Encourage participation and teamwork for decision making.
Satisfy the needs of our clients and meet their expectations.
Provide human resources, both technical and economic, to achieve continuous

improvement and respect for the environment.

Manage human resources in our company to achieve the maximum potential
Make employees aware of the importance of concentration on the most profitable areas of
activity, to achieve the best business results.

c. Ownership/ Management
The hotel is managed by a group of professionals with experience in five-star hotel set up in
February 2000 to operate the Paradise Garden Resort Hotel and Convention Center, catering to
hotel accommodation and services.
Mr. Joey Pea, as President, established the company. The hotel has enjoyed rapid growth since
its establishment and plans for further development in the near future.
d. Organizational chart

F&B DEPARTMENT

MR. JESUS ALLERA

Food and Beverage Manager

MR. JOEL BITCO

Assistant Food and Beverage
Manager

MS. FRANCHESKA CRUZ

MR. RONALD LEMIT

Events Specialist

Captain Waiter (Trystbar)

MR. JUNEL ALMASOL

MR. WILFREDO DIANCO

Commis 1

Captain Waiter (Sunset View

Restobar)

MR. CRIS CERILLO

MR. CLOYD DELA CRUZ

Steward

Bar Captain (Trystbar and

Sunset View Restobar)

Ms. VERONICA CRUZ

MR. ELMER VERIC

MR. JUN RAY ARCAN

Cashier

Bartender

Waiter Staff

e. Facilities
Set in 15,000 sqm of Tropical Garden with direct beach access, Paradise Garden Resort Hotel
and Convention Center is a perfect retreat. Guests can just lie back and allow the resorts
peaceful serenity and privacy wash over them. With its direct beach access, Swimming Pool,
Jacuzzi, Beachfront Bar & Restaurant, and Spa and Massage Center, Paradise Garden Resort
provides the amenities which will make your summer vacation complete. The resort offers 168
modern rooms, ranging from Deluxe Room, Superior Deluxe Room, Junior Suite Room, One
Bedroom Suite, Two-Bedroom Suite and Royal Suite. Paradise Garden Resort Hotel and
Convention Center also offers Convention and Function Rooms, making it ideal for Corporate
Functions, Team Building and special events, such as weddings.

Deluxe Room

Suite Room

Reception/Lobby

Mabuhay Convention Center

Restaurant

Swimming Pool

G-MAX Slingshot/Billards

f. Outstanding Characteristics of the Establishment

Paradise Garden Resort Hotel and Convention Center offers a short or long term stays welcome.
Paradise Garden Resort Hotel and Convention Center offers a private beach area and water
sports facilities. They have 3 outdoor pools, restaurant, coffee shop, business center, meeting
facilities, fitness center, and even souvenir shop. This resort offers rooms with views of tropical
landscapes from private balconies; and amenities such as air conditioning, private bathroom with
hot and cold shower, bathtub, LCD cable TV, telephone, safety deposit box, mini refrigerator,
and Wi-Fi internet access.
Paradise Garden Resort Hotel and Convention Center is located at Station 3, a 10-minute drive
from Cagban Jetty Port and offers easy access to the Domestic and International Airports. Car
hire is available at this hotel and the area is popular for golfing. D'Mall Boracay is 1.1 km from
Paradise Garden Resort, while Boracay White Beach is 1.2 km away.

IV. DISCUSSION OF FINDINGS/ ANALYSIS/ RECOMMENDATION

DEPARTMENT: FOOD AND BEVERAGE
(FRONT OF THE HOUSE/ DINE- IN)
a. Areas of Concern
1. Organizational Structure

Restaurant General manager

- The person of general authority who performs all reasonable tasks in
conducting the usual and customary business of the principal head or owner.
Usually oversees most or all of the firm's marketing and sales functions as well as
the day-to-day operations of the business.

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Assistant General Manager

- Helps the general manager perform the duties required to keep the
restaurant running smoothly. The assistant manager's duties include scheduling,
hiring, training and ensuring that waiters and other staff perform their respective
duties correctly; also maintain health and safety standards.

Shift Manager
-oversees the workers in an eating establishment. He is responsible for
delegating tasks to junior members of staff and must ensure that all
customers are happy with the service they have received. He is expected to
deal with customer complaints.

Team Member
-or employee. A person who is hired to provide services to a company
on a regular basis in exchange for compensation and who does not provide
these services as part of an independent business.

2. Facilities, Equipment, etc.

The Trystbar Restaurant has a good facilities and relaxing views. It is
surrounded by gardens and very quite places to eat your breakfast. There is a
swimming pool making it as a centerpiece when you eat.

3. Manpower-Scheduling, work method, styles of communication

Shifting schedule is morning shift, mid shift and graveyard shift, this is how the
establishment scheduled their workers. The working hours per day should be maximum
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of 8 hours and minimum of 4 hours for non- regular employee. Deployment of staff
depends upon the needs and sales trend. They can communicate with their customers
using phone, internet and also by visiting the store.
4. Work Atmosphere
The work atmosphere is relaxing and at the same time enjoyable because of the
approachable and jolly employee and OJT. At lunch, there are live bands performing, it
adds more color for the customer satisfaction. At dinner, especially in the beachfront
restaurant, there are fire dancers, live bands at acoustics performing to entertain the guest.
The restaurant is spacious, it also hasa clean and organized surroundings. The set up for
every table is always organized. The place is presentable enough for the customers
satisfaction.
5. Sanitation Procedures/ Practices
Food safety is the most important part in their restaurant. Before entering the
kitchen it is required to wash hands first before entering. They segregate the food
properly to avoid food contamination. They make sure that the product is stored in a
clean, dry, safe and in proper temperature to have good quality product. All chillers reach
the required temperature to have good quality product. They also concern in the health of
their employee. They make sure that their employee is in good condition in doing the
task; they do not allow the sick one. They also make sure the customers safety, the water
used in the restaurant is filtered water to avoid contamination.
b. Strengths
One of the strength of the restaurant is its strategic location because it is located at
the beachfront, every tourists will see their hotel because it is at the beachfront. And also,

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it is located near the entrance of the EMall and other souviner shops. Also, the restaurant
has an approachable and jolly employee that you can see that they love their job and
serving people. Other, it has exceptional service and enhanced dine- in with nice
ambiance. The restaurant continuous in making product innovation for the customers to
serve them. Better variety of food and for them to have more food choices.
c. Improvement Areas/ Weaknesses
Areas of improvements are their facilities older version should upgrade/replace,
comfort room must always clean and dry and the consistency of the employee. The main
weaknesses of the restaurant are their other major competitors like Shangri-la Boracay
and other luxury hotels in Boracay. Also, the promo offers by their competitors which the
establishment cannot do.
d. Recommendations

Improve POS system old version should upgrade.

The establishment should have created more competitive promo.

Try to add man-power to give efficient and fast service.

V. CONCLUSION
During my On-Job-Training in Paradise Garden Resort Hotel and Convention
Center, I was able to apply in actual life what I have learned in my Food and Beverage subject.
But sometimes there are some practices in the establishments are different to what Ive learned in
school, maybe it is their standard implemented to their establishment. During my every day
training at Paradise Garden Resort Hotel and Convention Center, Ive learned different kinds of
knowledge and practices in my chosen career such as: serving guest, bussing-out, how to carry
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the oval properly, serving beverages at the bar, making cocktails and mocktails and handling
guest complaints. I am happy doing the training every day because it enhances and develop more
my knowledge to know different things. I was able to develop my self confidence in dealing
with different kinds of customers personality and mood. Since we are dealing with different
kinds of personality and mood were complaints being raise I learned how to be more patient and
accommodating. Even though the training is quite difficult and tiring it is enjoyable, one of the
reason is the response of my customers to me whenever I served them with good service, they
smile at me and say thank you, sometimes they even give me a tip for what Ive done to them.
And the friendship that built in Boracay with my co fellow Lycean and even the other OJT in
different university in Visayas and Mindanao, I will never forget the laughter at all the struggle
that we face in our one month in training. Other, I also enjoy the work place because of the
employee around the restaurant. They are approachable and kind enough to me and also to the
other OJT. They treated us like team members in the organization. And lastly, I was able to
become more independent in my own. far away to my family, it teaches me to become
responsible enough to myself and to stand with my own two feet. In my 400 hours of training I
learned a lot of things and in this training prepared me to be ready in the future when I will be
going to work in the hospitality management.

VI. BIBLIOGRAPHY

www.paradisegarden-boracay.com

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